PKT - New Updates April 2016

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| By Vidushiquiz
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Vidushiquiz
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Quizzes Created: 1 | Total Attempts: 32
Questions: 10 | Attempts: 32

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PKT - New Updates April 2016 - Quiz

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Questions and Answers
  • 1. 

    When the reverse pick up is unsuccessful, the new return status is :

    • A.

      SNR (Shipment not Ready)

    • B.

      BNA - Buyer Not Available

    • C.

      Return Shipment Pending: Pick up Attempted

    • D.

      None of the above

    Correct Answer
    C. Return Shipment Pending: Pick up Attempted
    Explanation
    The correct answer is "Return Shipment Pending: Pick up Attempted." This is because when the reverse pick up is unsuccessful, it means that the shipment could not be collected from the buyer. Therefore, the status of the return shipment remains pending as the pick up was attempted but not successful. The other options, SNR (Shipment not Ready) and BNA (Buyer Not Available), do not accurately reflect the situation where the pick up was attempted but unsuccessful.

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  • 2. 

    Customer can add new pick up address while filing return?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Customers can add a new pick-up address while filing a return. This allows them to provide the most convenient location for the return pick-up, which may differ from their original shipping address. By giving customers the option to add a new pick-up address, the company ensures a smooth and efficient return process, enhancing customer satisfaction.

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  • 3. 

    If the address provided by the customer for Reverse pick up is not serviceable:

    • A.

      Reverse pick up will be cancelled

    • B.

      On the page itself customer will be guided to self ship the return

    • C.

      We will ask customer to wait for 2 working days

    • D.

      None of the above

    Correct Answer
    B. On the page itself customer will be guided to self ship the return
    Explanation
    If the address provided by the customer for Reverse pick up is not serviceable, the reverse pick up will be cancelled. However, instead of leaving the customer with no options, they will be guided on the page to self-ship the return. This means that the customer will be provided with instructions on how to return the item themselves, ensuring that they can still complete the return process.

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  • 4. 

    New order status i.e. 'Received at CC' means

    • A.

      Physically product received at courier end and status of the order will be changed to SHIPPED

    • B.

      Physically product received at courier end and status of the order will be changed to HTC

    • C.

      Product is manifested and ready to be shipped

    • D.

      Product is already shipped and out for delivery

    Correct Answer
    A. Physically product received at courier end and status of the order will be changed to SHIPPED
    Explanation
    The correct answer is "physically product received at courier end and status of the order will be changed to SHIPPED." This means that when the product is received at the courier's location, the order status will be updated to "SHIPPED." This indicates that the product is ready to be delivered to the customer.

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  • 5. 

    For NEFT refund of a COD order (in RMA case):

    • A.

      Procedure of entering NEFT details will be shared later through an e-mail

    • B.

      Refund is processed in the same account which was used for order placing

    • C.

      Bank details will be captured in case of COD orders while filing return.

    • D.

      None of the above

    Correct Answer
    C. Bank details will be captured in case of COD orders while filing return.
    Explanation
    The correct answer is "Bank details will be captured in case of COD orders while filing return." This means that when a customer wants to return a Cash on Delivery (COD) order and receive a refund through NEFT (National Electronic Funds Transfer), their bank details will be collected during the return process. This information is important for the refund to be processed correctly and sent to the customer's bank account.

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  • 6. 

    Refund bar of COD orders under following case will not be created automatically:

    • A.

      COD Order and order status is cancellation

    • B.

      COD Order and order status is RTO

    • C.

      Both of above

    • D.

      None of above

    Correct Answer
    C. Both of above
    Explanation
    The refund bar of COD orders will not be created automatically if the order status is either cancellation or RTO. This means that if the customer cancels the COD order or if the order is returned to the seller, the refund bar will not be generated automatically.

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  • 7. 

    In a damage order received, if we ask customer to share both images of inner and outer packaging, RMA status to be moved to

    • A.

      Info Required: Pending with Customer Action: Outer Image Missing

    • B.

      Info Required: Pending with Customer Action: Inner Image Missing

    • C.

      Info Required: Pending with customer Action: product image missing

    • D.

      Info Required: Pending with Customer Action:Poor/ Insufficient Image

    Correct Answer
    D. Info Required: Pending with Customer Action:Poor/ Insufficient Image
    Explanation
    The correct answer is "Info Required: Pending with Customer Action:Poor/ Insufficient Image". This answer is correct because it states that the RMA status will be moved to "Info Required" and the action required from the customer is to provide poor or insufficient images of the damage. This suggests that the customer needs to provide better quality or more detailed images in order for the RMA process to proceed.

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  • 8. 

    While marking FIR for damage case and order marked delivered on panel at 3:30PM of 23rd March , two days will be considered by counting

    • A.

      23rd and 24th March

    • B.

      24th and 25th March

    • C.

      Always next two days

    • D.

      None of the above

    Correct Answer
    A. 23rd and 24th March
    Explanation
    The correct answer is 23rd and 24th March because when marking the FIR for a damage case and marking the order as delivered on the panel at 3:30 PM on 23rd March, the two days to be considered for counting are the day of marking (23rd) and the following day (24th).

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  • 9. 

    Customers who has more than _____ consecutive RTO orders in the past 3 months will not have an option to place a COD order?

    • A.

      2 orders

    • B.

      3 orders

    • C.

      1 order

    • D.

      5 orders

    Correct Answer
    A. 2 orders
    Explanation
    Customers who have more than 2 consecutive RTO (Return to Origin) orders in the past 3 months will not have the option to place a Cash on Delivery (COD) order. This policy is likely in place to mitigate the risk of customers repeatedly ordering items and then returning them, which can result in additional costs for the company. By limiting COD orders for customers with a history of consecutive RTO orders, the company can reduce the likelihood of fraudulent or unnecessary returns.

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  • 10. 

    Installation charges of BELTEK televisions from 24 to 40 inches screen under hassle free installation is :

    • A.

      250

    • B.

      200

    • C.

      150

    • D.

      Free installation

    Correct Answer
    B. 200
    Explanation
    The installation charges for BELTEK televisions ranging from 24 to 40 inches screen under hassle-free installation is 200.

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  • Current Version
  • Jun 11, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 01, 2016
    Quiz Created by
    Vidushiquiz

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