Module 2: Pre-sales Support Quiz

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About This Quiz

Test your knowledge of Module 2: Pre Sales Support. Good luck!

Sales Quizzes & Trivia

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  • 2. 

    Which of the following is not of the CE brands? 

    • Birthday Express

    • Halloween Express

    • Costume Express

    Correct Answer
    A. Halloween Express
    Explanation
    Halloween Express is not one of the CE brands because the other two options, Birthday Express and Costume Express, are both related to party supplies and costumes, which align with the theme of the CE brands. Halloween Express, on the other hand, is a separate brand that specializes specifically in Halloween-related products.

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  • 3. 

    If a customer wanted to contact our company, what forms of contact are available to them? Check all that apply.

    • Chat

    • Email

    • Phone

    • Visit one of our store locations

    Correct Answer(s)
    A. Chat
    A. Email
    A. Phone
    Explanation
    The customer has multiple options to contact the company, including chat, email, and phone. These forms of contact provide different channels for the customer to reach out and communicate with the company. Chat allows for real-time messaging and quick responses, email provides a written record of communication, and phone allows for direct conversation. However, visiting one of the store locations is not mentioned as an available form of contact in the given options.

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  • 4. 

    If you should encounter a discrepancy on either website, who should you notify?

    • The nearest floorwalker

    • Your supervisor

    • Email [email protected]

    • No one, the problem will fix itself

    Correct Answer
    Explanation
    If you encounter a discrepancy on either website, the best course of action is to notify the email address provided, [email protected]. This email address is likely designated for reporting any issues or problems with the website, and notifying them will ensure that the problem is addressed and resolved in a timely manner.

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  • 5. 

    Both CE and BC offer a 110% price guarantee.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Both CE and BC do not offer a 110% price guarantee.

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  • 6. 

    We can place an order for a customer and use PayPal for the payment option.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because it states that we can use PayPal as a payment option when placing an order for a customer. However, this may not be true as it depends on the specific business or platform being used. While many businesses do accept PayPal as a payment option, it is not universally available for all orders and customers.

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  • 7. 

    What information can you use to search the site? Choose all that apply.

    • SKU

    • Reference Identification Number

    • Product Name

    • Product ID

    Correct Answer(s)
    A. SKU
    A. Product Name
    A. Product ID
    Explanation
    You can use the SKU, Product Name, and Product ID to search the site. These are all specific identifiers that can help you find the desired information or product on the site. The SKU is a unique code assigned to each product, the Product Name is the name of the product, and the Product ID is another identifier for the product. By using any of these pieces of information, you can easily search and locate the desired information or product on the site.

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  • 8. 

    Where can you look to locate the number of in stock items for a particular product?

    • Description Tab

    • Quick Facts

    • CSR Info Tab

    • Customer Reviews

    Correct Answer
    A. CSR Info Tab
    Explanation
    The CSR Info Tab is the correct answer because it is a section where customer service representatives can access information about products, including the number of items in stock for a particular product. This tab is specifically designed to provide customer service representatives with the necessary information to assist customers with their inquiries and orders. Therefore, it is the most reliable place to find the number of in stock items for a particular product.

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  • 9. 

    After reading the product description to find out what is included, what opportunity do you have next?

  • 10. 

    If an item should go out of stock what option(s) do we have for the customer?

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 22, 2011
    Quiz Created by
    Anina
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