Post-quiz Supervisor Skills Level 1 (V 4.0)

12 Questions | Total Attempts: 36

SettingsSettingsSettings
Please wait...
Post-quiz Supervisor Skills Level 1 (V 4.0)

Dear Participant of the Course "Supervisor Skills Level 1"It’s time to take the post-quiz for your FDA Course!This quiz consists of in total 12 questions. The maximum score you can achieve is 120 points. In order to pass the quiz you need a passing score of 80%. You have 2 attempts to pass the quiz. Time limit to complete the quiz is 25 minutes. We wish you success!FINCA Development Academy


Questions and Answers
  • 1. 
    As a FINCA Supervisor I demonstrate the FINCA brand attributes in my behavior.  The FINCA brand attributes are:
    • A. 

      Warmth, Respect and Responsible Banking

    • B. 

      Creating Brighter Futures

    • C. 

      Warmth, Trust and Responsible Banking

    • D. 

      None of the above

  • 2. 
    At FINCA we defined leadership as creating brighter futures for: 
    • A. 

      Donors

    • B. 

      People, teams, organizations, and communities

    • C. 

      Clients

    • D. 

      None of the above

  • 3. 
     As a FINCA Supervisor I have three key strategic responsibilities. These are: 
    • A. 

      Achieving Portfolio, Managing PAR and Managing NOM.

    • B. 

      Managing the Branch, Achieving the Task and Managing the People

    • C. 

      Achieving the Task, Managing the Team and Managing Individuals (on your team)

    • D. 

      None of the above

  • 4. 
    As a FINCA Supervisor I play many different roles when carrying out my activities.  These can be characterized as:
    • A. 

      Role Model, Facilitator, Coach and Coordinator.

    • B. 

      Dictator, Disciplinarian, Director, Decision Maker

    • C. 

      Role Model, Coach, Dictator, Disciplinarian

    • D. 

      None of the above

  • 5. 
    The definition of a FINCA Supervisor can be best described as: 
    • A. 

      A FINCA Supervisor gives direction and ensures individuals and teams comply with this direction

    • B. 

      A FINCA Supervisor INSPIRES the best in individuals and teams to achieve positive results and change

    • C. 

      A FINCA Supervisor drives results by being task focused and tells people how to do things

    • D. 

      None of the above

  • 6. 
    Teams need the following to succeed: 
    • A. 

      A clear vision, target and a way of working

    • B. 

      Defined roles and responsibilities

    • C. 

      Communication and Feedback

    • D. 

      All the above

  • 7. 
    Positive Performance Management includes: 
    • A. 

      Setting clear targets/tasks, giving the necessary training, observe and monitor, give feedback and further coaching if needed and review/evaluate performance

    • B. 

      Setting clear targets/tasks, review and either discipline if performance not met or reward when performance is met

    • C. 

      Setting clear targets/tasks, Observing and feedback when they are not meeting the desired standard, set consequences if standards are not met

    • D. 

      None of the above

  • 8. 
    You have observed a member of staff in the field.  They have recently attending training on the new Village Banking procedure and you have discussed and set the standard that the new procedures must be implemented.  You observed that the team member did not follow the new procedure but reverted to the old procedure.   What do you do next? 
    • A. 

      Call the team member to a disciplinary hearing

    • B. 

      Send the team member for further training

    • C. 

      Give feedback, and coach if necessary, set an aim

    • D. 

      None of the above

  • 9. 
    When in face-to-face communication our message is received through our words, voice tone and body language.   What % does body language represent? 
    • A. 

      Body Language represents 7%

    • B. 

      Body Language represents 38%

    • C. 

      Body Language represents 55%

    • D. 

      None of the above

  • 10. 
    What elements can be considered to support positive communication: 
    • A. 

      Positive Regard, Positive Body Language, Actively Listen, Paraphase and ask open questions

    • B. 

      State what you need, Give your input, Ask the person for feedback on your input, and make a decision

    • C. 

      Positive Regard and ask lots of questions whilst nodding to their responses

    • D. 

      None of the above

  • 11. 
    Performance Feedback is the on-going process of conversation between:
    • A. 

      A team member and their line-manager so the line-manager can give feedback on the team members failure to reach performance targets

    • B. 

      A team member and their line-manager so that the line-manager can give feedback on the team members performance

    • C. 

      A team member and their line-manager to exchange information about performance expected and the performance exhibited

    • D. 

      None of the above

  • 12. 
    The following are examples of intrinsic motivators: 
    • A. 

      Salary increase, new uniform, and new office furniture

    • B. 

      Enjoying challenging work, recognition, opportunities to develop/grow and a positive relationship with line-manager

    • C. 

      Working from home, job security, and benefits.

    • D. 

      None of the above

Back to Top Back to top