Working Efficiently In Outlook

5 Questions | By Szdhelpdesk | Updated: Mar 20, 2022 | Attempts: 113

This quiz will test your knowledge and understand of how to use Outlook within the SZD environment most efficiently.

Questions and Answers

1.

You received an email from a client requesting that you attend a meeting at their place of business. The email contains very specific details regarding what they would like to meet with you about. What would be the best way to create an appointment detailing the information you received in the email to send to the client?
- A.
  
  From your calendar in Outlook, double click on the appropriate date and time you wish to meet. Type in the essential information and send to client.
- B.
  
  Reply to the email with a date and time you would like to meet with the client.
- C.
  
  From your calendar, go to File - New - Meeting Request. Fill out the appropriate information marking the detail specified by the client and send to client.
- D.
  
  Click on the email from the client and drag it and drop it on the appropriate date on the calendar. Fill out the rest of the information missing and send to client.
2.

You get a message in your inbox that indicates you are coming close to your mailbox storage limit of 500mb. What's the best way of handling the situation before you get disabled from sending email? (Choose all that apply)
- A.
  
  Delete, or move into Worldox, emails from your sent items.
- B.
  
  Delete, or move into Worldox, emails from your deleted items.
- C.
  
  Delete, or move into Worldox, emails from your Inbox and all subfolders into Worldox.
- D.
  
  Do nothing the problem will resolve itself.
3.

You or your assignment just gained a new client named Wilson Retirement. They have already been approved and have a Client number. You have a plethora of email coming in from the client about a particular matter they would like for you and others in your department to look into. What is the best way to manage the email while letting everyone in the department be able to know the email transactions you have with the client.
- A.
  
  Create a subfolder under your inbox and name it after the Client. Create another subfolder under that and name it after the matter you are working on.
- B.
  
  Create a folder on your desktop named after the client and matter. Drag and drop the emails into that folder.
- C.
  
  Create a quick profile in Worldox using the client and matter number given. Drag and drop the email as they come in into the folder under the Worldox heading in Outlook that gets created in this process.
- D.
  
  Delete the email, they are not considered official documents and wait for the client to give you the information in physical form.
4.

You need to send an email out to everyone on the 7th floor execpt for Kelley Louis, as the information in the email does not pertain to her. What would be the best way to send the email?
- A.
  
  Send the email to the 7th floor distribution list. Click the plus next to the list after typing it in the "To" field and remove Kelley from the list. Send the email.
- B.
  
  Type in everyone's name on 7 in the "To" field except for Kelley.
- C.
  
  Send the email to the 7th floor distribution list and send another email to Kelley letting her know to disregard it.
- D.
  
  Ask Information Technology to make a new Distribution Group.
5.

A client called and asked if you received the email he sent to you earlier in the day. When you check your email you noticed you have not received it. You suspect it may be caught in your spam account. How do you check your spam account before the quarantine email comes at 4 p.m. and what do you do if you forgot your password? (Choose all that apply)
- A.
  
  To check my spam account before 4 There is a link, on InsideSZD, in the bottom "Application" section that has a link to my postini inbox.
- B.
  
  To check my spam account before 4 I can search for "Spam" on Inside SZD. This will bring up a link to postini I can click on.
- C.
  
  If I am unsure of my password, and I enter in my password incorrectly, a link will appear that says "Forgot Password" I click on that link and start the process of getting a new password.
- D.
  
  If I am unsure of my password, I can press CTRL + ALT + Del and this will bring up a new menu. I can then click on "Change Password" to change my password.