Sales Roles Quiz: Trivia Questions!
-
All of the following are keys to creating effective guest-employee relationships, EXCEPT:
-
Rotate employees through a variety of hotel positions.
-
Provide a supportive and encouraging environment.
-
Instill pride among employees in their property and their positions.
-
Offer training that equips employees to become more helpful to guests.
-
(326).jpg "Sales Roles Quiz: Trivia Questions! - Quiz")
Quiz Preview
- 2.
Hire sales-oriented employees. Train employees in sales techniques. Motivate employees to sell.
-
Three things hotel managers can do to promote effective guest-employee relationships
-
Definition of “hire the smile and train the skill”
-
Three things a general manager can do to develop sales-oriented employees
-
What incentive programs encourage employees to do
Correct Answer
A. Three things a general manager can do to develop sales-oriented employees -
- 3.
Bertrand is setting up an incentive program for the front desk agents at the hotel. They will all receive a 5 percent bonus if the expected occupancy percentage is exceeded by 10 percent. How is Bertrand helping to develop a sales-oriented staff?
-
Hiring sales-oriented employees.
-
Training employees in sales techniques.
-
Motivating employees to sell.
-
Generating more business for the hotel.
Correct Answer
A. Motivating employees to sell. -
- 4.
A property-wide sales attitude must start with ____________
-
Line-level employees.
-
Supervisors.
-
Top management.
-
Guests.
Correct Answer
A. Top management. -
- 5.
Managers can provide an environment that encourages good guest-employee relations, instill pride among employees, and offer training.
-
Three things hotel managers can do to promote effective guest-employee relationships
-
Definition of “hire the smile and train the skill”
-
Three things a general manager can do to develop sales-oriented employees
-
What incentive programs encourage employees to do
Correct Answer
A. Three things hotel managers can do to promote effective guest-employee relationships -
- 6.
Sell the products and services of the hotel.
-
Three things hotel managers can do to promote effective guest-employee relationships
-
Definition of “hire the smile and train the skill”
-
Three things a general manager can do to develop sales-oriented employees
-
What incentive programs encourage employees to do
Correct Answer
A. What incentive programs encourage employees to do -
- 7.
Hotel managers realize they cannot train staff to enjoy working with people. Successful hotel employees have personalities that naturally convey sincerity, warmth, enthusiasm, and concern for guests. Managers, then, focus on training such staff members to do the specific tasks necessary to put their people-oriented personalities to effective use for the hotel.
-
Three things hotel managers can do to promote effective guest-employee relationships
-
Definition of “hire the smile and train the skill”
-
Three things a general manager can do to develop sales-oriented employees
-
What incentive programs encourage employees to do
Correct Answer
A. Definition of “hire the smile and train the skill” -
- 8.
General managers should hire employees who view all of their guest interactions and job responsibilities in terms of their _____________.
-
Job skills
-
Position’s responsibilities
-
Impact on sales
-
None of the above
Correct Answer
A. Impact on sales -
Quiz Review Timeline (Updated): Mar 18, 2022 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 18, 2022Quiz Edited by
ProProfs Editorial Team -
Apr 25, 2008Quiz Created by
Aoht
What Type Of Salesperson Are You? Quiz
When it comes to sales, everyone expects a salesperson to be very polite and the one who attends with an excellent and courteous attitude. Once a customer finds these qualities,...
Questions:
10 |
Attempts:
7197 |
Last updated:
Mar 21, 2022
|
All The You Need To Know' Quiz About Opening Pitch
A opening sales pitch is a well-crafted, then packaged first sales presentation. Typically, a salesperson gets less than two minutes to explain how their business will...
Questions:
9 |
Attempts:
161 |
Last updated:
Mar 21, 2023
|
GJ Ford: Synchronize Sales Quiz
Synchronize Vehicle and Family Protection is a real-time GPS-based system connecting your customer with their vehicle and will provide them peace of mind for years to come.
Questions:
10 |
Attempts:
48 |
Last updated:
Jun 16, 2023
|
Market Leader Pre-intermediate Unit 3 & Unit 4
This quiz covers key concepts from Market Leader Pre-intermediate Unit 3 & Unit 4, focusing on vocabulary related to sales, offers, returns, purchases, manufacturing, and stock...
Questions:
32 |
Attempts:
2803 |
Last updated:
Jan 27, 2023
|
Target And Incentive Audit Sep'19
This quiz titled 'Target and Incentive audit Sep'19' assesses knowledge on incentive structures and sales target achievements for specific products. It evaluates understanding of...
Questions:
9 |
Attempts:
596 |
Last updated:
Mar 20, 2023
|
Outside Sales Representative Quiz: Trivia!
What is an outside sales representative and what they do? Do you know enough to pass this quiz? An outside sales representative is a sales specialist who meets or targets...
Questions:
9 |
Attempts:
158 |
Last updated:
Apr 21, 2023
|
Back to top