Quality Management Quiz

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Quizzes Created: 2 | Total Attempts: 5,937
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Quality Management Quiz - Quiz

We welcome you to this quality management quiz. Quality management is the act of seeing all the activities that should be maintained to desire a level of perfection. There are basically four types of quality management, namely ISO 9001, AS9100, Six Sigma, and CMMI. Customer focus, Leadership, the Process approach, and Relationship management are some factors that affect quality management. The questions in the quiz are carefully curated to help you get a better idea of the concept. Remember to share the quiz with your friends and family.


Questions and Answers
  • 1. 

    Is ISO TS 16949 related to ISO 9001 ?

    • A.

      Yes, it is based on ISO 9001 and has more details for automotive companies.

    • B.

      No, it is a Technical Specification based on Military standard 16949.

    • C.

      Yes, it is just a different name of the same standard.

    • D.

      None of the above

    Correct Answer
    A. Yes, it is based on ISO 9001 and has more details for automotive companies.
    Explanation
    ISO TS 16949 is related to ISO 9001 because it is based on ISO 9001 and provides additional requirements specifically tailored for automotive companies. ISO TS 16949 incorporates the core principles of ISO 9001 while also addressing the unique needs and challenges of the automotive industry. It includes more specific guidelines and requirements related to product safety, continuous improvement, defect prevention, and supply chain management in the automotive sector. Therefore, the correct answer is that ISO TS 16949 is based on ISO 9001 and provides more details for automotive companies.

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  • 2. 

    In ISO TS 16949, what does TS stand for ?

    Correct Answer
    Explanation
    The "TS" in ISO TS 16949 stands for "Technical Specification." This standard is a quality management system specifically developed for the automotive industry. It outlines the requirements for the design, development, production, and installation of automotive-related products. The inclusion of "TS" in the title signifies that this standard is a technical specification rather than a full international standard like ISO 9001.

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  • 3. 

    How detailed are ISO TS recommendations ?

    • A.

      Quite detailed: they mention analysis of claims from the field, how to make a control plan, how to deal with NG parts.

    • B.

      Not very detailed, as ISO standards are quite generic.

    • C.

      Extremely detailed: there is a list of 234 very precise requirements that a company must follow strictly to be certified.

    • D.

      None of above

    Correct Answer
    A. Quite detailed: they mention analysis of claims from the field, how to make a control plan, how to deal with NG parts.
    Explanation
    ISO TS recommendations are quite detailed as they provide specific guidelines on various aspects such as analyzing claims from the field, creating a control plan, and handling non-conforming parts. This level of detail suggests that the recommendations go beyond generic standards and offer specific instructions for companies to follow.

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  • 4. 

    On which theme could ISO TS requirements be reinforced ?

    • A.

      Pre-production /pre-series phase and ramp-up phase are mentionned only slightly.

    • B.

      Building of a control plan is mentionned very shortly

    • C.

      Use of FMEA is not mentionned

    • D.

      None of above

    Correct Answer
    A. Pre-production /pre-series phase and ramp-up phase are mentionned only slightly.
    Explanation
    ISO TS requirements could be reinforced on the theme of pre-production / pre-series phase and ramp-up phase. This is because these phases are only mentioned slightly, indicating that there may be a need to emphasize and strengthen the requirements related to these stages. The building of a control plan is mentioned very shortly, suggesting that it may not require additional reinforcement. The use of FMEA is not mentioned at all, indicating that it may not be a focus area for ISO TS requirements. Therefore, the correct answer is that the pre-production / pre-series phase and ramp-up phase are mentioned only slightly.

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  • 5. 

    For a company who wants to be ISO TS 16949 certified, which items or subjects should be reviewed by internal audits ?

    • A.

      At least its internal processes as stated by their process map.

    • B.

      Auditing products is necessary and good enough, as company strives to get customer satisfaction.

    • C.

      Auditing industrial process is necessary and good enough, as quality of product is a result of a good process.

    • D.

      At least its internal processes as stated by their process map,but process audit and product audit should be conducted as well

    Correct Answer
    D. At least its internal processes as stated by their process map,but process audit and product audit should be conducted as well
    Explanation
    For a company to be ISO TS 16949 certified, it is important to review at least its internal processes as stated by their process map. However, conducting both process audits and product audits is also necessary. This is because auditing the products ensures customer satisfaction, while auditing the industrial process ensures that the quality of the product is a result of a good process. Therefore, a comprehensive internal audit should include a review of the internal processes, as well as process and product audits.

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  • 6. 

    Which of the following answers describes best the ideal purpose of internal audit ?

    • A.

      Internal audits are conducted to comply with ISO TS requirements

    • B.

      Internal audits are conducted to check conformity to internal procedures

    • C.

      Internal audits are conducted to check conformity to internal procedures, and also to find opportunities for improvement

    • D.

      None of above

    Correct Answer
    C. Internal audits are conducted to check conformity to internal procedures, and also to find opportunities for improvement
    Explanation
    Internal audits are conducted to check conformity to internal procedures and also to find opportunities for improvement. This means that the purpose of internal audits is not only to ensure that the organization is following its own established procedures but also to identify areas where the procedures can be enhanced or optimized. By conducting these audits, the organization can identify any deviations from its internal procedures and take corrective actions to improve its overall performance and efficiency. Compliance with ISO TS requirements may be a part of the internal audit process, but it is not the sole or ideal purpose.

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  • 7. 

    Are measurables important to deploy quality?

    • A.

      Yes they are, as they should reflect customer satisfaction and be split down to the process and explained to the workers

    • B.

      No they are not, as it takes a lot of time to make charts and calculation, and it is better to spare time to work on the product.

    • C.

      Yes they are, as they enable to measure progress and results of action plans

    • D.

      None of above

    Correct Answer(s)
    A. Yes they are, as they should reflect customer satisfaction and be split down to the process and explained to the workers
    C. Yes they are, as they enable to measure progress and results of action plans
    Explanation
    Measurables are important to deploy quality because they serve as indicators of customer satisfaction and allow for the evaluation of progress and results of action plans. By breaking down the measurables into specific processes and explaining them to workers, it ensures that everyone understands the expectations and can work towards achieving them. Additionally, measuring progress helps identify areas for improvement and allows for adjustments to be made to ensure the quality of the product or service.

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  • 8. 

    As regards ISO TS 16949 and general quality standards, is it important for a company to have a chart describing its organization ?

    • A.

      In case company has less than 200 employees, it is not necessary as people know each other

    • B.

      In case company has less than 100 employees, it is not necessary as people know each other

    • C.

      Yes, because it shows the role of everyone and the importance given to quality inside the company

    • D.

      None of above

    Correct Answer
    C. Yes, because it shows the role of everyone and the importance given to quality inside the company
    Explanation
    Having a chart describing the organization is important for a company, regardless of the number of employees. It helps to show the role of everyone within the company and emphasizes the importance given to quality. This chart provides a clear understanding of the hierarchy, responsibilities, and reporting structure, ensuring that everyone is aware of their roles and how they contribute to maintaining quality standards.

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  • 9. 

    The plant I am auditing has 200 employees. They have a Main Performance Indicator Matrix, reviewed monthly by the board, of 54 indicators

    • A.

      A minimum of 52 indicators is required by ISO TS. It includes quality performance, cost, environment, health and safety.

    • B.

      Main performance indicators should not be more than 20 for any middle size company, otherwise it is too complicatde to follow. It may include, cost, environment, health and safety.

    • C.

      There should be only one indicator, linked to return on investment.

    • D.

      None of above

    Correct Answer
    B. Main performance indicators should not be more than 20 for any middle size company, otherwise it is too complicatde to follow. It may include, cost, environment, health and safety.
    Explanation
    The given answer is correct because it states that main performance indicators should not exceed 20 for a middle-sized company. This is because having too many indicators can make it difficult to track and monitor performance effectively. The indicators may include factors such as cost, environment, health, and safety, which are crucial aspects for any organization. Additionally, the answer mentions that there should be only one indicator linked to return on investment, highlighting the importance of measuring financial performance.

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  • 10. 

    Which of the following is amongst the primary element of total quality management?

    • A.

      Customer-focused

    • B.

      Total employee involvement

    • C.

      Process-centered

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    Total Quality Management (TQM) is a management approach that focuses on meeting customer requirements by involving all employees in continuous improvement processes. It emphasizes the importance of customer satisfaction, employee involvement, and process efficiency. Therefore, all three options - customer-focused, total employee involvement, and process-centered - are primary elements of TQM.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • May 17, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 27, 2009
    Quiz Created by
    Internationalqua
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