Quiz Over Staffing And Scheduling

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Quiz Over Staffing And Scheduling - Quiz

Human resource management is a critical management role in the hotel and room service industry. In this quiz, we look at the staffing and scheduling of activities and roles. Take up the challenge and see how it goes.


Questions and Answers
  • 1. 

    Which of the following housekeeping positions is least likely to have a work schedule that varies in relation to changes in hotel occupancy?

    • A.

      Assistant executive housekeeper

    • B.

      Room attendant

    • C.

      inspector

    • D.

      Lobby attendant

    Correct Answer
    A. Assistant executive housekeeper
    Explanation
    The assistant executive housekeeper is least likely to have a work schedule that varies in relation to changes in hotel occupancy because their role involves more managerial and administrative responsibilities rather than direct involvement in cleaning and maintaining guest rooms. Their schedule is likely to be more consistent and stable, focusing on overseeing and coordinating the housekeeping operations rather than being directly affected by fluctuations in hotel occupancy.

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  • 2. 

    Positions that are usually scheduled to work regardless of the occupancy level of the hotel are called:

    • A.

      Compressed staff positions

    • B.

      Variable staff positions

    • C.

      Shared staff positions

    • D.

      Fixed staff positions

    Correct Answer
    D. Fixed staff positions
    Explanation
    Fixed staff positions are positions that are scheduled to work regardless of the occupancy level of the hotel. These positions have a set schedule and are not affected by fluctuations in the hotel's occupancy. This means that even if the hotel is not fully occupied, these staff members will still be scheduled to work their regular shifts.

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  • 3. 

    If the productivity standard at a 100-room hotel is 30 minutes to clean one guestroom, how many room attendant labor hours are needed to clean guestrooms when the hotel is at 80% occupancy?

    • A.

      40 labor hours

    • B.

      160 labor hours

    • C.

      80 labor hours

    • D.

      50 labor hours

    Correct Answer
    A. 40 labor hours
    Explanation
    [(100 x 80%) x 30]/60 = 4 hours

    100 x 80% = 80
    80 x 30 = 240 minutes
    240 minutes/60 minutes (time in an hour) = 4 hours

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  • 4. 

    Which of the following enables an executive housekeeper to reduce labor costs and allow extra scheduling flexibility?

    • A.

      Networking

    • B.

      Paying for performance

    • C.

      Succession planning

    • D.

      Part-time employees

    Correct Answer
    D. Part-time employees
    Explanation
    Hiring part-time employees allows an executive housekeeper to reduce labor costs as they are not required to work full-time hours, thus saving on wages and benefits. Additionally, having part-time employees provides extra scheduling flexibility as they can be scheduled based on the fluctuating demands of the workload. This allows the executive housekeeper to efficiently allocate staff resources and ensure that the necessary tasks are covered without incurring unnecessary expenses.

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  • 5. 

    By dividing the number of occupied rooms by the number of rooms cleaned during a work shift, the executive housekeeper can determine:

    • A.

      The estimated labor expenses.

    • B.

      The productivity standard for room attendants.

    • C.

      The total labor hours needed.

    • D.

      Whether additional staff or fewer staff will be needed in relation to the number of room attendants on a standard work shift.

    Correct Answer
    D. Whether additional staff or fewer staff will be needed in relation to the number of room attendants on a standard work shift.
    Explanation
    The executive housekeeper can determine whether additional staff or fewer staff will be needed in relation to the number of room attendants on a standard work shift by dividing the number of occupied rooms by the number of rooms cleaned during a work shift. This calculation allows the executive housekeeper to assess the productivity of the room attendants and determine if the current staffing level is sufficient or if adjustments need to be made.

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  • 6. 

    The productivity standard at a 500-room hotel is 30 minutes to clean one guestroom. Calculate the number of full-time room attendants (8-hour shift) needed to clean guestrooms at 50% occupancy?

    • A.

      14

    • B.

      16

    • C.

      18

    • D.

      20

    Correct Answer
    B. 16
    Explanation
    (500 x 50%) = 250 rooms
    250 x 30 minutes = 7500 minutes
    7500/60 minutes = 125 hours needed
    1250/8 hour shifts = 15.6 ~ 16 attendants

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  • 7. 

    The productivity standard at a 500-room hotel is 30 minutes to clean one guestroom. Calculate the number of full-time room attendants (8-hour shift) needed to clean guestrooms at 60% occupancy?

    • A.

      18

    • B.

      19

    • C.

      20

    • D.

      21

    Correct Answer
    B. 19
    Explanation
    500 x 60% = 300
    300 x 30 = 9000 minutes
    9000/60 = 150 hours
    150/8 hour shifts = 18.75 ~ 19 attendants

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  • 8. 

    The productivity standard at a 500-room hotel is 30 minutes to clean one guestroom. Calculate the number of full-time room attendants (8-hour shift) needed to clean guestrooms at 75%?

    • A.

      21

    • B.

      22

    • C.

      23

    • D.

      24

    Correct Answer
    D. 24
    Explanation
    500 x 75% = 375
    375 x 30 minutes = 11250 minutes
    11250/60 minutes = 187.5 hours
    187.5/8 hour shifts = 23.4 ~ 24 attendants

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  • 9. 

    The productivity standard at a 500-room hotel is 30 minutes to clean one guestroom. Calculate the number of full-time room attendants (8-hour shift) needed to clean guestrooms at 80%?

    • A.

      23

    • B.

      24

    • C.

      25

    • D.

      26

    Correct Answer
    C. 25
    Explanation
    500 x 80% = 400
    400 x 30 minutes = 12000 minutes
    12000/60 minutes = 200 hours
    200/8 hour shifts = 25 attendants

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  • 10. 

    The productivity standard at a 500-room hotel is 30 minutes to clean one guestroom. Calculate the number of full-time room attendants (8-hour shift) needed to clean guestrooms at 100%?

    • A.

      30

    • B.

      31

    • C.

      32

    • D.

      33

    Correct Answer
    C. 32
    Explanation
    500 x 100% = 500
    500 x 30 minutes = 15000 minutes
    15000/60 minutes = 250 hours
    250/8 hour shifts = 31.2 ~ 32 attendants

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