Trec Module 2 Pre Sales Support Quiz

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Test your knowledge of Module 2: Pre Sales Support. Good luck!


Questions and Answers
  • 1. 

    After reading the product description to find out what is included, what opportunity do you have next?

  • 2. 

    If an item should go out of stock what option(s) do we have for the customer?

  • 3. 

    What are the personalized banners made of?

    • A.

      Paper

    • B.

      Vinyl

    • C.

      Leather

    • D.

      Aluminum

    Correct Answer
    B. Vinyl
    Explanation
    The personalized banners are made of vinyl.

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  • 4. 

    Which of the following is not of the CE brands? 

    • A.

      Birthday Express

    • B.

      Halloween Express

    • C.

      Costume Express

    Correct Answer
    B. Halloween Express
    Explanation
    Halloween Express is not a CE brand because it does not have the word "Express" in its name like the other two options, Birthday Express and Costume Express. The question is asking for the brand that does not belong to the CE brand group, and Halloween Express stands out as the odd one out in terms of naming convention.

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  • 5. 

    If you should encounter a discrepancy on either website, who should you notify?

    • A.

      The nearest floorwalker

    • B.

      Your supervisor

    • C.
    • D.

      No one, the problem will fix itself

    Correct Answer
    C. Email [email protected]
    Explanation
    If you encounter a discrepancy on either website, you should notify the email address [email protected]. This suggests that there is a specific email address designated for reporting any issues or discrepancies on the websites.

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  • 6. 

    If a customer wanted to contact our company, what forms of contact are available to them? Check all that apply.

    • A.

      Chat

    • B.

      Email

    • C.

      Phone

    • D.

      Visit one of our store locations

    Correct Answer(s)
    A. Chat
    B. Email
    C. Phone
    Explanation
    The customer has multiple options for contacting the company. They can choose to chat with a representative, send an email, or make a phone call. These forms of contact provide convenience and flexibility for the customer, allowing them to choose the method that best suits their needs. However, visiting one of the store locations is not mentioned as an available form of contact.

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  • 7. 

    What information can you use to search the site? Choose all that apply.

    • A.

      SKU

    • B.

      Reference Identification Number

    • C.

      Product Name

    • D.

      Product ID

    Correct Answer(s)
    A. SKU
    C. Product Name
    D. Product ID
    Explanation
    You can use the SKU, Product Name, and Product ID to search the site. These are all relevant information that can help you find specific products on the site.

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  • 8. 

    Where can you look to locate the number of in stock items for a particular product?

    • A.

      Description Tab

    • B.

      Quick Facts

    • C.

      CSR Info Tab

    • D.

      Customer Reviews

    Correct Answer
    C. CSR Info Tab
    Explanation
    The CSR Info Tab is the correct place to look for the number of in stock items for a particular product. This tab provides information about the product's availability and stock levels. It is specifically designed to provide customer service representatives with the necessary details to assist customers with their inquiries regarding product availability.

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  • 9. 

    Both CE and BC offer a 110% price guarantee.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Both CE and BC do not offer a 110% price guarantee.

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  • 10. 

    We can place an order for a customer and use PayPal for the payment option.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because it states that we can use PayPal as a payment option when placing an order for a customer. However, the statement does not provide any information or context about the specific situation or platform being referred to. Therefore, without further information, we cannot confirm or deny the accuracy of the statement.

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  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 20, 2012
    Quiz Created by
    Anina
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