Labor Management Assessment 2011

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  • 1/40 Questions

    Each departmental budget is based on:

    • Historical volumes
    • Seasonality
    • Anticipated volume
    • All of the above
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About This Quiz

A multiple choice test to help assess your labor management knowledge. This is not to replace PLUS, FPC, Scheduling and other education, but only to measure current knowledge base. If you need help with this please let your Chief Staffing officer or Management Engineer. There are many standard and ad hoc workshops available

Labor Management Quizzes & Trivia

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  • 2. 

    A department has a variable labor standard.  As volume increases, its labor needs ____________?

    • Decrease

    • Increase

    • Do not change

    • None of the above

    Correct Answer
    A. Increase
    Explanation
    Labor needs of a variable department are directly correlated to volume.

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  • 3. 

    Productive hours include all of the following except:

    • Orientation

    • Education

    • Contract Labor

    • Bereavement

    Correct Answer
    A. Bereavement
    Explanation
    Productive hours are defined ro exclude PTO, jury duty, EIB and bereavement.These are non productvie. Orienation and education are included in productive hours.

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  • 4. 

    A department had 40 Regular Hours and 8 Overtime hours on its Daily Trend Report. How many total productive hours will be reported for this department in PLUS?

    • 40

    • 48

    • 52

    • 56

    Correct Answer
    A. 48
    Explanation
    For calculating productivity all hours count the same. The difference occurs in the Dollar reports. 1 = 1

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  • 5. 

    What happens if adding a position in FPC causing department to be over target core?

    • Nothing

    • COO says it’s okay

    • It gets rejected if submitted

    • Submit and see what happens

    Correct Answer
    A. It gets rejected if submitted
    Explanation
    If processed , it will get rejected. All postions must fit into department target core

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  • 6. 

    With a statistic of 15 minute increments, an OT procedure that takes 45 minutes to complete equals _______.

    • 1 UOS

    • 3 UOS

    • 15 UOS

    • 45 UOS

    Correct Answer
    A. 3 UOS
    Explanation
    The time required is 45 minutes. 45/15 = 3 UOS

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  • 7. 

    A department has 16 RN hours daily (224/pay period) that do not swipe into KRONOS.  They work for AAS and their hours need to be in PLUS.   The director should? 

    • Ignore them

    • Change the reports after 1:00 pm

    • Enter 16 hours for every day in the pay period.

    • At pay period end, enter the 224 contract hours in a lump sum.

    Correct Answer
    A. Enter 16 hours for every day in the pay period.
    Explanation
    If this is constant or known in advance, the director can enter the hours on the first day of the pay period for the entire pay period. PLUS only uses labor up to the date that reports are available. If this is not done, actual hours are understated and could cover a target miss

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  • 8. 

    What are criteria for getting a req approved?

    • Replacement position

    • Meet PLUS last 4 PP cumulative paid target

    • Position fits into target core

    • Is at or better than Benchmark peer 50th percentile

    • B,C and D

    Correct Answer
    A. B,C and D
    Explanation
    All criteria must be meet even if its a replacement postion only

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  • 9. 

    What does the Faciltiy Scheduler use to calculate the metric for Committment?

    • # of Beds in unit

    • Target volume and staffing grid

    • What staff want to work

    • Max volumes for all days

    Correct Answer
    A. Target volume and staffing grid
    Explanation
    Required shifts = staffing grid requirement by mix using target volume by day of week

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  • 10. 

    What will cause MHAA to be above budget? 

    • Higher length of stay than budget

    • Missed department targets

    • Semi variable departments not reducing FTEs when volume below budget

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Lower length of stay will help a hospital meet its budget MHAA, higher than budget LOS will increase MHAA above budget

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  • 11. 

    A manager has a contract employee that does not swipe a badge into KRONOS, how does the manager account for the employee in PLUS?

    • Inform the Chief Staffing Officer that the department will be understating its labor by the person's hours

    • Do nothing

    • Make a manual entry in KRONOS or PLUS

    • Transfer the hours to another department in KRONOS

    Correct Answer
    A. Make a manual entry in KRONOS or PLUS
    Explanation
    For an employee that does not "swipe a badge," a manual entry must be made Daily Entry / Contract Labor / Department / Choose Skill Mix

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  • 12. 

    KRONOS is a ______.

    • Payroll System

    • Time & Attendance System

    • None of the above

    • Doesn't matter

    Correct Answer
    A. Time & Attendance System
    Explanation
    Kronos feeds PLUS for hours

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  • 13. 

    If I miss my target and need a req approved what are my choices? 

    • No problem

    • Meet last 4 PP cumulative target

    • Plead I have a good reason for missing target

    • I am better than my peer group

    Correct Answer
    A. Meet last 4 PP cumulative target
    Explanation
    hold till your cumulative last 4 PP paid target is favorable. Use your Bi-weekly Department Trend Report

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  • 14. 

    What are ways to cover spikes in workload?

    • PRN

    • Overtime

    • Hiring a fulltime employee

    • A & B

    Correct Answer
    A. A & B
    Explanation
    The correct answer is "A & B" because both PRN (as-needed) employees and overtime can be used to cover spikes in workload. PRN employees can be called in when there is a sudden increase in workload, providing flexibility and cost-effectiveness. Overtime allows existing employees to work additional hours to meet the increased demand. By using both PRN and overtime, the company can effectively manage workload fluctuations without the need to hire a full-time employee.

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  • 15. 

    Which is best equation for paid hours ?

    • Worked + PTO

    • Worked + Education

    • PTO + Education

    • Productive + NP

    Correct Answer
    A. Productive + NP
    Explanation
    productive + all non productive. All paid hours

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  • 16. 

    What are ways to eliminate paid  target variance?

    • For rest of period run better than target

    • Eliminate deferrable items like staff meetings

    • Reduce Orientation shift length

    • Call off PRN and OT till back on target

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    These are a few items

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  • 17. 

    If an employee is scheduled for 12 hours in a day for 6 days a pay period, how many FTEs does this equal?

    • 1.0 FTEs

    • 1.5 FTEs

    • .9 FTEs

    • Who knows

    Correct Answer
    A. .9 FTEs
    Explanation
    FTE is 80 hours per pay period.(12x6/80) = 72/80 =0.9

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  • 18. 

    A department has a negative productive hours variance in a PLUS report, it means ________.

    • The department is meeting budget

    • The department is missing target

    • The department is under budget

    • Who cares

    Correct Answer
    A. The department is missing target
    Explanation
    Negative variances within PLUS indicate the department is using more hours than "given" by the volume(missing target).

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  • 19. 

    A Department's Labor Standard is 0.50 hours per procedure (UOS).  At 120 procedures, a calculated value of 60.0 in a PLUS report most likely would be the department's ______? 

    • Actual hours

    • Target hours

    • Variance hours

    • None of the above

    Correct Answer
    A. Target hours
    Explanation
    0.5 Hours per UOS * 120 UOS = 60.0 Target Hours

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  • 20. 

    A department must be open 24 X 7 and staffed with at least two employees at all times.  What is the minimum number of labor hours required weekly for this department?

    • 336

    • 24

    • 48

    • 168

    Correct Answer
    A. 336
    Explanation
    48 hrs per day, its 336 per week or 336/40= 8.4 FTEs

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  • 21. 

    The Daily Trend Report is best used for reviewing all of the following except?

    • Contract labor dollars

    • Period to date variances

    • Target hours per UOS

    • Actual hours per UOS

    Correct Answer
    A. Contract labor dollars
    Explanation
    It shows Contract Hours, but not dollars.

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  • 22. 

    If average Contract Labor costs are $15 more/hour than regular labor, what is the impact of having one contract employee working 24 * 7 in a 30 day month?

    • Doesn't matter if department hits productivity targets

    • $ 360.00

    • $ 2,520.00

    • $10,800.00

    Correct Answer
    A. $10,800.00
    Explanation
    $15 more per Hour* 24 Hours per Day* 30 Days per Month ================ $10,800.00 It is a bit costly.

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  • 23. 

    All patient charges for the current day need to be entered into Meditech by:

    • 10 am

    • 11 am

    • 1 pm

    • Midnight

    Correct Answer
    A. Midnight
    Explanation
    PLUS is a batch system. Its information only comes across once a day at midnight.If charges do not get entered they will "stomp" and catch up for date of service. Adjustents must be entered by 10:30 AM

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  • 24. 

    When would 4 hour shifts be beneficial over 8 hour shifts?

    • Demand is steady

    • Demand is nonexistent

    • Demand is volatile

    • None of the above

    Correct Answer
    A. Demand is volatile
    Explanation
    The more a department's volume varies hour to hour, shorter shifts are better to match staff to demand

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  • 25. 

    What happens if a department target is increased above what is budgeted?

    • It's okay

    • Another department target must be lowered to keep FTE neutral

    • Volume is above budget so we can increase targets

    • None of the above

    Correct Answer
    A. Another department target must be lowered to keep FTE neutral
    Explanation
    Target changes must be FTE neutral at the faciltiy level. The sum of all departmnet targets must be less than teh faciltiy budget MHAA.

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  • 26. 

    In FPC what are the core FTE limitation on an employee?

    • None

    • Their productive hours in low volume

    • Core FTE cannot be less than Hired in FTE in Lawson

    • What it needs to be to get a req approved

    Correct Answer
    A. Core FTE cannot be less than Hired in FTE in Lawson
    Explanation
    Lawson is the official record. No one's core FTE can be less than thier hired in FTE in Lawson. We assume all will get paid PTO up to thier hired in FTE if flexed

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  • 27. 

    Benchmark compares similar sized departments across the ____.

    • Market

    • HCA

    • Division

    • None of the above

    Correct Answer
    A. HCA
    Explanation
    Benchmarking is a process of comparing an organization's performance against industry standards or best practices. In this case, the benchmark is comparing similar sized departments. HCA stands for Hospital Corporation of America, which is a healthcare organization that operates hospitals and other healthcare facilities. Therefore, comparing similar sized departments across HCA would be a relevant and meaningful benchmarking exercise in the healthcare industry.

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  • 28. 

    How are peer groups in base Benchmark determined?

    • By facility size

    • By user

    • By department UOS

    • However it makes you look worse

    Correct Answer
    A. By department UOS
    Explanation
    Grouped by department UOS only. Departments in a given faciltiy can have different peer groups

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  • 29. 

    In Benchmark, what does a 75 percentile ranking mean for a specifc indicator?

    • 25 % are lower

    • 75 % are lower

    • 75% are higher

    • None of the above

    Correct Answer
    A. 75 % are lower
    Explanation
    The lower your percentile rank the better you are versus your peer group

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  • 30. 

    FPC is what?

    • A daily staffing tool

    • Productivity monitoring system

    • Budget FTEs

    • Planning tool for hiring FTEs

    Correct Answer
    A. Planning tool for hiring FTEs
    Explanation
    Flexible Position Control

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  • 31. 

    Semi-variable departments have Productivity Targets that are based on  target _______?

    • UOS

    • Fixed hours per day for a given volume range

    • Variances

    • Overtime hours

    Correct Answer
    A. Fixed hours per day for a given volume range
    Explanation
    A semi-variable department has a set number of target hours per day based on the volume step. There are up to 5 steps for various volume ranges

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  • 32. 

    What PLUS report would you need to use if you wanted to see daily paid hours for a department?

    • Daily Staffing Summary

    • Daily Trend Report

    • Bi-weekly Labor Utilization Report

    • All of the above

    Correct Answer
    A. Daily Trend Report
    Explanation
    The Daily Staffing Summary Report shows the paid FTEs for the entire facility. The Trend report is specific to a department.

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  • 33. 

    A department at your facility had a 40 Hour Variance on the Biweekly PLUS Report, how many FTE's is this variance?

    • - 1.0

    • - 0.50

    • 0.50

    • 1.0

    Correct Answer
    A. 0.50
    Explanation
    40 Hours is a favorable variance. Since 80 Hours = 1 FTE per pay period, a 40 hour favorable variance = 0.5 FTE's This is a favorable Labor Variance

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  • 34. 

    When do all hour changes for the previous day need to be entered into KRONOS?

    • 10 am local time

    • 10:30 am local time

    • 1 pm local time

    • Midnight

    Correct Answer
    A. 10:30 am local time
    Explanation
    PLUS will interface with kronos and stats between 10:30 and 11:00 AM

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  • 35. 

    What is the primary facility labor indicator fo reach hospital?

    • EEOB

    • FTEs / AOB

    • Hrs / UOS

    • MHAA

    Correct Answer
    A. MHAA
    Explanation
    MHAA= all employee hours (produtive, NP, contract) divided by hospital AA. AA is adjsuted admits= OP Factor x admits

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  • 36. 

    1.0 productive FTE works how many hours in a 31- day month?

    • 165

    • 171

    • 177

    • 183

    Correct Answer
    A. 177
    Explanation
    177=(40/7*31). 40 Hours per FTE for 1 week.! FTE per calendar day = 40/7 or 80/14 = 5.714

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  • 37. 

    Which of the following would be considered a fixed department?

    • ICU

    • Lab

    • Accounting

    • None of the above

    Correct Answer
    A. None of the above
    Explanation
    HCA believes every department should adjust with the facility’s volume (ADC,APD AA), even "fixed" or semi variable departments

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  • 38. 

    PRN employees in FPC should have their core FTE in FPC at ______.

    • What they will work at low volume

    • 0

    • 1.0

    • Doesn’t matter they are PRN

    Correct Answer
    A. What they will work at low volume
    Explanation
    If you have a prn FTE that covers a shift regardless of volume, thier core must refect that. PRN's core FTE is 0 only if they will not work at core volume

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  • 39. 

    What is used to calculate target core FTEs in FPC?

    • PLUS target

    • Budget FTEs

    • Budget volume

    • Average volume

    Correct Answer
    A. PLUS target
    Explanation
    PLUS target times actual volume for core month + non productvie %. We do not use budget or average volume.

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  • 40. 

    The Daily Staffing Summary has all of the following except?

    • Target hours per UOS daily

    • Target hours

    • Daily actual hours

    • Cumulative contract hours

    Correct Answer
    A. Target hours per UOS daily
    Explanation
    It shows target and actual hours, but not hrs per uos

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 04, 2009
    Quiz Created by
    Hcachris
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