Time Quality Management Quiz Question & Answers

190 Questions | Total Attempts: 3643

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Time Quality Management Quiz Question & Answers - Quiz

Time quality management is a continuous process that detects errors. Our time quality management quiz questions and answers will test your knowledge of this process. Can you answer all the questions correctly without any issues? Let's find out! You are expected to answer all the questions, and the results will be given only after you've attempted the quiz We challenge you to get all the questions right! All the very best!


Questions and Answers
  • 1. 
    ISO 9000 and total quality are interchangeable.
    • A. 

      True

    • B. 

      False

  • 2. 
    ISO 9000 is compatible with, and can be a subset of total quality.
    • A. 

      True

    • B. 

      False

  • 3. 
    ISO 9000 is never implemented in a non-total quality environment.
    • A. 

      True

    • B. 

      False

  • 4. 
    ISO 9000 can improve operations in a traditional environment.
    • A. 

      True

    • B. 

      False

  • 5. 
    ISO 9000 may be redundant in a mature total quality environment.
    • A. 

      True

    • B. 

      False

  • 6. 
    All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
    • A. 

      Customer focus

    • B. 

      Process approach

    • C. 

      Quality system

    • D. 

      Continual improvement

  • 7. 
    All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
    • A. 

      Customer focus

    • B. 

      Process approach

    • C. 

      Quality system

    • D. 

      Continual improvement

  • 8. 
    The largest adopter of ISO 9000:2000 is
    • A. 

      Government

    • B. 

      Manufacturing

    • C. 

      Retail.

    • D. 

      Service

  • 9. 
    ISO 9000:2000 recertification is required every:
    • A. 

      3 years.

    • B. 

      5 years.

    • C. 

      7 years.

    • D. 

      8 years.

  • 10. 
    The following statements reflect features of ISO 9000:2000 except one. Identify the exception.
    • A. 

      It requires organizations to have a planned process for improvement.

    • B. 

      Its focus is on “document what you do” requirements.

    • C. 

      It stresses evaluation of training effectiveness

    • D. 

      It is based on the premise that certain generic characteristics of management practices can be standardized

  • 11. 
    Appropriate motives for adopting ISO 9000 include which of the following?
    • A. 

      To create a quality management system

    • B. 

      To improve operations

    • C. 

      To conform to the requirements of customers

    • D. 

      All of the above

  • 12. 
    Which of the following documentation are included in the quality system?
    • A. 

      A quality policy

    • B. 

      Customer focus

    • C. 

      Commitment

    • D. 

      Teamwork

  • 13. 
    Which of the following statements outline the relationship factor?
    • A. 

      ISO 9000 and total quality are not in competition

    • B. 

      ISO 9000 and total quality are not interchangeable

    • C. 

      ISO 9000 is compatible with total quality

    • D. 

      All of the above

  • 14. 
    The characteristics of total quality are:
    • A. 

      Scientific approach to problem solving and decision making

    • B. 

      Concerned only with quality management procedures

    • C. 

      Unity of purpose—all employees, all levels

    • D. 

      Both A & C

  • 15. 
    Which of the following statements are true concerning ISO 9000?
    • A. 

      The aim of ISO 9000 is to transform organizations into competitive players in the global marketplace

    • B. 

      The aim of ISO 9000 was to create a universally recognized family of standards

  • 16. 
    List six statements that summarize the competitive scope of ISO 9000 and total quality.
  • 17. 
    Explain the origins of ISO 9000 and total quality.  How are they different?
  • 18. 
    Contrast the aims of ISO 9000 and total quality.
  • 19. 
    List three appropriate reasons for implementing ISO 9000.
  • 20. 
    What is the most appropriate rationale for implementing total quality?
  • 21. 
    Describe how you would use ISO 9000 as an entry into total quality?
  • 22. 
    An organization must address certain key practices to achieve a strategic focus on performance excellence. Which of the following is not one of them?
    • A. 

      Gather and analyze relevant data and information pertaining to such factors as the organizations strengths, weaknesses, opportunities, and threats.

    • B. 

      Develop and refine a systematic approach for conducting strategic planning and setting strategic objectives

    • C. 

      Understand the competitive environment, the principal factors that determine success, the organization’s core competencies, and strategic challenges.

    • D. 

      Execute mergers and acquisitions, with an aim to expand business globally and to form coalitions and cartels to achieve the same.

  • 23. 
    The Top key competencies critical for leadership effectiveness are all of the following EXCEPT:
    • A. 

      “articulate a tangible vision, values, and strategy.”

    • B. 

      “be people-friendly—approachable but assertive.”

    • C. 

      “be a catalyst/manager of strategic change.”

    • D. 

      “get results— manage strategy to action.”

  • 24. 
    “A person’s ability to anticipate, envision, maintain flexibility, think strategically, and work with others to initiate changes that will create a viable future for the organization, and its competitive advantage to the organization in this way.” This definition applies to:
    • A. 

      Organizational leadership

    • B. 

      Strategic planning

    • C. 

      Strategic leadership

    • D. 

      Long-term planning

  • 25. 
    Effective strategic leaders also have the capability to create and maintain the ability for an organization to learn, which is termed:
    • A. 

      Absorptive capacity

    • B. 

      Daptive capacity.

    • C. 

      Proactive capacity

    • D. 

      Strategic learning capacity.

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