ISO 9001:2008 Overview Test Quiz

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ISO 9001:2008 Overview Test Quiz - Quiz

Are you ready to take this "ISO 9001:2008 Overview Quiz?" Test yourself then. Many people have found it hard to pass the ISO 9001:2008 exams, and this can be due to not having enough practice on what they have studied so far. Are you sitting for these exams in a few weeks and need some revision material? This quiz will give you an idea of how much you know about the ISO 9001:2008 Standard. Give it a shot!


Questions and Answers
  • 1. 

    What does ISO mean?

    • A.

      International Standards Organization

    • B.

      International Organization of Standards

    • C.

      International Organization for Standardization

    • D.

      Internal Organization for Standardization

    Correct Answer
    C. International Organization for Standardization
    Explanation
    ISO stands for International Organization for Standardization. This organization is responsible for developing and publishing international standards that ensure products, services, and systems are safe, reliable, and of good quality. It promotes global cooperation in the development and implementation of standards across various industries, aiming to facilitate international trade and improve efficiency. The correct answer is International Organization for Standardization.

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  • 2. 

    What does ISO do?

    • A.

      Provides organizations with information about quality management systems

    • B.

      Helps organizations become certified under the international standard

    • C.

      Government responsibilities and tasks in various countries

    • D.

      A and B

    Correct Answer
    D. A and B
    Explanation
    ISO, or the International Organization for Standardization, is responsible for providing organizations with information about quality management systems. This includes guidelines, best practices, and standards that organizations can adopt to improve their quality management processes. Additionally, ISO also helps organizations become certified under the international standard, ensuring that they meet the required criteria for quality management. Therefore, both options A and B are correct as they accurately describe the functions and roles of ISO.

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  • 3. 

    Which of these is not related to ISO?

    • A.

      To meet customer's expectation.

    • B.

      A better customer experience

    • C.

      Both are related.

    • D.

      Both are not related.

    Correct Answer
    C. Both are related.
    Explanation
    The question asks which option is not related to ISO. ISO is a set of international standards that focus on various aspects of quality management and customer satisfaction. Both meeting customer expectations and providing a better customer experience are directly related to ISO, as it aims to ensure that products and services meet customer requirements and enhance customer satisfaction. Therefore, the correct answer is that both options are related to ISO.

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  • 4. 

    Some benefits of the quality management system include

    • A.

      A greater understanding of customer's needs

    • B.

      Clear responsibilities

    • C.

      Better confidence in management

    • D.

      All of these

    Correct Answer
    D. All of these
    Explanation
    The correct answer is "All of these" because each of the mentioned benefits is true. Implementing a quality management system helps in gaining a greater understanding of customer needs by focusing on their requirements and expectations. It also provides clear responsibilities to employees, ensuring that everyone knows their roles and tasks. Additionally, a quality management system instills better confidence in management as it demonstrates a commitment to delivering high-quality products or services. Therefore, all of these benefits are associated with a quality management system.

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  • 5. 

    What are some of the goals of quality management?

    • A.

      Productivity and efficiency

    • B.

      Providing easily accessible documentation for procedures and work instructions

    • C.

      Improving the quality of the end product or service

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The goals of quality management include improving productivity and efficiency, providing easily accessible documentation for procedures and work instructions, and improving the quality of the end product or service. These goals aim to enhance overall performance, ensure consistency, and meet customer expectations. By focusing on these objectives, organizations can achieve higher levels of customer satisfaction, reduce waste, and optimize their operations.

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  • 6. 

    Who is affected by the ISO 9001:2008 certification at DELT?

    • A.

      Management

    • B.

      Students, faculty, DELT consultants, and the general public

    • C.

      Non-management staff

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    All of the above are affected by the ISO 9001:2008 certification at DELT. The certification ensures that the management, students, faculty, DELT consultants, and the general public are all impacted by the quality management system implemented at DELT. This certification affects all stakeholders involved with DELT, ensuring that quality standards are met and maintained for the benefit of everyone involved.

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  • 7. 

    Which groups of people play a role in maintaining the ISO certification at DELT?

    • A.

      Management

    • B.

      Non-management staff

    • C.

      All staff

    • D.

      Auditors

    Correct Answer
    C. All staff
    Explanation
    All staff play a role in maintaining the ISO certification at DELT because ISO certification requires the involvement and commitment of every individual within the organization. Each staff member is responsible for following the ISO standards and procedures in their respective roles and ensuring that their work aligns with the requirements of the certification. This collective effort ensures that the ISO certification is upheld and maintained throughout the organization.

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  • 8. 

    What does an audit do?

    • A.

      Provides data for management to use in evaluating quality management policies and procedures

    • B.

      Provides an accurate picture of conformance to the ISO standard

    • C.

      Gives management personal information about staff members

    • D.

      Attempts to track exactly what the staff do all day at their jobs

    Correct Answer(s)
    A. Provides data for management to use in evaluating quality management policies and procedures
    B. Provides an accurate picture of conformance to the ISO standard
    Explanation
    An audit provides data for management to use in evaluating quality management policies and procedures. It helps management assess the effectiveness of their policies and procedures and identify areas for improvement. Additionally, an audit provides an accurate picture of conformance to the ISO standard, ensuring that the organization is meeting the required standards and guidelines.

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  • 9. 

    Why is an audit beneficial?

    • A.

      It keeps the quality management system functioning and accurate.

    • B.

      It ensures that staff continue to use the processes developed for ISO certification.

    • C.

      It gives the organization a picture of how well the quality management system is currently working.

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    An audit is beneficial because it keeps the quality management system functioning and accurate by identifying any areas that need improvement or correction. It also ensures that staff continue to use the processes developed for ISO certification, maintaining consistency and adherence to standards. Additionally, an audit provides the organization with a comprehensive picture of how well the quality management system is currently working, allowing for informed decision-making and continuous improvement.

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  • 10. 

    How can you prepare for an audit?

    • A.

      Look at every document and procedure available to you in case you are asked about any of them.

    • B.

      Make yourself familiar with the tasks and processes applicable to your position and practice using them.

    • C.

      Print copies of all the documents you use regularly and keep them close by on your desk.

    • D.

      Do thorough research into what everyone's roles are at DELT so you will be able to give information about any department.

    Correct Answer
    B. Make yourself familiar with the tasks and processes applicable to your position and practice using them.
    Explanation
    To prepare for an audit, it is important to become familiar with the tasks and processes that are relevant to your position. This includes understanding the procedures and documents that are applicable to your role and practicing using them. By doing so, you will be well-prepared to provide accurate information and demonstrate your knowledge during the audit.

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