Sales Roles Quiz: Trivia Questions!

1. All of the following are keys to creating effective guest-employee relationships, EXCEPT:

Rotate employees through a variety of hotel positions.

Provide a supportive and encouraging environment.

Instill pride among employees in their property and their positions.

Offer training that equips employees to become more helpful to guests.

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2. Hire sales-oriented employees. Train employees in sales techniques. Motivate employees to sell.

Three things hotel managers can do to promote effective guest-employee relationships

Definition of “hire the smile and train the skill”

Three things a general manager can do to develop sales-oriented employees

What incentive programs encourage employees to do

3. Bertrand is setting up an incentive program for the front desk agents at the hotel. They will all receive a 5 percent bonus if the expected occupancy percentage is exceeded by 10 percent. How is Bertrand helping to develop a sales-oriented staff?

Hiring sales-oriented employees.

Training employees in sales techniques.

Motivating employees to sell.

Generating more business for the hotel.

4. A property-wide sales attitude must start with ____________

Line-level employees.

Supervisors.

Top management.

Guests.

5. Managers can provide an environment that encourages good guest-employee relations, instill pride among employees, and offer training.

Three things hotel managers can do to promote effective guest-employee relationships

Definition of “hire the smile and train the skill”

Three things a general manager can do to develop sales-oriented employees

What incentive programs encourage employees to do

6. Sell the products and services of the hotel.

Three things hotel managers can do to promote effective guest-employee relationships

Definition of “hire the smile and train the skill”

Three things a general manager can do to develop sales-oriented employees

What incentive programs encourage employees to do

7. Hotel managers realize they cannot train staff to enjoy working with people. Successful hotel employees have personalities that naturally convey sincerity, warmth, enthusiasm, and concern for guests. Managers, then, focus on training such staff members to do the specific tasks necessary to put their people-oriented personalities to effective use for the hotel.

Three things hotel managers can do to promote effective guest-employee relationships

Definition of “hire the smile and train the skill”

Three things a general manager can do to develop sales-oriented employees

What incentive programs encourage employees to do