Project Management Study Quiz
- 1.Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.
- A.
True
- B.
False
- 2.Rarely does the receiver interpret a message exactly as the sender intended.
- A.
True
- B.
False
- 3.In a project, communicating badly exponentially increases the possibility of making mistakes.
- A.
True
- B.
False
- 4.Good information technology project managers must have strong technical and communication skills.
- A.
True
- B.
False
- 5.The project summary report is a summary of all the lessons-learned reports.
- A.
True
- B.
False
- 6._____ involves determining the information and communications needs of the stakeholders.
- A.
Strategic planning
- B.
Systems management
- C.
Identifying stakeholders
- D.
Planning communications
- 7.The output of the _____ process is a communications management plan.
- A.
Managing communications
- B.
Reporting performance
- C.
Controlling communications
- D.
Planning communications
- 8.Managing communications is part of the _____ process of the project communication management.
- A.
Closing
- B.
Executing
- C.
Planning
- D.
Monitoring and controlling
- 9.As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?
- A.
Call Phil in for a private meeting to appreciate his work
- B.
Call a team meeting to praise Phil for his work on the project.
- C.
Announce Phil’s accomplishment on the company Web site
- D.
Have top management and the other teams in the company award Phil.
- 10.Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
- A.
Short face-to-face meetings
- B.
E-mails
- C.
Telephone conversations
- D.
Reading reports from other team members
- 11.According to research by Albert Mehrabian, which of the following is NOT a way that information is communicated in a face-to-face interaction?
- A.
Body language
- B.
Facial expressions
- C.
Spoken content
- D.
Tone of voice
- 12.As the number of people involved in a project _____, the complexity of communications _____.
- A.
Increases, decreases
- B.
Decrease, increase
- C.
Increase, stays constant
- D.
Increases, increases
- 13.Using the formula for calculating the number of communication channels, how many channels would two people require?
- A.
1
- B.
2
- C.
3
- D.
4
- 14.The formula to determine the number of communication channels is _____, where n is the number of people involved.
- A.
N (n-1)/2
- B.
N(n+1)/2
- C.
N(n+1)/n(n-1)
- D.
N(n-1)/n(n+1)
- 15.Using the formula for calculating the number of communication channels, how many channels would five people require
- A.
9
- B.
10
- C.
11
- D.
14
- 16.A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members
- A.
5
- B.
3
- C.
2
- D.
10
- 17.An example of push communication is _____.
- A.
Meetings
- B.
Video conferencing
- C.
Voice mails
- D.
Blogs
- 18.Which of the following is true of push communication?
- A.
Information is sent only to recipients who request the information.
- B.
This method ensures that the information is understood by recipients.
- C.
Information is sent to recipients without their request.
- D.
This method ensures that the information is received by the recipients.
- 19.Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?
- A.
Wikis
- B.
E-mail
- C.
Web Sites
- D.
Meetings
- 20.According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior.
- A.
Voice mail
- B.
E-mail
- C.
Meeting
- D.
Web site
- 21._____ address where the project stands in terms of meeting scope, time, and cost goals.
- A.
Technical reports
- B.
Status reports
- C.
Progress reports
- D.
Lessons-learned reports
- 22.____ describe where the project stands at a specific point in time.
- A.
Progress reports
- B.
Status reports
- C.
Forecasts
- D.
Lessons-learned reports
- 23.Which of the following questions is typically addressed by a project forecast?
- A.
How much more money will be needed to complete the project?
- B.
Does the quality of output match our goals?
- C.
Are our clients satisfied with the speed and quality of work on this project?
- D.
How comfortable are employees with the software and technology being used on the project?
- 24.E-mail communication is most suited for:
- A.
Assessing commitment to a project.
- B.
Building consensus among disputing parties.
- C.
Mediating a conflict between multiple parties.
- D.
Communicating routine information.
- 25.A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content.
- A.
Intranet
- B.
Blog
- C.
Forum
- D.
Wiki
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