Customer Service Problems Quiz: Test!

8 Questions | Total Attempts: 269

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Customer Service Problems Quiz: Test! - Quiz

Have you ever dealt with customer service problems? Customer service jobs can be challenging, especially if you are trying to please the customer or go the extra mile to fix something. This quiz presents common customer service problems and all the possible solutions involved. This fantastic quiz demonstrates how difficult it can be to cater to the public. You must know how to deal with people. Good luck with the quiz.


Questions and Answers
  • 1. 
    A customer calls and would like to add an item to their order that was just placed minutes ago. You look at the order the status is already in printed picking. What do you do?
    • A. 

      Apologize, and assist the customer in placing an order for the item.

    • B. 

      Use the replacement order button to place an additional order, but change the Order Source to Manual instead of Zero Dollar so that the customer is charged.

    • C. 

      Have the customer place a new order for the item and call back with the order number so that we may give them a credit for the shipping.

    • D. 

      Help the customer to place a new order for the item and give them a credit for budget shipping.

  • 2. 
    If the customer is asking for some sort of discount, 10% an appropriate starting point.
    • A. 

      True

    • B. 

      False

  • 3. 
    If a Canadian order was placed today with Canadian Ground Shipping what is the guarantee date?
    • A. 

      Monday 2/28/2011

    • B. 

      Monday 3/7/2011

    • C. 

      Thursday 3/3/2011

    • D. 

      We do not gaurantee International orders.

  • 4. 
    One of our customers from Puerto Rico received an item in error and we asked that it be returned. How would we suggest the customer return the item?
    • A. 

      Offer the customer a flexible return label

    • B. 

      Have the customer return through the Post Office

    • C. 

      Put in a request for a return shipping label through related work items

    • D. 

      Have the customer return through UPS

  • 5. 
    If a customer gets very upset because their packge delivery was delayed by weather it is ok to refund the shipping.
    • A. 

      True

    • B. 

      False

  • 6. 
    Our customer called to report that they have received an incorrect item. What do you do?
    • A. 

      Apologize, do a replacement and have customer ship back the incorrect item.

    • B. 

      Tell the customer to return the wrong item. Once we receive it we will send ou the correct item.

    • C. 

      Apologize and have the customer ship back the incorrect item.

    • D. 

      Have the customer ship back the incorrect item and help them to place an order for the correct one.

  • 7. 
    A customer has placed an order for her party.She is getting a scroll for the new baby that is due to be born on March 10th. The customer needs the rest of the items to prepare for the party but the order is held up due to the scroll date, what do you do?
    • A. 

      Apologize, and let the customer know that there isn't anything we can do about that order. Help the customer place an order for just the party goods and let her know she can return the other order when it arrives.

    • B. 

      Cancel the order and have the customer place two new seperate orders. One with the party goods, and one with the scroll.

    • C. 

      Apologize and let the customer know there is nothing that we can do at this time.

    • D. 

      Delete the scroll from the order and help the customer to place a seperate order for the scroll.

  • 8. 
    Our customer got a damaged item that costs $50. What do you do?
    • A. 

      Have the customer return the item and when the item reaches us we will send out a new one.

    • B. 

      Help the customer to create a flex label free of charge and when the item returns we will ship out a new one.

    • C. 

      Help the customer to create a flex label free of charge and do a replacement order for a new item right away.

    • D. 

      Have the customer return the damaged item and place a brand new order for the new item

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