Chapter #13.5– Controlling Labour Costs

2.

For most managers, the turnover problem is worst among:

Entry level employees.
Supervisory personnel.
Mid-level managers.
First time workers.

Correct Answer

A. Entry level employees.

Explanation

The turnover problem is worst among entry level employees because they are often young and new to the workforce, lacking experience and skills. They may be more likely to leave for better opportunities or higher salaries. Additionally, entry level positions often have high turnover rates due to the nature of the job, which can be repetitive or require long hours.

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3.

Which of the following selection tools is primarily used for verifying information provided by job applicants?

Reference Checks.
Selection Tests.
Internet Searches.
Resumes.

Correct Answer

A. Reference Checks.

Explanation

Reference checks are primarily used for verifying information provided by job applicants. This involves contacting the references provided by the applicant to gather more information about their qualifications, work experience, and character. By speaking with previous employers or colleagues, employers can gain valuable insights into the applicant's skills, work ethic, and suitability for the job. This helps employers verify the accuracy and truthfulness of the information provided by the applicant in their job application or resume.

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4.

The Days of Wonder fun park offers five food & beverage outlets in four buildings throughout the property. Which of the following documents would the Food & Beverage manager use to show all employees the relationships among positions throughout the properties F&B operation?

Organizational Chart
Job Descriptions
Performance Appraisal Summary
Job Specifications

Correct Answer

A. Organizational Chart

Explanation

The Food & Beverage manager would use an organizational chart to show all employees the relationships among positions throughout the properties F&B operation. An organizational chart visually represents the hierarchy and structure of an organization, including the different positions and how they are connected. It provides a clear overview of the reporting relationships and helps employees understand their roles and responsibilities within the F&B operation. Job descriptions, performance appraisal summaries, and job specifications provide more specific information about individual positions, but they do not show the overall relationships among positions in the organization.

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5.

Broadening a job to include additional related tasks is called:

Job Simplification.
Job Enlargement
Job Rotation.
Job Enrichment.

Correct Answer

A. Job Enlargement

Explanation

Job enlargement refers to the process of broadening a job by adding more tasks and responsibilities that are similar in nature to the existing ones. This helps to increase the scope of the job and provide employees with more variety and challenges in their work. It can also help to prevent boredom and increase job satisfaction. Job enlargement differs from job enrichment, which involves adding more meaningful and complex tasks to a job to provide employees with opportunities for growth and development. Job rotation refers to the practice of moving employees between different jobs or departments to enhance their skills and knowledge. Job simplification, on the other hand, involves reducing the complexity of a job by breaking it down into simpler tasks.

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6.

Gerhard’s House of Bacon and Burgers is a small chain offering a casual dining experience as well as late night entertainment. To help unit managers hire the right job applicants, the corporate executive team has developed a list of personal qualities for managers to look for when selecting job applicants for open server positions and distributed the list as a:

Job Description
Job Specification
Performance Appraisal Form
Job Analysis

Correct Answer

A. Job Specification

Explanation

The correct answer is "Job Specification" because a job specification is a document that outlines the specific qualifications, skills, and personal qualities required for a particular job position. In this case, the corporate executive team has developed a list of personal qualities for managers to look for when selecting job applicants for open server positions. This list of personal qualities aligns with the concept of a job specification as it provides specific criteria for selecting the right job applicants.

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7.

Shea’s Steak and Tofu Emporium is a 25 unit regional chain with lunch and dinner service offering steaks and a plethora of vegetarian offerings. The company is only 7 years old and, over the past year, opened a new unit every month. The corporate management team decided to slow expansion plans and concentrate on improving the profitability of operations. When analyzing the high costs of employee turnover, the corporate team discovered that 25% of turnover occurred in the first 30 days of employment. Which of the following actions would have the greatest impact on reducing this type of employee turnover?

Develop an orientation program for new employees.
Implement training programs to refresh the skills of veteran staff.
Simplify work processes by revising performance standards.
Raise the pay rate for all new hires.
Only hire vegetarians.

Correct Answer

A. Develop an orientation program for new employees.

Explanation

Developing an orientation program for new employees would have the greatest impact on reducing the type of employee turnover that occurs within the first 30 days of employment. This is because a well-designed orientation program can help new employees feel welcomed, supported, and equipped with the necessary knowledge and skills to succeed in their roles. By providing clear expectations, training, and resources from the start, employees are more likely to feel engaged and committed to the company, reducing the likelihood of turnover.

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8.

Which of the following should be the first step in revising performance standards?

Evaluate each idea and select the best approach.
Generate ideas for new ways to get the job done.
Collect and analyze information about current job performance standards.
Test each new idea with a limited number of employees.

Correct Answer

A. Collect and analyze information about current job performance standards.

Explanation

The first step in revising performance standards should be to collect and analyze information about the current job performance standards. This is important because it allows for a thorough understanding of the existing standards and provides a baseline for evaluating their effectiveness. By collecting and analyzing information, any gaps or areas for improvement can be identified, which will then inform the process of revising the performance standards. Without this step, it would be difficult to make informed decisions about the changes that need to be made.

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9.

Which of the following selection tools would a food & beverage manager use to determine if people applying for open positions meet the minimum job qualifications?Reference Checks.

Reference Checks.
Selection Tests.
Application Form
Applicant Interviews

Correct Answer

A. Application Form

Explanation

A food & beverage manager would use an application form to determine if people applying for open positions meet the minimum job qualifications. The application form typically includes sections where applicants provide their personal information, education background, work experience, and references. By reviewing the information provided in the application form, the manager can assess if the applicants meet the minimum job qualifications required for the position.

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10.

The manager of the Disco Diner redesigned dishwashers’ jobs to include inventory functions previously performed by supervisors. This is an example of:

Job simplification.
Job specification
Job Rotation.
Job Enrichment.

Correct Answer

A. Job Enrichment.

Explanation

The manager of the Disco Diner redesigned the dishwashers' jobs to include inventory functions previously performed by supervisors. This means that the dishwashers' jobs have been expanded to include additional responsibilities and tasks, which is characteristic of job enrichment. This allows the dishwashers to have more variety and autonomy in their work, leading to increased job satisfaction and motivation. Job simplification would involve reducing the complexity of the job, job specification refers to identifying the qualifications and skills required for a job, and job rotation involves rotating employees through different positions.

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Chapter #13.5– Controlling Labour Costs

One of the first steps in the employee recruitment process is to write a job ____________ that includes a summary of the job, a list of its major tasks, and the identity of the supervisor.

Quiz Preview

For most managers, the turnover problem is worst among:

Which of the following selection tools is primarily used for verifying information provided by job applicants?

The Days of Wonder fun park offers five food & beverage outlets in four buildings throughout the property. Which of the following documents would the Food & Beverage manager use to show all employees the relationships among positions throughout the properties F&B operation?

Broadening a job to include additional related tasks is called:

Which of the following should be the first step in revising performance standards?

Which of the following selection tools would a food & beverage manager use to determine if people applying for open positions meet the minimum job qualifications?Reference Checks.

The manager of the Disco Diner redesigned dishwashers’ jobs to include inventory functions previously performed by supervisors. This is an example of: