Have you ever dealt with customer service problems? Customer service jobs can be challenging, especially if you are trying to please the customer or go the extra mile to fix something. This quiz presents common customer service problems and all the possible solutions involved. This fantastic quiz demonstrates how difficult it can be to cater to the public. You must know how to deal with people. Good luck with the quiz.
True
False
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Apologize, do a replacement and have customer ship back the incorrect item.
Tell the customer to return the wrong item. Once we receive it we will send ou the correct item.
Apologize and have the customer ship back the incorrect item.
Have the customer ship back the incorrect item and help them to place an order for the correct one.
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True
False
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Offer the customer a flexible return label
Have the customer return through the Post Office
Put in a request for a return shipping label through related work items
Have the customer return through UPS
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Have the customer return the item and when the item reaches us we will send out a new one.
Help the customer to create a flex label free of charge and when the item returns we will ship out a new one.
Help the customer to create a flex label free of charge and do a replacement order for a new item right away.
Have the customer return the damaged item and place a brand new order for the new item
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Apologize, and assist the customer in placing an order for the item.
Use the replacement order button to place an additional order, but change the Order Source to Manual instead of Zero Dollar so that the customer is charged.
Have the customer place a new order for the item and call back with the order number so that we may give them a credit for the shipping.
Help the customer to place a new order for the item and give them a credit for budget shipping.
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Apologize, and let the customer know that there isn't anything we can do about that order. Help the customer place an order for just the party goods and let her know she can return the other order when it arrives.
Cancel the order and have the customer place two new seperate orders. One with the party goods, and one with the scroll.
Apologize and let the customer know there is nothing that we can do at this time.
Delete the scroll from the order and help the customer to place a seperate order for the scroll.
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Quiz Review Timeline (Updated): Mar 20, 2023 +
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