Module 2: Pre-sales Support Quiz
10 Questions
| Total Attempts: 1259
Test your knowledge of Module 2: Pre Sales Support. Good luck!
Questions and Answers
- 1.After reading the product description to find out what is included, what opportunity do you have next?
- 2.If an item should go out of stock what option(s) do we have for the customer?
- 3.What are the personalized banners made of?
- A.
Paper
- B.
Vinyl
- C.
Leather
- D.
Aluminum
- 4.Which of the following is not of the CE brands?
- A.
Birthday Express
- B.
Halloween Express
- C.
Costume Express
- 5.If you should encounter a discrepancy on either website, who should you notify?
- A.
The nearest floorwalker
- B.
Your supervisor
- C.
Email [email protected]
- D.
No one, the problem will fix itself
- 6.If a customer wanted to contact our company, what forms of contact are available to them? Check all that apply.
- A.
Chat
- B.
Email
- C.
Phone
- D.
Visit one of our store locations
- 7.What information can you use to search the site? Choose all that apply.
- A.
SKU
- B.
Reference Identification Number
- C.
Product Name
- D.
Product ID
- 8.Where can you look to locate the number of in stock items for a particular product?
- A.
Description Tab
- B.
Quick Facts
- C.
CSR Info Tab
- D.
Customer Reviews
- 9.Both CE and BC offer a 110% price guarantee.
- A.
True
- B.
False
- 10.We can place an order for a customer and use PayPal for the payment option.
- A.
True
- B.
False
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