Cebu Module 2 Pre Sales Support

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Cebu Module 2 Pre Sales Support - Quiz

Test your knowledge of Module 2: Pre Sales Support. Good luck!


Questions and Answers
  • 1. 

    After reading the product description to find out what is included, what opportunity do you have next?

  • 2. 

    If an item should go out of stock what option(s) do we have for the customer?

  • 3. 

    What are the personalized banners made of?

    • A.

      Paper

    • B.

      Vinyl

    • C.

      Leather

    • D.

      Aluminum

    Correct Answer
    B. Vinyl
    Explanation
    The personalized banners are made of vinyl.

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  • 4. 

    Which of the following is not of the CE brands? 

    • A.

      Birthday Express

    • B.

      Halloween Express

    • C.

      Costume Express

    Correct Answer
    B. Halloween Express
    Explanation
    The question is asking for the CE brand that is not included in the given options. The options include Birthday Express and Costume Express, but Halloween Express is not a CE brand.

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  • 5. 

    If you should encounter a discrepancy on either website, who should you notify?

    • A.

      The nearest floorwalker

    • B.

      Your supervisor

    • C.
    • D.

      No one, the problem will fix itself

    Correct Answer
    C. Email [email protected]
    Explanation
    If you should encounter a discrepancy on either website, you should notify the email address [email protected]. This suggests that there is a designated email address specifically for reporting any issues or discrepancies on the websites.

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  • 6. 

    If a customer wanted to contact our company, what forms of contact are available to them? Check all that apply.

    • A.

      Chat

    • B.

      Email

    • C.

      Phone

    • D.

      Visit one of our store locations

    Correct Answer(s)
    A. Chat
    B. Email
    C. Phone
    Explanation
    The customer can contact the company through chat, email, and phone. These are the available forms of contact for the customer. They can use the chat feature on the company's website, send an email to the company's designated email address, or call the company's phone number to reach out for any inquiries or assistance they may need.

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  • 7. 

    What information can you use to search the site? Choose all that apply.

    • A.

      SKU

    • B.

      Reference Identification Number

    • C.

      Product Name

    • D.

      Product ID

    Correct Answer(s)
    A. SKU
    C. Product Name
    D. Product ID
    Explanation
    You can use the SKU, Product Name, and Product ID to search the site. These are all pieces of information that can be used to locate specific products on the site.

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  • 8. 

    Where can you look to locate the number of in stock items for a particular product?

    • A.

      Description Tab

    • B.

      Quick Facts

    • C.

      CSR Info Tab

    • D.

      Customer Reviews

    Correct Answer
    C. CSR Info Tab
    Explanation
    The CSR Info Tab is the correct place to look for the number of in stock items for a particular product. This tab provides information related to customer service and includes details about the availability and stock levels of products. By accessing the CSR Info Tab, customers can easily find the number of in stock items for the product they are interested in purchasing.

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  • 9. 

    Both CE and BC offer a 110% price guarantee.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Both CE and BC do not offer a 110% price guarantee.

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  • 10. 

    We can place an order for a customer and use PayPal for the payment option.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement says that we can use PayPal for payment when placing an order for a customer. However, the correct answer is False because the statement does not specify whether PayPal is actually available as a payment option. It only states that we can use PayPal, but it does not confirm that PayPal is accepted or offered as a payment method.

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