Tqm Test 2

40 Questions | Total Attempts: 2066

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Organization Quizzes & Trivia

TQM Test 2


Questions and Answers
  • 1. 
  • 2. 
    Explain the origins of ISO 9000 and total quality.  How are they different?
  • 3. 
    Contrast the aims of ISO 9000 and total quality.
  • 4. 
    List three appropriate reasons for implementing ISO 9000.
  • 5. 
    What is the most appropriate rationale for implementing total quality?
  • 6. 
    Describe how you would use ISO 9000 as an entry into total quality?
  • 7. 
    ISO 9000 and total quality are interchangeable.
    • A. 

      True

    • B. 

      False

  • 8. 
    ISO 9000 is compatible with, and can be a subset of total quality.
    • A. 

      True

    • B. 

      False

  • 9. 
    ISO 9000 is never implemented in a non-total quality environment.
    • A. 

      True

    • B. 

      False

  • 10. 
    ISO 9000 can improve operations in a traditional environment.
    • A. 

      True

    • B. 

      False

  • 11. 
    ISO 9000 may be redundant in a mature total quality environment.
    • A. 

      True

    • B. 

      False

  • 12. 
    All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
    • A. 

      Customer focus

    • B. 

      Process approach

    • C. 

      Quality system

    • D. 

      Continual improvement

  • 13. 
    All of the following are Quality Management Principles of ISO 9000:2000 EXCEPT:
    • A. 

      Customer focus

    • B. 

      Process approach

    • C. 

      Quality system

    • D. 

      Continual improvement

  • 14. 
    The largest adopter of ISO 9000:2000 is
    • A. 

      Government

    • B. 

      Manufacturing

    • C. 

      Retail.

    • D. 

      Service

  • 15. 
    ISO 9000:2000 recertification is required every:
    • A. 

      3 years.

    • B. 

      5 years.

    • C. 

      7 years.

    • D. 

      8 years.

  • 16. 
    The following statements reflect features of ISO 9000:2000 except one. Identify the exception.
    • A. 

      It requires organizations to have a planned process for improvement.

    • B. 

      Its focus is on “document what you do” requirements.

    • C. 

      It stresses evaluation of training effectiveness

    • D. 

      It is based on the premise that certain generic characteristics of management practices can be standardized

  • 17. 
    Appropriate motives for adopting ISO 9000 include which of the following?
    • A. 

      To create a quality management system

    • B. 

      To improve operations

    • C. 

      To conform to the requirements of customers

    • D. 

      All of the above

  • 18. 
    Which of the following documentation are included in the quality system?
    • A. 

      A quality policy

    • B. 

      Customer focus

    • C. 

      Commitment

    • D. 

      Teamwork

  • 19. 
    Which of the following statements outline the relationship factor?
    • A. 

      ISO 9000 and total quality are not in competition

    • B. 

      ISO 9000 and total quality are not interchangeable

    • C. 

      ISO 9000 is compatible with total quality

    • D. 

      All of the above

  • 20. 
    The characteristics of total quality are:
    • A. 

      Scientific approach to problem solving and decision making

    • B. 

      Concerned only with quality management procedures

    • C. 

      Unity of purpose—all employees, all levels

    • D. 

      Both A & C

  • 21. 
    Which of the following statements are true concerning ISO 9000?
    • A. 

      The aim of ISO 9000 is to transform organizations into competitive players in the global marketplace

    • B. 

      The aim of ISO 9000 was to create a universally recognized family of standards

  • 22. 
    An organization must address certain key practices to achieve a strategic focus on performance excellence. Which of the following is not one of them?
    • A. 

      Gather and analyze relevant data and information pertaining to such factors as the organizations strengths, weaknesses, opportunities, and threats.

    • B. 

      Develop and refine a systematic approach for conducting strategic planning and setting strategic objectives

    • C. 

      Understand the competitive environment, the principal factors that determine success, the organization’s core competencies, and strategic challenges.

    • D. 

      Execute mergers and acquisitions, with an aim to expand business globally and to form coalitions and cartels to achieve the same.

  • 23. 
    The Top key competencies critical for leadership effectiveness are all of the following EXCEPT:
    • A. 

      “articulate a tangible vision, values, and strategy.”

    • B. 

      “be people-friendly—approachable but assertive.”

    • C. 

      “be a catalyst/manager of strategic change.”

    • D. 

      “get results— manage strategy to action.”

  • 24. 
    “A person’s ability to anticipate, envision, maintain flexibility, think strategically, and work with others to initiate changes that will create a viable future for the organization, and its competitive advantage to the organization in this way.” This definition applies to:
    • A. 

      Organizational leadership

    • B. 

      Strategic planning

    • C. 

      Strategic leadership

    • D. 

      Long-term planning

  • 25. 
    Effective strategic leaders also have the capability to create and maintain the ability for an organization to learn, which is termed:
    • A. 

      Absorptive capacity

    • B. 

      Daptive capacity.

    • C. 

      Proactive capacity

    • D. 

      Strategic learning capacity.