Hotel Reservations Sales Process! Trivia Questions Quiz

9 Questions

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Hotel Reservations Sales Process! Trivia Questions Quiz

Welcome to the trivia quiz that tests you about hotel reservations and sales process. It is perfect in testing out just how much you know about the hotel industry and dealing with prospective clients since your presentation has a big impact on whether they do take your services or not. Give it a shot and see just how much knowledge you have!


Questions and Answers
  • 1. 
    Employee knowledge and sales skills can be enhanced by all of the following except:
    • A. 

      Responding to guest requests.

    • B. 

      Attending training sessions.

    • C. 

      Taking occasional quizzes.

    • D. 

      Participating in role-playing.

  • 2. 
    A hotel’s switchboard should be answered within _________ ring(s).
    • A. 

      1

    • B. 

      3

    • C. 

      5

    • D. 

      It doesn’t matter

  • 3. 
    Which of the following statements is false?
    • A. 

      Service employees who have less guest contact “sell” the hotel by their appearance, attitude, and attention to small details.

    • B. 

      Check-in is a good time for front desk agents to mention any special coupons or discounts the hotel is offering for hotel facilities and services.

    • C. 

      Food and beverage servers are most successful when they limit the use of suggestive selling techniques to dessert items and specialty drinks.

    • D. 

      If a hotel is booked for the dates a caller requests, reservations agents should suggest that the caller change his or her arrival date.

  • 4. 
    What should reservationists do when potential guests telephone for a room after the hotel is full?
    • A. 

      Give them the phone number of a nearby hotel which is not sold out.

    • B. 

      Make a non-guaranteed reservation for the guest in case someone cancels.

    • C. 

      Offer the guest alternatives in an attempt to keep the business.

    • D. 

      None of the above.

  • 5. 
    Share their knowledge of specialties to add to guest appreciation of the property.
    • A. 

      Switchboard operators

    • B. 

      Reservationists

    • C. 

      Front desk agents

    • D. 

      Food and beverage servers

    • E. 

      Service personnel

  • 6. 
    Direct guest callers to the property’s revenue centers.
    • A. 

      Switchboard operators

    • B. 

      Reservationists

    • C. 

      Front desk agents

    • D. 

      Food and beverage servers

    • E. 

      Service personnel

  • 7. 
    Encourage departing guests to return for a special hotel package.
    • A. 

      Switchboard operators

    • B. 

      Reservationists

    • C. 

      Front desk agents

    • D. 

      Food and beverage servers

    • E. 

      Service personnel

  • 8. 
    Upgrade existing reservations.
    • A. 

      Switchboard operators

    • B. 

      Reservationists

    • C. 

      Front desk agents

    • D. 

      Food and beverage servers

    • E. 

      Service personnel

  • 9. 
    Tell guests about room types, prices, special rates, and hotel packages.
    • A. 

      Switchboard operators

    • B. 

      Reservationists

    • C. 

      Front desk agents

    • D. 

      Food and beverage servers

    • E. 

      Service personnel