Management meeting regularly with workers
Latest Japanese Quality Theory
Cpk = 2.0
Causes of process variation
The kind of forms to fill out
Who reports to whom
How inputs get processed into outputs
If the company practices its written procedures
If vendors are performing well
The kind of control chart to be used
Calibration of instruments
1 to 10
11 to 20
21 to 30
31 to 40
Something a gardener would use
A problem solving technique
One of the seven Quality Circle tools
Part of FMEA Part of FMEA Part of FMEA Part of FMEA Part of FMEA
The organization shall determine the necessary competence for personnel performing work affecting product quality.
The organization shall establish and maintain a procedure to identify and have access to legal requirements that are applicable to quality aspects of its products and/or services.
Top management shall ensure that the quality policy is appropriate to the purpose of the organization.
• A documented procedure shall be established to define requirements for determining potential nonconformities and their causes. • A documented procedure shall be established to define requirements for determining potential nonconformities and their causes. A documented procedure shall be established to define requirements for determining potential nonconformities and their causes.
Check the talk
Analyse the data
Cause and Effect diagrams
Process Capability Studies
Process spread is deteriorating
Process average is worsening
Process average is improving
Process spread is improving
Benefit / cost analysis
A and b
Continuous improvement process
A sustained, gradual change
Includes constancy of purpose and commitment to quality as part of its focus
All of the above
Zero defects found
Conformance to requirements
The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
B and c
The customer is the next person in the process
Used when expensive and time-consuming to test the product 100%.
The number of allowable defects before lot is rejected is predetermined.
If the number of defects found in the sample exceeds the predetermined amount, the entire lot is rejected.
All of the above are true
Cause and effect diagram
A and c
Just in Time
Here's an interesting quiz for you.