World Quality Day 2010 - Quiz

The Malcolm Baldrige National Quality Award is the correct answer because it was indeed born in the US and later adopted by many countries. The award was established in 1987 by the US Congress to promote and recognize organizational excellence and performance. It has since become a globally recognized award and has been adopted by countries around the world as a model for measuring and improving organizational quality and performance.

Jack Welch is not considered a Quality Guru. While he was a highly successful business executive and the former CEO of General Electric, he is not known for his contributions to the field of quality management. On the other hand, Deming, Crosby, and Juran are all recognized as Quality Gurus who made significant contributions to the development and implementation of quality management principles and practices.

Customer segmentation refers to grouping customers based on one or more criteria. This means categorizing customers into different segments based on factors such as demographics, behavior, preferences, or purchasing patterns. By doing so, businesses can better understand their customers and tailor their marketing strategies and offerings to meet the specific needs and preferences of each segment. This allows for more targeted and effective communication, product development, and customer relationship management.

The correct answer is "All Max India employees irrespective of their function and role." This means that every employee at Max India is considered a quality employee, regardless of their specific job or responsibilities. This suggests that the company values and prioritizes quality throughout the organization, and believes that every employee has a role to play in maintaining and improving quality standards.

Juran is considered the leader in the quality movement who defined quality as "Fitness for Use." He emphasized that quality should be measured based on how well a product or service meets the needs and expectations of its users. Juran's definition highlights the importance of customer satisfaction and the ability of a product or service to perform its intended function effectively. This definition has been widely accepted and has influenced the field of quality management.

A Pareto Diagram is a useful technique for prioritizing different solutions because it helps identify and prioritize the most significant factors or causes that contribute to a problem or goal. It allows the team to visually analyze and focus on the vital few factors that have the most impact, enabling them to prioritize their efforts and resources accordingly. By addressing these key factors first, the team can achieve the greatest improvement or benefit in the most efficient manner.

Regression analysis is the appropriate tool for correlating one variable with another. It helps to determine the strength and direction of the relationship between two variables by fitting a regression line to the data points. This analysis provides valuable insights into the nature of the relationship and allows for making predictions or estimating values based on the correlation. Box plots, Pareto diagrams, and histograms are useful for other purposes, such as visualizing data distribution or identifying the most significant factors, but they do not specifically measure correlation between variables.

Crosby is the correct answer because he is the quality leader who is responsible for the term "there is no economics for Quality." Crosby emphasized the importance of preventing defects rather than fixing them, and believed that the cost of poor quality far outweighed the cost of prevention. He introduced the concept of zero defects and promoted the idea that quality should be built into products and processes from the beginning. Crosby's philosophy had a significant impact on the quality management field and his ideas continue to be influential today.

The phrase "Service Excellence" is common between the Vision and Three Pillars of Max India. This suggests that Max India places a strong emphasis on providing excellent service as a key aspect of their business performance and overall vision.

The word "Black Belt" in the context of Six Sigma projects does not refer to any of the options provided. In Six Sigma, a Black Belt is a professional who has undergone extensive training and has demonstrated expertise in applying statistical tools and techniques to drive process improvement and achieve business results. They lead and manage Six Sigma projects, mentor Green Belts, and work towards achieving the organization's goals. The term "Black Belt" does not specifically indicate the team's impact on the bottom line or the effectiveness of coordinating teams, nor does it solely represent an individual's knowledge in Six Sigma.