Quality Management

9 Questions | Total Attempts: 798

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Quality Management

Quiz about general quality knowledge, including ISO TS 16949, ISO 9001, and company policy.


Questions and Answers
  • 1. 
    In ISO TS 16949, what does TS stand for ?
  • 2. 
    Is ISO TS 16949 related to ISO 9001 ?
    • A. 

      Yes, it is based on ISO 9001 and has more details for automotive companies

    • B. 

      No, it is a Technical Specification based on Military standard 16949

    • C. 

      Yes, it is just a different name of the same standard

  • 3. 
    How detailed are ISO TS recommendations ?
    • A. 

      Quite detailed : they mention analysis of claims from the field, how to make a control plan, how to deal with NG parts

    • B. 

      Not very detailed, as ISO standards are quite generic

    • C. 

      Extremely detailed : there is a list of 234 very precise requirements that a company must follow strictly to be certified

  • 4. 
    On which theme could ISO TS requirements be reinforced ?
    • A. 

      Pre-production /pre-series phase and ramp-up phase are mentionned only slightly.

    • B. 

      Building of a control plan is mentionned very shortly

    • C. 

      Use of FMEA is not mentionned

  • 5. 
    For a company who wants to be ISO TS 16949 certified, which items or subjects should be reviewed by internal audits ?
    • A. 

      At least its internal processes as stated by their process map,

    • B. 

      Auditing products is necessary and good enough, as company strives to get customer satisfaction

    • C. 

      Auditing industrial process is necessary and good enough, as quality of product is a result of a good process

    • D. 

      At least its internal processes as stated by their process map,but process audit and product audit should be conducted as well

  • 6. 
    Which of the following answers describes best the ideal purpose of internal audit ?
    • A. 

      Internal audits are conducted to comply with ISO TS requirements

    • B. 

      Internal audits are conducted to check conformity to internal procedures

    • C. 

      Internal audits are conducted to check conformity to internal procedures, and also to find opportunities for improvement

  • 7. 
    Are measurables important to deploy quality ?
    • A. 

      Yes they are, as they should reflect customer satisfaction and be split down to the process and explained to the workers

    • B. 

      No they are not, as it takes a lot of time to make charts and calculation, and it is better to spare time to work on the product.

    • C. 

      Yes they are, as they enable to measure progress and results of action plans

  • 8. 
    As regards ISO TS 16949 and general quality standards, is it important for a company to have a chart describing its organization ?
    • A. 

      In case company has less than 200 employees, it is not necessary as people know each other

    • B. 

      In case company has less than 100 employees, it is not necessary as people know each other

    • C. 

      Yes, because it shows the role of everyone and the importance given to quality inside the company

  • 9. 
    The plant I am auditing has 200 employees.They have a Main Performance Indicator Matrix, reviewed monthly by the board, of 54 indicators
    • A. 

      A minimum of 52 indicators is required by ISO TS. It includes quality performance, cost, environment, health and safety.

    • B. 

      Main performance indicators should not be more than 20 for any middle size company, otherwise it is too complicatde to follow. It may include, cost, environment, health and safety.

    • C. 

      There should be only one indicator, linked to return on investment.