Sales Training Quiz: MCQ Trivia!

27 Questions | Total Attempts: 62

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Sales Training Quiz: MCQ Trivia! - Quiz

Do you know anything about sales training? Sales training is an ongoing process to improve sales, skills, knowledge, and results. It will help if you have an education and experience to inspire real motivation and change. You will need to learn how to unleash your sales potential. Take this quiz and see how much you know about sales training.



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Questions and Answers
  • 1. 
    How  How much will taxes be?
    • A. 

      There are no taxes

    • B. 

      We’re initially unsure, however they’ll be listed on your first bill

    • C. 

      Taxes are usually about 20-25% of your bill, however this amount

    • D. 

      Taxes are usually about $5 per month.

  • 2. 
    If an account is required to be on Autopay how many lines can be activated?
    • A. 

      1

    • B. 

      No more than 2

    • C. 

      Between 1-3

    • D. 

      5

  • 3. 
    Do unused minutes carry-over to the next month?
    • A. 

      Yes

    • B. 

      No because we’re not a prepaid service.

    • C. 

      Only on plans that are more than $30 per month

    • D. 

      No, instead we have plans with more anytime minutes so you don’t have to worry about saving minutes.

  • 4. 
    How many lines can share minutes on our plans?
    • A. 

      2

    • B. 

      5

    • C. 

      3

    • D. 

      All of the above

  • 5. 
    If 3 phones are sharing 1800 minutes what is the total monthly cost (not including tax)?
    • A. 

      $80

    • B. 

      $60

    • C. 

      $65

    • D. 

      $70

  • 6. 
    If Autopay is required when will we charge the customer’s credit card for their monthly service?
    • A. 

      On the due date of the bill they receive in the mail.

    • B. 

      On the 1st of each month.

    • C. 

      On the 15th of each month.

    • D. 

      On the first day of their billing cycle.

  • 7. 
    How much will it cost to use my phone in Canada?
    • A. 

      It will cost $.25 per minute plus use the minutes on your plan.

    • B. 

      It shouldn’t work in Canada but if it does it will cost about $1 per minute or more.

    • C. 

      We have free roaming so it doesn’t cost anything to use it in Canada.

    • D. 

      We have free long distance so it doesn’t cost anything to use it in Canada.

  • 8. 
    If I have 2 phones sharing minutes and they call each other how many minutes will be used?
    • A. 

      No minutes are used because we have free mobile-to-mobile service.

    • B. 

      Each phone uses airtime when calling each other.

    • C. 

      Only the phone receiving the call is using minutes.

    • D. 

      Only the phone sending the call is using minutes.

  • 9. 
    If an account is Autopay required which method of payment are they required to use?
    • A. 

      A major debit or credit card

    • B. 

      A check

    • C. 

      An echeck

    • D. 

      A money order.

    • E. 

      A prepaid credit card

    • F. 

      A major debit or credit card or a prepaid credit card.

  • 10. 
    Am I billed for incoming calls?
    • A. 

      No

    • B. 

      You’re not billed for incoming calls if the person calling you is also a

    • C. 

      Yes

    • D. 

      Only if it’s before 9pm.

  • 11. 
    If a customer is required to be on Autopay how long must they remain on Autopay?
    • A. 

      90 days

    • B. 

      They must stay on Autopay for at least the first year and then they can apply to be removed from autopay by contacting customer service.

    • C. 

      Just for the first billing cycle.

    • D. 

      They must stay on Autopay for as long as the service is active

  • 12. 
    How much will it cost to use my phone in Europe?
    • A. 

      It will cost about $1 per minute or more.

    • B. 

      We have free roaming so it doesn’t cost anything to use it in Europe

    • C. 

      We have free long distance so it doesn’t cost anything to use it in Europe.

    • D. 

      It won’t work in Europe.

  • 13. 
    Why is the $10 Plan a good plan for someone wanting an Emergency/ Casual phone?
    • A. 

      It’s the lowest monthly fee possible.

    • B. 

      You only pay more if you actually use the phone.

    • C. 

      You aren’t paying a higher monthly fee for “free minutes” that are never used.

    • D. 

      All of the above.

  • 14. 
    If I am getting 3 Motorola WX345’s to share 1200 minutes how much will the total activation fee be?
    • A. 

      $35, we only charge 1 activation fee per account.

    • B. 

      $70, we only charge the first 2 activation fees and then each subsequent line is free to activate.

    • C. 

      $105, $35 per line

    • D. 

      $0, if you sign up 3 lines or more we give you free activation.

  • 15. 
    Which of the following is true? A customer can use their own phone as long as:
    • A. 

      It’s a cellphone that has recently been active with another service.

    • B. 

      They can’t use their own phone, they have to buy one from us.

    • C. 

      It might work if it was used with ATT and is less than 3 years old.

    • D. 

      None of the above.

  • 16. 
    How much does it cost to change plans?
    • A. 

      $0.10

    • B. 

      $0.25

    • C. 

      The first change is free then we charge $$0.25 for each change.

    • D. 

      We do not charge to change plans

  • 17. 
    If a wife is calling to sign up and wants the account in her husband’s name we must:
    • A. 

      Have written permission from the husband.

    • B. 

      She can sign him up because they’re married.

    • C. 

      Have the husband on the phone to run the credit check and verify his info.

    • D. 

      We must hang up and have him call back on his own.

  • 18. 
    Which is not a benefit for AARP members?
    • A. 

      A 5% discount on their monthly fee and overage.

    • B. 

      Free calls to AARP Emergency Road service.

    • C. 

      A 30% discount on accessories.

    • D. 

      None of the above.

  • 19. 
    Which of the following is false about our Risk-Free Guarantee?
    • A. 

      We mail a prepaid envelope to the customer so they can return the phone without having to pay shipping.

    • B. 

      We refund the activation fee.

    • C. 

      The customer needs to have used less then 30 minutes and had the phone for less then 30 days (45/45 for AARP members)

    • D. 

      None of the above.

  • 20. 
    Which plan costs $.10 per minute for overage?
    • A. 

      The 1800 Minute plan.

    • B. 

      The 2400 Minute plan.

    • C. 

      The 1800 Minute plan and the 2400 minute plan.

    • D. 

      None of them

  • 21. 
    Which is not a benefit of Consumer Cellular?
    • A. 

      Free roaming in the U.S.

    • B. 

      Free long distance in the U.S.

    • C. 

      No Contracts.

    • D. 

      Free calls on weekends.

  • 22. 
    Which phone do we recommend as the best for seniors?
    • A. 

      The Nokia 2680.

    • B. 

      The Motorola WX345.

    • C. 

      The Doro PhoneEasy 410.

    • D. 

      The Samsung A697.

  • 23. 
    If a customer is on the 7th billing cycle when will their minutes start over?
    • A. 

      On the 1st of each month.

    • B. 

      On the 7th of each month.

    • C. 

      On the 6th of each month.

    • D. 

      On the 9th of each month.

  • 24. 
    If a customer is on the 1st billing cycle when will their credit card be charged for Auto-pay?
    • A. 

      On the 1st of each month.

    • B. 

      On the 31st of each month

    • C. 

      Between the 3rd and 5th of each month.

    • D. 

      Between the 22nd-24th of each month.

  • 25. 
    If a customer says that they receive a Social Security check on the 5th of each month, and that’s when they mail their checks to pay their bills, what billing cycle should we move them to so that they are not past due every month?
    • A. 

      The 12th cycle

    • B. 

      The 18th cycle

    • C. 

      The 22nd cycle

    • D. 

      The 4th cycle

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