Part - 2 Quality Concepts
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Covered Topics:1. Continuous Improvement , Continual Improvement2. Quality Assurance and Quality Control3. COQ4. Metric and Specifications5. Voice of Customer6. Kano ModelRegards:Praveen Kumar S
- 1.1. Many different approaches covering different areas:
- A.
A. Continuous Improvement
- B.
B. Continual Improvement
- 2.1. Continuous improvement is a subset of continual improvement:
- A.
A. True
- B.
B. False
- 3.1. _______is an ongoing effort to improve product service or process:
- A.
A. Continual Improvement
- B.
B. Continuous improvement
- 4.1. Continuous improvement widely used tools:
- A.
A. PDCA
- B.
B. SPOC
- 5.1. COQ:
- A.
A. Cost of Quality
- B.
B. Customer oriented quality prog
- 6.TotTotal Quality Cost are:
- A.
A. Failure cost, Prevention Cost, and Appraisal Cost
- B.
B. Planning, improvement, and control
- 7.1. Rework is an ex for:
- A.
A. Failure Cost
- B.
B. Prevention Cost
- 8.1. Quality planning comes under:
- A.
A. Appraisal Cost,
- B.
B. Prevention Cost
- 9.1. Training is an ex for:
- A.
A. Appraisal Cost
- B.
B. Prevention Cost
- 10.1. Process Capability Evaluation:
- A.
A. Appraisal Cost
- B.
B. Prevention Cost
- 11.1. Cost of Calibration::
- A.
A. Failure Cost,
- B.
B. Appraisal Cost
- 12.1. Audits comes under:
- A.
A. Appraisal Cost,
- B.
B. Preventive Cost,
- 13.1. Processing customer complaints:
- A.
A. Failure cost,
- B.
B. Appraisal cost
- 14.“Two type of Failure Cost:
- A.
A. Internal Failure cost & External Failure Cost
- B.
B. Pre-operative failure cost and Post-operative Failure cost
- 15.1. Customer return goods delivered is:
- A.
A External Failure Cost
- B.
B. Post-operative Failure cost
- 16.1. COPQ is the sum of all costs that would disappear if there were no quality problems:
- A.
A. Juran
- B.
B. Deming
- 17.1. The act of given confidence, the state of being certain:
- A.
A. Quality Assurance
- B.
B. Quality Control
- 18.1. The Planned and systematic activity implemented in a quality system so that quality requirements for a product or service will be fulfilled:
- A.
A. Quality Assurance
- B.
B. Quality Control
- 19.1. The Observation techniques and activities used to fulfil requirements for quality:
- A.
A. Quality Assurance
- B.
B. Quality Control
- 20.1. The Act of guiding a process:
- A.
A. Quality Assurance
- B.
B. Quality Control
- 21.
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- A.
A. Quality Assurance and Quality Control
- B.
B. Joseph Juran Trilogy Diagram
- 22.1. Punch In Time Work:
- A.
A. Metric
- B.
B. Specification
- 23.1. 80%-85% of Question should be answered correctly in order to pass in QPEP
- A.
A. Metric
- B.
B. Specification
- 24.1. Customer in need of a product delivered at his door step:
- A.
A. Threshold Attributes
- B.
B. Performance Attributes
- 25.1. ATM machine is meeting:
- A.
A. Threshold attributes
- B.
B. Performance Attributes
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