PKT - New Updates April 2016

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Vidushiquiz
V
Vidushiquiz
Community Contributor
Quizzes Created: 1 | Total Attempts: 32
| Attempts: 32
SettingsSettings
Please wait...
  • 1/10 Questions

    When the reverse pick up is unsuccessful, the new return status is :

    • SNR (Shipment not Ready)
    • BNA - Buyer Not Available
    • Return Shipment Pending: Pick up Attempted
    • None of the above
Please wait...
About This Quiz

This quiz covers updates from April 2016 related to returns management, including unsuccessful pickups, address changes, and refund procedures in an e-commerce context.

PKT - New Updates April 2016 - Quiz

Quiz Preview

  • 2. 

    Customer can add new pick up address while filing return?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Customers can add a new pick-up address while filing a return. This allows them to provide the most convenient location for the return pick-up, which may differ from their original shipping address. By giving customers the option to add a new pick-up address, the company ensures a smooth and efficient return process, enhancing customer satisfaction.

    Rate this question:

  • 3. 

    If the address provided by the customer for Reverse pick up is not serviceable:

    • Reverse pick up will be cancelled

    • On the page itself customer will be guided to self ship the return

    • We will ask customer to wait for 2 working days

    • None of the above

    Correct Answer
    A. On the page itself customer will be guided to self ship the return
    Explanation
    If the address provided by the customer for Reverse pick up is not serviceable, the reverse pick up will be cancelled. However, instead of leaving the customer with no options, they will be guided on the page to self-ship the return. This means that the customer will be provided with instructions on how to return the item themselves, ensuring that they can still complete the return process.

    Rate this question:

  • 4. 

    New order status i.e. 'Received at CC' means

    • Physically product received at courier end and status of the order will be changed to SHIPPED

    • Physically product received at courier end and status of the order will be changed to HTC

    • Product is manifested and ready to be shipped

    • Product is already shipped and out for delivery

    Correct Answer
    A. Physically product received at courier end and status of the order will be changed to SHIPPED
    Explanation
    The correct answer is "physically product received at courier end and status of the order will be changed to SHIPPED." This means that when the product is received at the courier's location, the order status will be updated to "SHIPPED." This indicates that the product is ready to be delivered to the customer.

    Rate this question:

  • 5. 

    For NEFT refund of a COD order (in RMA case):

    • Procedure of entering NEFT details will be shared later through an e-mail

    • Refund is processed in the same account which was used for order placing

    • Bank details will be captured in case of COD orders while filing return.

    • None of the above

    Correct Answer
    A. Bank details will be captured in case of COD orders while filing return.
    Explanation
    The correct answer is "Bank details will be captured in case of COD orders while filing return." This means that when a customer wants to return a Cash on Delivery (COD) order and receive a refund through NEFT (National Electronic Funds Transfer), their bank details will be collected during the return process. This information is important for the refund to be processed correctly and sent to the customer's bank account.

    Rate this question:

  • 6. 

    Refund bar of COD orders under following case will not be created automatically:

    • COD Order and order status is cancellation

    • COD Order and order status is RTO

    • Both of above

    • None of above

    Correct Answer
    A. Both of above
    Explanation
    The refund bar of COD orders will not be created automatically if the order status is either cancellation or RTO. This means that if the customer cancels the COD order or if the order is returned to the seller, the refund bar will not be generated automatically.

    Rate this question:

  • 7. 

    In a damage order received, if we ask customer to share both images of inner and outer packaging, RMA status to be moved to

    • Info Required: Pending with Customer Action: Outer Image Missing

    • Info Required: Pending with Customer Action: Inner Image Missing

    • Info Required: Pending with customer Action: product image missing

    • Info Required: Pending with Customer Action:Poor/ Insufficient Image

    Correct Answer
    A. Info Required: Pending with Customer Action:Poor/ Insufficient Image
    Explanation
    The correct answer is "Info Required: Pending with Customer Action:Poor/ Insufficient Image". This answer is correct because it states that the RMA status will be moved to "Info Required" and the action required from the customer is to provide poor or insufficient images of the damage. This suggests that the customer needs to provide better quality or more detailed images in order for the RMA process to proceed.

    Rate this question:

  • 8. 

    While marking FIR for damage case and order marked delivered on panel at 3:30PM of 23rd March , two days will be considered by counting

    • 23rd and 24th March

    • 24th and 25th March

    • Always next two days

    • None of the above

    Correct Answer
    A. 23rd and 24th March
    Explanation
    The correct answer is 23rd and 24th March because when marking the FIR for a damage case and marking the order as delivered on the panel at 3:30 PM on 23rd March, the two days to be considered for counting are the day of marking (23rd) and the following day (24th).

    Rate this question:

  • 9. 

    Customers who has more than _____ consecutive RTO orders in the past 3 months will not have an option to place a COD order?

    • 2 orders

    • 3 orders

    • 1 order

    • 5 orders

    Correct Answer
    A. 2 orders
    Explanation
    Customers who have more than 2 consecutive RTO (Return to Origin) orders in the past 3 months will not have the option to place a Cash on Delivery (COD) order. This policy is likely in place to mitigate the risk of customers repeatedly ordering items and then returning them, which can result in additional costs for the company. By limiting COD orders for customers with a history of consecutive RTO orders, the company can reduce the likelihood of fraudulent or unnecessary returns.

    Rate this question:

  • 10. 

    Installation charges of BELTEK televisions from 24 to 40 inches screen under hassle free installation is :

    • 250

    • 200

    • 150

    • Free installation

    Correct Answer
    A. 200
    Explanation
    The installation charges for BELTEK televisions ranging from 24 to 40 inches screen under hassle-free installation is 200.

    Rate this question:

Quiz Review Timeline (Updated): Jun 11, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jun 11, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 01, 2016
    Quiz Created by
    Vidushiquiz

Related Topics

Recent Quizzes

Internet Regulation Policy Personality Quiz: Data Protection and Privacy Internet Regulation Policy Personality Quiz: Data Protection and Privacy
Protective Regulatory Policy MCQ Quiz Protective Regulatory Policy MCQ Quiz
quiz on company policies quiz on company policies
TFSIN Leave Policy Quiz TFSIN Leave Policy Quiz
TFSIN Mobile Policy Quiz TFSIN Mobile Policy Quiz
Local Conveyance & Mobile Reimbursement Policy Quiz Local Conveyance & Mobile Reimbursement Policy Quiz
5. Some Policy Related Questions 5. Some Policy Related Questions
PKT - Skip Manual PKT - Skip Manual
PKT 1 - Return Sep'16 PKT 1 - Return Sep'16

Featured Quizzes

Are You Ready For IQ Quiz: Test Your Intelligence Now Are You Ready For IQ Quiz: Test Your Intelligence Now
Which Sonic Character Are You? Which Sonic Character Are You?
Can You Guess These Asian's Nationality? Can You Guess These Asian's Nationality?
What Ethnicity Do I Look Like? What Ethnicity Do I Look Like?
Basketball Quiz Questions And Answers Basketball Quiz Questions And Answers
Articles Quiz With Answers Articles Quiz With Answers
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.