What do you know about customer retention? Every business aims to either gain new customers or be able to retain the ones that they have. The quiz below is based on enhancing Customer Retention Culture Conditions based on Actual Vehicle Needs. Take up this quiz and get to see just how good you are as a salesperson. Give it a try!
This ASSURES your opportunity to review the inspection results with the customer and recommend additional needed services AS SOON AS POSSIBLE! Which is essential for Service Sales Strategies Success!
This helps because our accounting department is detail-oriented and it makes them smile when the correct information is in the system.
This is not a good policy because some customers want to call us instead
This sounds good but it's not really realistic, Advisors are super busy and can't be expected to call their customers, after all, they still have to go to lunch and check Facebook.
This will reassure the customer of the overall condition of their vehicle so improvements/repairs make sense
In case the customer is depressed you don't want them to start crying
You previously asked them "You want the good news first or the bad news first?", but ONLY if their choice is "The Good News"
Because the customer may agree to repair the vehicle if they feel there are no other lurking concerns they are not aware of.
Both A and D are correct and essential for Service Sales Strategies Success!
Doing work on your in-laws car
Packaging jobs that are related to another job together so they make more sense and have a better chance of being approved. An essential element of The Service Sales Strategies Process!
Explaining what work the customer needs by providing an analogy that the customer can "relate to"
More importantly, it allows the customer to understand what is being recommended to them and why the repair or service is needed.
Is a tool to help you organize how to present additional service needs and diagnostic results to the customer
Is far more effective than breaking everything down and giving the customer individual prices
Using it makes priorities crystal clear and options easy to discuss
All points above are correct and essential elements of the Service Sales Strategies Process!
Here's an interesting quiz for you.