Offer a less expensive room only if the guest rejects a more expensive room.
Give the guest a range of room rates, and describe the rooms that fit the guest’s stated rate preference.
State the features and benefits of each category of room, and mention the rate only if the guest asks.
Describe the features and benefits of each available room category first, then mention its rate.
Compare the room rack, housekeeper’s report, and guest folios for any discrepancy in occupancy status.
Telephone due-outs and inform them that they may be evicted if they do not depart voluntarily.
Personally check the current status of rooms listed as out-of-order.
Identify rooms that are pre-blocked for one or two days in the future and preregister guests arriving today who will depart in time to honor the blocks.
The person arrives after midnight and before 5 A.M.
The person is suffering from a contagious disease.
The person is bringing explosives to a trade show.
The person is drunk and being rowdy.
Tell Isis that there are no rooms available and she must have made a reservation with a different hotel.
Give Isis the room of another reserved guest who hasn’t arrived yet.
Check to see whether the reservation was filed under “Warren Isis” instead of “Isis Warren.”
Shield the computer screen from Isis so that she can’t see that there is a problem.