Monarch Certified Sales Professional: Quiz!

27 Questions | Total Attempts: 229

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Sales Quizzes & Trivia

Questions and Answers
  • 1. 
    Natural oil finishes are one example of what is commonly referred to in the flooring industry as ‘oil-based’ finishes.
    • A. 

      True

    • B. 

      False

  • 2. 
    Which of the following accurately describes Oil finishes?
    • A. 

      To refresh an oil finish, sanding the floor is required.

    • B. 

      Oil finishes are more stain resistant than urethanes.

    • C. 

      Oil finishes work by penetrating and sealing the wood fibers.

    • D. 

      Bona Hardwood Floor Cleaner is fine for use on any oil finish.

    • E. 

      Oil finishes need to be re-oiled every year.

  • 3. 
    Which of the following is true?
    • A. 

      Oil finishes are made with plant-based ingredients.

    • B. 

      Oil finishes are popular in the commercial market in Europe.

    • C. 

      Oil finishes are easier to repair than urethane finishes.

    • D. 

      It’s important to maintain an oil finish with products intended specifically for that finish

    • E. 

      All of the above

  • 4. 
    Over the long term life of the floor, oil finishes require more maintenance than urethane finishes.
    • A. 

      True

    • B. 

      False

  • 5. 
    Which of the following is true about UV urethane finishes?
    • A. 

      Another name for UV urethane is Aluminum Oxide.

    • B. 

      UV urethane can be refinished without sanding or abrading.

    • C. 

      A long UV urethane finish warranty means the floor is highly scratch resistant.

    • D. 

      Aluminum Oxide enhances finish clarity.

    • E. 

      None of the above

  • 6. 
    Products finished at the factory with penetrating oils usually require a top coat after installation.
    • A. 

      True

    • B. 

      False

  • 7. 
    Which of the following accurately describe Hardwax Oil finishes?
    • A. 

      They are UV-cured.

    • B. 

      They don’t actually contain wax.

    • C. 

      They are generally easier to repair than urethane finishes.

    • D. 

      They create a heavy plastic build above the wood.

    • E. 

      They always require two coats.

  • 8. 
    Which of the following is NOT true about UV Oil finishes?
    • A. 

      Most UV Oils have a natural look and feel, like other oil finishes.

    • B. 

      Because of their acrylic content, UV Oils perform more like urethanes than other oil finishes.

    • C. 

      UV Oils can be nourished and refreshed without sanding, like other oils.

    • D. 

      UV Oils are less stain resistant than Hardwax Oils.

    • E. 

      UV Oils are cured at the factory using ultra-violet light.

  • 9. 
    A UV urethane finish is the best choice when the customer will not be able to control which cleaning products are used on the floor.
    • A. 

      True

    • B. 

      False

  • 10. 
    Monarch Plank floors that have Oil or UV Oil finishes must be top-coated after installation.
    • A. 

      True

    • B. 

      False

  • 11. 
    Which of the following is true about UV Urethane finishes?
    • A. 

      They are water-based.

    • B. 

      They contain solvents.

    • C. 

      They may off-gas after installation.

    • D. 

      They should be cleaned with solvent-based cleaners.

    • E. 

      None of the above.

  • 12. 
    Penetrating and Hardwax Oil finishes are usually solvent-free and low-VOC or zero-VOC.
    • A. 

      True

    • B. 

      False

  • 13. 
    When a product is sold in the U.S. as ‘Zero-VOC,’ that means it is free from harmful chemicals.
    • A. 

      True

    • B. 

      False

  • 14. 
    Which of the following is NOT an example of a reactive color process:
    • A. 

      Active stain

    • B. 

      Carbonization

    • C. 

      Fuming

    • D. 

      Pigment stain

    • E. 

      Smoking

  • 15. 
    One of the key advantages of reactive color processes is that they help control the natural variation in the wood.
    • A. 

      True

    • B. 

      False

  • 16. 
    One of the key advantages of reactive color processes is that they prevent the appearance of black lines in the open grain.
    • A. 

      True

    • B. 

      False

  • 17. 
    Which of the following is NOT true about Fumed/Smoked wood?
    • A. 

      It is exposed to ammonia gas.

    • B. 

      It usually has more color variation than untreated wood.

    • C. 

      Through careful lumber sourcing, color variation can be largely eliminated.

    • D. 

      The tannin content of the wood is key to the resulting color.

    • E. 

      Fumed/Smoked wood may not be the best option for someone looking for a floor with uniform color.

  • 18. 
    Carbonized wood is harder and more resistant to fading than untreated wood.
    • A. 

      True

    • B. 

      False

  • 19. 
    Which of the following is true about reactive stains?
    • A. 

      Grain direction can affect the absorption and resulting reaction.

    • B. 

      Reactive stains can replicate the oxidative processes that give aged wood its beautiful patina.

    • C. 

      Reactive stains make the wood more brittle.

    • D. 

      Reactive stains rely on pigments to achieve special colors.

    • E. 

      A & B above

  • 20. 
    The sample panels in a typical flooring display are generally adequate for showing the color range in a floor colored with a reactive color process.
    • A. 

      True

    • B. 

      False

  • 21. 
    Which of these steps is a good technique for helping a customer select a wood floor colored by reactive processes?
    • A. 

      Show them a small hand sample.

    • B. 

      Tell them that color is unpredictable and they should be careful.

    • C. 

      Get a full carton and show them a few boards.

    • D. 

      Lay out several cartons, spreading the variation around, and get approval before installing.

    • E. 

      Tell them that many of the boards come defective and they’ll have to order lots of extra material and sort through it.

  • 22. 
    Which of the following is a true statement:
    • A. 

      European Oak is the same species as American White Oak.

    • B. 

      European Oak tends to be less knotty than American White Oak.

    • C. 

      European Oak tends to have tighter grain that American White Oak.

    • D. 

      European Oak tends to have lower tannin content than American White Oak.

    • E. 

      None of the above.

  • 23. 
    The dominant species of American White Oak, Quercus alba, is evenly distributed throughout the United States.
    • A. 

      True

    • B. 

      False

  • 24. 
    Oak from fast-growing trees is more dense than Oak from slow-growing trees.
    • A. 

      True

    • B. 

      False

  • 25. 
    Which of the following statements are NOT true:
    • A. 

      Oak from the Russian Far East is a different species from those that grow in Europe.

    • B. 

      Oak from the Russian Far East usually features black veining running parallel to the grain.

    • C. 

      Monarch Plank sources Oak from Russia that is manufactured in China.

    • D. 

      Illegal logging is a problem in Russia.

    • E. 

      Many products sold as ‘European Oak’ are not actually European Oak.