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Fundamentals of quality management systems for only Software product
Fundamentals of quality management systems for identifying diseases
Fundamentals of quality management systems for all kinds of production processes
Fundamentals of quality management systems for science inventions
ISO 9000-2005
ISO 9000-2011
ISO/IEC 25010
ISO/IEC 25014
ISO/IEC 25010
ISO/IEC 25000
ISO 9000-2005
ISO 9000-2011
Into 4 areas
Into 6 areas
Into 9 areas
Into 10 areas
Audit
Quality
Certification
Organization
Generally implied
Fulfilled desire
Customer’s perception
Obligatory
True
False
See that quality requirements fulfilled
Set objectives, specify processes
Provide confidence about quality
Increase abilities to fulfill quality requirements
Physical
Functional
Spiritual
Temporal
Product
Owner
Process
System
Organisation
True
False
Correction
Rework
Collapse
Regrade
Scrap
Quality control
Verification
Inspection
Specification
Validation
Objective evidence
The whole technical system of the world
The whole human-computer system
The whole quality management system
The whole human invented system
Satisfaction
Effectiveness
Requirments
Efficiency
Conformity
Freedom from risk
4 characteristics
8 characteristics
9 characteristics
10 characteristics
Usability
Compatibility
Comparability
Portability
Re-usability
Degree to which a product … provides functions that meet stated and implied needs
Degree to which a product, system or component can exchange information with other products
Degree to which a product … can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction
Degree to which a system… performs specified functions … for a specified period of time
Degree of effectiveness and efficiency with which a system… can be transferred from one hardware, software or other operational or usage environment to another
Measurements
Managements
Quality manual
Requirements
True
False
ISO 9000-2005
ISO 9126
ISO/IEC 25010
ISO/IEC 25014
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