Multilple choice questions (Theorey & Practice) on CSQA Prep - Chapter 10 - Outsourcing, COTS and Contracting Quality
Assessment
Evaluation
User Acceptance Test
People Fit
Extra features
Task or items missing
Relinquishment of control / Loss of control over reallocation of resources
Does not meet business / operational / people needs
Assure Completeness of Needs Requirements
Define Critical Success Factor
Static Analysis
Determine Compatibility with Hardware, Operating System, and other COTS Software
Assure the Software can be integrated into Your Business System Work Flow
Quality factors may not be specified
Training and deployment may be difficult
Non-testable requirements and criteria
Cultural differences / Communication barriers
Correctness and reliability testing
Transactional testing
Stress testing
Integration testing
Vendor support
Governing law
Foreign attachment
Warranty
Deliverables
Acceptance Testing
Contract Negotiations
Operations and Maintenance
Selecting an Outside Organization
Selecting an Outside Organization / Feasibility study / Contract Negotiations
Selecting an Outside Organization / Contract Negotiations / Contractor inspection
Selecting an Outside Organization / Acceptance Testing / Operations and Maintenance
Selecting an Outside Organization / Contract Negotiations / Operations and Maintenance
Task or items missing / Software fail to perform
Extra features / Does not meet business needs
Does not meet operational needs / does not meet people needs
Quality factors may not be specified, Non-testable requirements and criteria
Customer’s standards may not be met, Missing requirements
Overlooked changes in standards in technology, Training and deployment may be difficult
Cultural differences, Communication barriers
Loss of employee morale and support
Root cause of the purchasing organization IT organization not addressed.
Better Control over Resource allocation
Assure Completeness of Needs Requirements / Define Critical Success Factor
Determine Compatibility with Hardware, Operating System, and other COTS Software
Assure the Software can be Integrated into Your Business System Work Flow / Demonstrate the Software in Operation
Evaluate People Fit / Acceptance Test the Software Process
Needs
Critical Success Factors
Needs and Critical Success Factors
False
True
True
False
Performance based contracting
System specification definition
Feasibility study
Implementation of requirements
Control specification / needed installation date
Value of applications / Systems specifications defined
Useful life / Confidentiality of application
Confidentiality of data / Legal implications / Contract implications
Assure That Requirements and Contract Criteria are Testable / Assure That the Contractor Has an Adequate Software Development Process
Assure That the Contractor Has an Effective Test Process / Define Acceptance Testing Criteria
Contractor’s Status Reporting / Ensure Knowledge Transfer Occurs
Ensure Protection of Intellectual Property Rights of Both Organizations
What is done / Who does it
Selection criteria
When it is done / How it is done
Where it is done / Penalties for non-performance
Warranty / Deliverables / Delivery Date / Commencement Date
Installation / Updates / Contractor Support / Costs / Foreign Attachments
Penalties / Life of Contract / Modification capability / Service Discontinuance / Acceptance test criteria / Purchase versus lease / Fairness of contract / Performance of Maintenance / Contractor training
Operations and Maintenance concerns
Meets specifications / On Time
Adequate test data / Preparation for operation
User training / When can it begin
Conversion to production
Adequacy of control / Adequacy of documentation / Speed of service / Nearness of service / Competency of service
Adequacy of hardware / Skilled personnel / Multi-contractor problem resolution
Cost of services / Cost of operations
Error diagnosis / Error documentation
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