DSST- Organizational Behavior
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When someone deliberately tampers with message, leaving out information, it is called
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Overload
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Omitting
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Y pattern
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Highlighting
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.
Quiz Preview
- 2.
When a person believes their culture is superior to all other cultures it is called
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Ethnocentrism
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Interference
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Situation
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Plagiarism
Correct Answer
A. Ethnocentrism -
- 3.
The way that people communication with each other using their bodies
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Consideration
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Body language
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Communication
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Charisma
Correct Answer
A. Body language -
- 4.
When your manager completes a job review with you regarding your performance they give you
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Feedback
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Goals
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Equity
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Growth
Correct Answer
A. Feedback -
- 5.
When communication is given from the CEO to his subordinates it is called
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Top down
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Bottom up
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Hub
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Spoke
Correct Answer
A. Top down -
- 6.
If you believe that all people are good - you ascribe to this school of thought
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Biological
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Cognitive
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Structuralism
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Humanistic
Correct Answer
A. Humanistic -
- 7.
Agreement of members of a group on a decision is called
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Consensus
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Group think
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Meetings
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Consideration
Correct Answer
A. Consensus -
- 8.
Which of the following is an example of Maslow's first level of needs?
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Food
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Car
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School
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Church
Correct Answer
A. Food -
- 9.
What is a formal complaint called?
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Negotiate
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Grievance
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Arbitration
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Mediation
Correct Answer
A. Grievance -
- 10.
A billboard is an example of
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Active listening
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Two-way communication
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One-way communication
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None of above
Correct Answer
A. One-way communication -
- 11.
When someone receives too much information and cannot tell what is important from what is not it is called
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Overload
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Spam
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Decoding information
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Rejected information
Correct Answer
A. Overload -
- 12.
When you are a secretary and there are seven levels between your role and the CEO, your organization is considered to be
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Fat
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Tall
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Flat
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Short
Correct Answer
A. Tall -
- 13.
When a supervisor asks for opinions in making decisions
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Situational leadership
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Participative leadership
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Autocratic leadership
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Laissez faire leadership
Correct Answer
A. Participative leadership -
- 14.
A totalitarian leader
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Situational leadership
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Participative leadership
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Autocratic leadership
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Laissez faire leadership
Correct Answer
A. Autocratic leadership -
- 15.
An employee that works on an assembly line performing the same task again and again is an example of
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Job specialization
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Job rotation
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Job sharing
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None of the above
Correct Answer
A. Job specialization -
- 16.
When leaders use their power to force employees to do things that they do not want to do this is called
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Coercive power
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Referent power
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Reward power
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Expert power
Correct Answer
A. Coercive power -
- 17.
Which defense mechanism occurs when someone transfers their thoughts and feelings onto others?
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Denial
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Suppression
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Reaction formation
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Projection
Correct Answer
A. Projection -
- 18.
Which of the following is NOT a factor with job satisfaction?
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Hours
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Pay
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Benefits
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Vacation location
Correct Answer
A. Vacation location -
- 19.
Risks to the organization when individuals have chronic stress include all BUT the following
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High turnover
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Aggression in the workplace
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Absenteeism
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High moral
Correct Answer
A. High moral -
- 20.
Leaders that centralized power and decisions in themselves
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Autocratic
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Laissez-faire
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Democratic
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Trait
Correct Answer
A. Autocratic -
- 21.
Which of the following is NOT an example of nonverbal communication?
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Crossing your arms
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Posture
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Eye contact
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Whispering
Correct Answer
A. Whispering -
- 22.
When information is communicated informally in an organization it is called the
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Grapevine
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Telephone
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Circle
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Hub
Correct Answer
A. Grapevine -
- 23.
Which has the least formalized chain of command?
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A large corporation
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A family business
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A fast food chain
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All of the above have formalized and strict chains of command
Correct Answer
A. A family business -
- 24.
When you choose the best action for each situation
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Situational leadership
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Participative leadership
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Autocratic leadership
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Laissez faire leadership
Correct Answer
A. Situational leadership -
- 25.
The science of body language is called
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Dialect
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Pronunciation
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Kinesics
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Monotone
Correct Answer
A. Kinesics -
- 26.
Referent power is the same
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Lassaize faire leadership
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Charismatic leadership
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Peer Pressure
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Expert leadership
Correct Answer
A. Charismatic leadership -
- 27.
Which of the following characteristics does NOT describe organic organizations?
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Flexible
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Vertical Specialization
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Innovative
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Adaptable
Correct Answer
A. Vertical Specialization -
- 28.
Leaders that use group ideas to make decisions
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Autocratic
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Laissez-faire
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Democratic
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Trait
Correct Answer
A. Democratic -
- 29.
Leaders that give the group total freedom
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Autocratic
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Laissez-faire
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Democratic
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Trait
Correct Answer
A. Laissez-faire -
- 30.
Which of the following is responsible for ensuring employee safety?
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OSHA
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EEO
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Department of Labor
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COBRA
Correct Answer
A. OSHA -
- 31.
Which of the following tells employees and others what is the main purpose of the company is
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Vision
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Mission statement
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Company statement
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Business plan
Correct Answer
A. Mission statement -
- 32.
Quality circles address problems such as
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Safety
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Product design
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Manufacturing processes
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All of the above
Correct Answer
A. All of the above -
- 33.
To "satisfice" involves making a decision which is
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Good enough
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The worst possible decision
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The ideal solution
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None of the above
Correct Answer
A. Good enough -
- 34.
Hands off leadership
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Situational leadership
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Participative leadership
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Autocratic leadership
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Laissez faire leadership
Correct Answer
A. Laissez faire leadership -
- 35.
Which of the following is NOT a supervisory function?
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Marketing
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Planning
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Staffing
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Organizing
Correct Answer
A. Marketing -
- 36.
When someone is producing at standard it is called
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Role
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Role conflict
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Norm
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Status
Correct Answer
A. Norm -
- 37.
Which of the following is an industry commonly known to have line employees?
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Automotive
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Woodworking
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Education
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Retail
Correct Answer
A. Automotive -
- 38.
Which of the following is NOT one of the five bases of power?
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Coercive
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Enterprising
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Legitimate
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Expert
Correct Answer
A. Enterprising -
- 39.
What is the hierarchy through which power flows?
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Maslow's Hierarchy of needs
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Bounded rationality
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Chain of Command
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Vertical-dyad linkages
Correct Answer
A. Chain of Command -
- 40.
When someone is producing at standard it is called
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Role
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Role conflict
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Norm
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Status
Correct Answer
A. Norm -
- 41.
A policy can be defined as a ________________ action course that serves as a guide for the identified and accepted objectives and goals.
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Predefined
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Flexible
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Necessary
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Unknown
Correct Answer
A. Predefined -
- 42.
Which of the following shows alternate paths for decision making?
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Organizational chart
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Gantt chart
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Decision tree
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Simulation
Correct Answer
A. Decision tree -
- 43.
Which is the final stage of Maslow's Hierarchy of Needs?
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Self-actualization
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Esteem needs
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Belonging and love
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Safety
Correct Answer
A. Self-actualization -
- 44.
Which is the second stage of Maslow's Hierarchy of Needs?
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Self-actualization
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Esteem needs
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Safety needs
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Physical needs
Correct Answer
A. Safety needs -
- 45.
Which of the following shows a timeline for projects?
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Organizational chart
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Gantt chart
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Decision tree
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Simulation
Correct Answer
A. Gantt chart -
- 46.
Long term success through customer satisfaction
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Theory Y
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Theory X
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Hawthorne Effect
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TQM
Correct Answer
A. TQM -
- 47.
Which of the following is NOT part of the perceptual model of communication?
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Message
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Sender
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Recipient
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Noise
Correct Answer
A. Noise -
- 48.
Which of following does NOT describe Type A personality?
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Punctual
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Demanding
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Self-motivated
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One at a time process
Correct Answer
A. One at a time process -
- 49.
Narrow span of control is expected when
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Tasks are difficult and complex
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Tasks require group effort
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Workers are poorly trained
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All of the above
Correct Answer
A. All of the above -
Quiz Review Timeline (Updated): Nov 17, 2017 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Nov 17, 2017Quiz Edited by
ProProfs Editorial Team -
Jun 22, 2017Quiz Created by
Banks1991
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