Kano model is a way of assessing how a product and services impact customer satisfaction. How much do you know about the Kano model? Can you answer all the questions given in the quiz? You are expected to answer all the questions carefully. Are you up for the challenge? Why not invite some of your friends to play this quiz together? Wouldn't it be interesting? We wish you all the very best with this quiz!
TRUE
FALSE
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TRUE
FALSE
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Performance Needs
Excess Needs
Basic Needs
None of the above
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Performance Needs
Basic Needs
Excitement Needs
Excess Needs
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TRUE
FALSE
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Social media
Customer visits
Asking the manager of the company to list down potential reasons for customer complaints
None of the above
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False
True
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TRUE
FALSE
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Customer satisfaction
Customer delight
Customer care
None of the above
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