CSQA Prep - Chapter 6 - Define, Build, Implement & Improve Work Processes

22 Questions | Total Attempts: 347

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Sample questions to prepare for CSQA eam. Skill Category 6


Questions and Answers
  • 1. 
    What represents the totality of activities used to achieve the IT Mission?    (6-1)Choose 2.
    • A. 

      Process Management

    • B. 

      PDCA cycle

    • C. 

      Workbench

    • D. 

      Quality Continuum

    • E. 

      Process Engineering

  • 2. 
    From a management perspective, processes are needed to :   (6-2)choose all that apply
    • A. 

      Assure predictability of work activities

    • B. 

      Establish a basic set of tasks

    • C. 

      Enable workers to better plan their workday

    • D. 

      Put workers in charge of their own destiny

    • E. 

      Transfer knowledge from more experienced to less experienced workers

  • 3. 
    What is a process workbench?   (6-3)
  • 4. 
    The process workbench follows the PDCA cycle.   In what phase would the workbench be improved? (6-3)
    • A. 

      Act

    • B. 

      Plan

    • C. 

      Check

    • D. 

      Do

  • 5. 
    A process is defined by workbench and deliverable definitions.   A workbench definition includes:  (6-4)choose only one
    • A. 

      Policy statement, document template, standards

    • B. 

      Procedures, policy statement, standards

    • C. 

      Procedures, standards, document templates

    • D. 

      Standards, procedures

    • E. 

      None of the above

  • 6. 
    Which of the following does not apply to Procedures?  (6-5)
    • A. 

      Procedures are used in the Do and Check phases.

    • B. 

      Procedures describe how work must be done.

    • C. 

      Procedures indicate the best way to meet standards.

    • D. 

      Procedures explain why something must be done.

    • E. 

      None of the above

  • 7. 
    The Business Control Model consists of which  processes?  (6-5)
    • A. 

      Management, Work, Actions

    • B. 

      Check, Management, Work

    • C. 

      Actions, Management, Check

    • D. 

      Work, Check, Actions

    • E. 

      Noe of the above combinations

  • 8. 
    Management processes are part of the Plan and Act phases.  This means that management must resolve any non-compliance to work or check processes.   How is this done?  (6-6)
    • A. 

      Use clearly defined controls to be able to define non-compliance before trying to resolve anything

    • B. 

      Modify any process that seems to slow things down.

    • C. 

      Punish the people who struggle to follow the process.

    • D. 

      Reward people whose work is done on time or early.

    • E. 

      None of the above

  • 9. 
    The need for Status Reports and Status Meetings decreases when what happens?   (6-6)Choose 2
    • A. 

      Management begins to rely on facts gleaned from controls

    • B. 

      The process has been reworked at least twice

    • C. 

      Processes mature allowing for more predictability and consistency

    • D. 

      Trending over budget and since these take time, they are decreased

    • E. 

      Too many people on PTO

  • 10. 
    EasAccording to the Software Engineering Institute (SEI) Capability Model, management processes at an SEI Level 1 are have great variability while processes at SEI Level 5 are very predictable.    Given this, do politics have more of an impact on management style on the lower (SEI level 1) or higher (SEI level 5) end of the continuum?  (6-6)
  • 11. 
    Which category of processes provides quantitative data for the tactical dashboards used by management.  (6-6)
  • 12. 
    Describe a Product Continuum that the IT industry deals with (6-7)
  • 13. 
    What may cause layers of management to flatten in an organization?  (6-6)
    • A. 

      Management and work processes mature

    • B. 

      The need for frequent status reports & status meetings decreases

    • C. 

      Management costs exceed an acceptable level in the organization.

    • D. 

      Quality becomes the responsibility of the workers, not management.

    • E. 

      Results become very unpredictable and inconsistent.

  • 14. 
    Continuous Work Processes are process-dependent.  Please select all statements that describe a Continuous Work Process.   (6-8)
    • A. 

      The worker has a clear understanding of the standards that must be met.

    • B. 

      The worker can enhance the process as needed.

    • C. 

      The worker is given the tools to complete the project on time and on budget.

    • D. 

      The worker follows the process precisely.

    • E. 

      As more products are produced, the quality improves.

  • 15. 
    Process Management is a PDCA cycle that includes 7 processes that are continuously performed.   Which 3 processes are part of the PLAN phase?  (6-11) Choose 3
    • A. 

      Process Definition

    • B. 

      Process Inventory

    • C. 

      Process Controls

    • D. 

      Process Mapping

    • E. 

      Process Planning

  • 16. 
    For Process Mapping, processes should be mapped to mission and goals, funtional units (people), and deliverables.   This is best done in separate matrices.   What types of gaps will this expose?  (6-14)
    • A. 

      Goals that are not supported by processes

    • B. 

      Functional units that do not have processes

    • C. 

      Delivarables that cannot be met

    • D. 

      Scheduling and budget constraints

    • E. 

      Processes that do not support goals

  • 17. 
    Process planning looks at which 3 factors to set priorities for each process.  (6-14)choose 3
    • A. 

      Operational readiness of constraints

    • B. 

      Elapsed time needed to complete process

    • C. 

      Status of each process

    • D. 

      Alignment to organizational mission

    • E. 

      Cost benefit analysis for each process

  • 18. 
    Control methods should be considered based on which of the following:  (6-20)choose all that apply
    • A. 

      Overall Impact on the culture of the organization

    • B. 

      Availability of resources, including people

    • C. 

      Cost, effort, cycle time impact

    • D. 

      Strength of the contol method

    • E. 

      Risk severity

  • 19. 
    What are the major Control Method Categories:  (6-21)choose all that apply
    • A. 

      Supervisory

    • B. 

      Self checking

    • C. 

      Third party

    • D. 

      Automatic

    • E. 

      Peer Reviews

  • 20. 
    What is the long-range objective for process improvements?  (6-24)
  • 21. 
    In which phase of the PDCA cycle do we identify root causes of problems and change processes so that results will improve, problems will be prevented, and variation will be reduced?  (6-24)
  • 22. 
    When an organization decides to follow this 8 step process, what are they attempting to do?     1.Select process and team,  2.Describe the current process, 3.Assess process for control & capability, 4.Brainstorm for improvement, 5.Plan how to test the proposed improvement, 6.Analyze results,  7.Compare results, 8.Change process or re-do steps 4 - 8.(6-26)
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