In business, a process analyst identifies the current state of processes, elicits their useful and harmful attributes, documents models of the processes, and facilitates stakeholder groups to a consensus regarding new business process designs. What do you know about process analysts?
Plan
DO
Check
Align
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1 only
1 and 2 only
1, 2 and 4 only
All of the above
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It is measurable
Delivers specific results
Responds to specific events
A method of structuring an organization
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1, 3 and 4 only
All of the above
1, 2 and 3 only
1, 2 and 4 only
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Carried out by Service Operations
Carried out by lots of people
Critical to the success of the business mission
Simple and well understood
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To provide operations visibility, insight and superior decision making.
To design processes for the design, transition, operations and improvement of IT Services.
To identify goals and objectives in order to properly identify what should be measured.
To minimize the impact of Incidents that cannot be prevented.
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Both of the above
1 only
Neither of the above
2 only
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Cost
Conformance
Compliance
Capacity
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1 and 3 only
All of the above
2 and 4 only
1, 2 and 4 only
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