Know The Companies We Support!

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| By Redfield99

Redfield99

Community Contributor

Quizzes Created: 4 | Total Attempts: 8,711

Questions: 10 | Attempts: 89 | Updated: Mar 20, 2023

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How much do you know about the companies we support?

Questions and Answers

1.

Which of the following companies do we NOT support?
- A.
  
  CBC
- B.
  
  MDU Wiring
- C.
  
  City One
- D.
  
  MDUC
- E.
  
  Xillient
Correct Answer
D. MDUC

Explanation
The given question asks for the company that is NOT supported. Among the options provided, MDUC is the only company that is not supported.

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2.

Which companies below support properties in NY?
- A.
  
  Multiband
- B.
  
  Metropolitan
- C.
  
  Consolidated Smart Systems
- D.
  
  Xillient
Correct Answer(s)
A. Multiband
B. Metropolitan

Explanation
Multiband and Metropolitan are the companies that support properties in NY.

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3.

When searching for a market you may come accross a market that seems to be in the system twice. If this happens, you should always choose the one in the MB (109) database and refer the customer to the number provided.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement suggests that if you find a market that appears twice in the system, you should always choose the one in the MB (109) database and provide the customer with the corresponding number. However, the correct answer is false because it is not necessary to choose the market in the MB (109) database. There may be valid reasons for a market to appear twice in the system, and it is important to assess the specific situation and choose the correct market based on other relevant factors.

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4.

Greenwich HOA is a Multiband property.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement "Greenwich HOA is a Multiband property" is false. This means that Greenwich HOA is not a Multiband property.

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5.

Which of the following military bases do we support?
- A.
  
  Camp Pendleton
- B.
  
  Fort Carson
- C.
  
  MCAS
- D.
  
  Fort Gordon
Correct Answer(s)
A. Camp Pendleton
B. Fort Carson
C. MCAS
D. Fort Gordon

Explanation
The answer provided includes all of the military bases mentioned in the question. Camp Pendleton, Fort Carson, MCAS, and Fort Gordon are all military bases that we support.

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6.

Selecting the state when doing a market search will automatically choose the correct database for you.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
When conducting a market search, selecting the state will automatically choose the correct database for you. This means that the search results will be tailored specifically to the chosen state, providing relevant and accurate information. Therefore, the statement is true.

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7.

If you are unable to find a property in MBeM. What should you do?
- A.
  
  Transfer the customer to DIRECTV
- B.
  
  Refer the customer to DIRECTV
- C.
  
  Ask a supervisor
- D.
  
  Complete the new customer order form on mymultiman
- E.
  
  Refer the customer to their property office to verify service provider
Correct Answer
D. Complete the new customer order form on mymultiman

Explanation
If you are unable to find a property in MBeM, completing the new customer order form on mymultiman would be the appropriate action to take. This form allows you to gather all the necessary information from the customer in order to process their order. By completing this form, you can ensure that the customer's request is properly documented and forwarded to the appropriate department for further action.

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8.

A customer calls to set up new service. After finding the market in MBeM, you notice it says "NOT MBeM Billed". The Dealer drop down box says it is serviced by DirecTech MDU. What do you do?
- A.
  
  Refer the customer to the phone number provided
- B.
  
  Refer the customer to DIRECTV
- C.
  
  Search for the market in the DTMDU database
- D.
  
  Transfer the call to the Special Markets team
Correct Answer
C. Search for the market in the DTMDU database
9.

Refer to the knowledgebase: 7#124Which of the following is the correct answer?
- A.
  
  HBO
- B.
  
  Showtime
- C.
  
  Multiband
- D.
  
  CSS
- E.
  
  None of the above
Correct Answer
B. Showtime

Explanation
Showtime is the correct answer because it is a well-known television network that offers a variety of original programming, including movies, documentaries, and series. HBO is also a popular television network, but it is not the correct answer in this case. Multiband and CSS are unrelated options that are not relevant to the question. "None of the above" is not the correct answer because Showtime is listed as one of the options.

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10.

Metropolitan has a 2nd call center that services some of the properties that we do not.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The given statement suggests that Metropolitan has a second call center that caters to properties that they do not directly service. This implies that Metropolitan has expanded its customer service operations to handle properties that are not within their usual service range. Therefore, the answer is true.

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Feb 09, 2010

Quiz Created by
Redfield99

Know The Companies We Support!

Which of the following companies do we NOT support?

Which companies below support properties in NY?

When searching for a market you may come accross a market that seems to be in the system twice. If this happens, you should always choose the one in the MB (109) database and refer the customer to the number provided.

Greenwich HOA is a Multiband property.

Which of the following military bases do we support?

Selecting the state when doing a market search will automatically choose the correct database for you.

If you are unable to find a property in MBeM. What should you do?

A customer calls to set up new service. After finding the market in MBeM, you notice it says "NOT MBeM Billed". The Dealer drop down box says it is serviced by DirecTech MDU. What do you do?

Refer to the knowledgebase: 7#124Which of the following is the correct answer?

Metropolitan has a 2nd call center that services some of the properties that we do not.