World Quality Day 2010 - Quiz
Questions and Answers
- 1.
- Which phrase is common between the Vision and Three Pillars of Max India:
- A.
Business Performance
- B.
Service Excellence
- C.
Trust
- D.
All of the above
- 2.
Which of these is not a Quality Guru?
- A.
Deming
- B.
Jack Welch
- C.
Crosby
- D.
Juran
Correct Answer
B. Jack WelchExplanation
Jack Welch is not considered a Quality Guru. While he was a highly successful business executive and the former CEO of General Electric, he is not known for his contributions to the field of quality management. On the other hand, Deming, Crosby, and Juran are all recognized as Quality Gurus who made significant contributions to the development and implementation of quality management principles and practices.Rate this question:
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- 3.
- The leader in the quality movement who said Quality is defined as “Fitness for Use” is
- A.
Juran
- B.
Deming
- C.
Crosby
- D.
Taguchi
- 4.
Name the Quality Award that was born in the US but was later adopted by many countries
- A.
Deming Prize
- B.
Malcolm Baldrige National Quality Award
- C.
Taguchi Award
- D.
CII-Exim Business Excellence Award
Correct Answer
B. Malcolm Baldrige National Quality AwardExplanation
The Malcolm Baldrige National Quality Award is the correct answer because it was indeed born in the US and later adopted by many countries. The award was established in 1987 by the US Congress to promote and recognize organizational excellence and performance. It has since become a globally recognized award and has been adopted by countries around the world as a model for measuring and improving organizational quality and performance.Rate this question:
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- 5.
- The quality leader responsible for the term “there is no economics for Quality”
- A.
Juran
- B.
Ishakawa
- C.
Crosby
- D.
Feigenbaum
- E.
Taguchi
- 6.
- The word “Black Belt” in the context of Six Sigma projects refers to
- A.
The team that has had the most impact on the bottom line.
- B.
The person who has coordinated teams most effectively
- C.
The individual who has outpaced all others in six sigma knowledge
- D.
None of the above
- 7.
- Customer segmentation refers to
- A.
Dividing a particular customer into parts that are more easily understood
- B.
Grouping customers by one or more criteria
- C.
Maintaining secure customer listings to minimize communication among them
- D.
Eliminating or “cutting off” customers with poor credit history
- 8.
- Who is Quality employee at Max India:
- A.
Someone who is trained on Six Sigma.
- B.
Someone performing ISO Audit.
- C.
All who have won “Quality Award”
- D.
Employees involved in writing Business Excellence document
- E.
All Max India employees irrespective of their function and role.
- 9.
A team wants a technique for prioritizing different solutions, we should use:
- A.
Solution Prioritization Matrix
- B.
Cause and Effect Diagrams
- C.
Pareto Diagram
- D.
Relationship Matrix
Correct Answer
C. Pareto DiagramExplanation
A Pareto Diagram is a useful technique for prioritizing different solutions because it helps identify and prioritize the most significant factors or causes that contribute to a problem or goal. It allows the team to visually analyze and focus on the vital few factors that have the most impact, enabling them to prioritize their efforts and resources accordingly. By addressing these key factors first, the team can achieve the greatest improvement or benefit in the most efficient manner.Rate this question:
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- 10.
- When you need to correlate one variable with another, the quality tool normally used is:
- A.
Box Plots
- B.
Pareto Diagram
- C.
Regression Analysis
- D.
Histogram
Correct Answer
B. Service Excellence
B. Service Excellence
Explanation
The phrase "Service Excellence" is common between the Vision and Three Pillars of Max India. This suggests that Max India places a strong emphasis on providing excellent service as a key aspect of their business performance and overall vision.
The phrase "Service Excellence" is common between the Vision and Three Pillars of Max India. This suggests that Max India places a strong emphasis on providing excellent service as a key aspect of their business performance and overall vision.
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Correct Answer
A. Juran
A. Juran
Explanation
Juran is considered the leader in the quality movement who defined quality as "Fitness for Use." He emphasized that quality should be measured based on how well a product or service meets the needs and expectations of its users. Juran's definition highlights the importance of customer satisfaction and the ability of a product or service to perform its intended function effectively. This definition has been widely accepted and has influenced the field of quality management.
Juran is considered the leader in the quality movement who defined quality as "Fitness for Use." He emphasized that quality should be measured based on how well a product or service meets the needs and expectations of its users. Juran's definition highlights the importance of customer satisfaction and the ability of a product or service to perform its intended function effectively. This definition has been widely accepted and has influenced the field of quality management.
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Correct Answer
C. Crosby
C. Crosby
Explanation
Crosby is the correct answer because he is the quality leader who is responsible for the term "there is no economics for Quality." Crosby emphasized the importance of preventing defects rather than fixing them, and believed that the cost of poor quality far outweighed the cost of prevention. He introduced the concept of zero defects and promoted the idea that quality should be built into products and processes from the beginning. Crosby's philosophy had a significant impact on the quality management field and his ideas continue to be influential today.
Crosby is the correct answer because he is the quality leader who is responsible for the term "there is no economics for Quality." Crosby emphasized the importance of preventing defects rather than fixing them, and believed that the cost of poor quality far outweighed the cost of prevention. He introduced the concept of zero defects and promoted the idea that quality should be built into products and processes from the beginning. Crosby's philosophy had a significant impact on the quality management field and his ideas continue to be influential today.
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Correct Answer
D. None of the above
D. None of the above
Explanation
The word "Black Belt" in the context of Six Sigma projects does not refer to any of the options provided. In Six Sigma, a Black Belt is a professional who has undergone extensive training and has demonstrated expertise in applying statistical tools and techniques to drive process improvement and achieve business results. They lead and manage Six Sigma projects, mentor Green Belts, and work towards achieving the organization's goals. The term "Black Belt" does not specifically indicate the team's impact on the bottom line or the effectiveness of coordinating teams, nor does it solely represent an individual's knowledge in Six Sigma.
The word "Black Belt" in the context of Six Sigma projects does not refer to any of the options provided. In Six Sigma, a Black Belt is a professional who has undergone extensive training and has demonstrated expertise in applying statistical tools and techniques to drive process improvement and achieve business results. They lead and manage Six Sigma projects, mentor Green Belts, and work towards achieving the organization's goals. The term "Black Belt" does not specifically indicate the team's impact on the bottom line or the effectiveness of coordinating teams, nor does it solely represent an individual's knowledge in Six Sigma.
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Correct Answer
B. Grouping customers by one or more criteria
B. Grouping customers by one or more criteria
Explanation
Customer segmentation refers to grouping customers based on one or more criteria. This means categorizing customers into different segments based on factors such as demographics, behavior, preferences, or purchasing patterns. By doing so, businesses can better understand their customers and tailor their marketing strategies and offerings to meet the specific needs and preferences of each segment. This allows for more targeted and effective communication, product development, and customer relationship management.
Customer segmentation refers to grouping customers based on one or more criteria. This means categorizing customers into different segments based on factors such as demographics, behavior, preferences, or purchasing patterns. By doing so, businesses can better understand their customers and tailor their marketing strategies and offerings to meet the specific needs and preferences of each segment. This allows for more targeted and effective communication, product development, and customer relationship management.
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Correct Answer
E. All Max India employees irrespective of their function and role.
E. All Max India employees irrespective of their function and role.
Explanation
The correct answer is "All Max India employees irrespective of their function and role." This means that every employee at Max India is considered a quality employee, regardless of their specific job or responsibilities. This suggests that the company values and prioritizes quality throughout the organization, and believes that every employee has a role to play in maintaining and improving quality standards.
The correct answer is "All Max India employees irrespective of their function and role." This means that every employee at Max India is considered a quality employee, regardless of their specific job or responsibilities. This suggests that the company values and prioritizes quality throughout the organization, and believes that every employee has a role to play in maintaining and improving quality standards.
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Correct Answer
C. Regression Analysis
C. Regression Analysis
Explanation
Regression analysis is the appropriate tool for correlating one variable with another. It helps to determine the strength and direction of the relationship between two variables by fitting a regression line to the data points. This analysis provides valuable insights into the nature of the relationship and allows for making predictions or estimating values based on the correlation. Box plots, Pareto diagrams, and histograms are useful for other purposes, such as visualizing data distribution or identifying the most significant factors, but they do not specifically measure correlation between variables.
Regression analysis is the appropriate tool for correlating one variable with another. It helps to determine the strength and direction of the relationship between two variables by fitting a regression line to the data points. This analysis provides valuable insights into the nature of the relationship and allows for making predictions or estimating values based on the correlation. Box plots, Pareto diagrams, and histograms are useful for other purposes, such as visualizing data distribution or identifying the most significant factors, but they do not specifically measure correlation between variables.
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Mar 21, 2023Quiz Edited by
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Nov 10, 2010Quiz Created by
Testmax1
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