Sales And Marketing: Returns Management! Trivia Quiz Questions

1.

The next step upon receiving the Credit Note is to ________ customer.

Explanation
Upon receiving the Credit Note, the next step is to reimburse the customer. This means that the company will give the customer back the money they paid for the product or service, as a result of the credit note. The word "reimburse" is repeated three times in the answer options, emphasizing its importance in the process.

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2.

The following step upon receiving the returned product is to inspect and count items and record the results using the WMS and __________ credit modules.

Explanation
The correct answer is Accpac, accpac, ACCPAC. Accpac is a software that is used for accounting and inventory management. It is commonly used in warehouses and distribution centers to track and manage inventory. The WMS (Warehouse Management System) module in Accpac is used to record and track the movement of inventory within the warehouse. The credit module in Accpac is used to process returns and issue credits to customers. Therefore, using the WMS and Accpac credit modules would be the appropriate steps to inspect, count, and record returned items.

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3.

Generate and sign ______ note verifying receipt of the returned product.

Explanation
The correct answer is "credit" because it is referring to a note that verifies the receipt of a returned product. In this context, "credit" is commonly used to describe the action of returning a product and receiving a refund or credit towards future purchases. The note serves as proof that the return has been acknowledged and processed.

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4.

Generate and sign ________ note verifying receipt of the returned product.

Explanation
The correct answer is "credit". In this context, a credit note is a document that verifies the receipt of a returned product. It is a form of acknowledgement or proof that the return has been processed and the customer will receive a credit or refund for the returned item. The word "credit" is used in all three variations (CREDIT, Credit, and credit) to emphasize the importance of issuing a credit note for the returned product.

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5.

Generate ______ to verify exchange for product returned for exchange.

Explanation
To verify the exchange for a product returned for exchange, a document called an "invoice" is generated. This document provides a record of the transaction, including details such as the product being exchanged, the date of the exchange, and any applicable fees or discounts. By generating an invoice, both the customer and the seller have a written record of the exchange, ensuring transparency and accuracy in the process.

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6.

Original Credit Note is returned to the Customer and forward a copy to the Marketing Department.

A.

True
B.

False

Correct Answer
B. False

Explanation
The original credit note is not returned to the customer. Instead, a copy of the credit note is forwarded to the marketing department.

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7.

Returned products from Customer Complaint is handled under Procedure Returns Policy or _________

Correct Answer
WARRANTY
Warranty
warranty

Explanation
The correct answer is "WARRANTY, Warranty, warranty". When customers return products due to complaints, they are handled under the procedure and returns policy, as well as the warranty. The warranty ensures that customers can receive a replacement, repair, or refund for defective products within a specified period of time. Therefore, the returned products from customer complaints are dealt with according to the warranty terms and conditions.

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8.

If the customer does not agree to the proposed action, the stock should be left in the store.

A.

True
B.

False

Correct Answer
A. True

Explanation
If the customer does not agree to the proposed action, it is best to leave the stock in the store. This could be because the proposed action may not align with the customer's preferences or needs. By leaving the stock in the store, it allows the customer to potentially reconsider their decision or explore other options. It also avoids any potential conflicts or dissatisfaction that may arise from forcing the proposed action onto the customer.

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9.

The Sales Reps request authorization from the Sales Manager for stock valued over ______ USD.

Correct Answer
1000
thousand
Thousand
THOUSAND

Explanation
The Sales Reps need to seek authorization from the Sales Manager for stock valued over 1000 USD.

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10.

Issue Notification form to the appropriate department to initiate the return action.

Correct Answer
Product Recall
PRODUCT RECALL
product recall
Product recall

Explanation
The correct answer is "Product Recall, PRODUCT RECALL, product recall, Product recall". The question is asking for the issue and notification form to initiate the return action. The phrase "Product Recall" is mentioned multiple times in different formats, indicating that it is the correct answer.

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11.

Notify Sales Representative and _______ of intent to return goods to the company.

Correct Answer
Customer
customer
CUSTOMER

Explanation
The given correct answer is "Customer, customer, CUSTOMER". The question is asking for the individuals who need to be notified of the intent to return goods to the company. In this case, the customer or customers who wish to return the goods should be notified, regardless of the capitalization of the word. The repetition of the word in different capitalizations suggests that it is important to notify all customers who intend to return goods.

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Sales And Marketing: Returns Management! Trivia Quiz Questions

The next step upon receiving the Credit Note is to ________ customer.

The following step upon receiving the returned product is to inspect and count items and record the results using the WMS and __________ credit modules.

Generate and sign ______ note verifying receipt of the returned product.

Generate and sign ________ note verifying receipt of the returned product.

Generate ______ to verify exchange for product returned for exchange.

Original Credit Note is returned to the Customer and forward a copy to the Marketing Department.

Returned products from Customer Complaint is handled under Procedure Returns Policy or _________

If the customer does not agree to the proposed action, the stock should be left in the store.

The Sales Reps request authorization from the Sales Manager for stock valued over ______ USD.

Issue ____ ____ Notification form to the appropriate department to initiate the return action.

Notify Sales Representative and _______ of intent to return goods to the company.

Issue Notification form to the appropriate department to initiate the return action.