Trec Module 2 Pre Sales Support Quiz

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Anina
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1. What are the personalized banners made of?

Explanation

The personalized banners are made of vinyl.

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2. Which of the following is not of the CE brands? 

Explanation

Halloween Express is not a CE brand because it does not have the word "Express" in its name like the other two options, Birthday Express and Costume Express. The question is asking for the brand that does not belong to the CE brand group, and Halloween Express stands out as the odd one out in terms of naming convention.

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3. What information can you use to search the site? Choose all that apply.

Explanation

You can use the SKU, Product Name, and Product ID to search the site. These are all relevant information that can help you find specific products on the site.

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4. If you should encounter a discrepancy on either website, who should you notify?

Explanation

If you encounter a discrepancy on either website, you should notify the email address [email protected]. This suggests that there is a specific email address designated for reporting any issues or discrepancies on the websites.

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5. If a customer wanted to contact our company, what forms of contact are available to them? Check all that apply.

Explanation

The customer has multiple options for contacting the company. They can choose to chat with a representative, send an email, or make a phone call. These forms of contact provide convenience and flexibility for the customer, allowing them to choose the method that best suits their needs. However, visiting one of the store locations is not mentioned as an available form of contact.

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6. We can place an order for a customer and use PayPal for the payment option.

Explanation

The statement is false because it states that we can use PayPal as a payment option when placing an order for a customer. However, the statement does not provide any information or context about the specific situation or platform being referred to. Therefore, without further information, we cannot confirm or deny the accuracy of the statement.

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7. Both CE and BC offer a 110% price guarantee.

Explanation

Both CE and BC do not offer a 110% price guarantee.

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8. Where can you look to locate the number of in stock items for a particular product?

Explanation

The CSR Info Tab is the correct place to look for the number of in stock items for a particular product. This tab provides information about the product's availability and stock levels. It is specifically designed to provide customer service representatives with the necessary details to assist customers with their inquiries regarding product availability.

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  • Jul 20, 2012
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What are the personalized banners made of?
Which of the following is not of the CE brands? 
What information can you use to search the site? Choose all that...
If you should encounter a discrepancy on either website, who should...
If a customer wanted to contact our company, what forms of contact are...
We can place an order for a customer and use PayPal for the payment...
Both CE and BC offer a 110% price guarantee.
Where can you look to locate the number of in stock items for a...
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