MIS 523 Final

1. Which of the following allows participants in one location to see participants at other locations in conferencing?

Video teleconferencing

Telephone conferencing

Data conferencing

Information conferencing

2. Knowledge is:

Dynamic

Contextual

Information in action.

All of the above.

3. MSS can have __________ implications.

Micro

Macro

Both micro and macro

None of the above

4. Intelligent agents can improve __________.

Quality

Productivity

Speed

Quality, productivity, and speed

5. SDLC is a structured framework that consists of __________ processes by which MSS are developed.

Parallel

Sequential

Queued

Several

6. Best practices are:

An implemented technique or methodology.

An approach that the entire organization can follow.

An action that is repeatable.

All of the above.

7. Which of the following is a way to collect individual's information over the Web?

Cookie

Ipconfig

Telnet

Ftp

8. Which of the following is an electromechanical device that can be programmed to perform manual tasks?

Robot

Sensory systems

Tactile systems

Signal processing systems

9. Due to the iterative nature of the creating architecture in MSS, collaborative methodologies such as __________ are especially useful in identifying and modifying system requirements.

AD

JED

JOD

JCD

10. Firms adopt knowledge management systems:

To help deal with employee turnover.

To increase productivity.

To improve customer service.

All of the above.

11. Which of the following is used for the members of a supply chain to help improve effectiveness between manufacturing companies?

Supply chain hub

Collaboration hub

Member hub

Supplier hub

12. Lotus Notes provide online __________ capabilities through Web conferencing on demand.

Collaboration

Cooperation

Partnership

Teamwork

13. Explicit knowledge is:

Easy to explain.

Easy to apply.

Easy to document.

Easy to explain, document and apply.

14. Externally acquired MSS should be evaluated to ensure that they provide the organization with which of the following advantage?

On time

On time and on budget

On time, on budget, and full functionality

None of the above

15. Which of the following component appears in virtually every expert system?

User interface

Database management system

Statistical analysis module

None of the above

16. Which of the following is the basic element of a knowledge base in expert system?

Facts

Heuristics and rules

Facts, heuristics and rules

None of the above

17. Which of the following approach hypothesizes that the conclusion is true for inferencing?

Forward chaining

Backward chaining

Case-based reasoning

Scenario-based reasoning

18. Tacit knowledge is:

Easy to explain.

Easy to apply.

Easy to document.

None of the above.

19. An enterprise knowledge __________ provides universal access and an interface into all relevant corporate information and knowledge.

Link

Web site

Portal

Gateway

20. Privacy has long been a(n) __________ issue.

Legal

Ethical

Social

All of the above

21. The agents retrieve documents for a user exhibits this level of intelligent:

Level 0.

Level 1.

Level 2.

Level 3.

22. Working in a group may stimulate the creativity of the participants and the __________.

Meeting

Process

Communication

Gathering

23. The term, wiki, means __________.

Slow

Quick

Integration

Collaboration

24. Which of the following is the first step in developing an expert system?

Defining the problem and proper scope

Selecting a software tools

Identifying the human experts

All of the above

25. Which of the following refers to in a meeting, continual reinforcement of an idea by group members?

Group idea

Grouping reinforcement

Group idea

Groupthink

26. Which of the following is not an information anxiety?

Frustration with not being able to master computers

Frustration with the quality of information available on the Web

Frustration with the amount of money needs to be invested

Frustration with not being better informed

27. Which of the following is not an advantage of prototyping?

Short development time

Short user reaction time

Short time for users to understand the systems

Low cost

28. Web services are technologies base on __________.

RDF

HTML

XML

DAI

29. The basic rationale of artificial intelligence is to use __________ rather than mathematical calculation.

Mathematical calculation

Symbolic reasoning

Genetic algorithms

Fuzzy logic

30. Which of the following is usually included in an expert system that interacts with users?

Blackboard

Justifier

Knowledge acquisition subsystem

All of the above

31. Which of the following is not a learning skill?

Openness to new perspectives

Awareness of personal biases

Exposure to unfiltered data

A sense of urgency

32. Communication occurs when the receiver gets the information at a different time than it was sent is called __________ communication.

Deferred

Delayed

Time lagging

Asynchronous

33. Which of the following impact is not from computers and MSS technologies?

Organizational

Governmental

Individual

Societal

34. Which of the following is a newly created MSS-related job?

System integrator

CKO

Knowledge maintainer

All of the above

35. Which of the following is not a type of agent?

Shopbot

Hardbot

Knowbot

Daemon

36. Which of the following is the brain of an expert system?

Knowledge base

Inference engine

User interface

Blackboard

37. A __________ is created when several software products are integrated into one system.

Software family

Software group

Software suite

Software packages

38. Which of the following is not an option for deploying GDSS/GSS technology?

Multiple users functions

Decision room

Multi-use facility

Internet based groupware

39. Which of the following is not a type of integration?

Data

Applications

Interface

Processes

40. Which of the following is true about expert systems?

Being reactive

Being proactive

Acting through a user as a middleman

With social ability

41. Which of the following is not a robot used in Japan?

Receptionists

Guides

Babysitters

Truck drivers

42. Which of the following is not a typical MSS-oriented infrastructure?

Data warehouse

Knowledge management system

Legacy system

Enterprise information system

43. Which of the following is not a tier in multitiered application architecture?

Web browser

Web server

Security server

Database server

44. Technologies can greatly facilitate the development of complex MSS applications and enhance integration. Which of the following is not one of them?

Web services

Xml

SOAP

SOA

45. An agent that can transport itself across different system architectures is called a __________.

Mobile agent

Transport agent

Transport demon

Mobility demon

46. Which of the following is not an advantage of the Semantic Web?

It is easy to understand.

It provides automatic updating of content.

It saves development time.

Security issues are less than other applications

47. Which of the following is true about knowledge management?

Successful managers have always been performing knowledge management.

You need large investments in technology to make it work.

The benefits are always clear at the start of the effort.

All of the above.

48. Which of the following is not true of explicit knowledge?

Explicit knowledge is objective.

Explicit knowledge is relatively easy to teach.

Explicit knowledge is relatively easy to document.

None of the above

49. CPFR is an industry-wide project in which suppliers and retailers collaborate in __________ and demand forecasting.

Planning

Scheduling

Purchasing

Transportation

50. Which of the following is the major objective of an expert system?

To learn

To teach

To provide advice

To function as a knowledge repository

51. Which of the following is not a reason for a company to adopt expert systems?

To preserve professional knowledge

Certain knowledge needs to be documented

Expert system is a good to for training new staff

Expert system is cheap to implement

52. Which of the following is not a typical type of problems recorded on blackboard?

Plan

Agenda

Solution

Key

53. With __________, group members can work on the same document which is shown on the PC screen of each participant.

Data conferencing

Whiteboards

Instant messaging

Screen sharing

54. Which of the following is not a type of agent?

Mobile

Personal

Software

Neural

55. Which of the following technology allows computer users the ability to communicate with a computer in their native language?

NAP

NLP

NBP

None of the above

56. A rule-based expert system contains rules in its knowledge base and the rules are used to generate __________ for the user.

Questions

Solutions

Questions and solutions

None of the above

57. Which of the following embodiesthe best attributes of artificial intelligence and expert systems?

BCS

BDS

ACS

ADS

58. Which of the following is easier to capture and disseminate?

Tacit knowledge

Explicit knowledge

Both tacit and explicit knowledge

Organizational memory

59. Integration of computer-based systems can be at the __________ level or at the application system level.

Development

Design

Solution

Plan

60. Which of the following is one level in functional integration?

Within MSS

Outside MSS

Remote MSS

Isolate MSS

61. Which of the following is not a negative impact of MSS?

Computer crime and Internet fraud

Social reasonability

Changing role of single parent

Danger of Web

62. The reporting capability of Hyperion System 9 BI combines __________ and financial information.

Operational

Tactical

Strategic

Real-time

63. According to Martin et al., which of the following is not a step in selecting a software vendor and package?

Identify potential vendors

Negotiate a contract

Send out bidding offer

Evaluate vendors

64. The philosophy of development tools is based on __________.

The use of highly automated tools throughout the development process

The use of highly versatile tools throughout the development process

The use of highly adaptable tools throughout the development process

None of the above

65. Which of the following is not a Web-based agent?

E-mail agents

FAQ agents

Web-browsing assisting agents

Web reversal agents

66. Which Web service communicates with other systems when services are required?

Transport layer

XML messaging layer

Service description layer

Publication and integration layer

67. ____ allows users to chat in real-time and see the person(s) with whom they are meeting.

Audio-video conference

Instant audio

Instant video

Conference

68. Which of the followingare self-contained, self-describing business and consumer modular applications, delivered over the Internet that users can select and combine through almost any device from personal computers to mobile phones?

Web browsers

Web Xs

Web services

Web analytics

69. Which of the following is not an impact of automated decision systems?

Reduction of upper management

Empowerment of customers

Improved customer service

Increased productivity

70. Which of the following is not a positive impact of MSS?

Work in hazard environment

Opportunities for the disabled and elders

Improvement in health care delivery

Too much power for the consumers

71. Usability testing tests the quality of the user's __________.

Experience

Knowledge

Skill

Understanding

72. The MicroStrategy 8 product set is built from a __________ architectural foundation.

Single

Double

Multiple

None

73. Which of the following perform tasks on the behalf of individual users?

Personal agents

Individual agents

Single agents

Corporate agents

74. Which of the following is not a function performed by intelligent agent?

Interpret perceptions

Define problems

Solve problems

Draw inferences

75. Which of the following isused by a nonexpert to obtain expert knowledge and advice?

Query environment

Development environment

Consultation environment

None of the above

76. Which of the following mechanism is included in the basic rationale of artificial intelligence?

Backward chaining

Forward chaining

Backward chaining and forward chaining

None of the above

77. Which of the following is not a mode of knowledge creation?

Socialization

Elicitation

Externalization

Internalization

78. Which of the following is not true about the practice approach to knowledge management?

It deals mostly with tacit knowledge.

It provides an environment to generate and transfer high-value tacit knowledge.

It uses formal controls and procedures with an emphasis on technology to transfer and disseminate knowledge.

It relies on informal social groups.

79. Which of the following is a gateway to a corporate Web site that enables communication, collaboration, and access to company information?

Doorway

Web portal

Corporate gateway

Portal

80. Which of the following is not an impact of MSS on managers' job?

Less expertise is required

Less reliance on experts and analysts

Information needed can be self-generated

Less experience in managing people

81. Intelligent agents must have a(n) __________ to an owner's account and an electronic address for billing purposes.

Link

Anchor

Pointer

Connection

82. Which of the following is an information filtering method?

Geographic filtering

Customer based filtering

Priority filtering

None of the above

83. Which of the following component is for knowledge refinement of an expert system?

Machine learning

Evaluation systems

Trial and error systems

Inference systems

84. Which of the following is not an issue to be tackled when building a learning organization?

Meaning

Cooperation

Management

Measurement

85. The GDSS support group decision making by providing the automation of __________ using tools.

Participations

Tasks

Processes

Subprocesses

86. A wikilogs is an extension of a(n) __________, which is created by an individual or a small group and may have a discussion board.

Im

Wiki

Log

Blog

87. Retailers make their suppliers responsible for determining when to order and how much to order by adopting __________.

VMM

SMM

SMI

VMI

88. Which of the following is not a basic option for developing a MSS?

Develop it in-house

Buy a software package

Lease application from third party

Jointly develop with outside experts

89. Which of the following is a feature intelligent agent?

Social ability

Communication ability

Relay ability

None of the above

90. The solution of genetic algorithms (GA) is represented as a __________ for a specific problem.

Cell

Gene

DNA

Chromosome

91. Which of the following is not an approach to knowledge management?

Process

Practice

Hybrid

Authority

92. Which of the following is not part of a decision-making process?

Define objective

Generate solution alternatives

Select an alternative

Provide feedbacks

93. MSS are expected to increase productivity, speed, customer satisfaction, quality, and supply chain improvements, which results in __________ advantage.

Real-time

Operational

Tactical

Strategic

94. Which of the following is not a development option for in-house development in developing a MSS?

Build from scratch

Build from component

Build from enhanced modules

Integrating applications

95. Which of the following is not a style of BI delivered by MicroStrategy 8 product?

Dashboards

Reporting

Alerts

Optimization

96. By Wooldridge, an agent is a(n) __________ that is situated in some environment and is capable of autonomous action in this environment.

Xml server

Software program

Computer system

Database

97. The collaborative experience in Live Meeting is enhanced through added features like __________.

Mood indicators

Opinion sharing

User participation

Instant messaging

98. Which of the followinghelps to stimulate the free flow of creative thinking, such as ideas, words, and pictures?

Creative software

Information creation software

Idea generation software

Inspiring software

99. Which Web service is responsible for data transmission?

Transport layer

XML messaging layer

Service description layer

Publication and integration layer

100. Which of the followingis a simple brainstorming process for nonelectronic meetings?

NGT

NBT

NAT

NCT

101. Groove Workspace, used with Groove enterprise servers and __________, enables spontaneous, online-offline collaboration that reduces project costs and speeds time-to-market for products and services.

Blackboards services

Whiteboards services

Server services

Hosted services

102. One does not have to rethink completely what to do every time a similar problem is encountered, when using __________.

Symbolic database

Knowledge base

Algorithms

Rules of thumb

103. Which of the following is not an activity that a learning organization does well?

Creative implementation

Learning from past experience

Learning from the best practices of others

Transferring knowledge quickly and efficiently throughout the organization

104. MSS will play a larger role in strategic management mainly due to its contribution to the area of corporate __________.

Strategic decision making system

Business performance management systems

Business feedback systems

None of the above

105. Which of the following technology is not the technology that will make the trend of making MSS systems more intelligent continue?

Fuzzy logic

Exact algorithm

Neural networks

None of the above

106. Intelligent agents are able to exhibit __________ behavior by taking the initiative in order to satisfy their design objectives.

Communication

Learning

Action-directed

Goal-directed

107. The RAD methodology involves breaking a system up into a series of versions that are developed__________.

Parallel

Concurrently

Simultaneously

Sequentially

108. Which of the following is not a classification of e-commerce agents?

Need identification

Purchase and delivery

Product service and evaluation

Product manufacturing

109. Best practices may be in the form of __________ knowledge.

Tacit

Explicit

Internal

External

110. Which of the following is not a way in which artificial intelligence (AI) assists knowledge management?

By enhancing knowledge searches

By helping to determine the relative importance of the knowledge

By manipulating current results

By identifying patterns in data

111. Prototyping is also known as __________ development.

Parallel

Concurrent

Sequential

Evolutionary

112. Which of the following is not enabled by the structuring of knowledge?

Effective and efficient problem solving

Dynamic learning

Operational planning

Decision making

113. Which of the following is not a test in the testing step in implementing a MSS application?

Unit test

Integration test

Quality test

Acceptance test

114. The value of true or false is replaced by __________in fuzzy logic.

Mixed rules

Series of statements

Set of rules

The degree of set membership

115. Which of the following is not a technology component of a knowledge management system?

Collaboration

Integration

Communication

Storage and retrieval

116. Prototyping involves performing the analysis, design, and implementation phase __________.

Parallel

Concurrently

Simultaneously

Sequentially

117. Which of the following is a characteristic of knowledge?

Knowledge is subject to diminishing returns

Knowledge branches and fragments

It is easy to estimate the impact on investment in knowledge

All of the above

118. The first generation of MSS was constructed largely through __________ programming and in-house development.

Assembly

Structured

Proprietary

Visual basic

119. Intelligent agents provide an innovative way to process __________ automatically.

Customers’ choices

User’s demands

Routine tasks

All of the above