Labor Management Assessment 2011
A multiple choice test to help assess your labor management knowledge. This is not to replace PLUS, FPC, Scheduling and other education, but only to measure current knowledge base. If you need help with this please let your Chief Staffing officer or Management Engineer. There are many standard and ad hoc workshops available
- 1.
Productive hours include all of the following except:
- A.
Orientation
- B.
Education
- C.
Contract Labor
- D.
Bereavement
Correct Answer
D. BereavementExplanation
Productive hours are defined ro exclude PTO, jury duty, EIB and bereavement.These are non productvie. Orienation and education are included in productive hours.Rate this question:
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- 2.
Which is best equation for paid hours ?
- A.
Worked + PTO
- B.
Worked + Education
- C.
PTO + Education
- D.
Productive + NP
Correct Answer
D. Productive + NPExplanation
productive + all non productive. All paid hoursRate this question:
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- 3.
If an employee is scheduled for 12 hours in a day for 6 days a pay period, how many FTEs does this equal?
- A.
1.0 FTEs
- B.
1.5 FTEs
- C.
.9 FTEs
- D.
Who knows
Correct Answer
C. .9 FTEsExplanation
FTE is 80 hours per pay period.(12x6/80) = 72/80 =0.9Rate this question:
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- 4.
KRONOS is a ______.
- A.
Payroll System
- B.
Time & Attendance System
- C.
None of the above
- D.
Doesn't matter
Correct Answer
B. Time & Attendance SystemExplanation
Kronos feeds PLUS for hoursRate this question:
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- 5.
A department must be open 24 X 7 and staffed with at least two employees at all times. What is the minimum number of labor hours required weekly for this department?
- A.
336
- B.
24
- C.
48
- D.
168
Correct Answer
A. 336Explanation
48 hrs per day, its 336 per week or 336/40= 8.4 FTEsRate this question:
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- 6.
A department had 40 Regular Hours and 8 Overtime hours on its Daily Trend Report. How many total productive hours will be reported for this department in PLUS?
- A.
40
- B.
48
- C.
52
- D.
56
Correct Answer
B. 48Explanation
For calculating productivity all hours count the same. The difference occurs in the Dollar reports. 1 = 1Rate this question:
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- 7.
A department has a negative productive hours variance in a PLUS report, it means ________.
- A.
The department is meeting budget
- B.
The department is missing target
- C.
The department is under budget
- D.
Who cares
Correct Answer
B. The department is missing targetExplanation
Negative variances within PLUS indicate the department is using more hours than "given" by the volume(missing target).Rate this question:
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- 8.
Each departmental budget is based on:
- A.
Historical volumes
- B.
Seasonality
- C.
Anticipated volume
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Each facility CFO begins the budgeting process with the current year to date information and adjusts it for projected volume fluctuations and expected growth.Rate this question:
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- 9.
With a statistic of 15 minute increments, an OT procedure that takes 45 minutes to complete equals _______.
- A.
1 UOS
- B.
3 UOS
- C.
15 UOS
- D.
45 UOS
Correct Answer
B. 3 UOSExplanation
The time required is 45 minutes. 45/15 = 3 UOSRate this question:
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- 10.
Which of the following would be considered a fixed department?
- A.
ICU
- B.
Lab
- C.
Accounting
- D.
None of the above
Correct Answer
D. None of the aboveExplanation
HCA believes every department should adjust with the facility’s volume (ADC,APD AA), even "fixed" or semi variable departmentsRate this question:
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- 11.
A department has a variable labor standard. As volume increases, its labor needs ____________?
- A.
Decrease
- B.
Increase
- C.
Do not change
- D.
None of the above
Correct Answer
B. IncreaseExplanation
Labor needs of a variable department are directly correlated to volume.Rate this question:
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- 12.
A manager has a contract employee that does not swipe a badge into KRONOS, how does the manager account for the employee in PLUS?
- A.
Inform the Chief Staffing Officer that the department will be understating its labor by the person's hours
- B.
Do nothing
- C.
Make a manual entry in KRONOS or PLUS
- D.
Transfer the hours to another department in KRONOS
Correct Answer
C. Make a manual entry in KRONOS or PLUSExplanation
For an employee that does not "swipe a badge," a manual entry must be made Daily Entry / Contract Labor / Department / Choose Skill MixRate this question:
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- 13.
When do all hour changes for the previous day need to be entered into KRONOS?
- A.
10 am local time
- B.
10:30 am local time
- C.
1 pm local time
- D.
Midnight
Correct Answer
B. 10:30 am local timeExplanation
PLUS will interface with kronos and stats between 10:30 and 11:00 AMRate this question:
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- 14.
All patient charges for the current day need to be entered into Meditech by:
- A.
10 am
- B.
11 am
- C.
1 pm
- D.
Midnight
Correct Answer
D. MidnightExplanation
PLUS is a batch system. Its information only comes across once a day at midnight.If charges do not get entered they will "stomp" and catch up for date of service. Adjustents must be entered by 10:30 AMRate this question:
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- 15.
Semi-variable departments have Productivity Targets that are based on target _______?
- A.
UOS
- B.
Fixed hours per day for a given volume range
- C.
Variances
- D.
Overtime hours
Correct Answer
B. Fixed hours per day for a given volume rangeExplanation
A semi-variable department has a set number of target hours per day based on the volume step. There are up to 5 steps for various volume rangesRate this question:
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- 16.
What PLUS report would you need to use if you wanted to see daily paid hours for a department?
- A.
Daily Staffing Summary
- B.
Daily Trend Report
- C.
Bi-weekly Labor Utilization Report
- D.
All of the above
Correct Answer
B. Daily Trend ReportExplanation
The Daily Staffing Summary Report shows the paid FTEs for the entire facility. The Trend report is specific to a department.Rate this question:
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- 17.
Benchmark compares similar sized departments across the ____.
- A.
Market
- B.
HCA
- C.
Division
- D.
None of the above
Correct Answer
B. HCAExplanation
Benchmarking is a process of comparing an organization's performance against industry standards or best practices. In this case, the benchmark is comparing similar sized departments. HCA stands for Hospital Corporation of America, which is a healthcare organization that operates hospitals and other healthcare facilities. Therefore, comparing similar sized departments across HCA would be a relevant and meaningful benchmarking exercise in the healthcare industry.Rate this question:
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- 18.
How are peer groups in base Benchmark determined?
- A.
By facility size
- B.
By user
- C.
By department UOS
- D.
However it makes you look worse
Correct Answer
C. By department UOSExplanation
Grouped by department UOS only. Departments in a given faciltiy can have different peer groupsRate this question:
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- 19.
A department has 16 RN hours daily (224/pay period) that do not swipe into KRONOS. They work for AAS and their hours need to be in PLUS. The director should?
- A.
Ignore them
- B.
Change the reports after 1:00 pm
- C.
Enter 16 hours for every day in the pay period.
- D.
At pay period end, enter the 224 contract hours in a lump sum.
Correct Answer
C. Enter 16 hours for every day in the pay period.Explanation
If this is constant or known in advance, the director can enter the hours on the first day of the pay period for the entire pay period. PLUS only uses labor up to the date that reports are available. If this is not done, actual hours are understated and could cover a target missRate this question:
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- 20.
What are ways to cover spikes in workload?
- A.
PRN
- B.
Overtime
- C.
Hiring a fulltime employee
- D.
A & B
Correct Answer
D. A & BExplanation
The correct answer is "A & B" because both PRN (as-needed) employees and overtime can be used to cover spikes in workload. PRN employees can be called in when there is a sudden increase in workload, providing flexibility and cost-effectiveness. Overtime allows existing employees to work additional hours to meet the increased demand. By using both PRN and overtime, the company can effectively manage workload fluctuations without the need to hire a full-time employee.Rate this question:
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- 21.
A department at your facility had a 40 Hour Variance on the Biweekly PLUS Report, how many FTE's is this variance?
- A.
- 1.0
- B.
- 0.50
- C.
0.50
- D.
1.0
Correct Answer
C. 0.50Explanation
40 Hours is a favorable variance. Since 80 Hours = 1 FTE per pay period, a 40 hour favorable variance = 0.5 FTE's This is a favorable Labor VarianceRate this question:
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- 22.
A Department's Labor Standard is 0.50 hours per procedure (UOS). At 120 procedures, a calculated value of 60.0 in a PLUS report most likely would be the department's ______?
- A.
Actual hours
- B.
Target hours
- C.
Variance hours
- D.
None of the above
Correct Answer
B. Target hoursExplanation
0.5 Hours per UOS * 120 UOS = 60.0 Target HoursRate this question:
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- 23.
The Daily Trend Report is best used for reviewing all of the following except?
- A.
Contract labor dollars
- B.
Period to date variances
- C.
Target hours per UOS
- D.
Actual hours per UOS
Correct Answer
A. Contract labor dollarsExplanation
It shows Contract Hours, but not dollars.Rate this question:
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- 24.
The Daily Staffing Summary has all of the following except?
- A.
Target hours per UOS daily
- B.
Target hours
- C.
Daily actual hours
- D.
Cumulative contract hours
Correct Answer
A. Target hours per UOS dailyExplanation
It shows target and actual hours, but not hrs per uosRate this question:
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- 25.
When would 4 hour shifts be beneficial over 8 hour shifts?
- A.
Demand is steady
- B.
Demand is nonexistent
- C.
Demand is volatile
- D.
None of the above
Correct Answer
C. Demand is volatileExplanation
The more a department's volume varies hour to hour, shorter shifts are better to match staff to demandRate this question:
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- 26.
If average Contract Labor costs are $15 more/hour than regular labor, what is the impact of having one contract employee working 24 * 7 in a 30 day month?
- A.
Doesn't matter if department hits productivity targets
- B.
$ 360.00
- C.
$ 2,520.00
- D.
$10,800.00
Correct Answer
D. $10,800.00Explanation
$15 more per Hour* 24 Hours per Day* 30 Days per Month ================ $10,800.00 It is a bit costly.Rate this question:
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- 27.
1.0 productive FTE works how many hours in a 31- day month?
- A.
165
- B.
171
- C.
177
- D.
183
Correct Answer
C. 177Explanation
177=(40/7*31). 40 Hours per FTE for 1 week.! FTE per calendar day = 40/7 or 80/14 = 5.714Rate this question:
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- 28.
In Benchmark, what does a 75 percentile ranking mean for a specifc indicator?
- A.
25 % are lower
- B.
75 % are lower
- C.
75% are higher
- D.
None of the above
Correct Answer
B. 75 % are lowerExplanation
The lower your percentile rank the better you are versus your peer groupRate this question:
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- 29.
FPC is what?
- A.
A daily staffing tool
- B.
Productivity monitoring system
- C.
Budget FTEs
- D.
Planning tool for hiring FTEs
Correct Answer
D. Planning tool for hiring FTEsExplanation
Flexible Position ControlRate this question:
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- 30.
In FPC what are the core FTE limitation on an employee?
- A.
None
- B.
Their productive hours in low volume
- C.
Core FTE cannot be less than Hired in FTE in Lawson
- D.
What it needs to be to get a req approved
Correct Answer
C. Core FTE cannot be less than Hired in FTE in LawsonExplanation
Lawson is the official record. No one's core FTE can be less than thier hired in FTE in Lawson. We assume all will get paid PTO up to thier hired in FTE if flexedRate this question:
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- 31.
What is used to calculate target core FTEs in FPC?
- A.
PLUS target
- B.
Budget FTEs
- C.
Budget volume
- D.
Average volume
Correct Answer
A. PLUS targetExplanation
PLUS target times actual volume for core month + non productvie %. We do not use budget or average volume.Rate this question:
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- 32.
What happens if adding a position in FPC causing department to be over target core?
- A.
Nothing
- B.
COO says it’s okay
- C.
It gets rejected if submitted
- D.
Submit and see what happens
Correct Answer
C. It gets rejected if submittedExplanation
If processed , it will get rejected. All postions must fit into department target coreRate this question:
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- 33.
What are criteria for getting a req approved?
- A.
Replacement position
- B.
Meet PLUS last 4 PP cumulative paid target
- C.
Position fits into target core
- D.
Is at or better than Benchmark peer 50th percentile
- E.
B,C and D
Correct Answer
E. B,C and DExplanation
All criteria must be meet even if its a replacement postion onlyRate this question:
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- 34.
PRN employees in FPC should have their core FTE in FPC at ______.
- A.
What they will work at low volume
- B.
0
- C.
1.0
- D.
Doesn’t matter they are PRN
Correct Answer
A. What they will work at low volumeExplanation
If you have a prn FTE that covers a shift regardless of volume, thier core must refect that. PRN's core FTE is 0 only if they will not work at core volumeRate this question:
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- 35.
If I miss my target and need a req approved what are my choices?
- A.
No problem
- B.
Meet last 4 PP cumulative target
- C.
Plead I have a good reason for missing target
- D.
I am better than my peer group
Correct Answer
B. Meet last 4 PP cumulative targetExplanation
hold till your cumulative last 4 PP paid target is favorable. Use your Bi-weekly Department Trend ReportRate this question:
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- 36.
What are ways to eliminate paid target variance?
- A.
For rest of period run better than target
- B.
Eliminate deferrable items like staff meetings
- C.
Reduce Orientation shift length
- D.
Call off PRN and OT till back on target
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
These are a few itemsRate this question:
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- 37.
What does the Faciltiy Scheduler use to calculate the metric for Committment?
- A.
# of Beds in unit
- B.
Target volume and staffing grid
- C.
What staff want to work
- D.
Max volumes for all days
Correct Answer
B. Target volume and staffing gridExplanation
Required shifts = staffing grid requirement by mix using target volume by day of weekRate this question:
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- 38.
What is the primary facility labor indicator fo reach hospital?
- A.
EEOB
- B.
FTEs / AOB
- C.
Hrs / UOS
- D.
MHAA
Correct Answer
D. MHAAExplanation
MHAA= all employee hours (produtive, NP, contract) divided by hospital AA. AA is adjsuted admits= OP Factor x admitsRate this question:
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- 39.
What will cause MHAA to be above budget?
- A.
Higher length of stay than budget
- B.
Missed department targets
- C.
Semi variable departments not reducing FTEs when volume below budget
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Lower length of stay will help a hospital meet its budget MHAA, higher than budget LOS will increase MHAA above budgetRate this question:
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- 40.
What happens if a department target is increased above what is budgeted?
- A.
It's okay
- B.
Another department target must be lowered to keep FTE neutral
- C.
Volume is above budget so we can increase targets
- D.
None of the above
Correct Answer
B. Another department target must be lowered to keep FTE neutralExplanation
Target changes must be FTE neutral at the faciltiy level. The sum of all departmnet targets must be less than teh faciltiy budget MHAA.Rate this question:
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Mar 20, 2023Quiz Edited by
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Jun 04, 2009Quiz Created by
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