Strategy For Upselling Quiz Questions

8 Questions | Total Attempts: 283

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Upselling Quizzes & Trivia

In the hotel industry, there are different types of rooms for customers at different prices. As a strategy to make profits, hoteliers upsell rooms. Do you understand this business strategy? Take up the quiz below and find out!


Questions and Answers
  • 1. 
    Which of the following is a recommended strategy for upselling rooms to walk-in guests?
    • A. 

      Offer a less expensive room only if the guest rejects a more expensive room.

    • B. 

      Give the guest a range of room rates, and describe the rooms that fit the guest’s stated rate preference.

    • C. 

      State the features and benefits of each category of room, and mention the rate only if the guest asks.

    • D. 

      Describe the features and benefits of each available room category first, then mention its rate.

  • 2. 
    When it appears that the hotel might have to walk a guest who has a guaranteed reservation, all of the following are appropriate actions for a front office manager to take except:
    • A. 

      Compare the room rack, housekeeper’s report, and guest folios for any discrepancy in occupancy status.

    • B. 

      Telephone due-outs and inform them that they may be evicted if they do not depart voluntarily.

    • C. 

      Personally check the current status of rooms listed as out-of-order.

    • D. 

      Identify rooms that are pre-blocked for one or two days in the future and preregister guests arriving today who will depart in time to honor the blocks.

  • 3. 
    Which of the following is not a legal reason for refusing to receive a guest?
    • A. 

      The person arrives after midnight and before 5 A.M.

    • B. 

      The person is suffering from a contagious disease.

    • C. 

      The person is bringing explosives to a trade show.

    • D. 

      The person is drunk and being rowdy.

  • 4. 
    Gilbert is working the third shift at the hotel on a night when all of the rooms are sold out. A woman named Isis Warren arrives and says she has a reservation. Gilbert is unable to find it on the computer. Which of the following steps might he take?
    • A. 

      Tell Isis that there are no rooms available and she must have made a reservation with a different hotel.

    • B. 

      Give Isis the room of another reserved guest who hasn’t arrived yet.

    • C. 

      Check to see whether the reservation was filed under “Warren Isis” instead of “Isis Warren.”

    • D. 

      Shield the computer screen from Isis so that she can’t see that there is a problem.

  • 5. 
    Upselling is one way of pressuring the guest into renting a room with a higher rate.
    • A. 

      True

    • B. 

      False

  • 6. 
    A front desk agent can find clues about what the guest is looking for on the guest folio.
    • A. 

      True

    • B. 

      False

  • 7. 
    Establishing and maintaining eye contact is considered rude with most American guests.
    • A. 

      True

    • B. 

      False

  • 8. 
    Upselling should be done only with walk-in guests; if a guest has a reservation then he or she has already determined the type of room and rate that is desired.
    • A. 

      True

    • B. 

      False