Sales And Marketing: Returns Management! Trivia Quiz Questions

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Dolores.pope
Dolores.pope, Business management
Dolores, a proficient Business Management System Manager, excels in overseeing and optimizing business processes, ensuring efficiency and effectiveness for organizational success.
Quizzes Created: 12 | Total Attempts: 3,364
| Attempts: 130
Quiz Flashcard
SettingsSettings
Please wait...
  • 1/11 Questions

    The next step upon receiving the Credit Note is to ________ customer.

Please wait...
About This Quiz

This quiz focuses on returns management within sales and marketing, assessing skills in handling credit notes, product returns, and reimbursements. It's designed for professionals seeking to enhance their knowledge in efficient returns processes and systems integration.

Sales And Marketing: Returns Management! Trivia Quiz Questions - Quiz

Quiz Preview

  • 2. 

    The following step upon receiving the returned product is to inspect and count items and record the results using the WMS and __________ credit modules.

    Explanation
    The correct answer is Accpac, accpac, ACCPAC. Accpac is a software that is used for accounting and inventory management. It is commonly used in warehouses and distribution centers to track and manage inventory. The WMS (Warehouse Management System) module in Accpac is used to record and track the movement of inventory within the warehouse. The credit module in Accpac is used to process returns and issue credits to customers. Therefore, using the WMS and Accpac credit modules would be the appropriate steps to inspect, count, and record returned items.

    Rate this question:

  • 3. 

    Generate and sign ______ note verifying receipt of the returned product.

    Explanation
    The correct answer is "credit" because it is referring to a note that verifies the receipt of a returned product. In this context, "credit" is commonly used to describe the action of returning a product and receiving a refund or credit towards future purchases. The note serves as proof that the return has been acknowledged and processed.

    Rate this question:

  • 4. 

    Generate and sign ________ note verifying receipt of the returned product.

    Explanation
    The correct answer is "credit". In this context, a credit note is a document that verifies the receipt of a returned product. It is a form of acknowledgement or proof that the return has been processed and the customer will receive a credit or refund for the returned item. The word "credit" is used in all three variations (CREDIT, Credit, and credit) to emphasize the importance of issuing a credit note for the returned product.

    Rate this question:

  • 5. 

    Generate ______ to verify exchange for product returned for exchange.

    Explanation
    To verify the exchange for a product returned for exchange, a document called an "invoice" is generated. This document provides a record of the transaction, including details such as the product being exchanged, the date of the exchange, and any applicable fees or discounts. By generating an invoice, both the customer and the seller have a written record of the exchange, ensuring transparency and accuracy in the process.

    Rate this question:

  • 6. 

    Original Credit Note is returned to the Customer and forward a copy to the Marketing Department.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The original credit note is not returned to the customer. Instead, a copy of the credit note is forwarded to the marketing department.

    Rate this question:

  • 7. 

    Returned products from Customer Complaint is handled under Procedure  Returns Policy or _________

    Correct Answer
    WARRANTY
    Warranty
    warranty
    Explanation
    The correct answer is "WARRANTY, Warranty, warranty". When customers return products due to complaints, they are handled under the procedure and returns policy, as well as the warranty. The warranty ensures that customers can receive a replacement, repair, or refund for defective products within a specified period of time. Therefore, the returned products from customer complaints are dealt with according to the warranty terms and conditions.

    Rate this question:

  • 8. 

    If the customer does not agree to the proposed action, the stock should be left in the store.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    If the customer does not agree to the proposed action, it is best to leave the stock in the store. This could be because the proposed action may not align with the customer's preferences or needs. By leaving the stock in the store, it allows the customer to potentially reconsider their decision or explore other options. It also avoids any potential conflicts or dissatisfaction that may arise from forcing the proposed action onto the customer.

    Rate this question:

  • 9. 

    Issue ____   ____  Notification form to the appropriate department to initiate the return action.

    Correct Answer
    Product Recall
    PRODUCT RECALL
    product recall
    Product recall
    Explanation
    The correct answer is "Product Recall, PRODUCT RECALL, product recall, Product recall". The question is asking for the issue and notification form to initiate the return action. The phrase "Product Recall" is mentioned multiple times in different formats, indicating that it is the correct answer.

    Rate this question:

  • 10. 

    Notify Sales Representative and _______ of intent to return goods to the company.

    Correct Answer
    Customer
    customer
    CUSTOMER
    Explanation
    The given correct answer is "Customer, customer, CUSTOMER". The question is asking for the individuals who need to be notified of the intent to return goods to the company. In this case, the customer or customers who wish to return the goods should be notified, regardless of the capitalization of the word. The repetition of the word in different capitalizations suggests that it is important to notify all customers who intend to return goods.

    Rate this question:

  • 11. 

    The Sales Reps request authorization from the Sales Manager for stock valued over ______ USD.

    Correct Answer
    1000
    thousand
    Thousand
    THOUSAND
    Explanation
    The Sales Reps need to seek authorization from the Sales Manager for stock valued over 1000 USD.

    Rate this question:

Quiz Review Timeline (Updated): Apr 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Apr 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 27, 2012
    Quiz Created by
    Dolores.pope
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.