Process Mapping Practice Quiz

12 Questions | By Zankex16 | Updated: Mar 22, 2022 | Attempts: 2224

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This quiz was created using the Process Mapping study gudie

Questions and Answers

1.

Process mapping is part of which CI Capability
- A.
  
  C1 Process Design
- B.
  
  C2 Problem Solving
- C.
  
  C3 Knowledge Sharing
- D.
  
  C4 Leaders Coach
2.

Mapping is best done with a cross-functional group of people who do the work. Include the customer and supplier where possible.
- A.
  
  True
- B.
  
  False
3.

A SIPOC is the simplest map and should be done first
- A.
  
  True
- B.
  
  False
4.

Which of the following are mapping rules? Check all that apply
- A.
  
  Go and See if possible
- B.
  
  Map the work as described by the person who actually does the work
- C.
  
  Map what is done most of the time (60% of the time)
- D.
  
  If construcing a current state map, map what is really done, not what is supposed to be done
5.

Process maps are used to:
- A.
  
  Graphically display and define the process
- B.
  
  Evaluate tasks for value add, necessity, and waste
- C.
  
  Show where problems are occurring
- D.
  
  Show how long steps take
6.

Value Added must include
- A.
  
  Something the customer is willing to pay for
- B.
  
  Something that changes the product in some way
- C.
  
  Be done right the first time
- D.
  
  All of the above
7.

Swim lane maps are used for:
- A.
  
  Problem identification
- B.
  
  Time study
- C.
  
  Value added analysis
8.

SIPOC stands for Supplier, Input, _______________, Output, Customer
9.

The CI thought process on process maps includes:
- A.
  
  Eliminate waste
- B.
  
  Eliminate backward loops
- C.
  
  Look for opportunities to do parallel work
- D.
  
  Minimize formal inspections
- E.
  
  Minimize handoffs