Sales Training Quiz: MCQ Trivia!

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Unused minutes do not carry over to the next month. Instead, the company offers plans with more anytime minutes so that customers do not have to worry about saving minutes. This indicates that the company does not provide a carry-over option for unused minutes.

The correct answer is "On the due date of the bill they receive in the mail." This means that the customer's credit card will be charged on the date specified as the due date on the bill they receive in the mail. Autopay ensures that the payment is automatically deducted from the customer's credit card on the specified due date, eliminating the need for manual payment.

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When two phones are sharing minutes and they call each other, each phone will use airtime. This means that both the phone receiving the call and the phone sending the call will be using minutes.

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The correct answer states that a customer is required to be on Autopay for at least the first year. After that, they have the option to apply for removal from Autopay by contacting customer service. This means that customers must remain on Autopay for an extended period of time before they can request to be taken off the service.

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The $10 Plan is a good plan for someone wanting an Emergency/Casual phone because it has the lowest monthly fee possible. This means that the user will only pay more if they actually use the phone, saving them money if they don't use it frequently. Additionally, they are not paying a higher monthly fee for "free minutes" that they never use, making it a cost-effective option. All of these reasons make the $10 Plan a good choice for someone wanting an Emergency/Casual phone.

A customer can use their own phone as long as it was previously used with ATT and is less than 3 years old. This suggests that the company allows customers to bring their own phones, but there are certain requirements that need to be met. The phone must have been used with ATT, indicating that it is compatible with the company's network. Additionally, the phone should be less than 3 years old, implying that older phones may not be supported. This option provides a specific condition under which a customer can use their own phone, making it the correct answer.

The given correct answer states that there is no cost associated with changing plans. This implies that the company does not charge any fee for switching from one plan to another. Therefore, customers can freely change their plans without incurring any additional expenses.

AARP members enjoy various benefits such as a 5% discount on their monthly fee and overage, as well as a 30% discount on accessories. However, the option "Free calls to AARP Emergency Road service" is not a benefit for AARP members, making it the correct answer.

The Doro PhoneEasy 410 is recommended as the best phone for seniors because it is specifically designed with features that cater to their needs. It has large buttons and a simple interface, making it easy to use for those with limited dexterity or vision impairments. It also has an emergency button and a loud speaker, ensuring safety and clear communication for seniors. Overall, the Doro PhoneEasy 410 prioritizes accessibility and user-friendly features, making it the top choice for seniors.

The customer's minutes will start over on the 7th of each month because it is stated that they are on the 7th billing cycle. This implies that their billing cycle resets every month on the same day, which is the 7th.

Moving the customer to the 22nd cycle would ensure that their billing cycle aligns with the date they receive their Social Security check, which is on the 5th of each month. This way, they can promptly pay their bills without being past due every month.

The correct answer is "All of the above." This means that when a customer receives a usage alert, they should contact the service provider within 24 hours to either change plans or limit usage to save money. If they fail to do so, their service will be turned off.

When setting up a port for a customer, it is important to discuss several things. Firstly, it is necessary to check if the number is active or not. Secondly, it is important to determine if the number is in a contract. Additionally, it is advisable to have the customer read the number to you twice to ensure accuracy. Lastly, it is crucial to explain the 7 day automatic start time for ports. Therefore, all of the above options need to be discussed when setting up a port for a customer.

The answer "All of the above" suggests that all the given options (2, 5, and 3) are correct. This means that there are multiple plans available where minutes can be shared. It could be that there are different plans with different numbers of lines that allow sharing minutes.

If an account is Autopay required, the account holder is required to use either a major debit or credit card or a prepaid credit card as the method of payment. This means that the account holder can choose to set up automatic payments using either a major debit or credit card or a prepaid credit card to ensure that their payments are made on time.

The correct answer is $105, $35 per line. This means that for each Motorola WX345, there will be an activation fee of $35. Since there are 3 Motorola WX345's, the total activation fee will be $105 ($35 x 3).

The correct answer is to have the husband on the phone to run the credit check and verify his info. This is because it is important to ensure that the husband is aware and gives consent to have the account in his name. Additionally, having him on the phone allows for the verification of his information, which is necessary for the account setup process.

The given correct answer states that "None of the above" is false about the Risk-Free Guarantee. This means that all of the statements mentioned in the options are true. Therefore, it can be concluded that the company does not mail a prepaid envelope to the customer, does not refund the activation fee, and does not have any restrictions on the usage and duration of the phone for the Risk-Free Guarantee.

The correct answer is the 2400 Minute plan because it is the only option that states a specific cost per minute for overage. The other options do not mention any specific cost for overage, so they cannot be the correct answer.

Consumer Cellular offers several benefits such as free roaming in the U.S., free long distance in the U.S., and no contracts. However, the one benefit that is not offered by Consumer Cellular is free calls on weekends.

The correct answer is "No more than 2" because if an account is required to be on Autopay, it means that the account holder has authorized automatic payments from their bank account or credit card. Therefore, they can only activate a maximum of 2 lines for automatic payments.

If 3 phones are sharing 1800 minutes, it means that each phone will have 600 minutes. The total monthly cost would be $70, as indicated in the answer.

The correct answer is between the 22nd-24th of each month. This suggests that the customer's credit card will be charged for Auto-pay during this time frame.