Week 7: Phint Sales Process Test

8 Questions

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Sales Quizzes & Trivia

Questions and Answers
  • 1. 
    The Behavior of LINK is to Be?
    • A. 

      Be asking questions

    • B. 

      Be excited

    • C. 

      Be Assumptive

    • D. 

      Be curious

  • 2. 
    What is the skill of Learn? 
    • A. 

      Active listening

    • B. 

      Closing

    • C. 

      Confident

    • D. 

      Be excited

  • 3. 
    Lead:What is the skill and Behavior that goes with Lead?
    • A. 

      Active listening/ Be Curious

    • B. 

      Build Momentum/Be confident

    • C. 

      Connect/Be Excited

    • D. 

      Close/Be Assumptive

  • 4. 
    What is an example of a "Learning question", you can ask a customer for ADT?
    • A. 

      Will you be purchasing or leasing a modem?

    • B. 

      Who was your previous home services providers?

    • C. 

      Will you be using the internet to set up home security?

    • D. 

      Do you watch Netflix

  • 5. 
    LEARN Check all that apply:What questions could you ask the customer to be able to sell the TV when they are only calling in for internet?
    • A. 

      Who is your current TV provider?

    • B. 

      What are some of your favorite shows you like to watch?

    • C. 

      Who all in the house watches TV?

    • D. 

      How many TV's do you have in the house?

  • 6. 
    • A. 

      Greet

    • B. 

      Tell them the prices they are looking for right away

    • C. 

      Get to know the customer

    • D. 

      Position yourself as the home service expert

    • E. 

      Nothing

    • F. 

      Ask them "How they are doing?"

  • 7. 
    Lock: Check all that applyWhat are some examples of locking down a sale?
    • A. 

      All you need to do is decide whether you want to lease or buy the modem?

    • B. 

      Are you looking to get this installed as soon as possible?

    • C. 

      Do you have an email address that I can send a confirmation to?

  • 8. 
    @EaseCheck all that apply:What are some of the benefits to having @ease that you can use in your sales pitch?
    • A. 

      PC Services Norton Security ™ Norton Online Backup ™ Identity Theft Protection for your credit

    • B. 

      Norton Online Backup

    • C. 

      Norton Security

    • D. 

      PC backup