Quiz : How Much Do You Know About The Kano Model?

10 Questions | By Tonywh | Updated: Sep 23, 2022 | Attempts: 944

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Quiz : How Much Do You Know About The Kano Model? - Quiz

Kano model is a way of assessing how a product and services impact customer satisfaction. How much do you know about the Kano model? Can you answer all the questions given in the quiz? You are expected to answer all the questions carefully. Are you up for the challenge? Why not invite some of your friends to play this quiz together? Wouldn't it be interesting? We wish you all the very best with this quiz!

Questions and Answers

1.

The Kano model identifies 4 levels of design requirements?
- A.
  
  TRUE
- B.
  
  FALSE
2.

In a needs analysis the customer may not have asked for basic features to be included in a design.
- A.
  
  TRUE
- B.
  
  FALSE
3.

In a needs analysis the designer's aim is to identify performance features.
- A.
  
  TRUE
- B.
  
  FALSE
4.

Client interviews may not identify excitement features.
- A.
  
  TRUE
- B.
  
  FALSE
5.

Excitement features are known as the WOW! factor.
- A.
  
  TRUE
- B.
  
  FALSE
6.

The customer needs that keep a company in the market are called ___________
- A.
  
  Performance Needs
- B.
  
  Basic Needs
- C.
  
  Excitement Needs
- D.
  
  Excess Needs
7.

Which of the following is not a tool used to collect customer complaints?
- A.
  
  Social media
- B.
  
  Customer visits
- C.
  
  Asking the manager of the company to list down potential reasons for customer complaints
- D.
  
  None of the above
8.

________ defines activities that occur within an organization that ensures a customer is not only satisfied but also retained.
- A.
  
  Customer satisfaction
- B.
  
  Customer delight
- C.
  
  Customer care
- D.
  
  None of the above
9.

The customer needs that keep a company in the market are called ___________
- A.
  
  Performance Needs
- B.
  
  Excess Needs
- C.
  
  Basic Needs
- D.
  
  None of the above
10.

Complaints, industry standards, and competitors' actions are techniques to gather information about Basic Needs.
- A.
  
  False
- B.
  
  True