Module 2: Pre-sales Support Quiz

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| By Anina

Anina

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Quizzes Created: 50 | Total Attempts: 22,178

Questions: 10 | Attempts: 1,364 | Updated: Mar 21, 2023

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Test your knowledge of Module 2: Pre Sales Support. Good luck!

Questions and Answers

1.

After reading the product description to find out what is included, what opportunity do you have next?
2.

If an item should go out of stock what option(s) do we have for the customer?
3.

What are the personalized banners made of?
- A.
  
  Paper
- B.
  
  Vinyl
- C.
  
  Leather
- D.
  
  Aluminum
Correct Answer
B. Vinyl

Explanation
Personalized banners are made of vinyl. Vinyl is a durable and flexible material that is commonly used for outdoor signage and banners. It is weather-resistant and can withstand exposure to sunlight, rain, and wind. Vinyl banners are also easy to clean and maintain, making them a popular choice for personalized banners that are used for advertising, events, or special occasions.

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4.

Which of the following is not of the CE brands?
- A.
  
  Birthday Express
- B.
  
  Halloween Express
- C.
  
  Costume Express
Correct Answer
B. Halloween Express

Explanation
Halloween Express is not one of the CE brands because the other two options, Birthday Express and Costume Express, are both related to party supplies and costumes, which align with the theme of the CE brands. Halloween Express, on the other hand, is a separate brand that specializes specifically in Halloween-related products.

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5.

If you should encounter a discrepancy on either website, who should you notify?
- A.
  
  The nearest floorwalker
- B.
  
  Your supervisor
- C.
  
  Email [email protected]
- D.
  
  No one, the problem will fix itself
Correct Answer
C. Email [email protected]

Explanation
If you encounter a discrepancy on either website, the best course of action is to notify the email address provided, [email protected]. This email address is likely designated for reporting any issues or problems with the website, and notifying them will ensure that the problem is addressed and resolved in a timely manner.

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6.

If a customer wanted to contact our company, what forms of contact are available to them? Check all that apply.
- A.
  
  Chat
- B.
  
  Email
- C.
  
  Phone
- D.
  
  Visit one of our store locations
Correct Answer(s)
A. Chat
B. Email
C. Phone

Explanation
The customer has multiple options to contact the company, including chat, email, and phone. These forms of contact provide different channels for the customer to reach out and communicate with the company. Chat allows for real-time messaging and quick responses, email provides a written record of communication, and phone allows for direct conversation. However, visiting one of the store locations is not mentioned as an available form of contact in the given options.

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7.

What information can you use to search the site? Choose all that apply.
- A.
  
  SKU
- B.
  
  Reference Identification Number
- C.
  
  Product Name
- D.
  
  Product ID
Correct Answer(s)
A. SKU
C. Product Name
D. Product ID

Explanation
You can use the SKU, Product Name, and Product ID to search the site. These are all specific identifiers that can help you find the desired information or product on the site. The SKU is a unique code assigned to each product, the Product Name is the name of the product, and the Product ID is another identifier for the product. By using any of these pieces of information, you can easily search and locate the desired information or product on the site.

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8.

Where can you look to locate the number of in stock items for a particular product?
- A.
  
  Description Tab
- B.
  
  Quick Facts
- C.
  
  CSR Info Tab
- D.
  
  Customer Reviews
Correct Answer
C. CSR Info Tab

Explanation
The CSR Info Tab is the correct answer because it is a section where customer service representatives can access information about products, including the number of items in stock for a particular product. This tab is specifically designed to provide customer service representatives with the necessary information to assist customers with their inquiries and orders. Therefore, it is the most reliable place to find the number of in stock items for a particular product.

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9.

Both CE and BC offer a 110% price guarantee.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Both CE and BC do not offer a 110% price guarantee.

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10.

We can place an order for a customer and use PayPal for the payment option.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because it states that we can use PayPal as a payment option when placing an order for a customer. However, this may not be true as it depends on the specific business or platform being used. While many businesses do accept PayPal as a payment option, it is not universally available for all orders and customers.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Jun 22, 2011

Quiz Created by
Anina

Module 2: Pre-sales Support Quiz

After reading the product description to find out what is included, what opportunity do you have next?

If an item should go out of stock what option(s) do we have for the customer?

What are the personalized banners made of?

Which of the following is not of the CE brands?

If you should encounter a discrepancy on either website, who should you notify?

If a customer wanted to contact our company, what forms of contact are available to them? Check all that apply.

What information can you use to search the site? Choose all that apply.

Where can you look to locate the number of in stock items for a particular product?

Both CE and BC offer a 110% price guarantee.

We can place an order for a customer and use PayPal for the payment option.