Pre-quiz Supervisor Skills Level 1

Positive Performance Management includes setting clear targets/tasks, giving the necessary training, observing and monitoring performance, providing feedback, and offering further coaching if needed. It also involves reviewing and evaluating performance to ensure continuous improvement. This approach focuses on supporting employees by providing the necessary resources and guidance to meet their goals, rather than disciplining or punishing them for underperformance.

The correct answer is Role Model, Facilitator, Coach and Coordinator. This is because as a FINCA Supervisor, one is expected to lead by example and be a role model for their team. They should also facilitate the work process by providing resources and support to their team members. Additionally, they should act as a coach, providing guidance and mentoring to help their team members improve their skills. Lastly, they should coordinate the activities of their team to ensure smooth operations.

The correct answer is "People, teams, organizations, and communities." This definition of leadership encompasses a broader scope than just donors or clients. It suggests that leadership involves creating positive change and opportunities for individuals, teams, organizations, and communities as a whole. It emphasizes the importance of considering the impact and well-being of various stakeholders in the leadership role.

After observing the team member not following the new procedure, the next step would be to give feedback to the staff member. This feedback should include an explanation of the importance of implementing the new procedures and the reasons behind it. If necessary, coaching can be provided to help the team member understand and adapt to the new procedures. Additionally, setting an aim or goal for the team member to work towards can help reinforce the importance of following the new procedures.

In face-to-face communication, our message is received not only through our words and voice tone but also through our body language. Body language includes facial expressions, gestures, posture, and other nonverbal cues. Research suggests that body language accounts for a significant portion of communication, representing 55% of the overall message. This means that our nonverbal cues play a crucial role in conveying meaning and emotions during interpersonal interactions.

The correct answer is "Enjoying challenging work, recognition, opportunities to develop/grow and a positive relationship with line-manager" because these factors are examples of intrinsic motivators. Intrinsic motivators are internal factors that drive individuals to engage in a task or activity for their own personal satisfaction or enjoyment. Enjoying challenging work indicates that the individual finds the work stimulating and fulfilling. Recognition and opportunities to develop/grow suggest that the individual values personal growth and achievement. Lastly, a positive relationship with a line-manager can contribute to job satisfaction and motivation.

A FINCA Supervisor inspires the best in individuals and teams to achieve positive results and change. This means that the supervisor motivates and encourages their team members to perform at their highest potential and strive for success. They create an environment that fosters growth, innovation, and collaboration, leading to positive outcomes and the ability to drive change within the organization. This approach emphasizes the importance of empowerment and motivation rather than simply giving directions or being task-focused.

As a FINCA Supervisor, it is important to demonstrate the FINCA brand attributes in behavior. The correct answer is "Warmth, Trust and Responsible Banking." This means that as a supervisor, one should exhibit warmth towards clients and colleagues, establish trust through reliable and ethical practices, and promote responsible banking practices. These attributes align with the values and goals of FINCA, which aims to provide financial services that empower individuals and communities, leading to brighter futures.

The elements that can be considered to support positive communication include positive regard, positive body language, actively listening, paraphrasing, and asking open questions. Positive regard means showing respect and valuing the other person's thoughts and feelings. Positive body language involves using non-verbal cues such as nodding and maintaining eye contact to show interest and attentiveness. Actively listening means fully focusing on the speaker and understanding their message. Paraphrasing helps to clarify and confirm understanding, while asking open questions encourages the person to share more information and promotes further conversation.

The correct answer is "Achieving the Task, Managing the Team and Managing Individuals (on your team)". This answer accurately reflects the key strategic responsibilities of a FINCA Supervisor. It highlights the importance of achieving the task at hand, effectively managing the team as a whole, and also paying attention to managing the individuals within the team. This comprehensive approach ensures that both the overall goals and the individual needs of team members are addressed and met.

Performance Feedback is the ongoing process of conversation between a team member and their line-manager to exchange information about performance expected and the performance exhibited. This means that both the team member and their line-manager are involved in discussing the performance expectations and the actual performance of the team member. It is a two-way communication where information is shared and feedback is given to improve performance. This option accurately describes the purpose and nature of performance feedback.

To succeed, teams need a clear vision, target, and a way of working to ensure everyone is aligned and working towards the same goals. Defined roles and responsibilities help in assigning tasks and ensuring accountability within the team. Communication and feedback are crucial for effective collaboration and problem-solving. Therefore, all the mentioned factors are necessary for a team's success.