This quiz in Section 6.4 assesses knowledge on suggestive selling and cross-selling within a hotel context. It covers guidelines, effective strategies, and the importance of employee knowledge in enhancing guest experience and boosting property sales.
Employees must know the hotel's products and services in order to suggestively sell or cross sell the property.
"Would you like me to make your return resevation for you now?"
"I notice you are staying for a week. Our property has dry cleaning service at a low cost. Our housekeeping staff will pick up any laundry you have and return it by the next morning."
The front desk agent can recommend the property's restaurant, invite guests to visit the property's facilities, and promote the hotel's features.
The sales department can suggest alternative nights to clients and monitor competitor's bookings.
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Registration confirmation forms
Employee contact with guests
A poster at the front desk
An occupancy analysis form
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Employees must know the hotel's products and services in order to suggestively sell or cross sell the property.
"Would you like me to make your return resevation for you now?"
"I notice you are staying for a week. Our property has dry cleaning service at a low cost. Our housekeeping staff will pick up any laundry you have and return it by the next morning."
The front desk agent can recommend the property's restaurant, invite guests to visit the property's facilities, and promote the hotel's features.
The sales department can suggest alternative nights to clients and monitor competitor's bookings.
Rate this question:
Employees must know the hotel's products and services in order to suggestively sell or cross sell the property.
"Would you like me to make your return resevation for you now?"
"I notice you are staying for a week. Our property has dry cleaning service at a low cost. Our housekeeping staff will pick up any laundry you have and return it by the next morning."
The front desk agent can recommend the property's restaurant, invite guests to visit the property's facilities, and promote the hotel's features.
The sales department can suggest alternative nights to clients and monitor competitor's bookings.
Rate this question:
“Our soup of the day is a freshly made beef broth with portobello mushrooms and barley.”
“Our soup of the day is mushroom and barley.”
“For an additional $3 you could have a salad and soup with your sandwich.”
“We have some wonderful shopping in the hotel at our Galleria outlet. They’ll be open until 7 p.m.”
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Employees must know the hotel's products and services in order to suggestively sell or cross sell the property.
"Would you like me to make your return resevation for you now?"
"I notice you are staying for a week. Our property has dry cleaning service at a low cost. Our housekeeping staff will pick up any laundry you have and return it by the next morning."
The front desk agent can recommend the property's restaurant, invite guests to visit the property's facilities, and promote the hotel's features.
The sales department can suggest alternative nights to clients and monitor competitor's bookings.
Rate this question:
Avoid asking yes-no questions.
Suggest in specific terms.
Invite guests to visit other areas of the property.
Be enthusiastic, considerate, and aware of how the sale will benefit the guest.
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Employees
Media
Revenue
Expenses
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