ISO 9001:2008 Overview Test Quiz

International Standards Organization

International Organization of Standards

International Organization for Standardization

Internal Organization for Standardization

Provides organizations with information about quality management systems

Helps organizations become certified under the international standard

Government responsibilities and tasks in various countries

A and B

To meet customer's expectation.

A better customer experience

Both are related.

Both are not related.

A greater understanding of customer's needs

Clear responsibilities

Better confidence in management

All of these

Productivity and efficiency

Providing easily accessible documentation for procedures and work instructions

Improving the quality of the end product or service

All of the above

Management

Students, faculty, DELT consultants, and the general public

Non-management staff

All of the above

Management

Non-management staff

All staff

Auditors

Provides data for management to use in evaluating quality management policies and procedures

Provides an accurate picture of conformance to the ISO standard

Gives management personal information about staff members

Attempts to track exactly what the staff do all day at their jobs

It keeps the quality management system functioning and accurate.

It ensures that staff continue to use the processes developed for ISO certification.

It gives the organization a picture of how well the quality management system is currently working.

All of the above

Look at every document and procedure available to you in case you are asked about any of them.

Make yourself familiar with the tasks and processes applicable to your position and practice using them.

Print copies of all the documents you use regularly and keep them close by on your desk.

Do thorough research into what everyone's roles are at DELT so you will be able to give information about any department.