Quiz : How Much Do You Know About The Kano Model?

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| By Tonywh
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Tonywh
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Quizzes Created: 4 | Total Attempts: 2,626
| Attempts: 1,663
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  • 1/10 Questions

    Excitement features are known as the WOW! factor.

    • TRUE
    • FALSE
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About This Quiz

Kano model is a way of assessing how a product and services impact customer satisfaction. How much do you know about the Kano model? Can you answer all the questions given in the quiz? You are expected to answer all the questions carefully. Are you up for the challenge? Why not invite some of your friends to play this quiz together? Wouldn't it be interesting? We wish you all the very best with this quiz!

Quiz : How Much Do You Know About The Kano Model? - Quiz

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  • 2. 

    In a needs analysis the customer may not have asked for basic features to be included in a design.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    The customer will generally assume that basic features will be include e.g. professional design standards.

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  • 3. 

    Client interviews may not identify excitement features.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    The client will often be unaware of the exciting 'things' that can be added to the product/service...the designer will know or find these 'things'out from research, etc.

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  • 4. 

    The customer needs that keep a company in the market are called ___________

    • Performance Needs

    • Excess Needs

    • Basic Needs

    • None of the above

    Correct Answer
    A. Performance Needs
    Explanation
    Performance needs refer to the specific requirements and expectations of customers regarding the performance and functionality of a product or service. These needs are essential for a company to stay competitive in the market as meeting or exceeding customer expectations in terms of performance is crucial for customer satisfaction and loyalty. By consistently delivering high performance products or services, a company can differentiate itself from competitors and maintain its position in the market.

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  • 5. 

    The customer needs that keep a company in the market are called ___________

    • Performance Needs

    • Basic Needs

    • Excitement Needs

    • Excess Needs

    Correct Answer
    A. Performance Needs
    Explanation
    Performance needs refer to the specific requirements or expectations that customers have regarding the performance or functionality of a product or service. These needs are essential for a company to stay competitive in the market because customers expect products to meet certain standards and deliver the desired outcomes. By focusing on meeting performance needs, companies can ensure customer satisfaction, loyalty, and ultimately, their survival in the market.

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  • 6. 

    The Kano model identifies 4 levels of design requirements?

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    There are 3 levels 1. Basic or essential features 2. Peformance - needed for effective operation 3. Excitement - will delight the customer and provide a competitive advantage.

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  • 7. 

    Which of the following is not a tool used to collect customer complaints?

    •  Social media

    • Customer visits

    • Asking the manager of the company to list down potential reasons for customer complaints

    • None of the above

    Correct Answer
    A. Asking the manager of the company to list down potential reasons for customer complaints
    Explanation
    Asking the manager of the company to list down potential reasons for customer complaints is not a tool used to collect customer complaints because it involves relying solely on the manager's perspective and may not capture the actual complaints and concerns of the customers. Other options like social media and customer visits are more direct and effective ways to gather customer complaints as they allow for direct communication and feedback from the customers themselves.

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  • 8. 

    Complaints, industry standards, and competitors' actions are techniques to gather information about Basic Needs.

    • False

    • True

    Correct Answer
    A. False
    Explanation
    Complaints, industry standards, and competitors' actions are techniques to gather information about customer preferences, market trends, and competitive landscape. They are not specifically related to gathering information about basic needs. Therefore, the statement is false.

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  • 9. 

    In a needs analysis the designer's aim is to identify performance features.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The designer's aim in the anlalysis is to identify the customers requirements and then determine the performance features to meet these requirements.

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  • 10. 

    ________ defines activities that occur within an organization that ensures a customer is not only satisfied but also retained.

    • Customer satisfaction

    • Customer delight

    • Customer care

    • None of the above

    Correct Answer
    A. None of the above
    Explanation
    The given question asks for the definition of activities that occur within an organization to ensure customer satisfaction and retention. However, none of the options provided (customer satisfaction, customer delight, customer care) accurately define these activities. Therefore, the correct answer is "None of the above."

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Quiz Review Timeline (Updated): Sep 23, 2022 +

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  • Current Version
  • Sep 23, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 02, 2007
    Quiz Created by
    Tonywh
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