Quality Management
Quiz about general quality knowledge, including ISO TS 16949, ISO 9001, and company policy.
- 1.In ISO TS 16949, what does TS stand for ?
- 2.Is ISO TS 16949 related to ISO 9001 ?
- A.
Yes, it is based on ISO 9001 and has more details for automotive companies
- B.
No, it is a Technical Specification based on Military standard 16949
- C.
Yes, it is just a different name of the same standard
- 3.How detailed are ISO TS recommendations ?
- A.
Quite detailed : they mention analysis of claims from the field, how to make a control plan, how to deal with NG parts
- B.
Not very detailed, as ISO standards are quite generic
- C.
Extremely detailed : there is a list of 234 very precise requirements that a company must follow strictly to be certified
- 4.On which theme could ISO TS requirements be reinforced ?
- A.
Pre-production /pre-series phase and ramp-up phase are mentionned only slightly.
- B.
Building of a control plan is mentionned very shortly
- C.
Use of FMEA is not mentionned
- 5.For a company who wants to be ISO TS 16949 certified, which items or subjects should be reviewed by internal audits ?
- A.
At least its internal processes as stated by their process map,
- B.
Auditing products is necessary and good enough, as company strives to get customer satisfaction
- C.
Auditing industrial process is necessary and good enough, as quality of product is a result of a good process
- D.
At least its internal processes as stated by their process map,but process audit and product audit should be conducted as well
- 6.Which of the following answers describes best the ideal purpose of internal audit ?
- A.
Internal audits are conducted to comply with ISO TS requirements
- B.
Internal audits are conducted to check conformity to internal procedures
- C.
Internal audits are conducted to check conformity to internal procedures, and also to find opportunities for improvement
- 7.Are measurables important to deploy quality ?
- A.
Yes they are, as they should reflect customer satisfaction and be split down to the process and explained to the workers
- B.
No they are not, as it takes a lot of time to make charts and calculation, and it is better to spare time to work on the product.
- C.
Yes they are, as they enable to measure progress and results of action plans
- 8.As regards ISO TS 16949 and general quality standards, is it important for a company to have a chart describing its organization ?
- A.
In case company has less than 200 employees, it is not necessary as people know each other
- B.
In case company has less than 100 employees, it is not necessary as people know each other
- C.
Yes, because it shows the role of everyone and the importance given to quality inside the company
- 9.The plant I am auditing has 200 employees.They have a Main Performance Indicator Matrix, reviewed monthly by the board, of 54 indicators
- A.
A minimum of 52 indicators is required by ISO TS. It includes quality performance, cost, environment, health and safety.
- B.
Main performance indicators should not be more than 20 for any middle size company, otherwise it is too complicatde to follow. It may include, cost, environment, health and safety.
- C.
There should be only one indicator, linked to return on investment.
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