Module 2: Pre-sales Support Quiz

10 Questions | Total Attempts: 1164

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Sales Quizzes & Trivia

Test your knowledge of Module 2: Pre Sales Support. Good luck!


Questions and Answers
  • 1. 
    After reading the product description to find out what is included, what opportunity do you have next?
  • 2. 
    If an item should go out of stock what option(s) do we have for the customer?
  • 3. 
    What are the personalized banners made of?
    • A. 

      Paper

    • B. 

      Vinyl

    • C. 

      Leather

    • D. 

      Aluminum

  • 4. 
    Which of the following is not of the CE brands? 
    • A. 

      Birthday Express

    • B. 

      Halloween Express

    • C. 

      Costume Express

  • 5. 
    If you should encounter a discrepancy on either website, who should you notify?
    • A. 

      The nearest floorwalker

    • B. 

      Your supervisor

    • C. 
    • D. 

      No one, the problem will fix itself

  • 6. 
    If a customer wanted to contact our company, what forms of contact are available to them? Check all that apply.
    • A. 

      Chat

    • B. 

      Email

    • C. 

      Phone

    • D. 

      Visit one of our store locations

  • 7. 
    What information can you use to search the site? Choose all that apply.
    • A. 

      SKU

    • B. 

      Reference Identification Number

    • C. 

      Product Name

    • D. 

      Product ID

  • 8. 
    Where can you look to locate the number of in stock items for a particular product?
    • A. 

      Description Tab

    • B. 

      Quick Facts

    • C. 

      CSR Info Tab

    • D. 

      Customer Reviews

  • 9. 
    Both CE and BC offer a 110% price guarantee.
    • A. 

      True

    • B. 

      False

  • 10. 
    We can place an order for a customer and use PayPal for the payment option.
    • A. 

      True

    • B. 

      False