CCNA 1 Chapter 9

23 Questions | By Lytayquize | Last updated: Jan 11, 2013 | Total Attempts: 822

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Questions and Answers

1.

What should a network administrator do first after receiving a call from a user who cannot access the company web server?
- A.
  
  Reboot the web server.
- B.
  
  Replace the NIC of the computer.
- C.
  
  Ask the user to log off and log on again.
- D.
  
  Ask the user what URL has been typed and what error message displays.
2.

A customer called the cable company to report that the Internet connection is unstable. After trying several configuration changes, the technician decided to send the customer a new cable modem to try. What troubleshooting technique does this represent?
- A.
  
  Top-down
- B.
  
  Bottom-up
- C.
  
  Substitution
- D.
  
  Trial-and-error
- E.
  
  Divide-and-conquer
3.

Only one workstation on a particular network cannot reach the Internet. What is the first troubleshooting step if the divide-and-conquer method is being used?
- A.
  
  Check the NIC, and then check the cabling.
- B.
  
  Check the workstation TCP/IP configuration.
- C.
  
  Test all cables, and then test layer by layer up the OSI model.
- D.
  
  Attempt to Telnet, and then test layer by layer down the OSI model.
4.

Which two troubleshooting techniques are suitable for both home networks and large corporate networks? (Choose two.)
- A.
  
  Having a backup ISR
- B.
  
  Running network monitoring applications
- C.
  
  Documenting the troubleshooting process
- D.
  
  Keeping a record of system upgrades and software versions
- E.
  
  Keeping spare switches, routers, and other equipment available
5.

Identify two physical-layer network problems. (Choose two.)
- A.
  
  Hardware failure
- B.
  
  Software configuration
- C.
  
  Devices not able to ping
- D.
  
  Loose cable connections
- E.
  
  Device driver configuration
6.

Which ipconfig command requests IP configuration from a DHCP server?
- A.
  
  Ipconfig
- B.
  
  Ipconfig /all
- C.
  
  Ipconfig /renew
- D.
  
  Ipconfig /release
7.

What command is used to determine the location of delay for a packet traversing the Internet?
- A.
  
  Ipconfig
- B.
  
  Netstat
- C.
  
  Nslookup
- D.
  
  Ping
- E.
  
  Tracert
8.

What command is used to determine if a DNS server is providing name resolution?
- A.
  
  Ipconfig
- B.
  
  Netstat
- C.
  
  Nslookup
- D.
  
  Tracert
9.

Which troubleshooting method begins by examining cable connections and wiring issues?
- A.
  
  Top-down
- B.
  
  Bottom-up
- C.
  
  Substitution
- D.
  
  Divide-and-conquer
10.

A technician suspects that a Linksys integrated router is the source of a network problem. While troubleshooting, the technician notices a blinking green activity LED on some of the ports. What does this indicate?
- A.
  
  Self-diagnostics have not completed.
- B.
  
  The power supply is the source of the problem.
- C.
  
  The ports are operational and are receiving traffic.
- D.
  
  The ports are operational, but no traffic is flowing.
- E.
  
  There are no cables plugged into those ISR ports.
11.

A PC is plugged into a switch and is unable to connect to the network. The UTP cable is suspected. What could be the problem?
- A.
  
  A straight-through cable is being used
- B.
  
  The connectors at both ends of the cable are RJ-45.
- C.
  
  The RJ-45 connectors are crimped onto the cable jacket.
- D.
  
  A crossover cable is being used.
12.

Refer to the graphic. What configuration is incorrect in the network shown?
- A.
  
  The host IP address is incorrect.
- B.
  
  The host subnet mask is incorrect.
- C.
  
  The host default gateway is incorrect.
- D.
  
  The wired connection is the wrong type of cable.
- E.
  
  The Linksys integrated router does not support wireless.
13.

Which three settings must match on the client and access point for a wireless connection to occur? (Choose three.)
- A.
  
  SSID
- B.
  
  Authentication
- C.
  
  MD5 checksum
- D.
  
  Antennae type
- E.
  
  Encryption key
14.

A technician is troubleshooting a security breach on a new wireless access point. Which three configuration settings make it easy for hackers to gain access? (Choose three.)
- A.
  
  Configuring NAT
- B.
  
  Broadcasting the SSID
- C.
  
  Using open authentication
- D.
  
  Enabling MAC address filters
- E.
  
  Using the default internal IP address
15.

Refer to the graphic. The wireless host cannot access the Internet, but the wired host can. What is the problem?
- A.
  
  The host WEP key is incorrect.
- B.
  
  The host IP address is incorrect.
- C.
  
  The host subnet mask is incorrect.
- D.
  
  The host default gateway is incorrect.
- E.
  
  The integrated router internal IP address is incorrect.
16.

Refer to the graphic. What configuration is incorrect in the network shown?
- A.
  
  The host IP address is incorrect.
- B.
  
  The host subnet mask is incorrect.
- C.
  
  The host default gateway is incorrect.
- D.
  
  The wired connection is the wrong type of cable.
- E.
  
  The Linksys integrated router does not support wireless.
17.

When acting as a DHCP server, what three types of information can an ISR provide to a client? (Choose three.)
- A.
  
  DNS server address
- B.
  
  MAC address
- C.
  
  Default gateway
- D.
  
  Static IP address
- E.
  
  Dynamic IP address
18.

What two items could be checked to verify connectivity between the router and the ISP? (Choose two.)
- A.
  
  Router status page
- B.
  
  Wireless card settings
- C.
  
  Router operating system version
- D.
  
  Local host operating system version
- E.
  
  Connectivity status as indicated by LEDs
19.

A technician is unsuccessful in establishing a console session between a PC and a Linksys integrated router. Both devices have power, and a cable is connected between them. Which two troubleshooting steps could help to diagnose this problem? (Choose two.)
- A.
  
  Ensure the correct cable is used.
- B.
  
  Ensure the SSID is the same on both devices.
- C.
  
  Ensure both devices have the same IP address.
- D.
  
  Ensure the link status LED on the integrated router is lit.
- E.
  
  Ensure the encryption type on both devices match.
20.

Network baselines should be performed in which two situations? (Choose two.)
- A.
  
  After the network is installed and running optimally
- B.
  
  After a virus outbreak is discovered on the network
- C.
  
  After major changes are implemented on the network
- D.
  
  After several computers are added to the network
- E.
  
  At the end of the work week
21.

Typically, help desk personnel assist end users in which two tasks? (Choose two.)
- A.
  
  Identifying when the problem occurred
- B.
  
  Determining if other users are currently logged into the computer
- C.
  
  Updating network diagrams and documentation
- D.
  
  Implementing the solution to the problem
- E.
  
  Running a network baseline test
22.

How does remote-access software help in the troubleshooting process?
- A.
  
  Remote access uses a live chat feature.
- B.
  
  Users have to be present so that they can view LEDs and change cables if necessary.
- C.
  
  Diagnostics can be run without a technician being present at the site.
- D.
  
  FAQs can be consulted more easily.
23.

Which two items should be added to the documentation following a troubleshooting event? (Choose two.)
- A.
  
  Final resolution
- B.
  
  Repetitive measures
- C.
  
  Number of people involved in the problem
- D.
  
  Accurate current network infrastructure diagrams
- E.
  
  Results of successful and unsuccessful troubleshooting steps