1.
Without ___________ there is there is no logical basis for making a decision or taking action.
Correct Answer
C. Standard
Explanation
Without a standard, there is no logical basis for making a decision or taking action. A standard provides a set of criteria or guidelines that help us determine what is acceptable or desirable in a particular situation. It serves as a reference point against which we can evaluate and compare different options or courses of action. Without a standard to guide us, decision-making becomes arbitrary and subjective, leading to inconsistency and uncertainty. A standard ensures that decisions and actions are based on a consistent and objective framework, promoting fairness, reliability, and effectiveness.
2.
What is ORS?
Correct Answer
B. Online Reservation System
Explanation
The correct answer is Online Reservation System. ORS stands for Online Reservation System, which is a software application that allows users to book and manage reservations or appointments online. It is commonly used in various industries such as hospitality, travel, and healthcare to streamline the reservation process and provide convenience to both businesses and customers.
3.
Who is the Chairman of Quality Council of India?
Correct Answer
C. Mr Adil Zainulbhai
Explanation
Adil Zainulbhai is the Chairman of Quality Council of India.
4.
What is this year QCI - Quality Month theme for Professionals?
Correct Answer
B. Delivering Customer Driven Quality
Explanation
The correct answer is "Delivering Customer Driven Quality." This theme emphasizes the importance of focusing on the needs and expectations of customers in order to deliver high-quality products or services. By prioritizing customer satisfaction and aligning business processes with their requirements, professionals can ensure that the quality of their work meets or exceeds customer expectations. This approach ultimately leads to improved customer loyalty, increased market share, and overall business success.
5.
What is lSQua?
Correct Answer
C. International Society for Quality in Health Care
Explanation
The correct answer is International Society for Quality in Health Care. This organization is dedicated to promoting and improving the quality of healthcare worldwide. They provide accreditation and certification programs, as well as education and research opportunities, to healthcare professionals and organizations. Their mission is to ensure that patients receive safe, effective, and high-quality care.
6.
Kaizen is a ____________ business philosophy of continuous improvement of working practices, personal efficiency.
Correct Answer
C. Japanese
Explanation
Kaizen is a business philosophy that originated in Japan and is focused on continuous improvement. It emphasizes the constant evaluation and enhancement of working practices and personal efficiency. Japanese companies have been known for their commitment to Kaizen, which has contributed to their success in various industries.
7.
Quality in healthcare enables
Correct Answer
A. Faster recovery of patient
Explanation
Quality in healthcare enables faster recovery of patients because when healthcare providers deliver high-quality care, it means they are providing the most effective and appropriate treatments and interventions. This leads to better outcomes and faster healing for patients. Quality care involves evidence-based practices, skilled healthcare professionals, efficient processes, and a focus on patient safety. By ensuring that patients receive the best possible care, their recovery time can be shortened, allowing them to return to their normal lives more quickly.
8.
What is AMRIT programme?
Correct Answer
D. Affordable Medicines and Reliable Implants for Treatment
Explanation
The AMRIT program stands for Affordable Medicines and Reliable Implants for Treatment. This program aims to provide affordable and reliable medicines and implants for treatment to the general public. It focuses on making essential and life-saving drugs available at affordable prices, especially for those who cannot afford expensive treatments. The program also ensures the quality and reliability of these medicines and implants, ensuring that patients receive safe and effective treatments.
9.
Informed consent has been called the most important legal doctrine in patients' rights.
Correct Answer
A. True
Explanation
Informed consent is considered the most important legal doctrine in patients' rights because it ensures that patients have the right to make informed decisions about their medical treatment. It requires healthcare providers to provide patients with all relevant information about their condition, treatment options, potential risks and benefits, and any alternatives, allowing patients to make decisions based on their own values and preferences. Informed consent protects patients' autonomy, promotes transparency in healthcare, and fosters a trusting relationship between patients and healthcare providers.
10.
Both public and private hospitals have a duty to administer _____________ care to a person experiencing an emergency.
Correct Answer
B. Primary care
Explanation
Both public and private hospitals have a duty to administer primary care to a person experiencing an emergency. Primary care refers to the initial level of healthcare that is provided to individuals for the prevention, diagnosis, and treatment of common illnesses and injuries. In the context of an emergency, primary care would involve immediate medical attention, stabilization, and assessment of the patient's condition. This level of care is essential in ensuring that the person receives prompt and appropriate medical intervention to address their urgent healthcare needs.
11.
Who is the Boss in healthcare industry?
Correct Answer
B. Patient
Explanation
The patient is considered the boss in the healthcare industry because they are the ones receiving the medical treatment and making decisions about their own health. Doctors, administrators, and managing directors may play important roles in the industry, but ultimately it is the patient who has the final say in their own care and treatment.
12.
Service ___________ expectations of the patient is a landmark to Quality policies.
Correct Answer
C. Beyond
Explanation
The correct answer is "beyond". This is because when a service goes "beyond" the expectations of the patient, it means that it surpasses or exceeds what the patient expected. This is seen as a landmark to quality policies because it demonstrates a commitment to providing exceptional service and meeting or exceeding customer expectations.
13.
Quality is _____________________ responsibility
Correct Answer
C. Everybody's
Explanation
Quality is everybody's responsibility means that each and every individual in an organization or team is accountable for ensuring and maintaining the quality of their work. It emphasizes that quality should not be limited to specific roles or positions, but should be a collective effort from everyone involved. This mindset promotes a culture of continuous improvement and encourages individuals to take ownership of their work, leading to better overall quality outcomes.
14.
______ number of objective elements are high in AAC chapter of NABH 4th Edition when compared with 3rd edition.
Correct Answer
B. 10
Explanation
The correct answer is 10. This means that there are 10 more objective elements in the AAC chapter of the NABH 4th Edition compared to the 3rd Edition. The objective elements refer to specific measurable criteria or standards that need to be met in order to achieve accreditation. Therefore, the 4th Edition has added 10 new objective elements to further enhance the quality and standards of healthcare facilities.
15.
______ no of difference in HIC standards of NABH 4th edition when compared with 3rd edition
Correct Answer
D. 0
Explanation
There are no differences in the HIC standards between the NABH 4th edition and the 3rd edition.
16.
Continuous Quality Improvement is possible when you ___________ the staff
Correct Answer
C. Engage
Explanation
Continuous Quality Improvement is possible when you engage the staff. Engaging the staff involves actively involving them in the improvement process, seeking their input and feedback, and encouraging their participation and ownership in implementing quality improvement initiatives. By engaging the staff, organizations can tap into their knowledge, skills, and expertise, fostering a culture of continuous learning and improvement. This approach ensures that everyone is committed to making positive changes and working together towards achieving higher levels of quality and performance.
17.
Which works as a magic wand when dealing with litigant patients?
Correct Answer
C. Counselling
Explanation
Counselling works as a magic wand when dealing with litigant patients because it provides them with a platform to express their concerns, fears, and emotions. It helps them understand their situation better, cope with stress, and find effective solutions to their problems. Through counselling, patients can gain clarity, develop coping mechanisms, and improve their overall mental well-being, which in turn can positively impact their behavior and attitude towards litigation. It allows them to feel heard, understood, and supported, ultimately leading to a more amicable resolution of their legal disputes.
18.
Healthcare quality defines with an attribute of _____________ care should be based on individual needs
Correct Answer
C. Patient-centered care
Explanation
Healthcare quality should be based on individual needs, which means that it should be centered around the patient. This means that the care provided should prioritize the patient's preferences, values, and goals, and should involve them in the decision-making process. Patient-centered care recognizes that each individual is unique and requires personalized care that takes into account their specific circumstances, beliefs, and values. This approach promotes better patient outcomes, increased patient satisfaction, and improved healthcare experiences.
19.
Quality care often means ____________________ care for patients
Correct Answer
C. Safer care
Explanation
Quality care often means safer care for patients. Providing safe care is a crucial aspect of delivering high-quality healthcare. It involves minimizing the risk of harm to patients, preventing medical errors, and ensuring the overall safety and well-being of patients during their treatment. Safer care includes measures such as accurate diagnosis, appropriate medication administration, infection control, and effective communication among healthcare providers. By prioritizing safety, healthcare organizations can enhance the overall quality of care provided to patients.
20.
NABH Accreditation will be given when healthcare organization ____________________ standards
Correct Answer
B. Meet
Explanation
NABH Accreditation is given to a healthcare organization when it meets the required standards set by the National Accreditation Board for Hospitals and Healthcare Providers (NABH). The organization must demonstrate its compliance with these standards in order to receive the accreditation. "Meet" is the correct answer as it accurately describes the action of the healthcare organization fulfilling the standards to be eligible for NABH Accreditation.
21.
Health indicators of India can be obtained from __________
Correct Answer
C. Health Management Information System (HMIS)
Explanation
Health indicators of India can be obtained from the Health Management Information System (HMIS). HMIS is a comprehensive data management system that collects, analyzes, and disseminates health-related information. It provides data on various health indicators such as disease prevalence, mortality rates, immunization coverage, and healthcare utilization. HMIS plays a crucial role in monitoring and evaluating the health status of the population, identifying health trends, and guiding policy and decision-making processes. It is a valuable tool for healthcare planning, resource allocation, and implementation of effective health interventions.
22.
NABH was established in the year _________
Correct Answer
B. 2006
Explanation
NABH (National Accreditation Board for Hospitals & Healthcare Providers) was established in the year 2006. This accreditation board was set up to establish and operate accreditation programs for healthcare organizations in India. It aims to promote quality and patient safety in the healthcare sector. By providing accreditation to hospitals and healthcare providers, NABH ensures that they meet certain standards and guidelines, thus enhancing the overall quality of healthcare services in the country.
23.
Increase in Average Length Of Stay (ALOS) needs to review ____________________ protocol
Correct Answer
C. ADT
Explanation
An increase in Average Length of Stay (ALOS) indicates that patients are staying in the hospital for a longer duration. In order to address this issue, it is necessary to review the Admission, Discharge, and Transfer (ADT) protocol. This protocol governs the process of admitting, discharging, and transferring patients within the hospital. By reviewing the ADT protocol, healthcare professionals can identify any inefficiencies or delays in the admission process that may be contributing to the longer ALOS. This review will help to streamline the admission process and ultimately reduce the ALOS.
24.
What is missed attribute of Quality in the image shown?
Correct Answer
B. Safe
Explanation
The missed attribute of Quality in the image shown is "Safe". This means that the image does not convey the concept of safety in relation to quality. The other attributes listed (Service, Secure, Superior) may be relevant to quality, but "Safe" is the missing attribute.
25.
Quality team goal is to ______________ reputation by ensuring our services are capable to drive sustainable growth of the organization.
Correct Answer
B. Preserve
Explanation
The quality team's goal is to maintain or protect the reputation of the organization by ensuring that their services are capable of driving sustainable growth. This implies that the team aims to preserve the current reputation and prevent any negative impacts that could potentially harm the organization's image.
26.
What is missed in the CQI circle image?
Correct Answer
D. Personnel, policies and procedures
Explanation
The CQI circle image is missing the elements of personnel, policies, and procedures. These are crucial components for effective quality improvement. Personnel refers to the people involved in the process, policies are the guidelines and rules that need to be followed, and procedures are the step-by-step instructions to achieve the desired outcome. Without these elements, the CQI process may lack structure and accountability, making it difficult to achieve quality improvement goals.
27.
__________________ to the staff will enhance bonding with the organization
Correct Answer
C. Induction
Explanation
Induction refers to the process of introducing new employees to the organization, its policies, procedures, and culture. It helps new employees feel welcomed and integrated into the company, which in turn enhances their bond with the organization. Through induction, employees gain a better understanding of their roles and responsibilities, as well as the expectations of the organization. This process sets the foundation for a positive and productive relationship between the employee and the organization.
28.
Measures used to assess and compare the quality of health care organizations are classified as either a structure, _______________ or outcome measure.
Correct Answer
A. Process
Explanation
Donabedian model, this classification system was named after the physician and researcher who formulated it.
29.
How many allopathic hospitals in India got NABH accreditation till date?
Correct Answer
B. 426
Explanation
The correct answer is 426. This means that there are 426 allopathic hospitals in India that have received NABH accreditation up until now.
30.
Quality means doing it ____________, when no one is looking -- Henry Ford
Correct Answer
B. Right
Explanation
The quote by Henry Ford suggests that quality is about doing something correctly or accurately, even when there is no one around to witness it. This implies that true quality is not about impressing others or seeking recognition, but rather about maintaining high standards and integrity in one's work.