DSST- Organizational Behavior
Settings
.
- 1.The way that people communication with each other using their bodies
- A.
Consideration
- B.
Body language
- C.
Communication
- D.
Charisma
- 2.What would a score of 8,1 would indicate on the managerial grid?
- A.
A manager who cares more for interpersonal relationships than they do for productivity.
- B.
A manager who is highly production motivated and cares little for interpersonal relationships.
- C.
A worker who is highly production motivated and cares little for interpersonal relationships.
- D.
A worker who cares more for interpersonal relationship than they do for productivity.
- 3.Leadership characteristics that inspire employees is called
- A.
Chain of command
- B.
Vision
- C.
Charisma
- D.
Motivation
- 4.Which of following does NOT describe Type A personality?
- A.
Punctual
- B.
Demanding
- C.
Self-motivated
- D.
One at a time process
- 5.Agreement of members of a group on a decision is called
- A.
Consensus
- B.
Group think
- C.
Meetings
- D.
Consideration
- 6.Which of the following characteristics does NOT describe organic organizations?
- A.
Flexible
- B.
Vertical Specialization
- C.
Innovative
- D.
Adaptable
- 7.Leaders that use group ideas to make decisions
- A.
Autocratic
- B.
Laissez-faire
- C.
Democratic
- D.
Trait
- 8.Which of the following reinforcement schedules tends to produce a consistent high rates of response?
- A.
Fixed ratio
- B.
Variable ratio
- C.
Variable Interval
- D.
Both A and B
- 9.Which is NOT a factor that influences the favorableness of a leader?
- A.
Leader-members relations
- B.
Task Structure
- C.
Leader position power
- D.
Charisma level
- 10.Which contingency theory focuses on the readiness of the employees?
- A.
Path-goal model
- B.
Life cycle model
- C.
Vroom- Yetton
- D.
Fiedler model
- 11.A billboard is an example of
- A.
Active listening
- B.
Two-way communication
- C.
One-way communication
- D.
None of above
- 12.According to Herzberg, what are the two factors relating to job satisfaction?
- A.
Hygiene and salary
- B.
Challenge and motivation
- C.
Hygiene and motivation
- D.
Salary and challenge
- 13.Leaders that give the group total freedom
- A.
Autocratic
- B.
Laissez-faire
- C.
Democratic
- D.
Trait
- 14.To "satisfice" involves making a decision which is
- A.
Good enough
- B.
The worst possible decision
- C.
The ideal solution
- D.
None of the above
- 15.Which of the following is NOT a communication pattern?
- A.
Chain
- B.
Circle
- C.
Wheel
- D.
Arc
- 16.What does BARS stand for?
- A.
Behaviorally Assigned Ranking Scale
- B.
Behavior Attitude Ranking Score
- C.
Behaviorally Anchored Ranking Scale
- D.
Behaviorally Anchored Rating Scale
- 17.When someone receives too much information and cannot tell what is important from what is not it is called
- A.
Overload
- B.
Spam
- C.
Decoding information
- D.
Rejected information
- 18.Narrow span of control is expected when
- A.
Tasks are difficult and complex
- B.
Tasks require group effort
- C.
Workers are poorly trained
- D.
All of the above
- 19.When someone deliberately tampers with message, leaving out information, it is called
- A.
Overload
- B.
Omitting
- C.
Y pattern
- D.
Highlighting
- 20.The Delphi technique relies on
- A.
Face to face communication
- B.
Guesswork
- C.
Surveys
- D.
Experiments
- 21.Which of the following is NOT an organizational theory?
- A.
Classical organization
- B.
Mechanistic
- C.
System
- D.
Assembly
- 22.If a parent grounds a child from the computer after they fail a test, which of the following best describes the type of conditioning?
- A.
Positive reinforcing
- B.
Negative reinforcing
- C.
Positive punishment
- D.
Negative punishment
- 23.When information is communicated informally in an organization it is called the
- A.
Grapevine
- B.
Telephone
- C.
Circle
- D.
Hub
- 24.
- A.
Breadth
- B.
Job enlargement
- C.
Hygiene
- D.
Depth
- 25.The organizational structure where a group performing a specialized task reports to a manger in that same area
- A.
Functional
- B.
Line and staff
- C.
Product
- D.
Matrix
- 26.Which of the following is NOT a need specific by McClelland?
- A.
NAff
- B.
NAch
- C.
NConf
- D.
NPower
- 27.Which type of conditioning reinforces good behavior?
- A.
Operant conditioning
- B.
Extinction
- C.
Classical conditional
- D.
Aversion therapy
- 28.Vertical-dyad linkages create
- A.
In-groups and out-groups
- B.
Cool groups and dull groups
- C.
Preferred groups and not preferred groups
- D.
Popular groups and unpopular groups
- 29.The organizational structure where organizations are structured around a special project or event
- A.
Functional
- B.
Line and staff
- C.
Product
- D.
Matrix
- 30.Behavioral decision theory relies on
- A.
Intuition
- B.
Process
- C.
Certainty
- D.
Heuristics
- 31.When you are a secretary and there are seven levels between your role and the CEO, your organization is considered to be
- A.
Fat
- B.
Tall
- C.
Flat
- D.
Short
- 32.Which has the least formalized chain of command?
- A.
A large corporation
- B.
A family business
- C.
A fast food chain
- D.
All of the above have formalized and strict chains of command
- 33.When the controls of an organization are centralized, the communication between departments will be
- A.
Vertical
- B.
Horizontal
- C.
Directional
- D.
Hub and spoke
- 34.In the Delphi technique, decisions are made by a
- A.
Unconcerned and unbiased group
- B.
CEO of the company
- C.
Random selection of consumers
- D.
Decision making panel
- 35.Which of the following is NOT an aspect of an organic organization?
- A.
Decentralized control
- B.
Horizontal lines of communication
- C.
Loose roles
- D.
Incentive programs
- 36.In what way does the ERG theory differ from Maslow's Hierarchy of Needs?
- A.
It consolidates Maslow's five steps into three.
- B.
It focuses on a progression and regression pattern, while Maslow's theory is main progression.
- C.
It claims that a person can focus on more than one level of needs at a time.
- D.
All of the above
- 37.When a manger makes a decision then looks for information to justify the decision, it is called
- A.
Implicit favorite model
- B.
Bounded rationality model
- C.
Econological model
- D.
None of the above
- 38.Which of the following is NOT one of the "Big Five" personality traits?
- A.
Conscientiousness
- B.
Sociability
- C.
Neuroticism
- D.
Opennes
- 39.When you are selecting a new location for a second office, this decision would be considered
- A.
Hard
- B.
Programmed
- C.
Nonprogrammed
- D.
Geocentric
- 40.Which of the following correctly interprets the two factor model in context?
- A.
A person who is very dissatisfied with the cleanliness of their work environment will become much happier with their job if it becomes cleaner.
- B.
A person becomes happy with their job when they feel responsibility and accomplishment, but they will not be unhappy without them.
- C.
A person who does not receive benefits from there job will feel a lot better about their job once the begin to receive them.
- D.
A person who is recognized for their job on a regular basis will become dissatisfied and upset if the praise discontinues
- 41.When you make a routine, everyday decision it is called
- A.
Habit
- B.
Programmed
- C.
Nonprogrammed
- D.
Geocentric
- 42.To carry out the implicit favorite model the decision maker must
- A.
Be completely impartial about the options which they must choose between
- B.
Already have an idea of what solution they think is the best
- C.
Be able to delegate research to another person
- D.
None of the above are correct
- 43.When you find the answer to your problem but settle for something else is an example of the
- A.
Implicit favorite model
- B.
Bounded rationality
- C.
Econological model
- D.
None of the above
- 44.What is the hierarchy through which power flows?
- A.
Maslow's Hierarchy of needs
- B.
Bounded rationality
- C.
Chain of Command
- D.
Vertical-dyad linkages
- 45.When you choose the solution that has the greatest benefit for you
- A.
Implicit favorite model
- B.
Bounded rationality model
- C.
Econological model
- D.
None of the above
- 46.Which of the following statements is FALSE?
- A.
Type B personalities are generally less efficient than Type A personalities because they are so relaxed
- B.
Type A personalities and Type B personalities are both efficient, they just do things different ways
- C.
Type B personalities are laid back and casual, which makes them unhealthy and increased their risks.
- D.
Type A personalities are generally less efficient than Type B personalities because they have some many focuses that they never get any one project finished
- 47.Which of the following are barriers to making decisions?
- A.
Statistics
- B.
Lack of statistics
- C.
Emotions
- D.
All of the above
- 48.What does ERG stand for?
- A.
Existentialism Reality Growth
- B.
Existence Relatedness Growth
- C.
Existence Respect Greatness
- D.
Endurance Relatedness Growth
- 49.Which of the following is not type of resistance?
- A.
Logical
- B.
Psychological
- C.
Sociological
- D.
Biological
- 50.Vertical dyad linkage is also called
- A.
Leader-member exchange
- B.
Maslow's Hierarchy of Needs
- C.
Vroom and Yetton's normative leadership model
- D.
Two factor model
- 51.If you are an authoritarian, you ascribe to
- A.
Theory X
- B.
Theory Y
- C.
Theory XY
- D.
Management Theory
- 52.A manger knows that if they invest in a certain stock there is a sixty percent chance that they will make money. What type of decision making environment is this?
- A.
Certainty
- B.
Uncertain
- C.
Risk
- D.
Statistical
- 53.The organization structure where organizations are divided by products or divisions
- A.
Functional
- B.
Line and Staff
- C.
Product
- D.
Matrix
- 54.In situations with very little year change, what type of organization is generally most efficient?
- A.
Mechanical because it is structured to ensure that specific tasks are accomplished efficiently.
- B.
Organic because it is structured to ensure that specific tasks are accomplished efficiently.
- C.
Mechanical because it allows for the necessary changes and adaptations for such situations.
- D.
Organic because it allows for the necessary changes and adaptations for such situations.
- 55.A manager who believes that all people are valuable and want to contribute to their best ability you ascribe to
- A.
Theory X
- B.
Theory Y
- C.
Theory XY
- D.
Management theory
- 56.If a person scores in the 99th percentile for agreeableness, they are
- A.
An extremely kind, trusting, and friendly person.
- B.
An extremely creative, curious and spontaneous person.
- C.
A very disagreeable, rude, and cynical person.
- D.
A very calm, even tempered, and secure person.
- 57.Who believed that managers make decisions based on their assumptions of human nature?
- A.
McGregor
- B.
Taylor
- C.
Ratter
- D.
Johnson
- 58.What is the highest rating on the BARS?
- A.
5
- B.
9
- C.
10
- D.
15
- 59.Which of the following is NOT a contributor to an employee's attitude?
- A.
Previous jobs
- B.
Education
- C.
Peers
- D.
Family
- 60.What is the ideal score on Blake and Mouton's managerial grid?
- A.
1,1
- B.
5,5
- C.
1,9
- D.
9,9
- 61.When an interest in the people's problems affects the outcome, not the changes themselves it is known as
- A.
Hawthorne effect
- B.
Taylor effect
- C.
Laissez faire effect
- D.
Groupthink effect
- 62.Job enrichment is related to
- A.
Depth
- B.
Breadth
- C.
Hygiene
- D.
None of the above
- 63.When a person acts as expected as part of the group they are portraying their
- A.
Role
- B.
Groupthink
- C.
Norm
- D.
Status rank
- 64.Which of the following is NOT a step in the decision making process according to Herbert Simon?
- A.
Intelligence
- B.
Satisfice
- C.
Identify
- D.
Design
- 65.When someone is producing at standard it is called
- A.
Role
- B.
Role conflict
- C.
Norm
- D.
Status
- 66.Which of the following is NOT a name for McClelland's theory of needs?
- A.
Trichotomy of needs
- B.
Acquired needs theory
- C.
McCleland's n-series
- D.
Thematic Apperception Test
- 67.When an employee puts in extra time and effort with the hopes of receiving a large bonus, this employee is being motivated by
- A.
Expectancy
- B.
Goal setting
- C.
Rewards
- D.
Benefits
- 68.Which of the following is NOT a contingency theory of leadership?
- A.
Path-goal model
- B.
Life cycle model
- C.
Vroom- Yetton model
- D.
ERG theory
- 69.When your manager completes a job review with you regarding your performance they give you
- A.
Feedback
- B.
Goals
- C.
Equity
- D.
Growth
- 70.Which is the final stage of Maslow's Hierarchy of Needs?
- A.
Self-actualization
- B.
Esteem needs
- C.
Belonging and love
- D.
Safety
- 71.Which defense mechanism occurs when someone transfers their thoughts and feelings onto others?
- A.
Denial
- B.
Suppression
- C.
Reaction formation
- D.
Projection
- 72.Which is the first stage of Maslow's Hierarchy of Needs?
- A.
Self-actualization
- B.
Esteem needs
- C.
Safety
- D.
Physical needs
- 73.When communication is given from the CEO to his subordinates it is called
- A.
Top down
- B.
Bottom up
- C.
Hub
- D.
Spoke
- 74.Factor that always stays the same
- A.
Dependent variable
- B.
Independent variable
- C.
Constant
- D.
Correlation
- 75.Information that is difficult to measure is called
- A.
Quantitative
- B.
Qualitative
- C.
Longitudinal
- D.
Dependent
- 76.If you believe that all people are good - you ascribe to this school of thought
- A.
Biological
- B.
Cognitive
- C.
Structuralism
- D.
Humanistic
- 77.Standards or principles
- A.
Norms
- B.
Values
- C.
Rules
- D.
Status Quo
- 78.Which of the following is NOT a factor with job satisfaction?
- A.
Hours
- B.
Pay
- C.
Benefits
- D.
Vacation location
- 79.When a person responds to neutral stimulus ____________ is being used.
- A.
Classic conditioning
- B.
Operant conditioning
- C.
Extrinsic reinforcer
- D.
Intrinsic reinforcer
- 80.Getting a scholarship because of good grades is an example of
- A.
Extrinsic reinforcement
- B.
Intrinsic reinforcement
- C.
Motivation
- D.
ERG theory
- 81.Risks to the organization when individuals have chronic stress include all BUT the following
- A.
High turnover
- B.
Aggression in the workplace
- C.
Absenteeism
- D.
High moral
- 82.Which of the following is the second step when forming a group?
- A.
Storming
- B.
Norming
- C.
Forming
- D.
Conforming
- 83.How well the group works together is called
- A.
Dynamics
- B.
Cohesiveness
- C.
Conforming
- D.
Norming
- 84.Leaders that centralized power and decisions in themselves
- A.
Autocratic
- B.
Laissez-faire
- C.
Democratic
- D.
Trait
- 85.Which of the following is the Title that protects race
- A.
Title IV
- B.
Title V
- C.
Title VI
- D.
Title VII
- 86.Which of the following investigates business and individuals for enforcement of laws regarding protected classes?
- A.
OSHA
- B.
EEO
- C.
Department of Labor
- D.
COBRA
- 87.Which of the following ensures that employees retain access to medical coverage after involuntary termination?
- A.
OSHA
- B.
EEO
- C.
Department of Labor
- D.
COBRA
- 88.Which of the following is NOT a protected Title VII class?
- A.
Race
- B.
Age
- C.
Sexual preference
- D.
Religion
- 89.Which of the following is NOT an example of traditional authority?
- A.
Supervisor
- B.
Vice President
- C.
Bishop
- D.
Secretary
- 90.Which of the following is responsible for ensuring employee safety?
- A.
OSHA
- B.
EEO
- C.
Department of Labor
- D.
COBRA
- 91.Which of the following is NOT a way to deal with risk?
- A.
Assuming
- B.
Avoiding
- C.
Shifting
- D.
Deflecting
- 92.Which of the following is an example of environmental stress?
- A.
Construction noise
- B.
Strong perfume
- C.
Peers
- D.
Broken heating unit
- 93.Which of the following is an example of Maslow's first level of needs?
- A.
Food
- B.
Car
- C.
School
- D.
Church
- 94.Which is the second stage of Maslow's Hierarchy of Needs?
- A.
Self-actualization
- B.
Esteem needs
- C.
Safety needs
- D.
Physical needs
- 95.When you choose the best action for each situation
- A.
Situational leadership
- B.
Participative leadership
- C.
Autocratic leadership
- D.
Laissez faire leadership
- 96.When a supervisor asks for opinions in making decisions
- A.
Situational leadership
- B.
Participative leadership
- C.
Autocratic leadership
- D.
Laissez faire leadership
- 97.Which of the following is a union function?
- A.
Negotiate pay
- B.
Creating new business policies
- C.
Budgeting
- D.
Creating satisfaction reports
- 98.Which of the following is an example of Maslow's third level of needs?
- A.
Sex
- B.
Money
- C.
Love
- D.
Home
- 99.Which of the following is NOT part of a training program?
- A.
Job sharing
- B.
Job rotating
- C.
Temporary promotion
- D.
Promotion
- 100.A doctor who is skilled, has a good reputation, has education credentials/ degrees, is licensed has ____________ power.
- A.
Coercive
- B.
Referent
- C.
Legitimate
- D.
Expert
- 101.Hands off leadership
- A.
Situational leadership
- B.
Participative leadership
- C.
Autocratic leadership
- D.
Laissez faire leadership
- 102.Which of the following tells employees and others what is the main purpose of the company is
- A.
Vision
- B.
Mission statement
- C.
Company statement
- D.
Business plan
- 103.A policy can be defined as a ________________ action course that serves as a guide for the identified and accepted objectives and goals.
- A.
Predefined
- B.
Flexible
- C.
Necessary
- D.
Unknown
- 104.A totalitarian leader
- A.
Situational leadership
- B.
Participative leadership
- C.
Autocratic leadership
- D.
Laissez faire leadership
- 105.Which of the following is NOT a supervisory function?
- A.
Marketing
- B.
Planning
- C.
Staffing
- D.
Organizing
- 106.The Delphi method consists of
- A.
Surveys
- B.
Interviews
- C.
Questionnaires
- D.
None of the above
- 107.Which of the following is an example of an extrinsic reward?
- A.
Raise
- B.
Self-esteem
- C.
Praise
- D.
Personal development
- 108.If a plant manager is tasked to reduce costs by 10% this is an example of what kind of goal?
- A.
Strategic
- B.
Long-term
- C.
Tactical
- D.
Operational
- 109.Which of the following shows the relationship between employees and their peers?
- A.
Organizational chart
- B.
Gantt chart
- C.
Decision tree
- D.
Simulation
- 110.Which of the following shows alternate paths for decision making?
- A.
Organizational chart
- B.
Gantt chart
- C.
Decision tree
- D.
Simulation
- 111.When a supervisor administers a questionnaire among participants that have never met it is called
- A.
Brainstorming
- B.
Sampling
- C.
Delphi technique
- D.
Groupthink
- 112.Which of the following shows a timeline for projects?
- A.
Organizational chart
- B.
Gantt chart
- C.
Decision tree
- D.
Simulation
- 113.Who created Theory X and Theory Y?
- A.
Max Weber
- B.
Abraham Maslow
- C.
Douglas McGregor
- D.
Frank Gilbreth
- 114.Members of a quality circleI. Are volunteersII. Meet on company timeIII. Are paid according to their contributions
- A.
I and II
- B.
II and III
- C.
I and III
- D.
I, II, and III
- 115.Agreeable is one of the big five personality types. Which of the following is NOT a characteristic of agreeableness.
- A.
Friendly
- B.
Sensitive
- C.
Compassionate
- D.
None of the above
- 116.When two groups or individuals work together to resolve a problem it is called
- A.
Negotiation
- B.
Grievance
- C.
Arbitration
- D.
Mediation
- 117.Power is obtained through a specific position in the organization by a title
- A.
Coercive power
- B.
Referent power
- C.
Legitimate power
- D.
Expert power
- 118.An employee that works on an assembly line performing the same task again and again is an example of
- A.
Job specialization
- B.
Job rotation
- C.
Job sharing
- D.
None of the above
- 119.Two receptionists work at Widget, Inc., one in the morning and one in the afternoon. They are an example of
- A.
Job specialization
- B.
Job rotation
- C.
Job sharing
- D.
None of the above
- 120.When a person acts as expected as part of the group they are portraying their
- A.
Role
- B.
Groupthink
- C.
Norm
- D.
Status rank
- 121.Social security benefits are based on the primary insurance amount, which is formulated using average wage indices and bend points. A COLA increases which of the following?
- A.
Bend points
- B.
Average wage indices
- C.
Primary insurance amount
- D.
None of the above
- 122.Which of the following is an example of a compound work week schedule?
- A.
Four 8 hour shifts
- B.
Four 10 hour shifts
- C.
Five 8 hour shifts
- D.
Five 10 hour shifts
- 123.Dual career ladder programs are most common in what industry?
- A.
Engineering
- B.
Scientific
- C.
Medical
- D.
All of the above
- 124.Who first studied job motions with bricklayers, studying how fewer hand motions made the work faster?
- A.
Max Weber
- B.
Abraham Maslow
- C.
Douglas McGregor
- D.
Frank Gilbreth
- 125.When someone is producing at standard it is called
- A.
Role
- B.
Role conflict
- C.
Norm
- D.
Status
- 126.What is it called when a third party of empowered to resolve a disagreement it is called?
- A.
Negotiation
- B.
Grievance
- C.
Arbitration
- D.
Mediation
- 127.Who was a proponent of bureaucracy ?
- A.
Max Weber
- B.
Abraham Maslow
- C.
Douglas McGregor
- D.
Frank Gilbreth
- 128.What is a formal complaint called?
- A.
Negotiate
- B.
Grievance
- C.
Arbitration
- D.
Mediation
- 129.The science of body language is called
- A.
Dialect
- B.
Pronunciation
- C.
Kinesics
- D.
Monotone
- 130.Which of the following is the theory of autonomy that depends on a corporation's approach to globalization?
- A.
Limited autonomy
- B.
Variable autonomy
- C.
Negotiable autonomy
- D.
Dependant autonomy
- 131.What is the main goal of a quality circle?
- A.
To met the goals of manufacturing processes efficiently
- B.
To review the quality of products and identify products design flaws
- C.
To solve problems and generate improvement in the workplace
- D.
All of the above
- 132.This power is also known as charisma
- A.
Coercive power
- B.
Referent power
- C.
Reward power
- D.
Expert power
- 133.To motivate line employees and keep them interested in their work, supervisors may institute any of the following BUT
- A.
Job specialization
- B.
Job rotation
- C.
Mentoring
- D.
Four day work weeks
- 134.The grapevine of the organization is everything BUT
- A.
Formal
- B.
Generally accurate
- C.
Verbal
- D.
Exists in every organization
- 135.When a supervisor believes that all employees like work it is called
- A.
Theory Y
- B.
Theory X
- C.
Hawthorne Effect
- D.
TQM
- 136.This scientific study originally tested worker's output and light, later revealing unintended consequences
- A.
Theory Y
- B.
Theory X
- C.
Hawthorne Effect
- D.
TQM
- 137.The Equal Pay Act protects against pay discrimination based on _____________ for employees who perform the same work
- A.
Age
- B.
Gender
- C.
Race
- D.
All of the above
- 138.An accountant says he is having back pain. He asks his employer for an ergonomic chair. The employee has no obvious disability or known medical condition. His employer asks him to provide documentation from a physician that describes his disability and substantiates his need for an ergonomic chair. According to ergonomics and reasonable accommodation:
- A.
The employer is not required to provide a new chair because only giving Paul a new chair is favoritism.
- B.
Because no other accountant has been for an ergonomic chair, it does not fail under the category of reasonable accommodation.
- C.
The employer is required to provide a new chair with or without the documentaiton.
- D.
The employer is only required to provide a new chair with the documentation.
- 139.Referent power is the same
- A.
Lassaize faire leadership
- B.
Charismatic leadership
- C.
Peer Pressure
- D.
Expert leadership
- 140.Legitimate power is the same as
- A.
Lassaize faire leadership
- B.
Traditional leadership
- C.
Peer pressure
- D.
Expert leadership
- 141.Regarding sexual harassment which of the following is NOT true
- A.
Offenders can be same or opposite sex
- B.
Victims do not have to be harassed personally but affected through environment
- C.
Harasser must be a superior employee
- D.
Harassment may occur without economic injury
- 142.When leaders use their power to force employees to do things that they do not want to do this is called
- A.
Coercive power
- B.
Referent power
- C.
Reward power
- D.
Expert power
- 143.Long term success through customer satisfaction
- A.
Theory Y
- B.
Theory X
- C.
Hawthorne Effect
- D.
TQM
- 144.Quality circles address problems such as
- A.
Safety
- B.
Product design
- C.
Manufacturing processes
- D.
All of the above
- 145.Which of the following correctly shows the personality types represented by the acronym OCEAN?
- A.
Affectionate, Conscientiousness, extroversion, neuroticism, and openness
- B.
Extroversion, neuroticism, friendliness, openness, and kindness
- C.
Conscientiousness, extroversion, agreeableness, neuroticism, and openness
- D.
Openness, niceness, conscientiousness, extroversion, and agreeableness
- 146.Who was responsible for developing the 14 principles of management?
- A.
Max Weber
- B.
Henri Fayol
- C.
Douglas McGregor
- D.
Frank Gilbreth
- 147.The Delphi technique is designed to
- A.
Solve problems through group discussion
- B.
Create a majority group opinion on a particular topic
- C.
Identify key agreements and disagreements on a real-world topic
- D.
Analyze all aspects of a situation from multiple points of view
- 148.Herzberg believed that increasing which of the following would increase job satisfaction?
- A.
Breadth
- B.
Job enlargement
- C.
Hygiene
- D.
Depth
- 149.Fast food places do not pay their workers less than minimum wage because it is against the law. Which of Kohlberg's stages does this describe?
- A.
Stage 1
- B.
Stage 2
- C.
Stage 3
- D.
Stage 4
- 150.Which of the following is NOT an example of nonverbal communication?
- A.
Crossing your arms
- B.
Posture
- C.
Eye contact
- D.
Whispering
- 151.Which of the following industries is part of a dynamic environment, meaning the market is constantly changing and updating?
- A.
Nurseries
- B.
Education
- C.
Electronics
- D.
Manufacturing
- 152.When a person believes their culture is superior to all other cultures it is called
- A.
Ethnocentrism
- B.
Interference
- C.
Situation
- D.
Plagiarism
- 153.Which of the following became famous for his experiments with dogs and conditioning?
- A.
Alfred Kinsey
- B.
Carl Jung
- C.
B.F. Skinner
- D.
Ivan Pavlov
- 154.The organizational structure where there are staff departments that support other departments
- A.
Functional
- B.
Line and staff
- C.
Product
- D.
Matrix
- 155.What type of research is conducted by watching the subject?
- A.
Naturalistic observation
- B.
Longitudinal research
- C.
Conditioning
- D.
Operant conditioning
- 156.The Delphi process takes place in what length of time?
- A.
The Delphi method is usually a long process that continues as long as necessary to form a consensus.
- B.
The Delphi method is usually a long process that continues until the participants reach the correct answer.
- C.
The Delphi method is usually a short process that takes no longer than a week.
- D.
The Delphi method is usually a short process that takes place in a single day.
- 157.Who created a system of human needs and motivations?
- A.
Max Weber
- B.
Abraham Maslow
- C.
Douglas McGregor
- D.
Frank Gilbreth
- 158.What is it called when a third party is facilitating negotiations?
- A.
Concession
- B.
Grievance
- C.
Arbitration
- D.
Mediation
- 159.Which of the following is an industry commonly known to have line employees?
- A.
Automotive
- B.
Woodworking
- C.
Education
- D.
Retail
- 160.The value in the Delphi technique lies in the __________ it creates.
- A.
Information
- B.
Conversation
- C.
Thinking
- D.
Ideas
- 161.The Big Five personality types are assessed through a test. People with similar scores
- A.
Tend to work well together
- B.
Should not work together
- C.
Do not balance each other out
- D.
Two of the above
- 162.In a compressed work week schedule, an employee works a usual 35-40 hour workweek in less than ____ days.
- A.
4
- B.
5
- C.
6
- D.
7
- 163.Dual career ladder programs are designed for employees who
- A.
Have technical skills and also want to work in a managerial capacity
- B.
Have managerial skills and also want5 to work in a technical capacity
- C.
Have technical skills and do not want to work in a managerial capacity
- D.
Have managerial skills and do not want to work in a technical capacity
- 164.Which of the following is NOT one of the five bases of power?
- A.
Coercive
- B.
Enterprising
- C.
Legitimate
- D.
Expert
- 165.Which of the following is NOT part of the perceptual model of communication?
- A.
Message
- B.
Sender
- C.
Recipient
- D.
Noise
- 166.When decisions are made by top management it is referred to as
- A.
Centralized decision making
- B.
Organizational decision making
- C.
Change
- D.
Organizational decline
- 167.Female leaders use which type of leadership more than male leader?
- A.
Path-goal
- B.
Transactional
- C.
Transformational
- D.
Servant
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