Chapter #13.5– Controlling Labour Costs

10 Questions | By Hmgt | Last updated: Mar 20, 2022 | Total Attempts: 653

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1.

One of the first steps in the employee recruitment process is to write a job ____________ that includes a summary of the job, a list of its major tasks, and the identity of the supervisor.
- A.
  
  Specification
- B.
  
  Description
- C.
  
  Requisition
- D.
  
  Recruiting Advertisement
2.

The Days of Wonder fun park offers five food & beverage outlets in four buildings throughout the property. Which of the following documents would the Food & Beverage manager use to show all employees the relationships among positions throughout the properties F&B operation?
- A.
  
  Organizational Chart
- B.
  
  Job Descriptions
- C.
  
  Performance Appraisal Summary
- D.
  
  Job Specifications
3.

Gerhard’s House of Bacon and Burgers is a small chain offering a casual dining experience as well as late night entertainment. To help unit managers hire the right job applicants, the corporate executive team has developed a list of personal qualities for managers to look for when selecting job applicants for open server positions and distributed the list as a:
- A.
  
  Job Description
- B.
  
  Job Specification
- C.
  
  Performance Appraisal Form
- D.
  
  Job Analysis
4.

Which of the following selection tools would a food & beverage manager use to determine if people applying for open positions meet the minimum job qualifications?Reference Checks.
- A.
  
  Reference Checks.
- B.
  
  Selection Tests.
- C.
  
  Application Form
- D.
  
  Applicant Interviews
5.

Shea’s Steak and Tofu Emporium is a 25 unit regional chain with lunch and dinner service offering steaks and a plethora of vegetarian offerings. The company is only 7 years old and, over the past year, opened a new unit every month. The corporate management team decided to slow expansion plans and concentrate on improving the profitability of operations. When analyzing the high costs of employee turnover, the corporate team discovered that 25% of turnover occurred in the first 30 days of employment. Which of the following actions would have the greatest impact on reducing this type of employee turnover?
- A.
  
  Develop an orientation program for new employees.
- B.
  
  Implement training programs to refresh the skills of veteran staff.
- C.
  
  Simplify work processes by revising performance standards.
- D.
  
  Raise the pay rate for all new hires.
- E.
  
  Only hire vegetarians.
6.

Which of the following should be the first step in revising performance standards?
- A.
  
  Evaluate each idea and select the best approach.
- B.
  
  Generate ideas for new ways to get the job done.
- C.
  
  Collect and analyze information about current job performance standards.
- D.
  
  Test each new idea with a limited number of employees.
7.

Broadening a job to include additional related tasks is called:
- A.
  
  Job Simplification.
- B.
  
  Job Enlargement
- C.
  
  Job Rotation.
- D.
  
  Job Enrichment.
8.

The manager of the Disco Diner redesigned dishwashers’ jobs to include inventory functions previously performed by supervisors. This is an example of:
- A.
  
  Job simplification.
- B.
  
  Job specification
- C.
  
  Job Rotation.
- D.
  
  Job Enrichment.
9.

For most managers, the turnover problem is worst among:
- A.
  
  Entry level employees.
- B.
  
  Supervisory personnel.
- C.
  
  Mid-level managers.
- D.
  
  First time workers.
10.

Which of the following selection tools is primarily used for verifying information provided by job applicants?
- A.
  
  Reference Checks.
- B.
  
  Selection Tests.
- C.
  
  Internet Searches.
- D.
  
  Resumes.