PKT - New Updates April 2016

If the address provided by the customer for Reverse pick up is not serviceable, the reverse pick up will be cancelled. However, instead of leaving the customer with no options, they will be guided on the page to self-ship the return. This means that the customer will be provided with instructions on how to return the item themselves, ensuring that they can still complete the return process.

Customers can add a new pick-up address while filing a return. This allows them to provide the most convenient location for the return pick-up, which may differ from their original shipping address. By giving customers the option to add a new pick-up address, the company ensures a smooth and efficient return process, enhancing customer satisfaction.

The correct answer is "Info Required: Pending with Customer Action:Poor/ Insufficient Image". This answer is correct because it states that the RMA status will be moved to "Info Required" and the action required from the customer is to provide poor or insufficient images of the damage. This suggests that the customer needs to provide better quality or more detailed images in order for the RMA process to proceed.

The correct answer is "Return Shipment Pending: Pick up Attempted." This is because when the reverse pick up is unsuccessful, it means that the shipment could not be collected from the buyer. Therefore, the status of the return shipment remains pending as the pick up was attempted but not successful. The other options, SNR (Shipment not Ready) and BNA (Buyer Not Available), do not accurately reflect the situation where the pick up was attempted but unsuccessful.

Customers who have more than 2 consecutive RTO (Return to Origin) orders in the past 3 months will not have the option to place a Cash on Delivery (COD) order. This policy is likely in place to mitigate the risk of customers repeatedly ordering items and then returning them, which can result in additional costs for the company. By limiting COD orders for customers with a history of consecutive RTO orders, the company can reduce the likelihood of fraudulent or unnecessary returns.

The correct answer is "physically product received at courier end and status of the order will be changed to SHIPPED." This means that when the product is received at the courier's location, the order status will be updated to "SHIPPED." This indicates that the product is ready to be delivered to the customer.

The refund bar of COD orders will not be created automatically if the order status is either cancellation or RTO. This means that if the customer cancels the COD order or if the order is returned to the seller, the refund bar will not be generated automatically.

The correct answer is "Bank details will be captured in case of COD orders while filing return." This means that when a customer wants to return a Cash on Delivery (COD) order and receive a refund through NEFT (National Electronic Funds Transfer), their bank details will be collected during the return process. This information is important for the refund to be processed correctly and sent to the customer's bank account.

The correct answer is 23rd and 24th March because when marking the FIR for a damage case and marking the order as delivered on the panel at 3:30 PM on 23rd March, the two days to be considered for counting are the day of marking (23rd) and the following day (24th).

The installation charges for BELTEK televisions ranging from 24 to 40 inches screen under hassle-free installation is 200.