Sales Training Quiz: MCQ Trivia!
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How How much will taxes be?
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There are no taxes
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We’re initially unsure, however they’ll be listed on your first bill
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Taxes are usually about 20-25% of your bill, however this amount
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Taxes are usually about $5 per month.
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Do you know anything about sales training? Sales training is an ongoing process to improve sales, skills, knowledge, and results. It will help if you have an education and experience to inspire real motivation and change. You will need to learn how to unleash your sales potential. Take this quiz and see how much you know about sales training.
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- 2.
If an account is required to be on Autopay how many lines can be activated?
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1
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No more than 2
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Between 1-3
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5
Correct Answer
A. No more than 2Explanation
The correct answer is "No more than 2" because if an account is required to be on Autopay, it means that the account holder has authorized automatic payments from their bank account or credit card. Therefore, they can only activate a maximum of 2 lines for automatic payments.Rate this question:
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- 3.
Do unused minutes carry-over to the next month?
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Yes
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No because we’re not a prepaid service.
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Only on plans that are more than $30 per month
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No, instead we have plans with more anytime minutes so you don’t have to worry about saving minutes.
Correct Answer
A. No, instead we have plans with more anytime minutes so you don’t have to worry about saving minutes.Explanation
Unused minutes do not carry over to the next month. Instead, the company offers plans with more anytime minutes so that customers do not have to worry about saving minutes. This indicates that the company does not provide a carry-over option for unused minutes.Rate this question:
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- 4.
How many lines can share minutes on our plans?
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2
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5
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3
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All of the above
Correct Answer
A. All of the aboveExplanation
The answer "All of the above" suggests that all the given options (2, 5, and 3) are correct. This means that there are multiple plans available where minutes can be shared. It could be that there are different plans with different numbers of lines that allow sharing minutes.Rate this question:
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- 5.
If 3 phones are sharing 1800 minutes what is the total monthly cost (not including tax)?
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$80
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$60
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$65
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$70
Correct Answer
A. $70Explanation
If 3 phones are sharing 1800 minutes, it means that each phone will have 600 minutes. The total monthly cost would be $70, as indicated in the answer.Rate this question:
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- 6.
If Autopay is required when will we charge the customer’s credit card for their monthly service?
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On the due date of the bill they receive in the mail.
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On the 1st of each month.
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On the 15th of each month.
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On the first day of their billing cycle.
Correct Answer
A. On the due date of the bill they receive in the mail.Explanation
The correct answer is "On the due date of the bill they receive in the mail." This means that the customer's credit card will be charged on the date specified as the due date on the bill they receive in the mail. Autopay ensures that the payment is automatically deducted from the customer's credit card on the specified due date, eliminating the need for manual payment.Rate this question:
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- 7.
How much will it cost to use my phone in Canada?
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It will cost $.25 per minute plus use the minutes on your plan.
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It shouldn’t work in Canada but if it does it will cost about $1 per minute or more.
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We have free roaming so it doesn’t cost anything to use it in Canada.
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We have free long distance so it doesn’t cost anything to use it in Canada.
Correct Answer
A. It shouldn’t work in Canada but if it does it will cost about $1 per minute or more. -
- 8.
If I have 2 phones sharing minutes and they call each other how many minutes will be used?
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No minutes are used because we have free mobile-to-mobile service.
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Each phone uses airtime when calling each other.
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Only the phone receiving the call is using minutes.
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Only the phone sending the call is using minutes.
Correct Answer
A. Each phone uses airtime when calling each other.Explanation
When two phones are sharing minutes and they call each other, each phone will use airtime. This means that both the phone receiving the call and the phone sending the call will be using minutes.Rate this question:
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- 9.
If an account is Autopay required which method of payment are they required to use?
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A major debit or credit card
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A check
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An echeck
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A money order.
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A prepaid credit card
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A major debit or credit card or a prepaid credit card.
Correct Answer
A. A major debit or credit card or a prepaid credit card.Explanation
If an account is Autopay required, the account holder is required to use either a major debit or credit card or a prepaid credit card as the method of payment. This means that the account holder can choose to set up automatic payments using either a major debit or credit card or a prepaid credit card to ensure that their payments are made on time.Rate this question:
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- 10.
Am I billed for incoming calls?
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No
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You’re not billed for incoming calls if the person calling you is also a
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Yes
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Only if it’s before 9pm.
Correct Answer
A. Yes -
- 11.
If a customer is required to be on Autopay how long must they remain on Autopay?
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90 days
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They must stay on Autopay for at least the first year and then they can apply to be removed from autopay by contacting customer service.
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Just for the first billing cycle.
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They must stay on Autopay for as long as the service is active
Correct Answer
A. They must stay on Autopay for at least the first year and then they can apply to be removed from autopay by contacting customer service.Explanation
The correct answer states that a customer is required to be on Autopay for at least the first year. After that, they have the option to apply for removal from Autopay by contacting customer service. This means that customers must remain on Autopay for an extended period of time before they can request to be taken off the service.Rate this question:
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- 12.
How much will it cost to use my phone in Europe?
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It will cost about $1 per minute or more.
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We have free roaming so it doesn’t cost anything to use it in Europe
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We have free long distance so it doesn’t cost anything to use it in Europe.
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It won’t work in Europe.
Correct Answer
A. It won’t work in Europe. -
- 13.
Why is the $10 Plan a good plan for someone wanting an Emergency/ Casual phone?
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It’s the lowest monthly fee possible.
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You only pay more if you actually use the phone.
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You aren’t paying a higher monthly fee for “free minutes” that are never used.
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All of the above.
Correct Answer
A. All of the above.Explanation
The $10 Plan is a good plan for someone wanting an Emergency/Casual phone because it has the lowest monthly fee possible. This means that the user will only pay more if they actually use the phone, saving them money if they don't use it frequently. Additionally, they are not paying a higher monthly fee for "free minutes" that they never use, making it a cost-effective option. All of these reasons make the $10 Plan a good choice for someone wanting an Emergency/Casual phone.Rate this question:
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- 14.
If I am getting 3 Motorola WX345’s to share 1200 minutes how much will the total activation fee be?
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$35, we only charge 1 activation fee per account.
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$70, we only charge the first 2 activation fees and then each subsequent line is free to activate.
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$105, $35 per line
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$0, if you sign up 3 lines or more we give you free activation.
Correct Answer
A. $105, $35 per lineExplanation
The correct answer is $105, $35 per line. This means that for each Motorola WX345, there will be an activation fee of $35. Since there are 3 Motorola WX345's, the total activation fee will be $105 ($35 x 3).Rate this question:
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- 15.
Which of the following is true? A customer can use their own phone as long as:
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It’s a cellphone that has recently been active with another service.
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They can’t use their own phone, they have to buy one from us.
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It might work if it was used with ATT and is less than 3 years old.
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None of the above.
Correct Answer
A. It might work if it was used with ATT and is less than 3 years old.Explanation
A customer can use their own phone as long as it was previously used with ATT and is less than 3 years old. This suggests that the company allows customers to bring their own phones, but there are certain requirements that need to be met. The phone must have been used with ATT, indicating that it is compatible with the company's network. Additionally, the phone should be less than 3 years old, implying that older phones may not be supported. This option provides a specific condition under which a customer can use their own phone, making it the correct answer.Rate this question:
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- 16.
How much does it cost to change plans?
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$0.10
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$0.25
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The first change is free then we charge $$0.25 for each change.
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We do not charge to change plans
Correct Answer
A. We do not charge to change plansExplanation
The given correct answer states that there is no cost associated with changing plans. This implies that the company does not charge any fee for switching from one plan to another. Therefore, customers can freely change their plans without incurring any additional expenses.Rate this question:
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- 17.
If a wife is calling to sign up and wants the account in her husband’s name we must:
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Have written permission from the husband.
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She can sign him up because they’re married.
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Have the husband on the phone to run the credit check and verify his info.
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We must hang up and have him call back on his own.
Correct Answer
A. Have the husband on the phone to run the credit check and verify his info.Explanation
The correct answer is to have the husband on the phone to run the credit check and verify his info. This is because it is important to ensure that the husband is aware and gives consent to have the account in his name. Additionally, having him on the phone allows for the verification of his information, which is necessary for the account setup process.Rate this question:
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- 18.
Which is not a benefit for AARP members?
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A 5% discount on their monthly fee and overage.
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Free calls to AARP Emergency Road service.
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A 30% discount on accessories.
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None of the above.
Correct Answer
A. Free calls to AARP Emergency Road service.Explanation
AARP members enjoy various benefits such as a 5% discount on their monthly fee and overage, as well as a 30% discount on accessories. However, the option "Free calls to AARP Emergency Road service" is not a benefit for AARP members, making it the correct answer.Rate this question:
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- 19.
Which of the following is false about our Risk-Free Guarantee?
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We mail a prepaid envelope to the customer so they can return the phone without having to pay shipping.
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We refund the activation fee.
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The customer needs to have used less then 30 minutes and had the phone for less then 30 days (45/45 for AARP members)
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None of the above.
Correct Answer
A. None of the above.Explanation
The given correct answer states that "None of the above" is false about the Risk-Free Guarantee. This means that all of the statements mentioned in the options are true. Therefore, it can be concluded that the company does not mail a prepaid envelope to the customer, does not refund the activation fee, and does not have any restrictions on the usage and duration of the phone for the Risk-Free Guarantee.Rate this question:
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- 20.
Which plan costs $.10 per minute for overage?
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The 1800 Minute plan.
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The 2400 Minute plan.
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The 1800 Minute plan and the 2400 minute plan.
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None of them
Correct Answer
A. The 2400 Minute plan.Explanation
The correct answer is the 2400 Minute plan because it is the only option that states a specific cost per minute for overage. The other options do not mention any specific cost for overage, so they cannot be the correct answer.Rate this question:
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- 21.
Which is not a benefit of Consumer Cellular?
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Free roaming in the U.S.
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Free long distance in the U.S.
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No Contracts.
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Free calls on weekends.
Correct Answer
A. Free calls on weekends.Explanation
Consumer Cellular offers several benefits such as free roaming in the U.S., free long distance in the U.S., and no contracts. However, the one benefit that is not offered by Consumer Cellular is free calls on weekends.Rate this question:
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- 22.
Which phone do we recommend as the best for seniors?
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The Nokia 2680.
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The Motorola WX345.
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The Doro PhoneEasy 410.
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The Samsung A697.
Correct Answer
A. The Doro PhoneEasy 410.Explanation
The Doro PhoneEasy 410 is recommended as the best phone for seniors because it is specifically designed with features that cater to their needs. It has large buttons and a simple interface, making it easy to use for those with limited dexterity or vision impairments. It also has an emergency button and a loud speaker, ensuring safety and clear communication for seniors. Overall, the Doro PhoneEasy 410 prioritizes accessibility and user-friendly features, making it the top choice for seniors.Rate this question:
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- 23.
If a customer is on the 7th billing cycle when will their minutes start over?
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On the 1st of each month.
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On the 7th of each month.
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On the 6th of each month.
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On the 9th of each month.
Correct Answer
A. On the 7th of each month.Explanation
The customer's minutes will start over on the 7th of each month because it is stated that they are on the 7th billing cycle. This implies that their billing cycle resets every month on the same day, which is the 7th.Rate this question:
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- 24.
If a customer is on the 1st billing cycle when will their credit card be charged for Auto-pay?
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On the 1st of each month.
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On the 31st of each month
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Between the 3rd and 5th of each month.
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Between the 22nd-24th of each month.
Correct Answer
A. Between the 22nd-24th of each month.Explanation
The correct answer is between the 22nd-24th of each month. This suggests that the customer's credit card will be charged for Auto-pay during this time frame.Rate this question:
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- 25.
If a customer says that they receive a Social Security check on the 5th of each month, and that’s when they mail their checks to pay their bills, what billing cycle should we move them to so that they are not past due every month?
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The 12th cycle
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The 18th cycle
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The 22nd cycle
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The 4th cycle
Correct Answer
A. The 22nd cycleExplanation
Moving the customer to the 22nd cycle would ensure that their billing cycle aligns with the date they receive their Social Security check, which is on the 5th of each month. This way, they can promptly pay their bills without being past due every month.Rate this question:
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- 26.
When a customer receives a usage alert:
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We will turn off their service if they do not contact us within 24 hours.
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They should contact us to change plans, or limit usage to save money.
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All of the above.
Correct Answer
A. All of the above.Explanation
The correct answer is "All of the above." This means that when a customer receives a usage alert, they should contact the service provider within 24 hours to either change plans or limit usage to save money. If they fail to do so, their service will be turned off.Rate this question:
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- 27.
What are the things you need to discuss when setting up a port for a customer?
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Is the number active?
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Is the number in a contract?
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Have the customer read the number to you 2 times.
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Explain the 7 day automatic start time for ports.
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All of the above
Correct Answer
A. All of the aboveExplanation
When setting up a port for a customer, it is important to discuss several things. Firstly, it is necessary to check if the number is active or not. Secondly, it is important to determine if the number is in a contract. Additionally, it is advisable to have the customer read the number to you twice to ensure accuracy. Lastly, it is crucial to explain the 7 day automatic start time for ports. Therefore, all of the above options need to be discussed when setting up a port for a customer.Rate this question:
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Quiz Review Timeline (Updated): Mar 17, 2023 +
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Current Version
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Mar 17, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 13, 2011Quiz Created by
Phx_training
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