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Chapter 6 - Writing Process Phase 2: Research, Organize, Compose

49 Questions
Writing Quizzes & Trivia

Business communication chapter 6 quiz

Questions and Answers
  • 1. 
    Phase 2 of the 3x3 writing process begins with doing which of the following?
    • A. 

      Writing the rough draft

    • B. 

      Deciding how to organize the message

    • C. 

      Selecting a communication channel

    • D. 

      Gathering necessary information

  • 2. 
    Spencer has been asked to find out what features his customers consider most important when purchasing a car. Probably the most useful way to research this information would be by
    • A. 

      Searching manually.

    • B. 

      Searching electronically.

    • C. 

      Investigating primary sources.

    • D. 

      Experimenting scientifically.

  • 3. 
    Select the statement that most accurately describes brainstorming. 
    • A. 

      The goal of a brainstorming session is quality, not quantity.

    • B. 

      Critique and evaluate each idea as it is presented during a brainstorming session.

    • C. 

      To encourage the maximum number of ideas, avoid defining the problem at the beginning of a brainstorming session.

    • D. 

      A brainstorming session should be kept short and have an established time limit.

  • 4. 
    Formal research methods include
    • A. 

      Setting up an experiment.

    • B. 

      Searching through previous correspondence.

    • C. 

      Developing a cluster diagram.

    • D. 

      Brainstorming.

  • 5. 
    Which of the following is an example of using an informal research method?
    • A. 

      Gwen accesses an Internet database with her computer.

    • B. 

      Alex locates books on a subject in the public library’s card catalogue.

    • C. 

      Marina searches the company’s files for previous reports on an issue.

    • D. 

      Junko develops a survey to learn consumers’ opinions about a product.

  • 6. 
    Informal research methods include
    • A. 

      Experimenting scientifically.

    • B. 

      Accessing electronic databases.

    • C. 

      Developing a cluster diagram.

    • D. 

      Investigating primary sources.

  • 7. 
    Cluster diagramming helps writers 
    • A. 

      Generate and organize ideas.

    • B. 

      Gather primary information by sampling a group of individuals.

    • C. 

      Gather information from indexes, encyclopedias, and references books.

    • D. 

      Organize focus groups and develop outlines.

  • 8. 
    Which of the following is NOT a typical outline format?
    • A. 

      Decimal

    • B. 

      Alphanumeric

    • C. 

      Alpha decimal

    • D. 

      All of the above are typical outline formats.

  • 9. 
    Outlining forces a writer to 
    • A. 

      Focus on the topic.

    • B. 

      Identify major ideas.

    • C. 

      Support ideas with details, illustrations, or evidence.

    • D. 

      All of the above.

  • 10. 
    Ideas in an outline should usually be grouped into
    • A. 

      Four to six major components or categories.

    • B. 

      Three to five major components or categories.

    • C. 

      Five to ten major components or categories.

    • D. 

      Six to nine major components or categories.

  • 11. 
    Each major category in an outline should be divided into at least 
    • A. 

      Three subcategories.

    • B. 

      Four subcategories.

    • C. 

      Five subcategories.

    • D. 

      Two subcategories.

  • 12. 
    Which of the following should be a major category for this outline?
    • A. 

      Setting margins and tabs

    • B. 

      Formatting documents

    • C. 

      Changing line spacing

    • D. 

      Adding page numbers

  • 13. 
    Wich of the following should be a major category for this outline?
    • A. 

      Travel arrangements

    • B. 

      Hotel reservations

    • C. 

      Car rental

    • D. 

      Airline reservations

  • 14. 
    An outline that presents the main idea followed by details, explanation, and evidence represents the 
    • A. 

      Indirect organizational pattern.

    • B. 

      Direct organizational pattern.

    • C. 

      Geographical organizational pattern.

    • D. 

      Informational organizational pattern.

  • 15. 
    If an audience will be receptive to a message, the most effective organizational pattern is the 
    • A. 

      Indirect pattern.

    • B. 

      Direct pattern.

    • C. 

      Informational pattern.

    • D. 

      Geographical pattern.

  • 16. 
    Frontloading means 
    • A. 

      Presenting the recommendations at the end of the message where they will receive more emphasis.

    • B. 

      Giving the details at the beginning of the message.

    • C. 

      Supporting ideas with details.

    • D. 

      Presenting the main idea at the beginning of the message.

  • 17. 
    The direct organizational plan 
    • A. 

      Saves the reader’s time.

    • B. 

      Ensures a fair hearing.

    • C. 

      Minimizes a negative reaction.

    • D. 

      Respects the feelings of the audience.

  • 18. 
    Which of the following should be organized in a direct pattern?
    • A. 

      A sales letter encouraging current automobile insurance customers to purchase term life insurance

    • B. 

      A letter explaining why a customer’s insurance rates have increased significantly

    • C. 

      A letter denying a customer’s request for credit

    • D. 

      A memo informing new employees of the medical benefits they will receive

  • 19. 
    Which of the following should be organized in an indirect pattern?
    • A. 

      A manual showing owners how to operate a new VCR

    • B. 

      A proposal submitted to a governmental agency requesting funding for a project

    • C. 

      A memo detailing the steps employees will follow when requesting vacation time

    • D. 

      A company’s annual report to its stockholders

  • 20. 
    Which of the following should be organized in an indirect pattern?
    • A. 

      A report focusing on the company’s sales volume for the last quarter.

    • B. 

      A letter granting a customer’s request for a refund on a defective tire.

    • C. 

      A letter requesting donations to a shelter for the homeless.

    • D. 

      A memo requesting that employees attend an upcoming conference.

  • 21. 
    Ideas that require persuasion should usually be organized 
    • A. 

      In an indirect pattern.

    • B. 

      By geographical area.

    • C. 

      In a direct pattern.

    • D. 

      In a pivoting pattern.

  • 22. 
    One effective way to overcome writer's block is to 
    • A. 

      Stare at the page until you think of something to write.

    • B. 

      Concentrate on finding the right word and perfect sentence structure before putting your ideas on paper.

    • C. 

      Research your topic and prepare an outline before beginning to write.

    • D. 

      Write your ideas on paper to be transferred to the computer at a later time.

  • 23. 
    Which of the following is a phrase?
    • A. 

      Such as a businessperson

    • B. 

      I like movies

    • C. 

      Since Jim organized the event

    • D. 

      Although we decided to participate

  • 24. 
    Which of the following is a phrase?
    • A. 

      Joan and I attended

    • B. 

      Who joins the committee

    • C. 

      If you wish to go

    • D. 

      To be decided by the board of directors

  • 25. 
    Clauses that begin with words like if, when, because and as are usually
    • A. 

      Independent.

    • B. 

      Dependent

    • C. 

      Direct.

    • D. 

      Indirect.

  • 26. 
    Independent clauses have a 
    • A. 

      Subject.

    • B. 

      Verb.

    • C. 

      Complete thought.

    • D. 

      All of the above.

  • 27. 
    Dependent clauses contain a 
    • A. 

      Subject

    • B. 

      Verb.

    • C. 

      Complete thought.

    • D. 

      A and b only.

  • 28. 
    Which of the following is a dependent clause?
    • A. 

      Running up and down the street

    • B. 

      During the course of the semester

    • C. 

      If we were to win the election

    • D. 

      I was pleased with the results of the election

  • 29. 
    Which of the following is an independent clause?
    • A. 

      When the board decided

    • B. 

      In case of a change in plans

    • C. 

      Schedule the meeting for tomorrow.

    • D. 

      None of the above.

  • 30. 
    Which of the following is an independent clause?
    • A. 

      If Carol thinks the plan will solve the problem

    • B. 

      In the decision-making process

    • C. 

      Since we are certain of the outcome of the election

    • D. 

      Then the decision was made

  • 31. 
    To be easily understood, sentences should 
    • A. 

      Be at least 15 words in length.

    • B. 

      Be about 20 or fewer words.

    • C. 

      Be no longer than 30 words.

    • D. 

      Average about 28 words.

  • 32. 
    Important ideas receive the MOST emphasis by placing them 
    • A. 

      In the middle of a sentence.

    • B. 

      Either in the middle or at the end of a sentence.

    • C. 

      At the beginning of a sentence.

    • D. 

      In the middle of a paragraph.

  • 33. 
    In which of the following sentences does the board receive the most emphasis?
    • A. 

      The board approved the plan.

    • B. 

      The plan was approved by the board.

    • C. 

      At its last meeting, the board approved the plan.

    • D. 

      This announcement is to inform all employees that the plan has been approved by the board.

  • 34. 
    Select the passive sentence. 
    • A. 

      A change was indicated in the note at the bottom of the page.

    • B. 

      Both companies agreed to the merger.

    • C. 

      Global competition forces businesses to re-evaluate their products and services.

    • D. 

      Entry-level employees must complete the training by June.

  • 35. 
    To direct attention away from people and focus on an action, use 
    • A. 

      Dependent clauses.

    • B. 

      Passive voice.

    • C. 

      Active voice.

    • D. 

      Independent clauses.

  • 36. 
    Select the active-voice sentence.
    • A. 

      Your vacation request must be submitted by this Friday.

    • B. 

      Europeans usually take four-week vacations in the summer.

    • C. 

      The suggestion will be implemented as soon as funding is available.

    • D. 

      The performance appraisal was conducted by Mr. Jones.

  • 37. 
    To be hired, an application form must be completed is a sentence that contains a 
    • A. 

      Limiting sentence.

    • B. 

      Dangling modifier.

    • C. 

      Limiting clause.

    • D. 

      Misplaced dangler.

  • 38. 
    By changing the schedule, production was increased substantially is a sentence that contains a 
    • A. 

      Limiting clause.

    • B. 

      Pivoting clause.

    • C. 

      Limiting sentence.

    • D. 

      Dangling modifier.

  • 39. 
    The patient was referred to a psychiatrist with a severe emotional problem is a sentence that contains a 
    • A. 

      Misplaced modifier.

    • B. 

      Pivoting sentence.

    • C. 

      Misplaced dangler.

    • D. 

      Limiting clause.

  • 40. 
    Which of the following sentences avoids a dangling or misplaced modifier? 
    • A. 

      While pumping gas, an unoccupied car rolled into mine.

    • B. 

      Please take time to examine the brochure that is enclosed with your family.

    • C. 

      Reported stolen, the car was located by the police.

    • D. 

      As the winner of the contest, the judge awarded a prize to Lisa.

  • 41. 
    The train was late that pulled into the station is a sentence that contains a 
    • A. 

      Limiting clause.

    • B. 

      Dangling sentence.

    • C. 

      Misplaced modifier.

    • D. 

      Limiting sentence.

  • 42. 
    A paragraph that describes a new procedure for scheduling a leave of absence would most likely follow the 
    • A. 

      Direct paragraph plan.

    • B. 

      Indirect paragraph plan.

    • C. 

      Pivoting paragraph plan.

    • D. 

      Linked paragraph plan.

  • 43. 
    A paragraph that begins with a limiting sentence before presenting the main sentence follows the 
    • A. 

      Indirect paragraph plan.

    • B. 

      Direct paragraph plan.

    • C. 

      Modified paragraph plan.

    • D. 

      Pivoting paragraph plan.

  • 44. 
    Use the pivoting paragraph plan to 
    • A. 

      Describe an action to be taken.

    • B. 

      Clarify a new procedure.

    • C. 

      Build a rationale for an idea.

    • D. 

      Compare and contrast ideas.

  • 45. 
    A paragraph that begins with supporting sentences followed by the main sentence follows the 
    • A. 

      Direct paragraph plan.

    • B. 

      Indirect paragraph plan.

    • C. 

      Pivoting paragraph plan.

    • D. 

      Linked paragraph plan.

  • 46. 
    Which of the following is NOT a useful technique for linking ideas in paragraphs?
    • A. 

      Dovetailing sentences

    • B. 

      Pivoting sentences

    • C. 

      Sustaining the key idea

    • D. 

      Using pronouns

  • 47. 
    Furthermore, as a result, however, and on the other hand, are examples of 
    • A. 

      Limiting phrases.

    • B. 

      Dovetailing.

    • C. 

      Supporting modifiers.

    • D. 

      Transitional expressions

  • 48. 
    For instance, likewise, and similarly are transitions that introduce 
    • A. 

      Examples.

    • B. 

      Contrasting thoughts.

    • C. 

      Comparisons.

    • D. 

      Analogies.

  • 49. 
    Paragraphs are generally easier to read when they contain 
    • A. 

      Eight or fewer printed lines.

    • B. 

      Eight or fewer printed sentences.

    • C. 

      Five or fewer printed sentences.

    • D. 

      At least five printed lines.