1.
What is the purpose of the Air Force Inns?
Correct Answer
A. Maintain mission readiness.
Explanation
The purpose of the Air Force Inns is to maintain mission readiness. This suggests that the primary function of Air Force Inns is to provide accommodations and support services for military personnel, ensuring they are well-rested and ready to fulfill their duties and responsibilities. The other options, such as accommodating senior ranking officers or competing with local area hotels and motels, do not align with the primary objective of maintaining mission readiness. Additionally, covering the cost of housekeeping and custodial services, telephone systems, and supplies not available from appropriated funds could be a secondary function of Air Force Inns in order to support the primary goal of mission readiness.
2.
If the protocol office manages the business suite reservations, by what time daily will they release rooms to lodging to maximize on-base lodging?
Correct Answer
B. 1600
Explanation
The protocol office manages the business suite reservations and they release rooms to lodging daily. To maximize on-base lodging, they release the rooms by 1600.
3.
All eligible guests listed as priority 2 are assigned rooms?
Correct Answer
A. On a space-available basis.
Explanation
The correct answer is "on a space-available basis". This means that eligible guests listed as priority 2 will be assigned rooms if there are rooms available. If there are no rooms available, they may not be assigned a room. This suggests that priority 2 guests are not guaranteed a room and their assignment depends on the availability of space.
4.
Which allowance is authorized to partially reimburse a member for added living expenses incurred when it is necessary to occupy temporary lodging incident to a Continental United States (CONUS) permanent change of station (PCS)?
Correct Answer
D. Temporary lodging expense (TLE) allowance.
Explanation
The Temporary Lodging Expense (TLE) allowance is authorized to partially reimburse a member for added living expenses incurred when they need to occupy temporary lodging as a result of a permanent change of station (PCS) within the Continental United States (CONUS). This allowance is specifically designed to cover the costs of lodging, meals, and other incidental expenses during the transition period. It helps to alleviate the financial burden of finding temporary accommodation while the member settles into their new duty station.
5.
Which lodging entitlement is authorized upon initial arrival at an Outside the continental United States (OCONUS) TDY, permanent duty station (PDS) while waiting for government quarters?
Correct Answer
B. Temporary lodging allowance (TLA).
Explanation
Upon initial arrival at an OCONUS TDY or PDS while waiting for government quarters, individuals are authorized to receive Temporary Lodging Allowance (TLA). TLA is provided to cover the cost of temporary lodging, meals, and other incidental expenses incurred during the waiting period. It is intended to assist individuals with the expenses of staying in a hotel or other temporary lodging facility until they are able to move into their assigned government quarters. BAH, TLF allowance, and TLE allowance are not specifically authorized for this purpose.
6.
The general manager issues non-availability at the time lodging reservations are requested or not later than what time period after the reservation is made?
Correct Answer
C. One duty day
Explanation
The general manager issues non-availability at the time lodging reservations are requested or not later than one duty day after the reservation is made. This means that the general manager will inform the requester about the non-availability of lodging either immediately or within one working day after the reservation has been made.
7.
Non-availabilities are issued only when all?
Correct Answer
D. Government controlled lodging is occupied.
Explanation
The correct answer is government controlled lodging is occupied. This means that non-availabilities are only issued when all government controlled lodging is occupied. This suggests that if there are still available government controlled lodging facilities, non-availabilities will not be issued.
8.
According to Air Force Instruction (AFI) 34-246, Air Force Lodging Program, the minimum adequacy standards are defined by?
Correct Answer
A. Pay grade.
Explanation
According to Air Force Instruction (AFI) 34-246, the minimum adequacy standards for the Air Force Lodging Program are defined by pay grade. This means that the level of accommodations provided to Air Force personnel will vary based on their pay grade. Higher-ranking personnel may have access to more luxurious accommodations, while lower-ranking personnel may have more basic accommodations. The pay grade serves as a determining factor for the level of lodging that individuals are eligible for.
9.
Airmen in the grades of E1-E4 are allowed how many square feet of living space?
Correct Answer
C. 90
Explanation
Airmen in the grades of E1-E4 are allowed 90 square feet of living space. This indicates that there is a specific allocation of space for these individuals, ensuring that they have a minimum amount of living area. This could be a standard requirement in the military to ensure fair and equitable living conditions for all airmen in these grades.
10.
Basic housekeeping services includes?
Correct Answer
A. Dusting and vacuuming as necessary.
Explanation
The correct answer is "dusting and vacuuming as necessary." This means that basic housekeeping services will involve dusting and vacuuming whenever it is needed, rather than following a specific schedule. This approach ensures that the cleanliness of the house is maintained at all times, as dusting and vacuuming will be done whenever it is required, such as when surfaces become dusty or floors accumulate dirt.
11.
What should housekeepers do in addition to providing basic housekeeping service?
Correct Answer
D. Display courteous and helpful behavior toward guests and other lodging employers.
Explanation
Housekeepers should display courteous and helpful behavior toward guests and other lodging employers in addition to providing basic housekeeping service. This is important as it creates a positive and welcoming atmosphere for guests, enhances their overall experience, and promotes good relations with other staff members. By being polite, friendly, and willing to assist, housekeepers contribute to the overall satisfaction of guests and help maintain a harmonious work environment within the lodging establishment.
12.
General managers should develop a contingency plan that includes how many square feet per person?
Correct Answer
D. 50
Explanation
General managers should develop a contingency plan that includes 50 square feet per person. This is because having 50 square feet per person allows for enough space to ensure safety and social distancing measures, especially during emergencies or unexpected situations. It provides individuals with enough room to move around comfortably and maintain a safe distance from others, reducing the risk of spreading infections or accidents.
13.
Which factor determines the operational methods for field lodging?
Correct Answer
D. Type of deployment location.
Explanation
The operational methods for field lodging are determined by the type of deployment location. Different types of deployment locations may require different approaches to field lodging, such as the availability of facilities, resources, and infrastructure. The type of deployment location can influence the decision on whether to use tents, temporary structures, or existing buildings for lodging, as well as the level of comfort and amenities provided to occupants. Contingency mission, occupant assignments, and location of the flight line may also impact operational methods, but the type of deployment location is the primary factor in determining these methods.
14.
During a contingency, who determines whether personnel are to be billeted by organization or on a first come, first-served basis?
Correct Answer
A. Site commander.
Explanation
During a contingency, the site commander is responsible for determining whether personnel are to be billeted by organization or on a first come, first-served basis. They have the authority to make decisions regarding the allocation of resources and accommodations based on the specific needs and priorities of the situation. The site commander's role is crucial in ensuring efficient and effective management of personnel during contingency operations.
15.
In a contingency, how do you account for sleeping bags, cots, or linens that are issued during registration?
Correct Answer
C. USAF Readiness Lodging System.
Explanation
The correct answer is "USAF Readiness Lodging System." This system is used to account for sleeping bags, cots, or linens that are issued during registration. It is a comprehensive system that tracks and manages the inventory of these items, ensuring that they are properly accounted for and returned when necessary. It helps in maintaining accountability and ensuring that all items are accounted for in a contingency situation.
16.
The recommended access road for a field laundry operation is?
Correct Answer
A. A one-way, circular type traffic pattern.
Explanation
A one-way, circular type traffic pattern is recommended for a field laundry operation because it allows for efficient movement of vehicles in a continuous loop. This type of traffic pattern ensures that vehicles can easily enter and exit the laundry area without encountering any traffic congestion or delays. It also helps to maintain a smooth flow of traffic and prevents any potential accidents or collisions that may occur in a two-way or four-way intersection. Additionally, a circular traffic pattern allows for better organization and control of vehicles, making it easier to manage the laundry operation effectively.
17.
You should plan for each self-help laundry (SHL) system to support how many people?
Correct Answer
B. 200.
Explanation
Each self-help laundry (SHL) system should be planned to support 200 people. This means that the system should have the capacity to cater to the laundry needs of up to 200 individuals at a time. Planning for 200 people ensures that the SHL system can efficiently handle the demand and provide a satisfactory laundry experience for its users.
18.
What must guests traveling for the purpose of house-hunting show lodging?
Correct Answer
D. Leave authorization paperwork or a copy of their orders verifying permissive temporary duty (TDY) status.
Explanation
Guests traveling for the purpose of house-hunting must show leave authorization paperwork or a copy of their orders verifying permissive temporary duty (TDY) status. This is because they need to provide proof that they are authorized to be away from their regular duty station for the purpose of house-hunting. This documentation ensures that they are eligible for any benefits or allowances related to their temporary duty status. Identification card, reservation number, and separation orders may not be sufficient proof of their purpose for travel in this specific scenario.
19.
Guests with guaranteed reservations must check-in by what time the following day before the reservation is cancelled and made available to other guests?
Correct Answer
A. 0500.
Explanation
Guests with guaranteed reservations must check-in by 0500 the following day before the reservation is cancelled and made available to other guests. This means that if guests do not check-in by 0500, their reservation will be cancelled and the room will be given to someone else.
20.
What type of quarters are transient enlisted aircrew members entitled to?
Correct Answer
C. Private room/private or shared bath.
Explanation
Transient enlisted aircrew members are entitled to a private room with either a private or shared bathroom. This means that they have the option to have their own private bathroom or share a bathroom with others. The key entitlement is a private room, but the bathroom arrangement can vary.
21.
What property management system (PMS) product can be used to search and retrieve quest information by name, address, or confirmation number from the property and Central Reservation System (CRS), and guarantee codes?
Correct Answer
D. Guest data worksheet.
Explanation
The Guest data worksheet is the correct answer because it is a property management system (PMS) product that allows users to search and retrieve guest information by name, address, or confirmation number from both the property and Central Reservation System (CRS), as well as guarantee codes. This worksheet specifically focuses on managing and organizing guest data, making it the most suitable option for this task.
22.
What Epitome Property Management System (PMS) product allows users to search for accounts using data in any form?
Correct Answer
A. Query Wizard.
Explanation
The Epitome Property Management System (PMS) product offers a feature called Query Wizard that allows users to search for accounts using data in any form. This means that users can input any type of data, such as names, addresses, or account numbers, and the Query Wizard will search through the system to find matching accounts. This feature provides flexibility and convenience for users who need to quickly locate specific accounts within the PMS.
23.
The front desk backup report contains current information on what area should the lodging computer system go down?
Correct Answer
B. Room status.
Explanation
The front desk backup report contains current information on the room status in case the lodging computer system goes down. This means that if the computer system fails, the front desk staff can refer to the backup report to know which rooms are occupied, vacant, or reserved. This information is crucial for managing guest check-ins, check-outs, and room assignments during system downtime. The backup report helps ensure smooth operations and guest satisfaction even when the computer system is not functioning properly.
24.
Which report tells you what rooms are vacant, cleaned, and ready for the next guest to check into?
Correct Answer
C. Front desk backup.
Explanation
The front desk backup report provides information about the rooms that are vacant, cleaned, and ready for the next guest to check into. This report helps the front desk staff to efficiently manage room availability and allocate rooms to incoming guests. It ensures a smooth check-in process and helps in coordinating with the housekeeping department to ensure that rooms are cleaned and prepared on time. The general manager's report may provide a broader overview of the hotel's operations but may not specifically focus on room availability. The housekeeping report may provide information about the status of rooms but may not include details about room readiness for check-in.
25.
How often does the lodging general manager prepare the occupancy report?
Correct Answer
D. Annually
Explanation
The lodging general manager prepares the occupancy report annually. This suggests that the report is not required on a frequent basis such as daily, monthly, or quarterly. Instead, it is compiled and analyzed once a year. This could be due to the fact that the occupancy report provides a comprehensive overview of the lodging's performance over a longer period of time, allowing for strategic planning and decision-making at an annual level.
26.
What information does the occupancy report provide?
Correct Answer
B. Use of quarters by officer and enlisted personnel.
Explanation
The occupancy report provides information about the use of quarters by officer and enlisted personnel. This means that it gives details about which quarters are being utilized by officers and enlisted personnel. It does not provide information about families in transient living facilities, transient personnel assigned to contract lodging, or distinguished visitors assigned to distinguished visiting quarters.
27.
When may guests check-in to lodging?
Correct Answer
D. Any time if rooms are available.
Explanation
Guests may check-in to lodging at any time if rooms are available. This means that there is no specific time restriction for check-in as long as there are vacant rooms. It allows flexibility for guests to arrive and check-in at their convenience, regardless of the time of day.
28.
Normal checkout time is?
Correct Answer
A. 1100
Explanation
The correct answer is 1100 because it is stated in the question that the normal checkout time is 1100.
29.
When handling a complaint, repeat what the guest is saying to?
Correct Answer
C. Make sure you understand the problem or complaint.
Explanation
When handling a complaint, it is important to repeat what the guest is saying to make sure you understand the problem or complaint. This allows you to confirm that you have correctly understood their concerns and enables you to address the issue effectively. It shows the guest that you are actively listening and taking their complaint seriously, which can help in resolving the problem and providing satisfactory solutions.
30.
What base agencies do you refer quests to who request storage for weapons and classified material respectively?
Correct Answer
A. Security Forces and the Command Post.
Explanation
When quests request storage for weapons, they are referred to the Security Forces. This is because Security Forces are responsible for the security and control of weapons on the base. On the other hand, when quests request storage for classified material, they are referred to the Command Post. The Command Post is responsible for coordinating and managing classified information and ensuring its proper storage and handling. Therefore, both Security Forces and the Command Post are the appropriate base agencies to handle these specific requests.
31.
The preferred way for storing guests valuables is?
Correct Answer
B. In individually lockable boxes, similar to a bank safe deposit box.
Explanation
The preferred way for storing guests valuables is in individually lockable boxes, similar to a bank safe deposit box. This ensures that each guest's belongings are securely stored and protected. It also allows for easy access for the guest when needed. Storing valuables in a separate and secure location adds an extra layer of security and reduces the risk of theft or loss.
32.
The housekeeping staff must maintain a log annotating all property found by?
Correct Answer
C. Building, date found, room, who found it, and disposition of the property
Explanation
The housekeeping staff must maintain a log annotating all property found by noting the building, date found, room, who found it, and disposition of the property. This information is important for record-keeping and accountability purposes. It allows the staff to track and document the whereabouts of any found property, ensuring that it is properly returned to its owner or stored securely. Additionally, including the building and room information helps in identifying the location where the property was found, making it easier to reunite it with the guest.
33.
When the housekeeping staff department is closed, who will the lost and found log be transferred to?
Correct Answer
D. Front Desk.
Explanation
When the housekeeping staff department is closed, the lost and found log will be transferred to the Front Desk. The Front Desk is responsible for handling guest inquiries and requests, including lost and found items. They are the central point of contact for guests and have the necessary information and resources to manage lost and found items efficiently.
34.
All guests checking in will sign the guest register form that advises them lodging is authorized to?
Correct Answer
C. Apply any unpaid charges to their credit card.
Explanation
The correct answer is "apply any unpaid charges to their credit card." This means that the lodging is authorized to charge any outstanding fees or expenses to the guest's credit card if they have not been paid. This is a common practice in hotels to ensure that guests settle all their financial obligations before checking out.
35.
What must you ensure when room charges are charged to the guest's credit card and the credit card number was previously entered during the reservation process?
Correct Answer
C. That the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented.
Explanation
When room charges are charged to the guest's credit card and the credit card number was previously entered during the reservation process, it is important to ensure that the number and type of card annotated in Epitome Property Management System (PMS) matches the credit card presented. This ensures that the correct credit card is being charged and helps prevent any fraudulent activity or errors in billing.
36.
What guests are required to pay in advance for up through 30 days if they can't produce a valid credit card?
Correct Answer
C. VQ, VAQ, and VOQ.
37.
Who establishes procedures and guidance for shift change?
Correct Answer
B. General manager.
Explanation
The general manager is responsible for establishing procedures and guidance for shift change. As the highest-ranking manager in the organization, they have the authority to set policies and protocols for all aspects of the business, including shift changes. They ensure that there is a smooth transition between shifts and that all necessary information is communicated effectively. The general manager's role is to provide leadership and direction to the entire team, including the shift leaders, combat support flight chief, and front desk lodging manager.
38.
When is it mandatory to use night depositories?
Correct Answer
D. When your funds on-hand exceed established funds storage limits for your operation.
Explanation
Night depositories are used when the amount of funds on-hand exceeds the established storage limits for a business or operation. This means that when the funds in hand exceed a certain limit, it becomes mandatory to use night depositories for secure storage of the excess funds.
39.
Who signs the refund voucher or Epitome Property Management System (PMS) generated version to verify receipt of a refund?
Correct Answer
B. Guest only.
Explanation
The correct answer is "Guest only." This means that only the guest is responsible for signing the refund voucher or the Epitome Property Management System (PMS) generated version to confirm that they have received a refund. The clerk, general manager, or any other staff member is not involved in this process.
40.
Before performing lodging cashier functions, what must you do first?
Correct Answer
C. Open your bank.
Explanation
Before performing lodging cashier functions, it is necessary to open your bank. This means preparing the cash register or drawer with the initial amount of money needed for transactions. Opening your bank ensures that you have the necessary funds to provide change and complete transactions accurately and efficiently. It is an essential step to begin the cashiering process effectively.
41.
Who prepares the financial statements?
Correct Answer
D. Nonappropriated funds accounting officer (NAF AO).
Explanation
The correct answer is Nonappropriated funds accounting officer (NAF AO). This individual is responsible for preparing the financial statements. They oversee the accounting and financial operations of nonappropriated funds, ensuring accurate and timely reporting. The role of a shift leader, activity managers, or resource manager does not involve the preparation of financial statements.
42.
What is the formal plan that reflects monthly and quarterly projected income and expenses for a fiscal year (FY)?
Correct Answer
A. An income and expense budget.
Explanation
An income and expense budget is a formal plan that reflects monthly and quarterly projected income and expenses for a fiscal year. It helps organizations to estimate their financial performance and make informed decisions regarding their spending and revenue generation. This budget provides a detailed breakdown of anticipated income sources and expected expenses, allowing businesses to track their financial progress and make adjustments as needed.
43.
An income and expense budget may also be referred to as?
Correct Answer
B. An operating budget.
Explanation
An income and expense budget is a financial plan that outlines the expected income and expenses for a specific period. It helps businesses and individuals track their financial performance and make informed decisions. The term "operating budget" accurately describes this type of budget as it focuses on the day-to-day operations and expenses of an organization. It includes details about revenue sources, such as sales and investments, as well as various expenses like salaries, rent, and utilities. Therefore, an operating budget is the most appropriate term to refer to an income and expense budget.
44.
When does the accounts payable process begin?
Correct Answer
A. With the delivery of a product or service.
Explanation
The accounts payable process begins with the delivery of a product or service. This means that once the product or service has been received by the company, the accounts payable process starts. This is because the company now owes payment to the supplier or vendor for the delivered goods or services. The process involves recording the invoice, verifying the accuracy of the invoice, and making the necessary payment to the supplier or vendor.
45.
Which public law requires federal agencies to pay their bills on time and take discounts when payments are made by the discount date?
Correct Answer
B. 97-177
Explanation
The correct answer is 97-177. This public law requires federal agencies to pay their bills on time and take discounts when payments are made by the discount date.
46.
What is used by lodging to make sure that the same rate is charged to all occupants for similar accommodations?
Correct Answer
A. A rate plan.
Explanation
Lodging establishments use a rate plan to ensure that the same rate is charged to all occupants for similar accommodations. This allows for consistency and fairness in pricing, as it eliminates any potential for discrimination or bias in rates. A rate plan helps to streamline the booking process and ensures that all guests are charged the same amount for the same type of accommodation, regardless of factors such as the time of booking or the individual guest's characteristics.
47.
Who approves new rate plans?
Correct Answer
A. Headquarters Air Force Personnel Agency, Lodging Branch (HQ AFPC/SVOL).
Explanation
The correct answer is Headquarters Air Force Personnel Agency, Lodging Branch (HQ AFPC/SVOL). This branch within the Air Force Personnel Agency is responsible for approving new rate plans. They oversee the lodging operations and have the authority to review and approve any changes or updates to the rate plans.
48.
How often should you review inventories and stock record cards to identify slow moving items and dead stock?
Correct Answer
D. Semi-annually.
Explanation
Semi-annually is the correct answer because reviewing inventories and stock record cards every six months allows for a balanced approach. It provides enough time to gather sufficient data and identify slow-moving items and dead stock accurately. Reviewing too frequently, such as daily or monthly, may result in unnecessary effort and time spent on items that may not have had enough time to show a pattern of slow movement. On the other hand, reviewing less frequently, such as quarterly or annually, may delay the identification of slow-moving items and dead stock, leading to potential financial losses.
49.
Who may authorize below-cost sales to move dead stock or slow moving items?
Correct Answer
D. Force support squadron commander.
Explanation
The Force support squadron commander may authorize below-cost sales to move dead stock or slow moving items. This individual is responsible for managing the force support squadron, which includes overseeing various activities such as retail operations. They have the authority to make decisions regarding pricing and sales strategies, including selling items below cost in order to clear out inventory. The other options, such as the activity manager, vendor representative, or resource manager, do not typically have the authority or responsibility for making decisions related to sales and pricing.
50.
What is your responsibility when conducting an inventory?
Correct Answer
B. Counting, weighing, or estimating pHysical quantity of goods.
Explanation
When conducting an inventory, your responsibility is to accurately determine the physical quantity of goods. This can be done through counting, weighing, or estimating the quantity of goods on hand. By doing so, you ensure that the inventory records are up to date and accurate, allowing for effective management of inventory levels and preventing any discrepancies or shortages.