Process Mapping Practice Quiz

12 Questions | Total Attempts: 1087

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Process Mapping Practice Quiz

This quiz was created using the Process Mapping study gudie


Questions and Answers
  • 1. 
    Process mapping is part of which CI Capability
    • A. 

      C1 Process Design

    • B. 

      C2 Problem Solving

    • C. 

      C3 Knowledge Sharing

    • D. 

      C4 Leaders Coach

  • 2. 
    Mapping is best done with a cross-functional group of people who do the work. Include the customer and supplier where possible.
    • A. 

      True

    • B. 

      False

  • 3. 
    A SIPOC is the simplest map and should be done first
    • A. 

      True

    • B. 

      False

  • 4. 
    Which of the following are mapping rules? Check all that apply
    • A. 

      Go and See if possible

    • B. 

      Map the work as described by the person who actually does the work

    • C. 

      Map what is done most of the time (60% of the time)

    • D. 

      If construcing a current state map, map what is really done, not what is supposed to be done

  • 5. 
    Process maps are used to:
    • A. 

      Graphically display and define the process

    • B. 

      Evaluate tasks for value add, necessity, and waste

    • C. 

      Show where problems are occurring

    • D. 

      Show how long steps take

  • 6. 
    Value Added must include
    • A. 

      Something the customer is willing to pay for

    • B. 

      Something that changes the product in some way

    • C. 

      Be done right the first time

    • D. 

      All of the above

  • 7. 
    Swim lane maps are used for:
    • A. 

      Problem identification

    • B. 

      Time study

    • C. 

      Value added analysis

  • 8. 
    SIPOC stands for Supplier, Input, _______________, Output, Customer
  • 9. 
    The CI thought process on process maps includes:
    • A. 

      Eliminate waste

    • B. 

      Eliminate backward loops

    • C. 

      Look for opportunities to do parallel work

    • D. 

      Minimize formal inspections

    • E. 

      Minimize handoffs