Business Quiz: Project Manager Responsibility
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Questions and Answers
- 1.
Upload your response
- 2.
You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. Which of the following best describes QA?
- A.
QA is quality assurance for theoverall project performance.
- B.
QA is quality acceptance according to scope verification
- C.
QA is quality assurance for the project deliverable
- D.
QA is quality assurance for the project stakeholders.
Correct Answer
A. QA is quality assurance for theoverall project performance.Explanation
Quality assurance (QA) is a process that ensures that the overall project performance meets the defined quality standards. It involves activities such as planning, implementing, and evaluating the effectiveness of quality control measures to prevent defects or errors in project deliverables. QA focuses on the entire project and aims to identify and address any issues or risks that may impact the quality of the project's performance. It is different from quality acceptance, which refers to the process of verifying that the project deliverables meet the specified requirements.Rate this question:
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- 3.
You are the project manager for the Photo Scanning Project. This project issimilar to another project you have completed. Your project is to electronically store thousands of photos for your city’s historical society. Quality isparamount on this project. Management approaches you and asks why youhave devoted so much of the project time to planning. Your response is whichof the following?
- A.
This is a first-time, first-use project, so more time is needed for planning.
- B.
Planning for a project of this size, with this amount of quality, is mandatory.
- C.
Quality is planned into a project, not inspected in.
- D.
Quality audits are part of the planning time.
Correct Answer
C. Quality is planned into a project, not inspected in.Explanation
The correct answer is "Quality is planned into a project, not inspected in." This response is appropriate because it emphasizes the importance of planning in achieving high quality. By devoting more time to planning, the project manager can ensure that all necessary steps and measures are taken to meet the quality requirements of the project. It highlights the proactive approach of incorporating quality into the project from the beginning, rather than relying on inspections or corrections later on.Rate this question:
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- 4.
You are the project manager for the recently initiated Floor InstallationProject. Today you plan to meet with your project team to ensure that theproject is completed with no deviations from the project requirements. This process is which of the following?
- A.
Quality planning
- B.
Quality management
- C.
Quality control
- D.
Quality assurance
Correct Answer
A. Quality planningExplanation
In this scenario, the process of meeting with the project team to ensure that the project is completed with no deviations from the project requirements is quality planning. Quality planning involves identifying the quality standards and requirements for the project and developing a plan to meet those standards. By meeting with the project team, the project manager is ensuring that everyone is aligned with the project requirements and that the necessary steps are in place to achieve the desired quality outcomes.Rate this question:
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- 5.
You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your teamhave studied the requirements and have created a plan to implement thedeliverables with the appropriate level of quality. What is this process called?
- A.
Quality planning
- B.
Quality management
- C.
Quality control
- D.
Quality assurance
Correct Answer
A. Quality planningExplanation
The process described in the question is called quality planning. It involves studying the requirements and creating a plan to implement the deliverables with the appropriate level of quality. Quality planning is an essential step in ensuring that the project meets industry standards and is accepted by the customer. It involves identifying quality objectives, determining the necessary processes and resources, and developing a plan to achieve the desired level of quality. This process helps in proactively addressing quality issues and ensuring that the project is completed successfully.Rate this question:
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- 6.
Juan is the project manager for his organization and he’s asked Beth, a project team member, to help him create a fishbone diagram. Beth doesn’t know what this is and asks for your help. A fishbone diagram is the same as a(n)______________________ diagram.
- A.
Ishikawa
- B.
Pareto
- C.
Flow
- D.
Control
Correct Answer
A. IshikawaExplanation
A fishbone diagram is the same as an Ishikawa diagram.Rate this question:
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- 7.
Management has asked you to define the correlation between quality and theproject scope. Which of the following is the best answer?
- A.
The project scope includes metrics for quality.
- B.
Quality metrics are applied to the project scope.
- C.
Quality is the process of completing the scope to meet stated or impliedneeds.
- D.
Quality is the process of evaluating the project scope to ensure that quality exists.
Correct Answer
C. Quality is the process of completing the scope to meet stated or impliedneeds.Explanation
Quality is the process of completing the scope to meet stated or implied needs. This answer best explains the correlation between quality and the project scope. It implies that quality is achieved by ensuring that the project scope is fully and accurately implemented to meet the needs and requirements of the project. This suggests that the project scope plays a crucial role in determining the quality of the project deliverables.Rate this question:
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- 8.
You are the project manager of the Condo IV Construction project and you’re working with your project team and the project sponsor to identify the quality metrics and develop the quality management plan for the project. In light of this planning event, which of the following is most true about quality?
- A.
It will cost more money to build quality into the project.
- B.
It will cost less money to build quality into the project process.
- C.
Quality is inspection-driven.
- D.
Quality is prevention-driven.
Correct Answer
D. Quality is prevention-driven.Explanation
Quality is prevention-driven means that the focus is on preventing defects and errors from occurring in the first place rather than relying on inspection and rework. This approach emphasizes the importance of planning, training, and using quality tools and techniques to ensure that quality is built into the project process from the beginning. By taking a prevention-driven approach, the project team can reduce the likelihood of costly rework and ensure that the project meets the required quality standards without incurring additional costs.Rate this question:
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- 9.
You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. To ensure that you can meet these standards, youhave elected to put the project team through training specific to the federalguidelines your project must adhere to. The costs of these classes can beassigned to which of the following?
- A.
The cost of doing business
- B.
Cost of quality
- C.
Cost of adherence
- D.
Cost of Nonconformance
Correct Answer
B. Cost of qualityExplanation
The cost of quality refers to the expenses incurred to ensure that a product or service meets the required standards and satisfies customer expectations. In this scenario, the project manager has elected to provide training to the project team to ensure adherence to federal guidelines, which is a proactive measure to maintain quality. Therefore, the costs of these training classes can be assigned to the cost of quality.Rate this question:
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- 10.
You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portionof the project work is faulty and must be done again. The requirement to dothe work is an example of which of the following?
- A.
Cost of quality
- B.
Cost of adherence
- C.
Cost of nonconformance
- D.
The cost of doing business
Correct Answer
C. Cost of nonconformanceExplanation
The requirement to do the faulty work again is an example of the cost of nonconformance. This refers to the costs incurred when work does not meet the required standards or guidelines. In this case, the faulty work did not conform to the federal guidelines, so it needs to be redone, resulting in additional costs.Rate this question:
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- 11.
You are the project manager of the JKL Project, which currently has someproduction flaws. Which analysis tool will allow you to determine the causeand effect of the production faults?
- A.
A flowchart
- B.
A Pareto diagram
- C.
An Ishikawa diagram
- D.
A control chart
Correct Answer
C. An Ishikawa diagramExplanation
An Ishikawa diagram, also known as a fishbone diagram or cause-and-effect diagram, is a tool used to identify and analyze the potential causes of a problem or issue. It helps in determining the root cause of production faults by visually organizing and categorizing the possible causes into major categories such as people, methods, machines, materials, measurements, and environment. This diagram allows the project manager to identify the cause-and-effect relationships and prioritize the areas that need improvement or corrective actions.Rate this question:
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- 12.
Linda is the project manager of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes design of experiment?
- A.
It allows the project manager to move the relationship of activities tocomplete the project work with the best resources available.
- B.
It allows the project manager to experiment with the project design todetermine what variables are causing the flaws.
- C.
It allows the project manager to experiment with variables to attempt toimprove quality.
- D.
It allows the project manager to experiment with the project designdocument to become more productive and to provide higher quality
Correct Answer
C. It allows the project manager to experiment with variables to attempt toimprove quality.Explanation
Design of experiments is a statistical method used to systematically manipulate and control variables in order to identify which variables have the greatest impact on the outcome of a process or system. In the context of Linda's manufacturing project, design of experiments would involve conducting controlled experiments to test different variables and their effects on the quality of the project. By experimenting with these variables, Linda can identify which ones have the most significant impact on quality and make adjustments accordingly to improve the overall quality of the project.Rate this question:
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- 13.
You are the project manager of the Global Upgrade Project. Your project teamconsists of 75 project team members around the world. Each team member will be upgrading a piece of equipment in many different facilities. Which of the following could you implement to ensure that project team members arecompleting all of the steps in the install procedure with quality?
- A.
Checklists
- B.
Work breakdown structure (WBS)
- C.
Project network diagram (PND)
- D.
The WBS dictionary
Correct Answer
A. ChecklistsExplanation
Checklists can be implemented to ensure that project team members are completing all of the steps in the install procedure with quality. Checklists provide a step-by-step guide for team members to follow, ensuring that no steps are missed and that each step is completed with the required level of quality. By using checklists, the project manager can standardize the install procedure and ensure consistency across different facilities and team members. Checklists also serve as a tool for tracking progress and identifying any missing or incomplete steps in the install procedure.Rate this question:
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- 14.
Mark is the project manager of the PMH Project. Quality inspections of thedeliverables show several problems. Management has asked Mark to create achart showing the distribution of problems and their frequencies. Given this,management wants which of the following?
- A.
A control chart
- B.
An Ishikawa diagram
- C.
A Pareto diagram
- D.
A flowchart
Correct Answer
C. A Pareto diagramExplanation
Management wants Mark to create a Pareto diagram. A Pareto diagram is a type of chart that displays the frequency of problems or defects in a descending order, allowing management to identify the most significant issues that need to be addressed first. It helps in prioritizing and focusing efforts on the vital few problems that have the greatest impact on the project's quality.Rate this question:
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- 15.
In the illustration to theright, what does the circledarea represent?
- A.
Out-of-control datapoints
- B.
In-control data points
- C.
The Rule of Seven
- D.
Standard deviation
Correct Answer
C. The Rule of SevenExplanation
The circled area in the illustration represents the Rule of Seven. The Rule of Seven is a statistical quality control tool used to determine if a process is stable or out of control. It states that if seven consecutive data points fall on one side of the mean, the process may be out of control. This rule helps identify potential issues or variations in a process that may require further investigation or corrective action.Rate this question:
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- 16.
You are an IT project manager and are working with the project team todetermine the best computer system for the project. You and the project teamdecide to measure the performance of both systems to determine which oneperforms best. This is an example of which one of the following?
- A.
Cost-benefit analysis
- B.
Benchmarking
- C.
Design of experiments
- D.
Determining the cost of quality
Correct Answer
B. BenchmarkingExplanation
Benchmarking is the correct answer because it involves comparing the performance of different systems or processes to determine which one performs best. In this scenario, the project team is measuring the performance of both computer systems to determine which one is the best fit for the project. Benchmarking allows for a direct comparison and evaluation of the systems' performance, helping the team make an informed decision.Rate this question:
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- 17.
A project manager has elected not to enforce safety measures on hisconstruction project. One of the project team members has been injuredbecause of this oversight, and the job site is closed until an investigationinto the lack of safety measures is completed. The project will now likely belate, be fined for the error, and lose credibility with the customer. This is anexample of which one of the following?
- A.
Risk
- B.
Trigger
- C.
Cost of poor quality
- D.
Cost of quality
Correct Answer
C. Cost of poor qualityExplanation
The given scenario describes a situation where the project manager's decision to not enforce safety measures has resulted in a team member getting injured and the job site being closed for investigation. This has led to potential delays, fines, and loss of credibility with the customer. This aligns with the concept of "cost of poor quality" as the project is now facing negative consequences due to the lack of adherence to safety standards.Rate this question:
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- 18.
Your organization uses total quality management as part of its quality assurance program. Maria, a leader in your organization’s quality assuranceprogram, informs you that she will be reviewing your project to determineif your project management activities comply with the total quality management program. This is an example of which one of the following?
- A.
Process analysis
- B.
Quality control mechanism
- C.
Enterprise environmental factors
- D.
Quality audit
Correct Answer
D. Quality auditExplanation
Maria reviewing the project to determine if the project management activities comply with the total quality management program is an example of a quality audit. A quality audit is a systematic and independent examination of a project to determine if it meets the defined quality standards. In this case, Maria is specifically assessing if the project aligns with the organization's total quality management program, ensuring that quality processes and practices are being followed.Rate this question:
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- 19.
In the illustration to theright, what does the circledarea represent?
- A.
Out-of-control datapoints
- B.
In-control data points
- C.
The Rule of Seven
- D.
Standard deviation
Correct Answer
A. Out-of-control datapointsExplanation
The circled area in the illustration represents out-of-control datapoints. This means that these data points are outside the expected range or have deviated significantly from the normal pattern. It could indicate a problem or anomaly in the data that needs to be investigated further.Rate this question:
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- 20.
You are the project manager for a plastics manufacturer. You would like toillustrate the categories of quality failure within your project so that you and your project team can attack the largest areas of failure first. This type of chart is known as which one of the following?
- A.
A control chart
- B.
An Ishikawa diagram
- C.
A Pareto diagram
- D.
A flowchart
Correct Answer
C. A Pareto diagramExplanation
A Pareto diagram is used to illustrate the categories of quality failure within a project in order to prioritize and address the largest areas of failure first. It helps in identifying the most significant factors contributing to the problem by showing the frequency or occurrence of each category on a bar chart. This enables the project manager and team to focus their efforts on the areas that will have the greatest impact on improving quality. A control chart is used to monitor and control the quality of a process over time. An Ishikawa diagram is used to identify and analyze the root causes of a problem. A flowchart is used to visually represent the steps or processes involved in a project or system.Rate this question:
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- 21.
What is the type of chart to the right called?
- A.
A Pareto diagram
- B.
A Control chart
- C.
A Fishbone
- D.
An Ishikawa
Correct Answer
A. A Pareto diagramExplanation
A Pareto diagram is a type of chart that is used to display and analyze data in order to identify the most significant factors or causes that contribute to a problem or issue. It is named after Vilfredo Pareto, an Italian economist, who observed that a small number of causes often account for a large percentage of the effect. The Pareto diagram organizes data in descending order and uses both bars and a line graph to represent the cumulative percentage of each factor. This allows for easy identification of the most important factors that should be addressed in order to achieve the greatest impact.Rate this question:
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- 22.
You are the project manager for the JHG Project. This project requirescoordination with the director of manufacturing, HR, the IT department, andthe CIO. This is an example of what type of input to organizational planning?
- A.
Organizational interfaces
- B.
Technical interfaces
- C.
Interpersonal interfaces
- D.
Human resource coordination
Correct Answer
A. Organizational interfacesExplanation
This question is asking for the type of input to organizational planning that is demonstrated by the project manager's need to coordinate with various departments and individuals within the organization. The term "organizational interfaces" refers to the interactions and relationships between different parts of an organization, such as departments or individuals. In this case, the project manager needs to coordinate with the director of manufacturing, HR, the IT department, and the CIO, which indicates that the project manager is dealing with organizational interfaces as part of the planning process.Rate this question:
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- 23.
You are the project manager of the Newton Construction Project. This project will use internal and external employees on your project team. Your project requires an electrician at month 8. This is an example of which of the following?
- A.
Organizational interfaces
- B.
Staffing requirements
- C.
Contractor requirements
- D.
Resource constraints
Correct Answer
B. Staffing requirementsExplanation
This scenario is an example of staffing requirements. As the project manager, you need to ensure that you have the necessary personnel with the right skills and qualifications to complete the project successfully. In this case, you require an electrician at month 8, which indicates a specific staffing need for a particular role at a specific time in the project timeline. This falls under the category of staffing requirements, as it involves identifying and fulfilling the necessary human resources for the project.Rate this question:
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- 24.
You are the project manager of the PUY Project. This project requires achemical engineer for seven months of the project, although there are noavailable chemical engineers within your department. This is an example of which of the following?
- A.
Organizational interfaces
- B.
Staffing requirements
- C.
Contractor requirements
- D.
Resource constraints
Correct Answer
B. Staffing requirementsExplanation
This scenario exemplifies staffing requirements because it highlights the need for a specific skill set, in this case, a chemical engineer, for a specific duration of time. The project manager is faced with the challenge of finding and hiring a chemical engineer from outside the department to fulfill this requirement. This demonstrates the importance of identifying and fulfilling the necessary staffing needs to successfully execute a project.Rate this question:
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- 25.
You are the project manager in an organization with a weak matrix. Your project team will come from three different lines of business within the organization and they are also working on at least two other projects. Who will have the authority in your project?
- A.
The project manager
- B.
The customer
- C.
Functional management
- D.
The team leader
Correct Answer
C. Functional managementExplanation
In a weak matrix organization, the authority typically lies with functional management. This means that the project manager may not have full control over the project team, as the team members are still accountable to their respective functional managers. The functional managers have the authority to make decisions regarding the team members' assignments, priorities, and resource allocation. Therefore, in this scenario, the authority in the project would rest with the functional management rather than the project manager, customer, or team leader.Rate this question:
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- 26.
You are the project manager for the LMG Project. Your project will haveseveral human resource issues that must be coordinated and approved by theunion. Which of the following statements is correct about this scenario?
- A.
The union is considered a resource constraint.
- B.
The union is considered a management constraint.
- C.
The union is considered a project stakeholder.
- D.
The union is considered a project team member
Correct Answer
C. The union is considered a project stakeholder.Explanation
The union is considered a project stakeholder because it is an external entity that has an interest in the project's outcome and can influence its success. As a project manager, you need to coordinate and seek approval from the union for human resource issues, indicating their involvement in the project and their stake in its results.Rate this question:
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- 27.
You are the project manager of the PLY Project. This project is similar to the ACT Project you have completed. What method can you use to expedite theprocess of organizational planning?
- A.
Use the project plan of the ACT Project on the PLY Project.
- B.
Use the roles and responsibilities defined in the ACT Project on the PLY Project.
- C.
Use the project team structure of the ACT Project on the PLY Project.
- D.
Use the project team of the ACT Project on the PLY Project.
Correct Answer
B. Use the roles and responsibilities defined in the ACT Project on the PLY Project.Explanation
Using the roles and responsibilities defined in the ACT Project on the PLY Project can expedite the process of organizational planning. This is because the ACT Project has already established clear roles and responsibilities for team members, which can be directly applied to the PLY Project. By utilizing this existing framework, the project manager can save time and effort in defining new roles and responsibilities, ensuring a smoother and faster planning process.Rate this question:
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- 28.
You are the project manager in your organization. Your project is part of alarger program led by Nancy Whitting. Nancy is a believer of McGregor’s Theory of X and Y. Which of the following is an example of Theory X?
- A.
Self-led project teams
- B.
Micromanagement
- C.
Team members able to work on their own accord
- D.
Earned value management
Correct Answer
B. MicromanagementExplanation
Micromanagement is an example of Theory X. Theory X is based on the assumption that employees are inherently lazy, dislike work, and need to be closely supervised and controlled in order to achieve desired results. Micromanagement involves excessive control and supervision of employees, indicating a lack of trust in their abilities and a belief that they cannot be trusted to work independently. This aligns with the principles of Theory X, making micromanagement the correct answer.Rate this question:
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- 29.
You are the project manager of the PLN Project. The team membersare somewhat afraid of you as project manager because they see you asmanagement. They know that a negative review from you about their project work will impact their yearly bonus. This is an example of which of thefollowing?
- A.
Formal power
- B.
Coercive power
- C.
Expert power
- D.
Referent power
Correct Answer
B. Coercive powerExplanation
The given scenario describes coercive power. Coercive power is based on the ability to punish or impose negative consequences on others. In this case, the team members fear negative reviews from the project manager because it can affect their yearly bonus. The fear of negative consequences creates a sense of power and control over the team members, making it an example of coercive power.Rate this question:
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- 30.
You are the project manager of the MMB Project. The president of thecompany has spoken to the project team and told them of the confidenceand respect he has in you to lead the project to a successful completion. Theproject manager has what type of power on this project?
- A.
Formal power
- B.
Coercive power
- C.
Expert power
- D.
Halo power
Correct Answer
A. Formal powerExplanation
The project manager in this scenario has formal power. This is because the president of the company has expressed confidence and respect in the project manager's ability to lead the project to a successful completion. Formal power is derived from an individual's position or role within an organization, and in this case, the project manager's position grants them the authority and power to make decisions and lead the project.Rate this question:
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- 31.
Management has approached Tyler, one of your project team members. Tyler is a database administrator and developer whose work is always on time,accurate, and of quality. He also has a reputation of being a “good guy” andis well liked. Because of this, management has decided to move Tyler into therole of a project manager for a new database administration project. This is anexample of which of the following?
- A.
Management by exception
- B.
The halo effect
- C.
Management by objectives
- D.
McGregor’s Theory of X and Y
Correct Answer
B. The halo effectExplanation
The given scenario is an example of the halo effect. The halo effect refers to the tendency to judge someone's overall character or abilities based on a single positive trait or characteristic. In this case, management is assuming that because Tyler is a good database administrator and well-liked, he will also excel as a project manager. The halo effect can lead to biased decision-making as it overlooks other necessary skills and qualifications for the new role.Rate this question:
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- 32.
You are the project manager of the Holson Implementation Project for your company. It’s come to your attention that three of your project team membersare in a disagreement about the direction the project work should take. Thisdisagreement is stalling the project schedule and causing the other project team members to become uncomfortable. You need to resolve this situationquickly and professionally. Which problem-solving technique is the best for most project management situations?
- A.
Collaborating/Problem Solving
- B.
Compromising
- C.
Forcing
- D.
Avoiding
Correct Answer
A. Collaborating/Problem SolvingExplanation
The best problem-solving technique for most project management situations is collaborating/problem solving. This technique involves bringing all parties together to identify the root cause of the disagreement and find a mutually beneficial solution. By encouraging open communication and active participation from all team members, this technique promotes teamwork, understanding, and consensus-building. It allows for the exploration of different perspectives and the development of creative solutions that address the concerns of all individuals involved. This approach is particularly effective in resolving conflicts and fostering a positive work environment.Rate this question:
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- 33.
Harold is an outspoken project team member. All of the project teammembers respect Harold for his experience with the technology, but oftenthings have to go in Harold’s favor, otherwise the team’s in for a bumpy ride.During a discussion on a solution, a project team member waves her armsand says, “Fine, Harold, do it your way.” This is an example of which of thefollowing?
- A.
A win-win solution
- B.
A leave-lose solution
- C.
A lose-lose solution
- D.
A yield-lose solution
Correct Answer
D. A yield-lose solutionExplanation
This situation is an example of a yield-lose solution. The team member waving her arms and saying "Fine, Harold, do it your way" indicates that she is giving in to Harold's preferences, even though she may not agree with them. This suggests that Harold's way of doing things is being prioritized over the opinions and ideas of other team members, resulting in a loss for the team as a whole.Rate this question:
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- 34.
You are the project manager for the GBK Project. This project affects a line of business, and the customer is anxious about the success of the project. Whichof the following is likely not a top concern for the customer?
- A.
Project priorities
- B.
Schedule
- C.
Cost
- D.
Personality conflicts
Correct Answer
D. Personality conflictsExplanation
Personality conflicts are not likely to be a top concern for the customer because their main focus is on the success of the project. While personality conflicts can impact team dynamics and potentially affect project outcomes, the customer's primary concern is typically related to project priorities, schedule, and cost. These factors directly impact the delivery of the desired business outcomes and the customer's return on investment. Therefore, personality conflicts are less likely to be a top concern for the customer compared to other project-related factors.Rate this question:
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- 35.
There are several management theories that you should understand for your PMI exam and for your role as a project manager. Which theory believes that workers need to be involved with the management process?
- A.
McGregor’s Theory of X and Y
- B.
Ouchi’s Theory Z
- C.
Herzberg’s Theory of Motivation
- D.
Expectancy Theory
Correct Answer
B. Ouchi’s Theory ZExplanation
Ouchi's Theory Z believes that workers need to be involved with the management process. This theory emphasizes the importance of employee involvement, participation, and collaboration in decision-making and problem-solving. It suggests that by involving workers in the management process, organizations can create a sense of ownership, commitment, and loyalty among employees, leading to increased productivity and job satisfaction. This theory promotes a more participative and inclusive management style, where employees are given opportunities to contribute their ideas, skills, and expertise to the decision-making process.Rate this question:
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- 36.
You need a method to keep workers motivated and inspired on your project. This project has many conditions that the project team sees as unfavorable,but they do like you as a project manager. ___________________ states that aslong as workers are rewarded, they will remain productive.
- A.
McGregor’s Theory of X and Y
- B.
Ouchi’s Theory Z
- C.
Herzberg’s Theory of Motivation
- D.
Vroom’s Expectancy Theory
Correct Answer
D. Vroom’s Expectancy TheoryExplanation
Vroom's Expectancy Theory states that individuals are motivated to perform better when they believe that their efforts will lead to desired outcomes or rewards. In this scenario, the workers may see the project conditions as unfavorable, but because they like the project manager, they are likely to be motivated and inspired if they believe that their efforts will be rewarded. This theory emphasizes the importance of rewards and the belief that effort will lead to desired outcomes in motivating individuals to remain productive.Rate this question:
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- 37.
You are the project manager for Industrial Lights Project. You have been hiredby your organization specifically because of your vast experience with thetechnology and with projects of this nature. The project team is aware of your experience. You likely have what type of power on this project?
- A.
Formal power
- B.
Coercive power
- C.
Expert power
- D.
Referent power
Correct Answer
C. Expert powerExplanation
Based on the given information, the project manager has been hired specifically for their vast experience with technology and projects of this nature. This suggests that the project manager has expert power on this project. Expert power is derived from a person's knowledge, skills, and expertise in a particular area, and it is likely that the project team recognizes and respects the project manager's expertise in this field.Rate this question:
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- 38.
You are the project manager for GHB Project. You have served as a project manager for your organization for the past ten years. Practically all of your projects come in on time and on budget. The project team has worked with you in the past, and they consider you to be an expert project manager. They also like working with you. Given all of this, you likely have what type of power on this project?
- A.
Formal power
- B.
Coercive power
- C.
Expert power
- D.
Referent power
Correct Answer
D. Referent powerExplanation
Based on the given information, the project manager likely has referent power on this project. Referent power is based on the influence and respect that others have for an individual. In this case, the project team has worked with the project manager in the past and considers them to be an expert and enjoyable to work with. This positive relationship and admiration from the team gives the project manager referent power, as they are able to influence and motivate the team based on their expertise and likability.Rate this question:
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- 39.
You are the project manager for your organization and it’s come to your attention that some of the project team members are in disagreement with thesenior network engineer about the installation of some equipment. You needto resolve this situation quickly before the project stalls any longer. Which of the following is an example of coercive power?
- A.
A project manager who has lunch with the project team every Thursday
- B.
A project manager who will openly punish any team member who is late with an activity
- C.
A project manager who has worked with the technology on the project for several years
- D.
A project manager who is friends with all of the project team members
Correct Answer
B. A project manager who will openly punish any team member who is late with an activityExplanation
The correct answer is "A project manager who will openly punish any team member who is late with an activity." Coercive power refers to the ability to influence others through threats, punishment, or negative consequences. In this scenario, the project manager's open punishment of team members who are late with an activity demonstrates the use of coercive power to enforce compliance and resolve the disagreement.Rate this question:
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- 40.
Mike is the project manager for a project with a very tight schedule. Theproject is running late, and Mike feels that he does not have time to consider all the possible solutions that two team members are in disagreement over.He quickly decides to go with the team member with the largest amount of seniority. This is an example of which of the following?
- A.
Problem solving
- B.
Compromising
- C.
Forcing
- D.
Withdrawal
Correct Answer
C. ForcingExplanation
This scenario demonstrates the use of the forcing conflict resolution style. Mike, as the project manager, is under pressure to meet the tight schedule and does not have the luxury of considering all possible solutions. Instead, he decides to impose a solution based on the team member with the most seniority, disregarding the disagreement between the two team members. This approach can be seen as forcing because it prioritizes the need for quick decision-making and maintaining the project timeline over resolving the conflict through collaboration or compromise.Rate this question:
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- 41.
You are a project manager in a projectized organization. Your job as a project manager can be described best by which of the following?
- A.
Full-time
- B.
Part-time
- C.
Expeditor
- D.
Coordinator
Correct Answer
A. Full-timeExplanation
As a project manager in a projectized organization, your job is best described as full-time. This means that you are dedicated to the project and have the authority and responsibility to make decisions and manage resources on a full-time basis. Being full-time allows you to focus solely on the project and ensures that you have the necessary time and commitment to successfully lead and deliver the project.Rate this question:
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- 42.
You are the project manager of the BlueSky Network Upgrade Project. Youhave 15 project team members and you’re speaking with them about theimportance of communication. You show them the communication modeland give examples of each of the components of the model. One of theproject team members asks for an example of noise. Of the following, whichone is an example of noise?
- A.
Fax machine
- B.
Ad-hoc conversations
- C.
Contractual agreements
- D.
Distance
Correct Answer
D. DistanceExplanation
Distance is an example of noise in the communication model because it can create physical barriers and interfere with the transmission of information. When team members are geographically separated, it can be difficult to communicate effectively, leading to misunderstandings or incomplete information.Rate this question:
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- 43.
You are the project manager for the JHG Project. Management has requestedthat you create a document detailing what information will be expectedfrom stakeholders and to whom that information will be disseminated.Management is asking for which one of the following?
- A.
The roles and responsibilities matrix
- B.
The scope management plan
- C.
The communications management plan
- D.
The communications worksheet
Correct Answer
C. The communications management planExplanation
The correct answer is the communications management plan. This document outlines the approach and strategy for how communication will be managed throughout the project. It includes details on what information will be expected from stakeholders and who will receive that information. The communications management plan ensures that the right information is communicated to the right people at the right time, helping to keep stakeholders informed and engaged throughout the project.Rate this question:
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- 44.
Which of the following will help you, the project manager, complete theneeded communications management plan by identifying the stakeholders’communication needs?
- A.
Identification of all communication channels
- B.
Formal documentation of all communication channels
- C.
Formal documentation of all stakeholders
- D.
Lessons learned from previous similar projects
Correct Answer
D. Lessons learned from previous similar projectsExplanation
Lessons learned from previous similar projects will help the project manager complete the needed communications management plan by identifying the stakeholders' communication needs. By reviewing and analyzing the experiences and outcomes of previous projects, the project manager can gain insights into the communication requirements of stakeholders. This information can be used to tailor the communication plan and ensure that the right messages are delivered to the right stakeholders in an effective and efficient manner.Rate this question:
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- 45.
You are the project manager for the JGI Project. You have 32 stakeholders onthis project. How many communication channels do you have?
- A.
Depends on the number of project team members
- B.
496
- C.
32
- D.
1
Correct Answer
B. 496Explanation
The number of communication channels in a project is determined by the formula n(n-1)/2, where n is the number of stakeholders. In this case, there are 32 stakeholders, so the calculation would be 32(32-1)/2 = 496. Therefore, the correct answer is 496.Rate this question:
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- 46.
You are the project manager for the KLN Project. You had 19 stakeholders onthis project and have added three team members to the project. How many more communication channels do you have now compared with before?
- A.
171
- B.
231
- C.
60
- D.
1
Correct Answer
C. 60Explanation
By adding three team members to the project, the number of communication channels increases by the formula n(n-1)/2, where n is the total number of stakeholders and team members. Before adding the team members, there were 19 stakeholders, so the number of communication channels was 19(19-1)/2 = 171. After adding the three team members, the total number of stakeholders and team members becomes 19 + 3 = 22. Therefore, the new number of communication channels is 22(22-1)/2 = 231. The difference between the new and old number of communication channels is 231 - 171 = 60.Rate this question:
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- 47.
A memo has been sent to you, the project manager, the project teammembers, and the project customers from the project sponsor. In thisinstance, who is the sender?
- A.
The project sponsor
- B.
The project manager
- C.
The project team members
- D.
The project customers
Correct Answer
A. The project sponsorExplanation
The project sponsor is the sender in this instance because they are the one who sent the memo to the project manager, project team members, and project customers.Rate this question:
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- 48.
Beth is a project manager for her organization and she is working with thestakeholders to develop a communications management plan. She wants toacknowledge the assumptions and constraints in the project. Which one of the following is an example of a project communication constraint?
- A.
Ad-hoc conversations
- B.
Demands for formal reports
- C.
Stakeholder management
- D.
Team members in different geographical locale
Correct Answer
D. Team members in different geographical localeExplanation
Team members in different geographical locale is an example of a project communication constraint because it can create challenges in terms of coordinating and communicating with team members who are located in different time zones or countries. This constraint may require the use of technology tools and strategies to ensure effective communication and collaboration among team members.Rate this question:
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- 49.
Project managers can present project information in many different ways. Which one of the following is not a method a project manager can use topresent project performance?
- A.
Histograms
- B.
S-curves
- C.
Bar charts
- D.
RACI charts
Correct Answer
D. RACI chartsExplanation
Project managers can present project information in many different ways such as histograms, S-curves, and bar charts. However, RACI charts are not a method that project managers typically use to present project performance. RACI charts are used to define and communicate the roles and responsibilities of team members in a project, rather than displaying project performance metrics.Rate this question:
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- 50.
There are many terms that you’ll need to know for your PMI examination that deal with project communications. Of the following, which term describes thepitch and tone of an individual’s voice?
- A.
Paralingual
- B.
Feedback
- C.
Effective listening
- D.
Active listening
Correct Answer
A. ParalingualExplanation
Paralingual refers to the pitch and tone of an individual's voice. It encompasses non-verbal aspects of communication such as tone, pitch, volume, and intonation, which can greatly impact the message being conveyed. Understanding paralingual cues is important for effective communication and can help project managers convey their messages more clearly and assertively.Rate this question:
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Sep 13, 2023Quiz Edited by
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May 02, 2016Quiz Created by
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