Quality Management

9 Questions | By Internationalqua | Last updated: Mar 20, 2022 | Total Attempts: 1302

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Quiz about general quality knowledge, including ISO TS 16949, ISO 9001, and company policy.

Questions and Answers

1.

Is ISO TS 16949 related to ISO 9001 ?
- A.
  
  Yes, it is based on ISO 9001 and has more details for automotive companies
- B.
  
  No, it is a Technical Specification based on Military standard 16949
- C.
  
  Yes, it is just a different name of the same standard
2.

In ISO TS 16949, what does TS stand for ?
3.

How detailed are ISO TS recommendations ?
- A.
  
  Quite detailed : they mention analysis of claims from the field, how to make a control plan, how to deal with NG parts
- B.
  
  Not very detailed, as ISO standards are quite generic
- C.
  
  Extremely detailed : there is a list of 234 very precise requirements that a company must follow strictly to be certified
4.

On which theme could ISO TS requirements be reinforced ?
- A.
  
  Pre-production /pre-series phase and ramp-up phase are mentionned only slightly.
- B.
  
  Building of a control plan is mentionned very shortly
- C.
  
  Use of FMEA is not mentionned
5.

For a company who wants to be ISO TS 16949 certified, which items or subjects should be reviewed by internal audits ?
- A.
  
  At least its internal processes as stated by their process map,
- B.
  
  Auditing products is necessary and good enough, as company strives to get customer satisfaction
- C.
  
  Auditing industrial process is necessary and good enough, as quality of product is a result of a good process
- D.
  
  At least its internal processes as stated by their process map,but process audit and product audit should be conducted as well
6.

Which of the following answers describes best the ideal purpose of internal audit ?
- A.
  
  Internal audits are conducted to comply with ISO TS requirements
- B.
  
  Internal audits are conducted to check conformity to internal procedures
- C.
  
  Internal audits are conducted to check conformity to internal procedures, and also to find opportunities for improvement
7.

Are measurables important to deploy quality ?
- A.
  
  Yes they are, as they should reflect customer satisfaction and be split down to the process and explained to the workers
- B.
  
  No they are not, as it takes a lot of time to make charts and calculation, and it is better to spare time to work on the product.
- C.
  
  Yes they are, as they enable to measure progress and results of action plans
8.

As regards ISO TS 16949 and general quality standards, is it important for a company to have a chart describing its organization ?
- A.
  
  In case company has less than 200 employees, it is not necessary as people know each other
- B.
  
  In case company has less than 100 employees, it is not necessary as people know each other
- C.
  
  Yes, because it shows the role of everyone and the importance given to quality inside the company
9.

The plant I am auditing has 200 employees.They have a Main Performance Indicator Matrix, reviewed monthly by the board, of 54 indicators
- A.
  
  A minimum of 52 indicators is required by ISO TS. It includes quality performance, cost, environment, health and safety.
- B.
  
  Main performance indicators should not be more than 20 for any middle size company, otherwise it is too complicatde to follow. It may include, cost, environment, health and safety.
- C.
  
  There should be only one indicator, linked to return on investment.