Post-quiz Supervisor Skills Level 1 (V 4.0)

The correct answer is "Role Model, Facilitator, Coach and Coordinator." This answer suggests that as a FINCA Supervisor, the individual takes on multiple roles to carry out their activities. They serve as a role model, setting a positive example for others to follow. They also act as a facilitator, helping to create an environment that supports the accomplishment of goals. Additionally, they serve as a coach, providing guidance and support to help others improve their performance. Lastly, they act as a coordinator, ensuring that tasks and resources are effectively managed and organized.

The correct answer is "People, teams, organizations, and communities." This definition of leadership encompasses a broader scope, recognizing that leaders have the potential to make a positive impact on various aspects of society. By focusing on people, teams, organizations, and communities, leaders can work towards creating brighter futures for individuals, fostering teamwork and collaboration, driving organizational growth and success, and ultimately benefiting the wider community as a whole.

A FINCA Supervisor inspires the best in individuals and teams to achieve positive results and change. This means that the supervisor motivates and encourages their team members to perform at their highest potential and achieve their goals. They create a positive and supportive work environment that fosters growth and development. By inspiring their team, the supervisor can drive positive results and facilitate positive change within the organization.

The elements that can be considered to support positive communication are positive regard, positive body language, actively listening, paraphrasing, and asking open questions. Positive regard means showing respect and valuing the other person's thoughts and feelings. Positive body language involves using gestures, facial expressions, and posture that convey interest and openness. Actively listening means paying full attention to the speaker and showing understanding. Paraphrasing is restating the speaker's words in your own words to ensure understanding. Asking open questions encourages the speaker to provide more information and promotes further conversation.

Positive Performance Management involves setting clear targets/tasks, providing the necessary training, observing and monitoring performance, giving feedback, and offering further coaching if needed. It also includes reviewing and evaluating performance to ensure that the desired standards are met. This approach focuses on supporting and developing employees by providing guidance and resources to help them achieve their goals. It emphasizes a proactive and constructive approach to managing performance, rather than solely focusing on discipline or rewards.

In face-to-face communication, our message is received not only through our words and voice tone but also through our body language. Body language includes facial expressions, gestures, posture, and other non-verbal cues. According to the given answer, body language represents 55% of the communication. This means that a significant portion of the message is conveyed through non-verbal cues, emphasizing the importance of paying attention to and effectively using body language in communication.

After observing that the team member did not follow the new procedure despite attending training and discussing the standard, the next step would be to give feedback to the staff member. This feedback should include highlighting the deviation from the new procedure and discussing the importance of adhering to it. If necessary, coaching should be provided to address any gaps in understanding or skills. Additionally, setting a clear aim or expectation for future adherence to the new procedure can help reinforce the importance of following it. Calling the team member to a disciplinary hearing or sending them for further training may not be necessary at this stage, as the issue can be addressed through feedback and coaching.

As a FINCA Supervisor, it is important to demonstrate the brand attributes of Warmth, Trust, and Responsible Banking in my behavior. These attributes reflect the values and principles that the FINCA organization stands for. Warmth signifies a welcoming and compassionate approach towards clients, while Trust emphasizes the reliability and credibility of the services provided. Responsible Banking highlights the ethical and sustainable practices followed by FINCA. By exhibiting these attributes, I contribute to building a positive brand image and fostering trust among clients and stakeholders.

The correct answer is "Achieving the Task, Managing the Team and Managing Individuals (on your team)". This answer aligns with the role of a FINCA Supervisor, who is responsible for achieving the overall task or goal, managing the team as a whole, and also managing the individuals within the team. These three responsibilities are crucial for the success of a supervisor in effectively leading and coordinating their team towards achieving the desired outcomes.

This answer is correct because the examples listed - enjoying challenging work, recognition, opportunities to develop/grow, and a positive relationship with a line-manager - are all examples of intrinsic motivators. Intrinsic motivators are factors that come from within an individual and drive their motivation and engagement in their work. These factors are not external rewards or incentives like salary increase, new uniform, or new office furniture, but rather internal factors that contribute to an individual's sense of fulfillment, satisfaction, and personal growth in their work.

Performance Feedback is the ongoing process of conversation between a team member and their line-manager to exchange information about performance expected and the performance exhibited. This involves a two-way communication where both parties discuss the goals, expectations, and progress of the team member's performance. It allows for constructive feedback, clarification of expectations, and identification of areas for improvement. This process helps to align the team member's performance with the desired outcomes and fosters continuous improvement.

The teams need all of the mentioned factors in order to succeed. A clear vision, target, and a way of working provide a direction and purpose for the team. Defined roles and responsibilities ensure that each team member understands their tasks and contributes effectively. Communication and feedback are essential for collaboration and continuous improvement within the team. Therefore, all of the above factors are necessary for the success of a team.