Sales Logic Quiz: Trivia Questions!
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Questions and Answers
- 1.
You should have various techniques in contacting lead clients with not less than four attempts that are not limited to phone calls the only phone.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
TRUE: Unfortunately, most salespeople give up after three or fewer attempts, and consider the phone as their only real tool.Rate this question:
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- 2.
Which of the following would be a good example of a sales call objective?
- A.
To sell five bags of seed
- B.
To find out who influences the customer's decision making
- C.
To demonstrate the product
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
All of the options mentioned can be considered as good examples of sales call objectives. Selling five bags of seed is a specific and measurable objective that focuses on achieving a sales target. Finding out who influences the customer's decision making helps in understanding the customer's buying process and identifying key stakeholders. Demonstrating the product allows the salesperson to showcase its features and benefits, potentially leading to a sale. Therefore, all three options can contribute to a successful sales call and achieving the desired outcome.Rate this question:
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- 3.
The process of locating new customers is known as?
- A.
Demonstrating
- B.
Seeking
- C.
Qualifying
- D.
Prospecting
Correct Answer
D. ProspectingExplanation
Prospecting is the correct answer because it refers to the process of finding and identifying potential customers or clients for a business. It involves actively searching for individuals or organizations who may be interested in the products or services being offered. This can be done through various methods such as market research, lead generation, and networking. By prospecting, businesses can expand their customer base and increase their sales opportunities.Rate this question:
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- 4.
Which of these if the proper way to ask if your call is at a good time for the prospect?
- A.
Do you have a minute?
- B.
Are you in the middle of something important?
- C.
Are you in the middle of something urgent?
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
All of the given options are proper ways to ask if your call is at a good time for the prospect. Asking if they have a minute shows respect for their time and allows them to decide if they are available. Asking if they are in the middle of something important or urgent acknowledges that they may be busy and gives them the opportunity to let you know if it is not a good time. By offering all of these options, you are being considerate and allowing the prospect to choose the most appropriate response for their current situation.Rate this question:
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- 5.
Which of these are good inter-relational habits that a salesperson must-have?
- A.
Make customers feel good about themselves
- B.
Acknowledging you don't have all the answers to a complex problem
- C.
Be a good organizer of your time
- D.
Expect to be turned down now and then
Correct Answer(s)
A. Make customers feel good about themselves
C. Be a good organizer of your time
D. Expect to be turned down now and thenExplanation
A salesperson must have good inter-relational habits, which include making customers feel good about themselves, being a good organizer of their time, and expecting to be turned down now and then. Making customers feel good about themselves helps to build trust and rapport, leading to better relationships and increased sales. Being a good organizer of time allows the salesperson to effectively manage their tasks and prioritize their activities, ensuring they can serve their customers efficiently. Expecting to be turned down now and then helps the salesperson to handle rejection gracefully and persist in their efforts to close deals.Rate this question:
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- 6.
When faced with a price objection, salespeople should respond by?
- A.
Lowering the price
- B.
Asking their supervisor for assistance
- C.
Showing how the solution presented is a good value for the asking price
- D.
None of the above
Correct Answer
C. Showing how the solution presented is a good value for the asking priceExplanation
When faced with a price objection, salespeople should respond by showing how the solution presented is a good value for the asking price. This means they should highlight the benefits and advantages of the product or service, emphasizing its quality, features, and the value it provides to the customer. By doing so, salespeople can justify the price and convince the customer that the product is worth the investment. This approach allows the salesperson to address the customer's concerns and overcome their objection without necessarily lowering the price or seeking assistance from a supervisor.Rate this question:
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- 7.
Every sales call needs to end with a sale.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Not every sales call needs to end with a sale. Sales calls can also be used for building relationships, gathering information, qualifying leads, or providing customer support. The goal of a sales call may vary depending on the stage of the sales process and the specific objectives of the call.Rate this question:
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- 8.
Most people have poor listening habits. Which of the following are examples of poor listening?
- A.
Criticizing the speaker
- B.
Tuning out difficult or confusing information
- C.
Tolerating or creating distractions
- D.
Both a and b
- E.
All of the above
Correct Answer
D. Both a and bExplanation
Both criticizing the speaker and tuning out difficult or confusing information are examples of poor listening. Criticizing the speaker shows a lack of respect and open-mindedness, hindering the ability to truly understand their message. Tuning out difficult or confusing information means not making an effort to comprehend and engage with the speaker's ideas. Both behaviors prevent effective communication and hinder the development of meaningful relationships.Rate this question:
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- 9.
When solving customers problems you should:
- A.
Show customers how much you know
- B.
Always try to view the problem as the customer sees it
- C.
Point out the mistakes they have made
- D.
Limit your solutions to what has worked in the past with others
Correct Answer
B. Always try to view the problem as the customer sees itExplanation
When solving customers' problems, it is important to always try to view the problem as the customer sees it. This means putting yourself in their shoes and understanding their perspective, needs, and concerns. By doing so, you can provide more empathetic and effective solutions that address their specific issues. It helps in building trust and rapport with the customer, leading to better customer satisfaction and loyalty.Rate this question:
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- 10.
Mr. Jones calls you to complain that the tomato plants that he bought died even before he could plant them. Which would be your best response to him?
- A.
You should have watered them more
- B.
You should have called me sooner for help
- C.
You can bring them in and we will replace them
- D.
Ask him the purchase and planting date
- E.
All of the above
Correct Answer
C. You can bring them in and we will replace themExplanation
The best response to Mr. Jones would be to offer to replace the tomato plants. This shows that the seller is willing to take responsibility for the issue and provide a solution to the customer.Rate this question:
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- 11.
Every customer has objections. You should be prepared to address objections by:
- A.
Ignore them
- B.
Selling suggestive products
- C.
Having a complete knowledge of the product/products you are selling
- D.
All of the above
- E.
None of the above
Correct Answer
C. Having a complete knowledge of the product/products you are sellingExplanation
To effectively address objections from customers, it is important to have a complete knowledge of the product/products being sold. This allows the salesperson to provide accurate information, address concerns, and offer solutions tailored to the customer's needs. Ignoring objections or simply selling suggestive products without understanding the customer's concerns may not effectively address their objections and could lead to a loss of trust. Therefore, having a comprehensive understanding of the products being sold enables the salesperson to address objections in a knowledgeable and effective manner.Rate this question:
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- 12.
In a survey of 66,000 customers, only 20 % responded, of these, 10 % said they were interested in a product from Rent to Own. How many were not interested in a product from RTO;
- A.
1,320
- B.
5,280
- C.
6,600
- D.
11,880
- E.
13,200
- F.
66,000
Correct Answer
D. 11,880Explanation
Out of the 66,000 customers surveyed, only 20% responded, which means that 20% of 66,000 = 13,200 customers responded. Among these respondents, 10% said they were interested in a product from Rent to Own. Therefore, the number of customers interested in RTO is 10% of 13,200 = 1,320. To find the number of customers not interested in RTO, we subtract the number interested from the total respondents: 13,200 - 1,320 = 11,880. Hence, the correct answer is 11,880.Rate this question:
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- 13.
RTO is organizing a demonstration show, last year 80 people were there, but this year, the field officer thinks twice as many will be there and she prints enough flyers. At the show though, three times as many people come to the show! How many flyers were they short?
- A.
80
- B.
100
- C.
160
- D.
200
- E.
240
Correct Answer
A. 80Explanation
The field officer printed enough flyers based on the assumption that twice as many people will attend the show compared to last year's attendance of 80 people. However, three times as many people actually attended the show. Therefore, the number of flyers printed was short by the difference between three times the expected attendance (240) and the actual attendance (160), which is 80.Rate this question:
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- 14.
A customer is buying a solar system to replace candles. If the customer is buying three candles a day, for K1.5 /candle, and there are 30 days in the month, and the monthly payment for the solar system is K90, how much does the customer save per month by purchasing the system?
- A.
15
- B.
30
- C.
45
- D.
60
- E.
90
Correct Answer
C. 45Explanation
The customer is currently spending K1.5 per candle and buying three candles a day. So, the customer is spending K1.5 x 3 = K4.5 per day on candles. In a month with 30 days, the customer would spend K4.5 x 30 = K135 on candles. However, by purchasing the solar system, the customer only has to pay K90 per month. Therefore, the customer saves K135 - K90 = K45 per month by purchasing the system.Rate this question:
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- 15.
An agent approaches 10 people per day for 30 days (a month). Of these, 10 % are interested in a product, and 5 % actually buy. How many customers are interested in a product, but don’t buy it?
- A.
1
- B.
10
- C.
15
- D.
30
- E.
50
Correct Answer
C. 15Explanation
Out of the 10 people approached per day, 10% are interested in the product. So, 10% of 10 people is 1 person interested in the product per day. Over 30 days, there would be a total of 30 people interested in the product. However, out of these interested customers, only 5% actually make a purchase. So, 5% of 30 people is 1.5 people. Since we cannot have half a person, we round down to 1 person who buys the product. Therefore, the remaining customers interested in the product but not buying it would be 30 - 1 = 29 people.Rate this question:
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- 16.
Building rapport with a customer is the same as
- A.
Making a sale
- B.
Establishing trust
- C.
Building a Rent to Own house
- D.
Getting their phone number
Correct Answer
B. Establishing trustExplanation
Building rapport with a customer involves creating a connection and understanding with them, which is essential for establishing trust. When a customer trusts a salesperson, they are more likely to feel comfortable and confident in making a purchase. Building trust involves actively listening to the customer, addressing their needs and concerns, and demonstrating expertise and reliability. This process goes beyond just making a sale, as it focuses on developing a long-term relationship based on trust and mutual understanding.Rate this question:
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- 17.
A sales lead is
- A.
A customer who wants to know more information about farming
- B.
A customer who is interested in a product
- C.
A customer who already has a product
- D.
A customer who doesn’t know about Rent to Own
Correct Answer
B. A customer who is interested in a productExplanation
A sales lead is a customer who is interested in a product. This means that they have shown some level of interest or curiosity in a particular product or service, indicating a potential opportunity for a salesperson to engage with them and potentially convert them into a paying customer. It is important for businesses to identify and nurture sales leads as they are often the first step towards generating actual sales and revenue.Rate this question:
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.gif "Which of the following would be a good example of a sales call objective?")
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Current Version
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Apr 22, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 30, 2017Quiz Created by
Kula
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