Sales And Marketing: Returns Management! Trivia Quiz Questions

11 Questions | Total Attempts: 93

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Sales And Marketing: Returns Management! Trivia Quiz Questions

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Questions and Answers
  • 1. 
    The next step upon receiving the Credit Note is to ________ customer.
  • 2. 
    The following step upon receiving the returned product is to inspect and count items and record the results using the WMS and __________ credit modules.
  • 3. 
    Generate and sign ______ note verifying receipt of the returned product.
  • 4. 
    Generate and sign ________ note verifying receipt of the returned product.
  • 5. 
    Generate ______ to verify exchange for product returned for exchange.
  • 6. 
    Original Credit Note is returned to the Customer and forward a copy to the Marketing Department.
    • A. 

      True

    • B. 

      False

  • 7. 
    Returned products from Customer Complaint is handled under Procedure  Returns Policy or _________
  • 8. 
    If the customer does not agree to the proposed action, the stock should be left in the store.
    • A. 

      True

    • B. 

      False

  • 9. 
    The Sales Reps request authorization from the Sales Manager for stock valued over ______ USD.
  • 10. 
    Issue ____   ____  Notification form to the appropriate department to initiate the return action.
  • 11. 
    Notify Sales Representative and _______ of intent to return goods to the company.
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