CSQA Prep - Chapter 3 - Quality Baselines
Chapter 3 questions
- 1.What is a Baseline (check all that apply):
- A.
Where we are going
- B.
Where we are
- C.
What we are doing
- D.
Current level of performance
- 2.There are two approaches to conduct baseline studies. Choose the two approaches from the following:
- A.
Sample survey
- B.
Interviewing
- C.
Evaluate entire population
- D.
Researching
- 3.This approach to a baseline study is most effective when the information to be analyzed is automated, i.e. when looking at factors such as schedule and budget. Choose one:
- A.
Interviewing
- B.
Evaluate entire population
- C.
Researching
- D.
Sample survey
- 4.The following are the most logical groups to conduct baseline studies (choose all that apply):
- A.
IT Management
- B.
Quality task forces
- C.
Business partners
- D.
Quality assurance groups
- E.
Operations Management
- 5.Which of the following is NOT one of the most commonly used baseline methods?
- A.
Management - established criteria
- B.
Benchmarking
- C.
Industry models
- D.
Existing methodologies
- E.
Customer surveys
- 6.Objective baseline studies are based on fact and are most commonly used within IT.
- A.
True
- B.
False
- 7.A management-developed baseline for anything they feel needs to be measured and/or improved is considered what type of baseline (choose one):
- A.
IT Climate
- B.
Organizational dependent
- C.
Employee perception
- D.
Perception of events
- E.
Human behaviors
- 8.The organizational climate is the (choose one):
- A.
Organizational effectiveness
- B.
Opportunities for growth in the organization
- C.
Temperature and humidity in the workers' building
- D.
Worker's attitude toward their organization
- 9.When the individual involved in recording measurable results has the option of applying judgement, then the measure becomes subjective.
- A.
True
- B.
False
- 10.What are the two types of models used in the industry today?
- A.
Continuous
- B.
Organizational
- C.
Staged
- D.
Procedural
- 11.In a continuous model, the project planning process could be at a higher capability level than the quality assurance process.
- A.
True
- B.
False
- 12.Which of the following are steps which can be used by an evaluator to assess the climate of a specific organization (choose all that apply):
- A.
Create a dialog with members of the group
- B.
Examine the jobs
- C.
Evaluate how employees feel about their manager or leader
- D.
Look at the organization's mission and goals
- E.
All of the above
- 13.The Software Engineering Institute's Capability Maturity Model Integration is an example of a _______ model.
- 14.Which one of the following is NOT a criteria for selecting a model?
- A.
Need for measurable goals and objectives
- B.
Applicability to the organization's goals and objectives
- C.
Ease of use
- D.
Management commitment
- E.
Need for baseline assessments
- 15.An assessment is a process used to measure the current level of performance or service. Therefore it is used to establish a ________. (3-15)
- 16.A model is an idealized _______ to be accomplished.
- 17.Which of the following are factors used to evaluate the quality award process for the Malcolm Baldridge National Quality Award? (3-22)
- A.
Approach
- B.
Deployment
- C.
Learning
- D.
Integration
- E.
None of the above
- 18.Baselines can be conducted for the following purposes (choose all that apply):
- A.
Benchmarking
- B.
Making sure the runner stays within bounds
- C.
Internal Analysis
- D.
Planning
- E.
None of the above
- 19.An audit is an independent appraisal activity and performed by someone independent of the activity under audit. What are the two general categories of auditors? (3-15)
- A.
External
- B.
Federal tax
- C.
Bank
- D.
Internal
- 20.The five maturity levels in the SEI CMMI Framework are: (3-17):Level 1: InitialLevel 2: ManagedLevel 3: DefinedLevel 4: Quantitatively ManagedLevel 5: Optimizing
- A.
True
- B.
False
- 21.Is the model described below a staged or continuous model? (3-18) Level 1: InitialLevel 2: ManagedLevel 3: DefinedLevel 4: Quantitatively ManagedLevel 5: Optimizing
- 22.A maturity level is a well-defined evolutionary plateau for achieving a ______ software process. (3-17)
- 23.The capability of Level 2 organizations is summarized as ___________, because the ability to successfully repeat planning and tracking of earlier projects results in stability.
- 24.To be certified at Level 2, organizations must document (define), practice, enforce, train, measure, and improve the following six key process areas. Choose all that apply:
- A.
Requirements Management, Software Configuration Management, Software Project Planning
- B.
Software Project Tracking, Software Subcontract Management, Software Quality Assurance
- C.
Requirements Traceability, Software Certification, Software Interoperability
- D.
Software Tracking, Requirements Validation, Software Verification
- E.
None of the above
- 25.The U.S. Department of ________ is responsible for the MBNQA and Program. (3-21)
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