Working Efficiently in Outlook

1. You need to send an email out to everyone on the 7th floor execpt for Kelley Louis, as the information in the email does not pertain to her. What would be the best way to send the email?

Type in everyone's name on 7 in the "To" field except for Kelley.

Ask Information Technology to make a new Distribution Group.

The best way to send the email would be to send it to the 7th floor distribution list and manually remove Kelley Louis from the list by clicking the plus sign next to the list after typing it in the "To" field. This ensures that everyone on the 7th floor receives the email except for Kelley, as the information in the email does not pertain to her.

Explanation

The best way to send the email would be to send it to the 7th floor distribution list and manually remove Kelley Louis from the list by clicking the plus sign next to the list after typing it in the "To" field. This ensures that everyone on the 7th floor receives the email except for Kelley, as the information in the email does not pertain to her.

2. You received an email from a client requesting that you attend a meeting at their place of business. The email contains very specific details regarding what they would like to meet with you about. What would be the best way to create an appointment detailing the information you received in the email to send to the client?

Reply to the email with a date and time you would like to meet with the client.

While the other answers could work, this process is the most effective and meant to save you time. By using the drag and drop method, most of the information will already be filled out for you.

Explanation

While the other answers could work, this process is the most effective and meant to save you time. By using the drag and drop method, most of the information will already be filled out for you.

3. You or your assignment just gained a new client named Wilson Retirement. They have already been approved and have a Client number. You have a plethora of email coming in from the client about a particular matter they would like for you and others in your department to look into. What is the best way to manage the email while letting everyone in the department be able to know the email transactions you have with the client.

Creating a quick profile in Worldox lets you save email without taking up personal mailbox storage space and lets others, who may be collaborating with you, view these emails.

Explanation

Creating a quick profile in Worldox lets you save email without taking up personal mailbox storage space and lets others, who may be collaborating with you, view these emails.

4. You get a message in your inbox that indicates you are coming close to your mailbox storage limit of 500mb. What's the best way of handling the situation before you get disabled from sending email? (Choose all that apply)

Delete, or move into Worldox, emails from your sent items.

Delete, or move into Worldox, emails from your deleted items.

Delete, or move into Worldox, emails from your Inbox and all subfolders into Worldox.

Do nothing the problem will resolve itself.

Inbox, subfolders of the Inbox, sent items and deleted items all contribute to your total size in mailbox storage.

Explanation

Inbox, subfolders of the Inbox, sent items and deleted items all contribute to your total size in mailbox storage.

Submit

5. A client called and asked if you received the email he sent to you earlier in the day. When you check your email you noticed you have not received it. You suspect it may be caught in your spam account. How do you check your spam account before the quarantine email comes at 4 p.m. and what do you do if you forgot your password? (Choose all that apply)

The correct answer explains that to check the spam account before 4 p.m., there is a link on InsideSZD in the bottom "Application" section that leads to the postini inbox. Additionally, searching for "Spam" on Inside SZD will bring up a link to postini that can be clicked on. If the password is forgotten, entering it incorrectly will prompt a "Forgot Password" link to start the process of getting a new password.

Explanation

The correct answer explains that to check the spam account before 4 p.m., there is a link on InsideSZD in the bottom "Application" section that leads to the postini inbox. Additionally, searching for "Spam" on Inside SZD will bring up a link to postini that can be clicked on. If the password is forgotten, entering it incorrectly will prompt a "Forgot Password" link to start the process of getting a new password.

Submit

Working Efficiently In Outlook