Monarch Certified Sales Professional: Quiz!

27 Questions | By Gallehermarketin | Updated: Mar 21, 2022 | Attempts: 232

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Monarch Certified Sales Professional: Quiz! - Quiz

Questions and Answers

1.

Natural oil finishes are one example of what is commonly referred to in the flooring industry as ‘oil-based’ finishes.
- A.
  
  True
- B.
  
  False
2.

Which of the following accurately describes Oil finishes?
- A.
  
  To refresh an oil finish, sanding the floor is required.
- B.
  
  Oil finishes are more stain resistant than urethanes.
- C.
  
  Oil finishes work by penetrating and sealing the wood fibers.
- D.
  
  Bona Hardwood Floor Cleaner is fine for use on any oil finish.
- E.
  
  Oil finishes need to be re-oiled every year.
3.

Which of the following is true?
- A.
  
  Oil finishes are made with plant-based ingredients.
- B.
  
  Oil finishes are popular in the commercial market in Europe.
- C.
  
  Oil finishes are easier to repair than urethane finishes.
- D.
  
  It’s important to maintain an oil finish with products intended specifically for that finish
- E.
  
  All of the above
4.

Over the long term life of the floor, oil finishes require more maintenance than urethane finishes.
- A.
  
  True
- B.
  
  False
5.

Which of the following is true about UV urethane finishes?
- A.
  
  Another name for UV urethane is Aluminum Oxide.
- B.
  
  UV urethane can be refinished without sanding or abrading.
- C.
  
  A long UV urethane finish warranty means the floor is highly scratch resistant.
- D.
  
  Aluminum Oxide enhances finish clarity.
- E.
  
  None of the above
6.

Products finished at the factory with penetrating oils usually require a top coat after installation.
- A.
  
  True
- B.
  
  False
7.

Which of the following accurately describe Hardwax Oil finishes?
- A.
  
  They are UV-cured.
- B.
  
  They don’t actually contain wax.
- C.
  
  They are generally easier to repair than urethane finishes.
- D.
  
  They create a heavy plastic build above the wood.
- E.
  
  They always require two coats.
8.

Which of the following is NOT true about UV Oil finishes?
- A.
  
  Most UV Oils have a natural look and feel, like other oil finishes.
- B.
  
  Because of their acrylic content, UV Oils perform more like urethanes than other oil finishes.
- C.
  
  UV Oils can be nourished and refreshed without sanding, like other oils.
- D.
  
  UV Oils are less stain resistant than Hardwax Oils.
- E.
  
  UV Oils are cured at the factory using ultra-violet light.
9.

A UV urethane finish is the best choice when the customer will not be able to control which cleaning products are used on the floor.
- A.
  
  True
- B.
  
  False
10.

Monarch Plank floors that have Oil or UV Oil finishes must be top-coated after installation.
- A.
  
  True
- B.
  
  False
11.

Which of the following is true about UV Urethane finishes?
- A.
  
  They are water-based.
- B.
  
  They contain solvents.
- C.
  
  They may off-gas after installation.
- D.
  
  They should be cleaned with solvent-based cleaners.
- E.
  
  None of the above.
12.

Penetrating and Hardwax Oil finishes are usually solvent-free and low-VOC or zero-VOC.
- A.
  
  True
- B.
  
  False
13.

When a product is sold in the U.S. as ‘Zero-VOC,’ that means it is free from harmful chemicals.
- A.
  
  True
- B.
  
  False
14.

Which of the following is NOT an example of a reactive color process:
- A.
  
  Active stain
- B.
  
  Carbonization
- C.
  
  Fuming
- D.
  
  Pigment stain
- E.
  
  Smoking
15.

One of the key advantages of reactive color processes is that they help control the natural variation in the wood.
- A.
  
  True
- B.
  
  False
16.

One of the key advantages of reactive color processes is that they prevent the appearance of black lines in the open grain.
- A.
  
  True
- B.
  
  False
17.

Which of the following is NOT true about Fumed/Smoked wood?
- A.
  
  It is exposed to ammonia gas.
- B.
  
  It usually has more color variation than untreated wood.
- C.
  
  Through careful lumber sourcing, color variation can be largely eliminated.
- D.
  
  The tannin content of the wood is key to the resulting color.
- E.
  
  Fumed/Smoked wood may not be the best option for someone looking for a floor with uniform color.
18.

Carbonized wood is harder and more resistant to fading than untreated wood.
- A.
  
  True
- B.
  
  False
19.

Which of the following is true about reactive stains?
- A.
  
  Grain direction can affect the absorption and resulting reaction.
- B.
  
  Reactive stains can replicate the oxidative processes that give aged wood its beautiful patina.
- C.
  
  Reactive stains make the wood more brittle.
- D.
  
  Reactive stains rely on pigments to achieve special colors.
- E.
  
  A & B above
20.

The sample panels in a typical flooring display are generally adequate for showing the color range in a floor colored with a reactive color process.
- A.
  
  True
- B.
  
  False
21.

Which of these steps is a good technique for helping a customer select a wood floor colored by reactive processes?
- A.
  
  Show them a small hand sample.
- B.
  
  Tell them that color is unpredictable and they should be careful.
- C.
  
  Get a full carton and show them a few boards.
- D.
  
  Lay out several cartons, spreading the variation around, and get approval before installing.
- E.
  
  Tell them that many of the boards come defective and they’ll have to order lots of extra material and sort through it.
22.

Which of the following is a true statement:
- A.
  
  European Oak is the same species as American White Oak.
- B.
  
  European Oak tends to be less knotty than American White Oak.
- C.
  
  European Oak tends to have tighter grain that American White Oak.
- D.
  
  European Oak tends to have lower tannin content than American White Oak.
- E.
  
  None of the above.
23.

The dominant species of American White Oak, Quercus alba, is evenly distributed throughout the United States.
- A.
  
  True
- B.
  
  False
24.

Oak from fast-growing trees is more dense than Oak from slow-growing trees.
- A.
  
  True
- B.
  
  False
25.

Which of the following statements are NOT true:
- A.
  
  Oak from the Russian Far East is a different species from those that grow in Europe.
- B.
  
  Oak from the Russian Far East usually features black veining running parallel to the grain.
- C.
  
  Monarch Plank sources Oak from Russia that is manufactured in China.
- D.
  
  Illegal logging is a problem in Russia.
- E.
  
  Many products sold as ‘European Oak’ are not actually European Oak.