Tqm Test 2
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TQM Test 2
- 1.
- 2.Explain the origins of ISO 9000 and total quality. How are they different?
- 3.Contrast the aims of ISO 9000 and total quality.
- 4.List three appropriate reasons for implementing ISO 9000.
- 5.What is the most appropriate rationale for implementing total quality?
- 6.Describe how you would use ISO 9000 as an entry into total quality?
- 7.ISO 9000 and total quality are interchangeable.
- A.
True
- B.
False
- 8.ISO 9000 is compatible with, and can be a subset of total quality.
- A.
True
- B.
False
- 9.ISO 9000 is never implemented in a non-total quality environment.
- A.
True
- B.
False
- 10.ISO 9000 can improve operations in a traditional environment.
- A.
True
- B.
False
- 11.ISO 9000 may be redundant in a mature total quality environment.
- A.
True
- B.
False
- 12.All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
- A.
Customer focus
- B.
Process approach
- C.
Quality system
- D.
Continual improvement
- 13.All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
- A.
Customer focus
- B.
Process approach
- C.
Quality system
- D.
Continual improvement
- 14.The largest adopter of ISO 9000:2000 is
- A.
Government
- B.
Manufacturing
- C.
Retail.
- D.
Service
- 15.ISO 9000:2000 recertification is required every:
- A.
3 years.
- B.
5 years.
- C.
7 years.
- D.
8 years.
- 16.The following statements reflect features of ISO 9000:2000 except one. Identify the exception.
- A.
It requires organizations to have a planned process for improvement.
- B.
Its focus is on “document what you do” requirements.
- C.
It stresses evaluation of training effectiveness
- D.
It is based on the premise that certain generic characteristics of management practices can be standardized
- 17.Appropriate motives for adopting ISO 9000 include which of the following?
- A.
To create a quality management system
- B.
To improve operations
- C.
To conform to the requirements of customers
- D.
All of the above
- 18.Which of the following documentation are included in the quality system?
- A.
A quality policy
- B.
Customer focus
- C.
Commitment
- D.
Teamwork
- 19.Which of the following statements outline the relationship factor?
- A.
ISO 9000 and total quality are not in competition
- B.
ISO 9000 and total quality are not interchangeable
- C.
ISO 9000 is compatible with total quality
- D.
All of the above
- 20.The characteristics of total quality are:
- A.
Scientific approach to problem solving and decision making
- B.
Concerned only with quality management procedures
- C.
Unity of purpose—all employees, all levels
- D.
Both A & C
- 21.Which of the following statements are true concerning ISO 9000?
- A.
The aim of ISO 9000 is to transform organizations into competitive players in the global marketplace
- B.
The aim of ISO 9000 was to create a universally recognized family of standards
- 22.An organization must address certain key practices to achieve a strategic focus on performance excellence. Which of the following is not one of them?
- A.
Gather and analyze relevant data and information pertaining to such factors as the organizations strengths, weaknesses, opportunities, and threats.
- B.
Develop and refine a systematic approach for conducting strategic planning and setting strategic objectives
- C.
Understand the competitive environment, the principal factors that determine success, the organization’s core competencies, and strategic challenges.
- D.
Execute mergers and acquisitions, with an aim to expand business globally and to form coalitions and cartels to achieve the same.
- 23.The Top key competencies critical for leadership effectiveness are all of the following EXCEPT:
- A.
“articulate a tangible vision, values, and strategy.”
- B.
“be people-friendly—approachable but assertive.”
- C.
“be a catalyst/manager of strategic change.”
- D.
“get results— manage strategy to action.”
- 24.“A person’s ability to anticipate, envision, maintain flexibility, think strategically, and work with others to initiate changes that will create a viable future for the organization, and its competitive advantage to the organization in this way.” This definition applies to:
- A.
Organizational leadership
- B.
Strategic planning
- C.
Strategic leadership
- D.
Long-term planning
- 25.Effective strategic leaders also have the capability to create and maintain the ability for an organization to learn, which is termed:
- A.
Absorptive capacity
- B.
Daptive capacity.
- C.
Proactive capacity
- D.
Strategic learning capacity.
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