Part - 2 Quality Concepts

35 Questions | Total Attempts: 597

SettingsSettingsSettings
Please wait...
Part - 2 Quality Concepts

Covered Topics:1. Continuous Improvement , Continual Improvement2. Quality Assurance and Quality Control3. COQ4. Metric and Specifications5. Voice of Customer6. Kano ModelRegards:Praveen Kumar S


Questions and Answers
  • 1. 
    1.       Many different approaches covering different areas:
    • A. 

      A. Continuous Improvement

    • B. 

      B. Continual Improvement

  • 2. 
    1.       Continuous improvement is a subset of continual improvement:
    • A. 

      A. True

    • B. 

      B. False

  • 3. 
    1.       _______is an ongoing effort to improve product service or process:
    • A. 

      A. Continual Improvement

    • B. 

      B. Continuous improvement

  • 4. 
    1.       Continuous improvement widely used tools:
    • A. 

      A. PDCA

    • B. 

      B. SPOC

  • 5. 
    1.       COQ:
    • A. 

      A. Cost of Quality

    • B. 

      B. Customer oriented quality prog

  • 6. 
    TotTotal Quality Cost are:
    • A. 

      A. Failure cost, Prevention Cost, and Appraisal Cost

    • B. 

      B. Planning, improvement, and control

  • 7. 
    1.       Rework is an ex for:
    • A. 

      A. Failure Cost

    • B. 

      B. Prevention Cost

  • 8. 
    1.       Quality planning comes under:
    • A. 

      A. Appraisal Cost,

    • B. 

      B. Prevention Cost

  • 9. 
    1.       Training is an ex for: 
    • A. 

      A. Appraisal Cost

    • B. 

      B. Prevention Cost

  • 10. 
    1.       Process Capability Evaluation:
    • A. 

      A. Appraisal Cost

    • B. 

      B. Prevention Cost

  • 11. 
    1.       Cost of Calibration::
    • A. 

      A. Failure Cost,

    • B. 

      B. Appraisal Cost

  • 12. 
    1.       Audits comes under:
    • A. 

      A. Appraisal Cost,

    • B. 

      B. Preventive Cost,

  • 13. 
    1.       Processing customer complaints:
    • A. 

      A. Failure cost,

    • B. 

      B. Appraisal cost

  • 14. 
    “Two type of Failure Cost:
    • A. 

      A. Internal Failure cost & External Failure Cost

    • B. 

      B. Pre-operative failure cost and Post-operative Failure cost

  • 15. 
    1.       Customer return goods delivered is:
    • A. 

      A External Failure Cost

    • B. 

      B. Post-operative Failure cost

  • 16. 
    1.       COPQ is the sum of all costs that would disappear if there were no quality problems:
    • A. 

      A. Juran

    • B. 

      B. Deming

  • 17. 
    1.       The act of given confidence, the state of being certain:
    • A. 

      A. Quality Assurance

    • B. 

      B. Quality Control

  • 18. 
    1.       The Planned and systematic activity implemented in a quality system so that quality requirements for a product or service will be fulfilled:
    • A. 

      A. Quality Assurance

    • B. 

      B. Quality Control

  • 19. 
    1.       The Observation techniques and activities used to fulfil requirements for quality:
    • A. 

      A. Quality Assurance

    • B. 

      B. Quality Control

  • 20. 
    1.       The Act of guiding a process:
    • A. 

      A. Quality Assurance

    • B. 

      B. Quality Control

  • 21. 
    • A. 

      A. Quality Assurance and Quality Control

    • B. 

      B. Joseph Juran Trilogy Diagram

  • 22. 
    1.       Punch In Time Work:
    • A. 

      A. Metric

    • B. 

      B. Specification

  • 23. 
    1.       80%-85% of Question should be answered correctly in order to pass in QPEP
    • A. 

      A. Metric

    • B. 

      B. Specification

  • 24. 
    1.       Customer in need of a product delivered at his door step:
    • A. 

      A. Threshold Attributes

    • B. 

      B. Performance Attributes

  • 25. 
    1.       ATM machine is meeting:
    • A. 

      A. Threshold attributes

    • B. 

      B. Performance Attributes