Human Resource Management, 15e (Dessler) Chapter 4 Job Analysis And The Talent Management Process

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Human Resource Management, 15e (Dessler) Chapter 4 Job Analysis And The Talent Management Process - Quiz

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Questions and Answers
  • 1. 

    Which term refers to the holistic, integrated and results and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees?

    • A.

      Job analysis

    • B.

      HR alignment

    • C.

      Strategic planning

    • D.

      Talent management

    Correct Answer
    D. Talent management
    Explanation
    Talent management refers to the holistic, integrated, and results and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees. It encompasses various HR activities aimed at attracting, developing, and retaining talented individuals within an organization. This includes activities such as workforce planning, performance management, training and development, succession planning, and compensation management. By focusing on the entire employee lifecycle, talent management ensures that organizations have the right people in the right roles, with the necessary skills and competencies to drive organizational success.

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  • 2. 

    Connor, a manager at a boat manufacturing firm, takes a talent management approach to his duties. Which of the following would Connor most likely do?

    • A.

      Coordinate recruitment and compensation activities

    • B.

      Use different competencies for recruitment and development

    • C.

      Rely primarily on applicant testing results for hiring decisions

    • D.

      Manage employees based on their experience with the organization

    Correct Answer
    A. Coordinate recruitment and compensation activities
    Explanation
    Connor, as a manager who takes a talent management approach, would most likely coordinate recruitment and compensation activities. This means that he would be responsible for overseeing the process of hiring new employees and ensuring that they are fairly compensated for their work. This approach focuses on attracting and retaining talented individuals, which can be achieved through effective recruitment strategies and ensuring that employees are rewarded appropriately for their contributions. By coordinating recruitment and compensation activities, Connor can ensure that the right people are brought into the organization and that they are motivated to perform at their best.

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  • 3. 

    Which of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?

    • A.

      Job description

    • B.

      Job specification

    • C.

      Job analysis

    • D.

      Job context

    Correct Answer
    C. Job analysis
    Explanation
    Job analysis refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions. It involves gathering information about the tasks, responsibilities, and requirements of a job, as well as the skills, knowledge, and abilities that are necessary for successful job performance. This information is then used to create job descriptions and job specifications, which outline the responsibilities and qualifications needed for a particular job. Job analysis is an important process in human resource management as it helps organizations make informed decisions about recruitment, selection, training, and performance evaluation.

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  • 4. 

    The information resulting from a job analysis is used for writing ________.

    • A.

      Job descriptions

    • B.

      Corporate objectives

    • C.

      Personnel questionnaires

    • D.

      Training requirements

    Correct Answer
    A. Job descriptions
    Explanation
    A job analysis provides detailed information about the tasks, responsibilities, and requirements of a specific job. This information is then used to create accurate and comprehensive job descriptions. Job descriptions outline the essential functions, qualifications, and expectations of a job, helping organizations attract suitable candidates, establish performance standards, and align employee roles with organizational goals. Therefore, the information resulting from a job analysis is primarily used for writing job descriptions.

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  • 5. 

    All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________.

    • A.

      Work activities

    • B.

      Human behaviors

    • C.

      Performance standards

    • D.

      Employee benefits options

    Correct Answer
    D. Employee benefits options
    Explanation
    A human resources specialist conducts a job analysis to gather information about various aspects of a job. This includes work activities, human behaviors, and performance standards, as these factors are crucial in understanding the requirements and expectations of the job. However, employee benefits options are not typically considered as part of a job analysis. Employee benefits are related to compensation and are usually determined separately from the job analysis process. Therefore, this type of information is not collected by a human resources specialist during a job analysis.

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  • 6. 

    A manager uses the information in a job analysis for all of the following EXCEPT ________.

    • A.

      Assessing training requirements

    • B.

      Complying with FCC regulations

    • C.

      Determining appropriate compensation

    • D.

      Providing accurate performance appraisals

    Correct Answer
    B. Complying with FCC regulations
    Explanation
    A job analysis is a process that involves gathering information about a job's tasks, responsibilities, and requirements. This information is typically used by a manager for various purposes, such as assessing training requirements, determining appropriate compensation, and providing accurate performance appraisals. However, complying with FCC regulations is unrelated to the information gathered in a job analysis. FCC regulations pertain to communication and broadcasting standards, which are not directly related to the specific tasks and responsibilities of a job. Therefore, a manager would not use the information from a job analysis for complying with FCC regulations.

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  • 7. 

    Which of the following most likely depends on a job's required skills, education level, safety hazards, and degree of responsibility?

    • A.

      Employee compensation

    • B.

      Organizational culture

    • C.

      Annual training requirements

    • D.

      OSHA and EEO compliance

    Correct Answer
    A. Employee compensation
    Explanation
    Employee compensation is most likely to depend on a job's required skills, education level, safety hazards, and degree of responsibility. These factors play a significant role in determining the value and importance of a job, which in turn affects the level of compensation provided to employees. The required skills and education level determine the qualifications needed for a job, while safety hazards and degree of responsibility reflect the level of risk and accountability associated with the position. All of these factors are taken into consideration when determining the appropriate compensation for an employee.

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  • 8. 

    In order for Hollis Construction to be in full compliance with the Americans with Disabilities Act, the manager needs a ________ for each position to validate all human resource activities.

    • A.

      Performance appraisal

    • B.

      Compensation schedule

    • C.

      Workflow system

    • D.

      Job analysis

    Correct Answer
    D. Job analysis
    Explanation
    To ensure full compliance with the Americans with Disabilities Act, Hollis Construction's manager needs a job analysis for each position. A job analysis is a systematic process that involves gathering information about the duties, responsibilities, skills, and qualifications required for a specific job. It helps in validating all human resource activities by providing a comprehensive understanding of the job requirements, which can be used to assess whether the company is providing reasonable accommodations for individuals with disabilities. By conducting a job analysis, the manager can ensure that all necessary information is available to make informed decisions regarding recruitment, selection, training, and performance management.

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  • 9. 

    Allison, a manager at a large clothing retail store, needs to determine essential duties that have not been assigned to specific employees. Which of the following would most likely provide Allison with this information?

    • A.

      Work activities

    • B.

      Job context

    • C.

      Job analysis

    • D.

      Performance standards

    Correct Answer
    C. Job analysis
    Explanation
    Job analysis is the most likely option to provide Allison with the essential duties that have not been assigned to specific employees. Job analysis involves systematically gathering information about the tasks, responsibilities, and requirements of a particular job. By conducting a job analysis, Allison can identify the specific duties that need to be assigned to employees and ensure that all essential tasks are covered. This process helps in determining the essential duties and responsibilities of a job, which can then be used for various HR functions such as recruitment, training, and performance management.

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  • 10. 

    The ________ lists a job's specific duties as well as the skills and training needed to perform a particular job.

    • A.

      Organization chart

    • B.

      Job analysis

    • C.

      Work aid

    • D.

      Job description

    Correct Answer
    D. Job description
    Explanation
    A job description is a document that outlines the specific duties, responsibilities, and requirements of a particular job. It provides a detailed overview of the tasks and skills needed to perform the job effectively. It is used by employers to communicate expectations to potential candidates and by employees to understand their roles and responsibilities within the organization. A job description helps in clarifying job roles, setting performance expectations, and ensuring that the right skills and qualifications are sought during the hiring process.

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  • 11. 

    Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer's first step in the process?

    • A.

      Deciding how the gathered information will be used

    • B.

      Collecting data on job activities and working conditions

    • C.

      Selecting representative job positions to assess

    • D.

      Reviewing relevant background information

    Correct Answer
    A. Deciding how the gathered information will be used
    Explanation
    Jennifer's first step in conducting a job analysis should be deciding how the gathered information will be used. This step is crucial as it helps Jennifer determine the purpose and goals of the job analysis, which will guide her in collecting the appropriate data and conducting the analysis effectively. By understanding how the information will be used, Jennifer can ensure that the job analysis provides the necessary insights and supports the organization's needs and objectives.

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  • 12. 

    Which of the following data collection techniques would be most useful when writing a job description for a software engineer?

    • A.

      Distributing position analysis questionnaires

    • B.

      Interviewing employees

    • C.

      Analyzing organization charts

    • D.

      Developing a job process chart

    Correct Answer
    B. Interviewing employees
    Explanation
    Interviewing employees would be the most useful data collection technique when writing a job description for a software engineer. By conducting interviews with current software engineers in the organization, one can gather firsthand information about the specific skills, qualifications, and responsibilities required for the job. This technique allows for a deeper understanding of the role and ensures that the job description accurately reflects the needs and expectations of the position. Additionally, interviewing employees can provide insights into the company culture, team dynamics, and any unique requirements or challenges associated with the software engineering role.

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  • 13. 

    Which of the following is a written statement that describes the activities, responsibilities, working conditions, and supervisory responsibilities of a job?

    • A.

      Job specification

    • B.

      Job analysis

    • C.

      Job description

    • D.

      Job context

    Correct Answer
    C. Job description
    Explanation
    A job description is a written statement that provides a detailed overview of the activities, responsibilities, working conditions, and supervisory responsibilities associated with a particular job. It outlines the essential functions of the job, the qualifications and skills required, and any physical or environmental factors that may be relevant. A job description helps both employers and employees understand the expectations and requirements of a specific role, facilitating effective recruitment, selection, and performance management processes.

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  • 14. 

    Which of the following refers to the human requirements needed for a job, such as education, skills, and personality?

    • A.

      Job specifications

    • B.

      Job analysis

    • C.

      Job placement

    • D.

      Job descriptions

    Correct Answer
    A. Job specifications
    Explanation
    Job specifications refer to the human requirements needed for a job, such as education, skills, and personality. These specifications outline the qualifications and characteristics that an individual must possess in order to perform the job successfully. They help employers determine the ideal candidate for a specific position by defining the necessary knowledge, abilities, and personal traits that are essential for the job. Job specifications are used in the recruitment and selection process to ensure that the right individuals are hired for the job.

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  • 15. 

    All of the following requirements are typically addressed in job specifications EXCEPT ________.

    • A.

      Desired personality traits

    • B.

      Required education levels

    • C.

      Necessary experience

    • D.

      Working conditions

    Correct Answer
    D. Working conditions
    Explanation
    In job specifications, employers typically outline the necessary qualifications and skills required for a particular job. This includes the required education levels, necessary experience, and even desired personality traits. However, working conditions are not typically addressed in job specifications. Working conditions refer to factors such as the physical environment, work schedule, and any specific demands or hazards associated with the job. These details are usually discussed during the interview or orientation process, rather than being explicitly listed in the job specifications.

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  • 16. 

    Which of the following indicates the division of work within a firm and the lines of authority and communication?

    • A.

      Process chart

    • B.

      Employee matrix

    • C.

      Organization chart

    • D.

      Corporate overview

    Correct Answer
    C. Organization chart
    Explanation
    An organization chart is a visual representation of the structure of a firm, showing the division of work, lines of authority, and communication within the organization. It outlines the hierarchy of positions, departments, and roles, indicating who reports to whom and how information flows within the company. It helps employees understand their roles and responsibilities, promotes clarity in decision-making, and facilitates effective communication and coordination across different levels and departments within the firm.

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  • 17. 

    A(n) ________ shows the flow of inputs to and outputs from a job being analyzed.

    • A.

      Organization chart

    • B.

      Process chart

    • C.

      Job analysis

    • D.

      Job description

    Correct Answer
    B. Process chart
    Explanation
    A process chart is a visual representation that illustrates the flow of inputs and outputs in a job analysis. It provides a clear and systematic view of the different steps and activities involved in a particular job. By using symbols and arrows, a process chart helps to identify the sequence of tasks, decision points, and interactions between different departments or individuals. This tool is commonly used in business process improvement and workflow analysis to identify bottlenecks, inefficiencies, and opportunities for optimization.

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  • 18. 

    A workflow analyst would most likely focus on which of the following?

    • A.

      Methods used by the firm to accomplish tasks

    • B.

      Behaviors needed to complete specific work

    • C.

      A single, identifiable work process

    • D.

      A quantifiable worker skill

    Correct Answer
    C. A single, identifiable work process
    Explanation
    A workflow analyst would most likely focus on a single, identifiable work process. This means that they would examine and analyze a specific task or process within a company to identify any inefficiencies, bottlenecks, or areas for improvement. By focusing on a single work process, the workflow analyst can gather data, observe the flow of work, and make recommendations for optimizing the process to increase productivity and effectiveness.

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  • 19. 

    Which of the following is an example of business process reengineering?

    • A.

      Using computerized systems to combine separate tasks

    • B.

      Creating a visual chart for work flow procedures

    • C.

      Assigning additional activities to new employees

    • D.

      Developing employee skills and behaviors

    Correct Answer
    A. Using computerized systems to combine separate tasks
    Explanation
    Using computerized systems to combine separate tasks is an example of business process reengineering. This involves using technology to streamline and automate processes by integrating and consolidating different tasks into a single system. This can help improve efficiency, reduce errors, and save time and resources. By eliminating unnecessary steps and manual work, businesses can achieve significant improvements in productivity and effectiveness.

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  • 20. 

    During the job analysis process, it is important to ________ before collecting data about specific job duties and working conditions.

    • A.

      Test job questionnaires on a small group of workers

    • B.

      Confirm the job activity list with employees

    • C.

      Select a sample of similar jobs to analyze

    • D.

      Assemble the job specifications list

    Correct Answer
    C. Select a sample of similar jobs to analyze
    Explanation
    During the job analysis process, it is important to select a sample of similar jobs to analyze before collecting data about specific job duties and working conditions. This is because analyzing a sample of similar jobs helps in identifying commonalities and differences in job requirements, tasks, and responsibilities. It provides a broader perspective and ensures that the job analysis is comprehensive and representative of the entire job category. By selecting a sample of similar jobs, organizations can gather relevant and accurate data that can be used for various HR functions such as recruitment, performance management, and training and development.

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  • 21. 

    The fourth step in conducting a job analysis most likely involves collecting data about all of the following EXCEPT ________.

    • A.

      Required employee abilities

    • B.

      Typical working conditions

    • C.

      Employee turnover rates

    • D.

      Specific job activities

    Correct Answer
    C. Employee turnover rates
    Explanation
    The fourth step in conducting a job analysis involves collecting data about various aspects of the job. This includes required employee abilities, typical working conditions, and specific job activities. However, employee turnover rates are not typically collected during a job analysis. Employee turnover rates refer to the rate at which employees leave a company, which is not directly related to the tasks, skills, or conditions of the job itself. Therefore, it is not necessary to collect data about employee turnover rates during a job analysis.

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  • 22. 

    While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the ________.

    • A.

      EEOC representative

    • B.

      HR manager

    • C.

      Legal department

    • D.

      Worker

    Correct Answer
    D. Worker
    Explanation
    During the fifth step of a job analysis, which involves collecting data, it is important to confirm the validity of the collected information with the worker. This is because the worker is the one who directly performs the job and has firsthand knowledge and experience about the tasks, responsibilities, and requirements of the job. By consulting with the worker, the accuracy and reliability of the collected data can be verified and any discrepancies or misunderstandings can be addressed. The worker's input ensures that the job analysis accurately reflects the actual job duties and helps in making informed decisions regarding job design, training, and performance evaluation.

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  • 23. 

    During the job analysis process, the primary purpose of having workers review and modify data collected about their current positions is to ________.

    • A.

      Confirm that the information is correct and complete

    • B.

      Provide a legal benchmark for employer lawsuits

    • C.

      Encourage employees to seek additional job training

    • D.

      Validate the job specification list provided by HR

    Correct Answer
    A. Confirm that the information is correct and complete
    Explanation
    During the job analysis process, it is important to have workers review and modify data collected about their current positions to confirm that the information is correct and complete. This allows for any discrepancies or inaccuracies to be identified and corrected, ensuring that the job analysis is accurate and reliable. By involving the workers in this process, it also promotes transparency and employee engagement, as they have the opportunity to provide input and make sure that their job responsibilities and requirements are properly reflected in the data collected. This helps to ensure that the job analysis results in an accurate representation of the current positions within the organization.

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  • 24. 

    What is the final step in conducting a job analysis?

    • A.

      Writing a job description and job specifications

    • B.

      Validating all of the collected job data

    • C.

      Collecting data on specific job activities

    • D.

      Reviewing relevant background information

    Correct Answer
    A. Writing a job description and job specifications
    Explanation
    The final step in conducting a job analysis is to write a job description and job specifications. This involves documenting the responsibilities, tasks, and requirements of the job, as well as the qualifications and skills needed by the potential candidates. By creating a clear and detailed job description and job specifications, organizations can effectively communicate the expectations and requirements of the job to potential applicants, ensuring a more efficient and effective recruitment and selection process.

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  • 25. 

    Murray, Inc. emphasizes a desire for detail-oriented, motivated employees with strong social skills as indicated in the firm's job ________.

    • A.

      Specifications

    • B.

      Analysis

    • C.

      Reports

    • D.

      Descriptions

    Correct Answer
    A. Specifications
    Explanation
    The correct answer is "specifications" because specifications refer to the detailed requirements and qualities that Murray, Inc. is looking for in potential employees. This includes being detail-oriented, motivated, and having strong social skills. Job specifications outline the specific qualifications and characteristics that the company is seeking in candidates for a particular position.

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  • 26. 

    The primary drawback of performing a job analysis regards the ________.

    • A.

      Unverifiable data a job analysis typically provides

    • B.

      Certification required to conduct a job analysis

    • C.

      Amount of time a job analysis takes to complete

    • D.

      Redundant information gathered during a job analysis

    Correct Answer
    C. Amount of time a job analysis takes to complete
    Explanation
    Performing a job analysis can be time-consuming, which is the primary drawback mentioned in the question. Job analysis involves collecting and analyzing data about job tasks, responsibilities, skills, and qualifications. This process requires conducting interviews, observations, and surveys, which can be time-consuming, especially for complex or large organizations. The time required for a job analysis can delay decision-making processes, recruitment, and training initiatives, which may impact the overall efficiency and productivity of the organization.

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  • 27. 

    Job ________ means assigning workers additional same-level activities.

    • A.

      Enrichment

    • B.

      Assignment

    • C.

      Enlargement

    • D.

      Rotation

    Correct Answer
    C. Enlargement
    Explanation
    Enlargement means assigning workers additional same-level activities. This implies that workers are given more tasks or responsibilities at their current level of work. This can be done to provide employees with more variety or challenge in their job, or to increase their workload and productivity. Enlargement can help prevent boredom and increase job satisfaction, as well as provide opportunities for skill development and growth within a particular job role.

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  • 28. 

    Which of the following terms refers to systematically moving workers from one job to another?

    • A.

      Job rotation

    • B.

      Job enrichment

    • C.

      Job enlargement

    • D.

      Job adjustment

    Correct Answer
    A. Job rotation
    Explanation
    Job rotation refers to systematically moving workers from one job to another. This practice allows employees to gain experience and skills in different areas of the organization. It helps prevent boredom and burnout by providing variety in tasks and responsibilities. Job rotation also enhances employee development and prepares them for higher-level positions within the company.

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  • 29. 

    Which of the following terms refers to redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition?

    • A.

      Job rotation

    • B.

      Job enrichment

    • C.

      Job reengineering

    • D.

      Job enlargement

    Correct Answer
    B. Job enrichment
    Explanation
    Job enrichment refers to redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition. It involves adding more meaningful tasks, autonomy, and decision-making authority to a job, allowing employees to have a greater sense of control and satisfaction in their work. This can lead to increased motivation, engagement, and overall job satisfaction for the employees.

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  • 30. 

    Who argued that the best way to motivate workers is to build opportunities for challenge and achievement into their jobs via job enrichment?

    • A.

      Adam Smith

    • B.

      Frederick Taylor

    • C.

      Frederick Herzberg

    • D.

      Abraham Maslow

    Correct Answer
    C. Frederick Herzberg
    Explanation
    Frederick Herzberg argued that the best way to motivate workers is to build opportunities for challenge and achievement into their jobs via job enrichment. Job enrichment involves giving employees more responsibility, autonomy, and opportunities for growth and development in their roles. This approach focuses on providing intrinsic motivators, such as a sense of accomplishment and personal growth, rather than relying solely on external rewards or punishments. Herzberg believed that by enriching jobs, employees would be more satisfied, motivated, and engaged, leading to higher levels of performance and productivity.

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  • 31. 

    Jack is an employee at a Best Western Hotel. Some weeks he works with the catering group, and other weeks he assists the reservations clerk or the parking attendant. This is an example of ________.

    • A.

      Job enlargement

    • B.

      Job rotation

    • C.

      Job enrichment

    • D.

      Job specialization

    Correct Answer
    B. Job rotation
    Explanation
    This scenario exemplifies job rotation, where an employee like Jack is given the opportunity to work in different roles and departments within the organization. By rotating between the catering group, reservations clerk, and parking attendant, Jack gains exposure to different tasks and responsibilities, which can enhance his skills, knowledge, and job satisfaction. Job rotation also helps to prevent monotony and boredom, as employees get to experience variety in their work.

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  • 32. 

    The rethinking and redesign of business processes to achieve dramatic improvements in performance is called ________.

    • A.

      Job redesign

    • B.

      Reengineering

    • C.

      Process engineering

    • D.

      Job enlargement

    Correct Answer
    B. Reengineering
    Explanation
    Reengineering refers to the process of rethinking and redesigning business processes in order to achieve significant improvements in performance. It involves analyzing and restructuring existing processes to eliminate inefficiencies, reduce costs, and enhance productivity. This approach focuses on fundamental changes rather than incremental improvements, aiming to transform the way work is done within an organization. Job redesign, process engineering, and job enlargement are related concepts but do not capture the same level of comprehensive transformation as reengineering.

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  • 33. 

    Which of the following guidelines is most likely recommended to managers conducting a job analysis?

    • A.

      Use one tool for gathering information to maintain the validity of the final results.

    • B.

      Rely on the human resource manager to complete questionnaires and verify data.

    • C.

      Conduct group interviews without supervisors present to ensure accuracy

    • D.

      Ensure that the questions and the process are clarified to employees

    Correct Answer
    D. Ensure that the questions and the process are clarified to employees
    Explanation
    Managers conducting a job analysis are most likely recommended to ensure that the questions and the process are clarified to employees. This is important because it helps in obtaining accurate and reliable information from employees. By clarifying the questions and the process, managers can ensure that employees understand what is being asked of them and can provide relevant and meaningful responses. This helps in maintaining the validity of the final results and ensures that the job analysis is conducted effectively.

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  • 34. 

    Which method for collecting job analysis information is considered best for quantifying the relative worth of a job for compensation purposes?

    • A.

      Electronic log

    • B.

      Worker diary

    • C.

      Observation

    • D.

      Position analysis questionnaire

    Correct Answer
    D. Position analysis questionnaire
    Explanation
    The position analysis questionnaire is considered the best method for collecting job analysis information for quantifying the relative worth of a job for compensation purposes. This questionnaire gathers detailed information about the tasks, responsibilities, skills, and qualifications required for a specific job. It allows for a systematic and standardized approach to evaluate job positions and determine their relative value, which is crucial for establishing fair and equitable compensation structures within an organization.

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  • 35. 

    Jerome, a manager at an electronics company, needs to gather job analysis information from a large number of employees who perform similar work. Which of the following would be most appropriate for Jerome?

    • A.

      Observing all employees

    • B.

      Interviewing the HR manager

    • C.

      Holding a group interview with a supervisor

    • D.

      Conducting telephone surveys of all employees

    Correct Answer
    C. Holding a group interview with a supervisor
    Explanation
    Holding a group interview with a supervisor would be most appropriate for Jerome because it allows him to gather job analysis information from a large number of employees who perform similar work. The supervisor can provide insights and feedback based on their interactions and observations of the employees' job tasks and responsibilities. This method also saves time and resources compared to individually observing or interviewing all employees or conducting telephone surveys.

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  • 36. 

    Which of the following is the primary disadvantage of using interviews to collect job analysis data?

    • A.

      Interviews are a complicated method for collecting information.

    • B.

      Employees may exaggerate or minimize some information.

    • C.

      Interviews provide only general information about a worker's duties.

    • D.

      Interviews may require managers to reveal the job analysis function.

    Correct Answer
    B. Employees may exaggerate or minimize some information.
    Explanation
    The primary disadvantage of using interviews to collect job analysis data is that employees may exaggerate or minimize some information. During interviews, employees may feel pressured to present themselves in a certain way or may have biases that influence their responses. This can lead to inaccurate or incomplete information being collected, which can impact the validity and reliability of the job analysis data. It is important for interviewers to be aware of this potential bias and take steps to mitigate it, such as using multiple sources of data or cross-referencing interview responses with other sources of information.

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  • 37. 

    Interviews for the purpose of collecting job analysis data will most likely address all of the following topics EXCEPT ________.

    • A.

      Hazardous conditions

    • B.

      Primary work duties

    • C.

      Required education

    • D.

      Personal hobbies

    Correct Answer
    D. Personal hobbies
    Explanation
    During interviews for job analysis, it is important to gather information related to the job requirements and qualifications. This includes hazardous conditions, primary work duties, and required education. However, personal hobbies are not relevant to the job analysis process as they do not directly impact job performance or qualifications. Therefore, personal hobbies will not be addressed during these interviews.

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  • 38. 

    Job analysts collecting information through observations and interviews benefit from the use of a(n) ________ to guide the process and ensure consistency.

    • A.

      Structured list

    • B.

      Electronic diary

    • C.

      Job description

    • D.

      Organization chart

    Correct Answer
    A. Structured list
    Explanation
    Job analysts collecting information through observations and interviews benefit from the use of a structured list to guide the process and ensure consistency. A structured list provides a systematic approach to collecting information, ensuring that all relevant aspects are covered. It helps the analyst to stay organized and focused during the data collection process. By following a structured list, the analyst can ensure that they ask the same set of questions or observe the same set of factors for each job analysis, thus ensuring consistency in the data collected. This consistency is crucial for accurate and reliable job analysis results.

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  • 39. 

    Which of the following is the primary disadvantage of using questionnaires to gather job analysis information?

    • A.

      Questionnaires are the most expensive method of collecting data.

    • B.

      Supervisors are required to verify all collected questionnaire data.

    • C.

      Questionnaires are too open-ended for statistical information.

    • D.

      Developing and testing questionnaires is time-consuming.

    Correct Answer
    D. Developing and testing questionnaires is time-consuming.
    Explanation
    The primary disadvantage of using questionnaires to gather job analysis information is that developing and testing questionnaires is time-consuming. This means that it takes a significant amount of time and effort to create and refine the questionnaires before they can be used to collect data. This can slow down the overall process of gathering job analysis information and may delay decision-making or other actions that rely on this data.

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  • 40. 

    For which of the following jobs is direct observation NOT a recommended method for collecting job analysis data?

    • A.

      Assembly-line worker

    • B.

      Accounting clerk

    • C.

      Attorney

    • D.

      Nurse

    Correct Answer
    C. Attorney
    Explanation
    Direct observation is not a recommended method for collecting job analysis data for an attorney because their work involves confidential and privileged information. Attorneys often deal with sensitive legal matters and client confidentiality, which makes it difficult to directly observe their work without violating ethical and legal boundaries. Therefore, alternative methods such as interviews, questionnaires, or analyzing documents and case files would be more appropriate for collecting job analysis data for attorneys.

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  • 41. 

    One of the problems with direct observation is ________, which is when workers alter their normal activities because they are being watched.

    • A.

      Flexibility

    • B.

      Falsification

    • C.

      Reactivity

    • D.

      Diversion

    Correct Answer
    C. Reactivity
    Explanation
    Reactivity refers to the phenomenon where workers modify their usual behavior when they know they are being observed. This can lead to inaccurate or biased observations as individuals may act differently than they would in their normal work environment. Reactivity is a common challenge in direct observation methods as it can affect the validity and reliability of the data collected.

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  • 42. 

    A ________ is the time it takes to complete a job.

    • A.

      Work cycle

    • B.

      Work week

    • C.

      Shift

    • D.

      Duty

    Correct Answer
    A. Work cycle
    Explanation
    A work cycle refers to the time it takes to complete a job. It represents the duration required to finish a particular task or assignment. This term is commonly used in various industries to measure productivity and efficiency. It indicates the period from the start of a task until its completion, encompassing all the necessary steps and actions involved in the process.

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  • 43. 

    Which data collection method is most frequently used in conjunction with direct observation?

    • A.

      Interview

    • B.

      Questionnaire

    • C.

      Electronic log

    • D.

      Survey

    Correct Answer
    A. Interview
    Explanation
    The data collection method most frequently used in conjunction with direct observation is an interview. This is because interviews allow researchers to gather additional information and insights directly from the participants, which can complement and enhance the observations made during direct observation. Through interviews, researchers can ask specific questions, clarify any uncertainties, and gain a deeper understanding of the observed behaviors or phenomena. Interviews provide a more comprehensive and holistic approach to data collection when used alongside direct observation.

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  • 44. 

    Which of the following requires workers to make daily listings of the activities in which they engage as well as the amount of time each activity takes?

    • A.

      Flowchart

    • B.

      Agenda

    • C.

      Outline

    • D.

      Log

    Correct Answer
    D. Log
    Explanation
    A log is a record or journal where workers document their daily activities and the time spent on each activity. It helps in tracking and monitoring productivity, identifying areas for improvement, and maintaining accountability. By requiring workers to make daily listings of their activities and time spent, a log ensures that they stay organized, focused, and efficient in their work. This practice can also be useful for future reference and analysis of work patterns and resource allocation.

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  • 45. 

    Joaquin records every activity in which he participates at work along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin's workplace?

    • A.

      Diaries

    • B.

      Interviews

    • C.

      Observations

    • D.

      Questionnaires

    Correct Answer
    A. Diaries
    Explanation
    Joaquin's use of diaries to record every activity and the time it takes him to complete each activity suggests that he is using a self-reporting approach to job analysis data collection. This method allows Joaquin to personally document his work activities and provide accurate information about his tasks and the time he spends on them. Diaries can be a useful tool for collecting detailed and specific data about job tasks and time management.

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  • 46. 

    Pocket dictating machines and pagers have replaced traditional diary/log methods in many firms. Which of the following problems have the modern methods most likely eliminated?

    • A.

      Work time required to fill out forms and surveys

    • B.

      Employee forgetfulness regarding daily activities

    • C.

      Costs associated with copying and filing paperwork

    • D.

      Employee frustration towards bureaucratic requirements

    Correct Answer
    B. Employee forgetfulness regarding daily activities
    Explanation
    The modern methods of pocket dictating machines and pagers have most likely eliminated the problem of employee forgetfulness regarding daily activities. With these technologies, employees can easily record and keep track of their daily activities, ensuring that they do not forget any important tasks or appointments. This eliminates the need for relying on memory alone and reduces the chances of forgetting important information.

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  • 47. 

    Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position. Which of the following, if true, would best support the argument that the manager should conduct group interviews to gather job analysis information?

    • A.

      Purrfect Pets is an excellent place to work because of the positive work environment.

    • B.

      Most of the young employees of Purrfect Pets would feel awkward during a one-on-one interview

    • C.

      Employees at Purrfect Pets work well with their colleagues, and few staffing conflicts occur.

    • D.

      Numerous employees at Purrfect Pets perform similar tasks during the work day.

    Correct Answer
    D. Numerous employees at Purrfect Pets perform similar tasks during the work day.
    Explanation
    The fact that numerous employees at Purrfect Pets perform similar tasks during the work day supports the argument that the manager should conduct group interviews to gather job analysis information. Group interviews would allow the manager to observe and gather information about the common tasks performed by employees, as well as any variations or additional responsibilities. This would provide a comprehensive understanding of the job requirements and help in identifying the necessary skills and qualifications for hiring employees for the new stores.

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  • 48. 

    Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position. Which of the following, if true, would best support the argument that the manager should use a position analysis questionnaire to collect job analysis information?

    • A.

      Compliance with EEO laws requires businesses to compile quantitative data

    • B.

      Management wants to develop a pay scale for all employees at Purrfect Pets.

    • C.

      Purrfect Pets managers are unfamiliar with the typical routines of most employees

    • D.

      Managers believe that some Purrfect Pets employees are overlooking important daily tasks.

    Correct Answer
    B. Management wants to develop a pay scale for all employees at Purrfect Pets.
    Explanation
    The manager should use a position analysis questionnaire to collect job analysis information because management wants to develop a pay scale for all employees at Purrfect Pets. Conducting a job analysis will provide the necessary information about the tasks, responsibilities, and skills required for each position, which will help in determining the appropriate pay scale for employees.

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  • 49. 

    Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position. Which of the following, if true, undermines the argument that the Purrfect Pets manager should observe workers in order to gather job analysis information?

    • A.

      Purrfect Pets lacks the technology to perform quantitative job assessments.

    • B.

      Part-time and seasonal workers fill most of the positions at Purrfect Pets.

    • C.

      The tasks of most Purrfect Pets employees vary widely from day to day.

    • D.

      During the morning, business at Purrfect Pets typically slows down.

    Correct Answer
    C. The tasks of most Purrfect Pets employees vary widely from day to day.
    Explanation
    The argument suggests that the manager should observe workers in order to gather job analysis information. However, if the tasks of most Purrfect Pets employees vary widely from day to day, it would be difficult to accurately assess their job responsibilities through observation alone. Job analysis typically involves identifying and documenting the specific tasks, duties, and responsibilities associated with a particular job. If employees' tasks are constantly changing, it would be more challenging to gather accurate and consistent information through observation alone. Therefore, this undermines the argument that observation is sufficient for conducting a job analysis in this case.

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  • 50. 

    What is the primary benefit of using a position analysis questionnaire to gather data for a job analysis?

    • A.

      Providing the opportunity for employees to vent job frustrations

    • B.

      Sorting information for government statistics and records

    • C.

      Classifying jobs for the purpose of assigning salaries

    • D.

      Uncovering important yet infrequent job tasks

    Correct Answer
    C. Classifying jobs for the purpose of assigning salaries
    Explanation
    The primary benefit of using a position analysis questionnaire to gather data for a job analysis is to classify jobs for the purpose of assigning salaries. This means that the questionnaire helps in determining the appropriate salary level for different positions based on the tasks, responsibilities, and requirements of the job. By gathering data through the questionnaire, organizations can effectively evaluate and compare different job positions, ensuring fair and consistent salary structures within the company.

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 31, 2019
    Quiz Created by
    Jake
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