The Kano Model

5 Questions | Total Attempts: 238

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The Kano Model

A short quiz in the Kano model


Questions and Answers
  • 1. 
    The Kano model identifies 4 levels of design requirements?
    • A. 

      TRUE

    • B. 

      FALSE

  • 2. 
    In a needs analysis the customer may not have asked for basic features to be included in a design.
    • A. 

      TRUE

    • B. 

      FALSE

  • 3. 
    In a needs analysis the designer's aim is to identify performance features.
    • A. 

      TRUE

    • B. 

      FALSE

  • 4. 
    Client interviews may not identify excitement features.
    • A. 

      TRUE

    • B. 

      FALSE

  • 5. 
    Excitement features are known as the WOW! factor.
    • A. 

      TRUE

    • B. 

      FALSE