Sales And Marketing: Returns Management! Trivia Quiz Questions

11 Questions | By Dolores.pope | Last updated: Apr 21, 2022 | Total Attempts: 104

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Sales And Marketing: Returns Management! Trivia Quiz Questions - Quiz

Questions and Answers

1.

The next step upon receiving the Credit Note is to ________ customer.
2.

The following step upon receiving the returned product is to inspect and count items and record the results using the WMS and __________ credit modules.
3.

Generate and sign ______ note verifying receipt of the returned product.
4.

Generate and sign ________ note verifying receipt of the returned product.
5.

Generate ______ to verify exchange for product returned for exchange.
6.

Original Credit Note is returned to the Customer and forward a copy to the Marketing Department.
- A.
  
  True
- B.
  
  False
7.

Returned products from Customer Complaint is handled under Procedure Returns Policy or _________
8.

If the customer does not agree to the proposed action, the stock should be left in the store.
- A.
  
  True
- B.
  
  False
9.

Issue ____ ____ Notification form to the appropriate department to initiate the return action.
10.

Notify Sales Representative and _______ of intent to return goods to the company.
11.

The Sales Reps request authorization from the Sales Manager for stock valued over ______ USD.

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