This test will measure your understanding of the recently discussed Faulty Item Claim Workflow and other processes. While taking the test you are not allowed to browse any website or files. You are only given 20 minutes to finish the exam.
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Hobbyking
Customer
Shipping Courier
None. Returning Shipping cost is for free.
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Warranty Refund/credit - Damage Item/s
Warranty Refund/Credit No Fuss Return – Product Dissatisfaction
Parcel Returned – Parcel rejected due to damaged packaging
Cancel Order – Order from incorrect warehouse
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True
False
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True
False
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Supervisor
Chris Tong / Mary
Team Leader
None. It can be requested immediately.
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A-b-c
B-c-a
C-a-b
A-c-b
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Cancel Order- Expensive Shipping
Cancel Order- Overweight/ Oversize
Cancel Order - Shipping restrictions
Cancel Order - Upgraded Shipping
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If the customer provided the photos/videos via chat, advise him to create a ticket.
Forward it to the product Specialist for confirmation
Advise the customer that we will just contact him again once his claim has been confirmed
Proceed to resolution
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2MB
5MB
7MB
10MB
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True
False
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Warranty Refund/Credit – Faulty Item/s (Technical damage)
Mistake – Credits issued incorrectly
Refund request instead of store credit
Faulty Items - Replacement requested instead of store credit
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Cancel Order – Expensive shipping
Cancel Order – Modification cannot be processed (After Printed)
Cancel Order – Shipping restrictions
Cancel Order – Upgraded shipping (e.g. DHL/FedEx)
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True
False
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