Quality Quiz | Round 2

20 Questions | Total Attempts: 56

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Quality Quiz | Round 2


Questions and Answers
  • 1. 
    Seven tools include
    • A. 

      Team meetings

    • B. 

      Management meeting regularly with workers

    • C. 

      Workers' toolkit

    • D. 

      Histogram

  • 2. 
    Six sigma is 
    • A. 

      Latest Japanese Quality Theory

    • B. 

      A BMW

    • C. 

      Cpk = 2.0

    • D. 

      CKP

  • 3. 
    Flow charts indicate 
    • A. 

      Causes of process variation

    • B. 

      The kind of forms to fill out

    • C. 

      Who reports to whom

    • D. 

      How inputs get processed into outputs

  • 4. 
    ISO 9000 determines
    • A. 

      If the company practices its written procedures

    • B. 

      If vendors are performing well

    • C. 

      Process capability

    • D. 

      The kind of control chart to be used

  • 5. 
    Cost of quality is affected by 
    • A. 

      Workers’ performance

    • B. 

      Field failures

    • C. 

      Calibration of instruments

    • D. 

      All above

  • 6. 
    How many records does ISO 9001 require?
    • A. 

      1 to 10

    • B. 

      11 to 20

    • C. 

      21 to 30

    • D. 

      31 to 40

  • 7. 
    What is root cause analysis?
    • A. 

      Something a gardener would use

    • B. 

      A problem solving technique

    • C. 

      One of the seven Quality Circle tools

    • D. 

      Part of FMEA Part of FMEA Part of FMEA Part of FMEA Part of FMEA

  • 8. 
    Which of the following statements is NOT a ISO 9001 requirement?
    • A. 

      The organization shall determine the necessary competence for personnel performing work affecting product quality.

    • B. 

      The organization shall establish and maintain a procedure to identify and have access to legal requirements that are applicable to quality aspects of its products and/or services.

    • C. 

      Top management shall ensure that the quality policy is appropriate to the purpose of the organization.

    • D. 

      • A documented procedure shall be established to define requirements for determining potential nonconformities and their causes. • A documented procedure shall be established to define requirements for determining potential nonconformities and their causes. A documented procedure shall be established to define requirements for determining potential nonconformities and their causes.

  • 9. 
    What is the first stage in any quality improvement initiative?
    • A. 

      Planning

    • B. 

      Check the talk

    • C. 

      Analyse the data

    • D. 

      Management commitment

  • 10. 
    Who was generally credited with the phrase "Important few and trivial many"?
    • A. 

      Winston Churchill

    • B. 

      Ishikawa

    • C. 

      Juran

    • D. 

      Taguchi

  • 11. 
    Which is a Preventive Action technique?
    • A. 

      Pareto Analysis

    • B. 

      Cause and Effect diagrams

    • C. 

      Quality Planning

    • D. 

      Process Capability Studies

  • 12. 
    A run up on the range chart would mean?  Process spread is deteriorating
    • A. 

      Process spread is deteriorating

    • B. 

      Process average is worsening

    • C. 

      Process average is improving

    • D. 

      Process spread is improving

  • 13. 
    The process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards is called:
    • A. 

      Quality Assurance

    • B. 

      Quality Control

    • C. 

      Quality Planning

    • D. 

      Quality Review

  • 14. 
     The process of monitoring specific project results to determine if they comply with relevant quality standards is called:
    • A. 

      Quality Assurance

    • B. 

      Quality Control

    • C. 

      Quality Planning

    • D. 

      Quality Review

  • 15. 
    A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:
    • A. 

      Statistical Histogram

    • B. 

      Juran Histogram

    • C. 

      Fishbone Diagram

    • D. 

      Pareto Diagram

  • 16. 
    The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:
    • A. 

      Quality Plan

    • B. 

      Quality Statement

    • C. 

      Quality Policy

    • D. 

      TQM

  • 17. 
    Tools and techniques used during the Quality Planning process include:
    • A. 

      Benefit / cost analysis

    • B. 

      Benchmarking

    • C. 

      Quality audits

    • D. 

      A and b

  • 18. 
    CIP is:
    • A. 

      Continuous improvement process

    • B. 

      A sustained, gradual change

    • C. 

      Includes constancy of purpose and commitment to quality as part of its focus

    • D. 

      All of the above

  • 19. 
    Quality is:
    • A. 

      Zero defects found

    • B. 

      Conformance to requirements

    • C. 

      The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs

    • D. 

      B and c

  • 20. 
    The concept that it is easier and less costly to do the work right the first time is called:
    • A. 

      Zero defects

    • B. 

      Continuous improvement

    • C. 

      DIFTR 

    • D. 

      The customer is the next person in the process

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