CSQA Prep - Chapter 1 - Quality Principles

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CSQA Prep - Chapter 1 - Quality Principles - Quiz

Questions to help prep for the CSQA Certification exam.

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CSQA Prep - Chapter 1 - Quality Principles

Which of the following are characteristics of the producer's view of quality? (1-4)

Which of the following are characteristics of the customer's view of quality? (1-4)

The provider view is the perspective of the organization that _________ the products and services to the customer. (1-4)

The Supplier View is the perspective of the organization (that may be external to the prodcer's company, such as an independent vendor) that provides either the producer and/or provider with ____________________ needed to meet the requirements of the customer. (1-4)

The producer gap is: (1-5)

The customer gap is: (1-5)

Which of the following contains all valid quality attributes for an information system: (1-6)

A major premise of a quality management environment is an emphasis on continuoue improvement. The approach to continuous improvement is best illustrated using the _ cycle, which was developed in the 1930s by Dr. Shewhart of the Bell System. The cycle comprises the four steps of , , , and . (1-9)

In the PDCA cycle which process defines the objective, expressing it numerically, if possible. Clearly describes the goals and policies needed to attain the objective at this stage. Determines the procedures and conditions for the means and methods that will beused to achieve the objective. (1-10)

uIn the PDCA cycle which step checks to determine whether work is progressing according to the plan and whether the expected results are obtained. Check for performance of the procedures, changes in conditions, or abnormalities that may appear. (1-10)

The _____ is the money spent beyond what it would cost to build a product right the first time. If every worker could produce defect-free products the first time, the _ would be zero. Since this situation does not occur, there are costs associated with getting a defect-free product produced. (1-11)

There are three COQ categories: (1-11)

The Three Key Principles of Quality: (1-14) (Select 3)

A practice is a way to implement a work practice. Practices that are found to be accurate, efficient, and repeatable are considered to be __________. (1-15)

_________________ is a very high level of quality (specifically- not more than 3.4 defects out of a million items counted). Use of this technique is usually limited to projects that are clearly connected to business priorities and the payoff will ve very substantial. (1-15)

Defines the current level of performance: (1-16)

Compares one organization’s, or one part of an organization’s, process for performing a work task to another organization’s process: (1-16)

______ means meeting requirements and meeting customer needs, which means a defect-free product from both the producer’s and the customer’s viewpoint. (1-17)

Both _ and are used to make quality happen. Of the two, ___ is the more important. (1-17)

Quality means meeting __ and meetng needs, which means a defect-free product from both the producer's and customer's viewpoint. (1-17)

__________ is defined as the processes and methods used to compare product quality to requirements and applicable standards, and the action taken when a nonconformance is detected. (1-17)

________ is the set of activities (including facilitation, training, measurement and analysis) needed to provide adequate confidence that processes are established and continuously improved in order to produce products or services that conform to requirements and are fit for use. (1-18)

The ultimate goal of _______ is to supply each process with exactly the required items, in exactly the required quantity, at exactly the required time. There are two conditions necessary to reach this situation: large amounts of production flexibility, and very short lead times. (1-19)

This Quality Pioneer defined 14 principles for quality, which formed the basis for the turnaround of the Japanese manufacturing industry. He believed that all 14 principles must be used concurrently to make quality happen. Additional information can be found in his book Out of the Crisis (1-22)

Please explain the two Quality Gaps in the attached diagram:

A major premise of a quality management environment is an emphasis on continuous improvement. The approach to continuous improvement is best illustrated using the PDCA cycle, which was developed in the 1930s by Dr. Shewhart of the Bell System. Please explain the PDCA Concept:

__________ has developed 14 steps for an organization to follow in building an effective quality program. Some are: (1-24)

___ is the term used by many to indicate an organization-wide effort of continuous process improvement. (1-29)

Please explain the Infrastructure for Software Quality Products and Services:

CSQA Prep - Chapter 1 - Quality Principles

Which of the following are characteristics of the producer's view of quality? (1-4)

Which of the following are characteristics of the customer's view of quality? (1-4)

The provider view is the perspective of the organization that _________ the products and services to the customer. (1-4)

The Supplier View is the perspective of the organization (that may be external to the prodcer's company, such as an independent vendor) that provides either the producer and/or provider with ____________________ needed to meet the requirements of the customer. (1-4)

The producer gap is: (1-5)

The customer gap is: (1-5)

Which of the following contains all valid quality attributes for an information system: (1-6)

In the PDCA cycle which process defines the objective, expressing it numerically, if possible. Clearly describes the goals and policies needed to attain the objective at this stage. Determines the procedures and conditions for the means and methods that will beused to achieve the objective. (1-10)

uIn the PDCA cycle which step checks to determine whether work is progressing according to the plan and whether the expected results are obtained. Check for performance of the procedures, changes in conditions, or abnormalities that may appear. (1-10)

There are three COQ categories: (1-11)

The Three Key Principles of Quality: (1-14) (Select 3)

A practice is a way to implement a work practice. Practices that are found to be accurate, efficient, and repeatable are considered to be __________. (1-15)

_________________ is a very high level of quality (specifically- not more than 3.4 defects out of a million items counted). Use of this technique is usually limited to projects that are clearly connected to business priorities and the payoff will ve very substantial. (1-15)

Defines the current level of performance: (1-16)

Compares one organization’s, or one part of an organization’s, process for performing a work task to another organization’s process: (1-16)

______ means meeting requirements and meeting customer needs, which means a defect-free product from both the producer’s and the customer’s viewpoint. (1-17)

Both _______ and ________ are used to make quality happen. Of the two, _________ is the more important. (1-17)

Quality means meeting ________ and meetng ______ needs, which means a defect-free product from both the producer's and customer's viewpoint. (1-17)

__________ is defined as the processes and methods used to compare product quality to requirements and applicable standards, and the action taken when a nonconformance is detected. (1-17)

________ is the set of activities (including facilitation, training, measurement and analysis) needed to provide adequate confidence that processes are established and continuously improved in order to produce products or services that conform to requirements and are fit for use. (1-18)

The ultimate goal of _______ is to supply each process with exactly the required items, in exactly the required quantity, at exactly the required time. There are two conditions necessary to reach this situation: large amounts of production flexibility, and very short lead times. (1-19)

This Quality Pioneer defined 14 principles for quality, which formed the basis for the turnaround of the Japanese manufacturing industry. He believed that all 14 principles must be used concurrently to make quality happen. Additional information can be found in his book Out of the Crisis (1-22)

Please explain the two Quality Gaps in the attached diagram:

A major premise of a quality management environment is an emphasis on continuous improvement. The approach to continuous improvement is best illustrated using the PDCA cycle, which was developed in the 1930s by Dr. Shewhart of the Bell System. Please explain the PDCA Concept:

__________ has developed 14 steps for an organization to follow in building an effective quality program. Some are: (1-24)

________ __________ _________ is the term used by many to indicate an organization-wide effort of continuous process improvement. (1-29)

Please explain the Infrastructure for Software Quality Products and Services:

Both _ and are used to make quality happen. Of the two, ___ is the more important. (1-17)

Quality means meeting __ and meetng needs, which means a defect-free product from both the producer's and customer's viewpoint. (1-17)

___ is the term used by many to indicate an organization-wide effort of continuous process improvement. (1-29)