CSQA Prep - Chapter 3 - Quality Baselines

51 Questions | Total Attempts: 390

SettingsSettingsSettings
CSQA Quizzes & Trivia

Chapter 3 questions


Questions and Answers
  • 1. 
    What is a Baseline (check all that apply): 
    • A. 

      Where we are going

    • B. 

      Where we are

    • C. 

      What we are doing

    • D. 

      Current level of performance

  • 2. 
    There are two approaches to conduct baseline studies.  Choose the two approaches from the following:
    • A. 

      Sample survey

    • B. 

      Interviewing

    • C. 

      Evaluate entire population

    • D. 

      Researching

  • 3. 
    This approach to a baseline study is most effective when the information to be analyzed is automated, i.e. when looking at factors such as schedule and budget. Choose one: 
    • A. 

      Interviewing

    • B. 

      Evaluate entire population

    • C. 

      Researching

    • D. 

      Sample survey

  • 4. 
    The following are the most logical groups to conduct baseline studies (choose all that apply): 
    • A. 

      IT Management

    • B. 

      Quality task forces

    • C. 

      Business partners

    • D. 

      Quality assurance groups

    • E. 

      Operations Management

  • 5. 
    Which of the following is NOT one of the most commonly used baseline methods? 
    • A. 

      Management - established criteria

    • B. 

      Benchmarking

    • C. 

      Industry models

    • D. 

      Existing methodologies

    • E. 

      Customer surveys

  • 6. 
    Objective baseline studies are based on fact and are most commonly used within IT. 
    • A. 

      True

    • B. 

      False

  • 7. 
    A management-developed baseline for anything they feel needs to be measured and/or improved is considered what type of baseline (choose one): 
    • A. 

      IT Climate

    • B. 

      Organizational dependent

    • C. 

      Employee perception

    • D. 

      Perception of events

    • E. 

      Human behaviors

  • 8. 
    The organizational climate is the (choose one):
    • A. 

      Organizational effectiveness

    • B. 

      Opportunities for growth in the organization

    • C. 

      Temperature and humidity in the workers' building

    • D. 

      Worker's attitude toward their organization

  • 9. 
    When the individual involved in recording measurable results has the option of applying judgement, then the measure becomes subjective. 
    • A. 

      True

    • B. 

      False

  • 10. 
    What are the two types of models used in the industry today? 
    • A. 

      Continuous

    • B. 

      Organizational

    • C. 

      Staged

    • D. 

      Procedural

  • 11. 
    In a continuous model, the project planning process could be at a higher capability level than the quality assurance process.
    • A. 

      True

    • B. 

      False

  • 12. 
    Which of the following are steps which can be used by an evaluator to assess the climate of a specific organization (choose all that apply):
    • A. 

      Create a dialog with members of the group

    • B. 

      Examine the jobs

    • C. 

      Evaluate how employees feel about their manager or leader

    • D. 

      Look at the organization's mission and goals

    • E. 

      All of the above

  • 13. 
    The Software Engineering Institute's Capability Maturity Model Integration is an example of a _______ model. 
  • 14. 
    Which one of the following is NOT a criteria for selecting a model? 
    • A. 

      Need for measurable goals and objectives

    • B. 

      Applicability to the organization's goals and objectives

    • C. 

      Ease of use

    • D. 

      Management commitment

    • E. 

      Need for baseline assessments

  • 15. 
    An assessment is a process used to measure the current level of performance or service.  Therefore it is used to establish a ________.  (3-15)
  • 16. 
    A model is an idealized _______ to be accomplished. 
  • 17. 
    Which of the following are factors used to evaluate the quality award process for the Malcolm Baldridge National Quality Award? (3-22)
    • A. 

      Approach

    • B. 

      Deployment

    • C. 

      Learning

    • D. 

      Integration

    • E. 

      None of the above

  • 18. 
    Baselines can be conducted for the following purposes (choose all that apply):
    • A. 

      Benchmarking

    • B. 

      Making sure the runner stays within bounds

    • C. 

      Internal Analysis

    • D. 

      Planning

    • E. 

      None of the above

  • 19. 
    An audit is an independent appraisal activity and performed by someone independent of the activity under audit.  What are the two general categories of auditors?  (3-15)
    • A. 

      External

    • B. 

      Federal tax

    • C. 

      Bank

    • D. 

      Internal

  • 20. 
    The five maturity levels in the SEI CMMI Framework are:  (3-17):Level 1:  InitialLevel 2:  ManagedLevel 3:  DefinedLevel 4:  Quantitatively ManagedLevel 5:  Optimizing
    • A. 

      True

    • B. 

      False

  • 21. 
    Is the model described below a staged or continuous model?  (3-18) Level 1:  InitialLevel 2:  ManagedLevel 3:  DefinedLevel 4:  Quantitatively ManagedLevel 5:  Optimizing
  • 22. 
    A maturity level is a well-defined evolutionary plateau for achieving a ______ software process. (3-17)
  • 23. 
    The capability of Level 2 organizations is summarized as ___________, because the ability to successfully repeat planning and tracking of earlier projects results in stability.
  • 24. 
    To be certified at Level 2, organizations must document (define), practice, enforce, train, measure, and improve the following six key process areas.  Choose all that apply: 
    • A. 

      Requirements Management, Software Configuration Management, Software Project Planning

    • B. 

      Software Project Tracking, Software Subcontract Management, Software Quality Assurance

    • C. 

      Requirements Traceability, Software Certification, Software Interoperability

    • D. 

      Software Tracking, Requirements Validation, Software Verification

    • E. 

      None of the above

  • 25. 
    The U.S. Department of ________ is responsible for the MBNQA and Program.  (3-21)