Management Information System Quiz!

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1/40 Questions

People used to be the most important asset for a company. But in the information age, companies need people with:
- Data
- Information
- Knowledge
- Computers

About This Quiz

Think you know everything about Management Information Systems (MIS)? Take this quiz to find out how well you understand the essential role of MIS in decision-making, coordination, control, and analysis within organizations. MIS integrates people, processes, and technology, making it a crucial component for driving business efficiency and effectiveness.

This quiz is an excellent way to test your knowledge See moreand learn new concepts about the various elements and applications of MIS. Aim for a perfect score and challenge your friends to join in! See who has the best understanding of how MIS shapes modern organizations. Compete, learn, and expand your knowledge together—boost your skills and stay ahead in the world of business management!

Management Information System Quiz! - Quiz

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2.

Facts about online banking and telecommuting include all these except:
- They heavily depend on using communications technologies.
- They benefit from the ability to share information between companies and customers.
- They create anti-social tendencies, which go hand in hand with more air pollution.
- They are possible due to the expansion of decentralized computing.
Correct Answer

A. They create anti-social tendencies, which go hand in hand with more air pollution.

Explanation

Online banking and telecommuting do not necessarily create anti-social tendencies or contribute to more air pollution. In fact, online banking and telecommuting can help reduce air pollution by reducing the number of people commuting to work and reducing traffic congestion.

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8
3.

Processed ______________________ is also called ______________, while the most raw elements of facts and figures are known as ______________.
- Data; Knowledge; Information
- Information; Data; Knowledge
- Information; Knowledge; Data
- Knowledge; Data; Information
Correct Answer

A. Information; Knowledge; Data

Explanation

Data, information, and knowledge are three key concepts that represent different stages of processing and understanding facts. Data consists of raw, unorganized facts and figures without context, such as numbers or text. When data is processed, organized, and given meaning, it becomes information, which provides context and relevance to the raw data. Further processing and analysis of information lead to knowledge, which is the understanding and interpretation of information based on experience, learning, or reasoning. Knowledge represents a deeper comprehension and the ability to apply information in practical, insightful ways.

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10
4.

The fact that you are able to receive a video clip sent by your friend while having your lecture in class, through your handphone, shows the __________________ dimensions of information.
- Time and form
- Form and time
- Location and form
- Personal and organizational
Correct Answer

A. Location and form

Explanation

This question is testing the understanding of the dimensions of information. The fact that you are able to receive a video clip sent by your friend while having your lecture in class, through your handphone, demonstrates the ability to access information regardless of your physical location (location dimension) and in a multimedia format (form dimension).

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5
5.

Which of the following represents the flow of information between the HR manager and the Marketing Manager?
- Upward flow
- Downward flow
- Horizontal flow
- Outward flow
Correct Answer

A. Horizontal flow

Explanation

The HR manager and the Marketing Manager have a lateral relationship, meaning they are at the same level in the organizational hierarchy. Therefore, the flow of information between them is considered as a horizontal flow. This means that they exchange information, ideas, and feedback with each other to collaborate and coordinate their efforts in a mutually beneficial manner.

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6
6.

An information-literate knowledge worker will be able to ______________, while a technology-literate knowledge worker will always be able to _______________.
- Define what information they need; define what technology he/she needs.
- Know-how and where to obtain that information; create new technology when required.
- Understand information before they even receive it; understand how technology affects him/her.
- Act appropriately based on the information; know-how and when to use technology.
Correct Answer

A. Act appropriately based on the information; know-how and when to use technology.

Explanation

An information-literate knowledge worker will be able to act appropriately based on the information they have, while a technology-literate knowledge worker will always have the know-how and understanding of when to use technology effectively.

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4
7.

Decentralized computing occurs when computing power is distributed to functional business areas and knowledge worker desktops. Decentralized computing is made possible by:
- Inexpensive knowledge workers
- Inexpensive PCs
- Decreasing network speeds
- Increasing costs of electricity
Correct Answer

A. Inexpensive PCs

Explanation

The correct answer states that decentralized computing is made possible by inexpensive PCs. This means that the availability of affordable personal computers allows for the distribution of computing power to functional business areas and knowledge worker desktops. Inexpensive PCs enable organizations to decentralize their computing resources and empower individual employees to perform tasks that were traditionally centralized. This decentralization can lead to increased efficiency, productivity, and flexibility in the workplace.

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5
8.

Which of the following items is the primary tool used by organizations to support shared information?
- PDA
- Database
- Application
- None of the above
Correct Answer

A. Database

Explanation

A database is the primary tool used by organizations to support shared information. A database is a structured collection of data that is organized and accessible in a way that allows for efficient storage, retrieval, and manipulation. It provides a centralized repository for storing and managing data, allowing multiple users to access and share information. This makes it an essential tool for organizations to support collaboration, decision-making, and overall efficiency in managing and utilizing shared information.

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7
9.

A computer-based tool that people use to work with information and support the information and information-processing needs of an organization is:
- Management Information Systems
- Computer Security
- Collaboration System
- Information Technology
Correct Answer

A. Information Technology

Explanation

Information Technology refers to the use of computers, software, networks, and electronic systems to store, process, transmit, and retrieve information. It encompasses various tools and technologies that individuals and organizations use to manage and work with information effectively. While Management Information Systems, Computer Security, and Collaboration Systems are related to information technology, they are more specific aspects or applications of it. Therefore, Information Technology is the most appropriate answer as it encompasses all the tools and systems used to work with information and support the information and information-processing needs of an organization.

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9
10.

What is power in the information age?
- Data
- Knowledge
- Computer
- None of the above
Correct Answer

A. Knowledge

Explanation

In the information age, power is not derived solely from having access to data or possessing a computer. Instead, power lies in the ability to effectively analyze and apply the data to gain insights and make informed decisions. Knowledge is the key to unlocking this power, as it encompasses the understanding and interpretation of data, allowing individuals and organizations to harness its potential and drive meaningful outcomes. Therefore, knowledge is the correct answer as it represents the true source of power in the information age.

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6
11.

The success of telecommuting depends on what?
- Suitability of profession
- Discipline
- Availability of technology
- All of the above
Correct Answer

A. All of the above

Explanation

The success of telecommuting depends on multiple factors including the suitability of the profession, discipline of the individual, and the availability of technology. The profession should be suitable for remote work, as not all jobs can be effectively done from home. Discipline is crucial in managing time and staying focused while working remotely. Additionally, having the necessary technology and tools is essential for seamless communication and productivity. Therefore, all of these factors play a significant role in determining the success of telecommuting.

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5
12.

Which of the following is not a reason that information is important?
- Information is one of the three key components of MIS.
- Knowledge can be a source of income.
- We are in the information age.
- Knowledge comes from having timely access to information and knowing what to do with it.
Correct Answer

A. Information is one of the three key components of MIS.

Explanation

The statement "Information is one of the three key components of MIS" is not a reason why information is important; it is more of a factual statement about the structure of Management Information Systems (MIS). The other statements provide reasons why information is important:
"Knowledge can be a source of income": This statement highlights the value of information and knowledge in various fields, which can lead to economic opportunities and income generation.
"We are in the information age": This statement underscores the significance of information in contemporary society, where information and data play a central role in various aspects of life, including communication, commerce, and decision-making.
"Knowledge comes from having timely access to information and knowing what to do with it": This statement emphasizes the role of information in acquiring knowledge and making informed decisions. It highlights the importance of timely access to relevant information and the ability to effectively utilize that information to gain knowledge and insights.

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5
13.

Business Intelligence includes which of the following?
- Knowledge about your internal environment
- Knowledge about your external environment
- Knowledge about your competitive environment
- All of the above
Correct Answer

A. All of the above

Explanation

Business Intelligence refers to the process of gathering, analyzing, and interpreting data to make informed business decisions. It involves collecting and understanding information about both the internal and external environment of a business. This includes knowledge about the internal operations, resources, and capabilities of the organization, as well as information about the external factors such as market trends, customer behavior, and industry competition. Therefore, the correct answer is "All of the above" as Business Intelligence encompasses knowledge about the internal environment, external environment, and competitive environment.

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4
14.

Which term describes electronic commerce conducted over a wireless device such as a cell phone or PDA?
- CIS
- EIS
- Now economy
- M-Commerce
Correct Answer

A. M-Commerce

Explanation

M-Commerce refers to electronic commerce conducted over a wireless device such as a cell phone or PDA. This term specifically focuses on transactions and business activities that are carried out using mobile devices, allowing users to make purchases, conduct banking transactions, and access various online services through their mobile devices. M-Commerce has gained significant popularity due to the widespread use of smartphones and the convenience it offers to users, enabling them to engage in commercial activities anytime and anywhere.

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4
15.

What is information?
- Data that has a particular meaning within a specific context
- Information with particular meaning within a specific context
- Data that has no particular meaning
- None of the above
Correct Answer

A. Data that has a particular meaning within a specific context

Explanation

Information is defined as data that has a particular meaning within a specific context. In other words, it refers to processed or organized data that is meaningful and useful. Data by itself may not have any significance, but when it is interpreted and analyzed within a specific context, it becomes information. This distinction is important because information provides insights, knowledge, and understanding, whereas raw data lacks context and meaning. Therefore, the correct answer is "Data that has a particular meaning within a specific context."

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6
16.

The time dimension of information includes two aspects: having access to information when you need it and _______________.
- Having access to information at the right moment in time
- Having information that describes the appropriate time period
- Having information about the most recent time period
- None of the above
Correct Answer

A. Having information that describes the appropriate time period

Explanation

The time dimension of information includes two aspects: having access to information when you need it and having information that describes the appropriate time period. This means that in addition to being able to access information when it is needed, it is also important for the information to be relevant to the specific time period in question. This ensures that the information is accurate and up-to-date, allowing for better decision-making and analysis.

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3
17.

Which dimension of information describes being able to access information from a hotel room?
- Time dimension
- Location dimension
- Form dimension
- None of the above
Correct Answer

A. Location dimension

Explanation

The location dimension describes being able to access information from a hotel room. This dimension refers to the physical or virtual space where information can be accessed or retrieved. In the context of a hotel room, it means that guests can access information such as room service menus, hotel amenities, or local attractions from the comfort of their room.

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3
18.

Which of the following represents the flow of information that describes the organization based on its daily transactions?
- Upward flow
- Downward flow
- Horizontal flow
- Outward flow
Correct Answer

A. Upward flow

Explanation

The upward flow of information represents the flow of information within an organization based on its daily transactions. This means that information is being passed from lower-level employees to higher-level employees or from operational levels to management levels. This flow allows for the reporting of daily activities, progress, and issues from the bottom up, ensuring that important information reaches decision-makers and enables effective decision-making and planning.

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3
19.

Which of the following represents the flow of information between functional business units and work teams?
- Upward flow
- Downward flow
- Horizontal flow
- Outward flow
Correct Answer

A. Horizontal flow

Explanation

Horizontal flow represents the exchange of information between functional business units and work teams. This flow occurs horizontally across different departments or teams within an organization. It facilitates collaboration, coordination, and communication between different units, ensuring that information is shared effectively and efficiently. Horizontal flow is crucial for promoting teamwork, problem-solving, and decision-making across the organization.

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2
20.

All of the following statements describe an information-literate knowledge worker, except:
- Can define what information they need.
- Knows how and where to obtain that information.
- Understand information before they even receive it.
- Acts appropriately based on the information.
Correct Answer

A. Understand information before they even receive it.

Explanation

An information-literate knowledge worker possesses the skills to define their information needs, knows where and how to obtain the required information, and acts appropriately based on the information received. However, it is not possible for anyone to understand information before they even receive it. This statement implies a preternatural ability to comprehend information without actually having access to it, which is not feasible.

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1
21.

Information granularity refers to the _______________ of information.
- Location
- Timing
- Format
- Size
Correct Answer

A. Size

Explanation

Information granularity refers to the level of detail or specificity in which information is presented. It refers to how finely or coarsely information is divided or categorized. In this context, size refers to the extent or magnitude of the information, indicating that information granularity is related to the size or scale of the information being considered.

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3
22.

Coarse information is used at the ___________ level of management
- Bottom
- Middle
- Knowledge
- Top
Correct Answer

A. Top

Explanation

Coarse information is used at the top level of management because top-level managers are responsible for making strategic decisions and setting the overall direction of the organization. They need broad, high-level information to guide their decision-making process and to understand the organization's external environment, industry trends, and long-term goals. Coarse information provides a general overview and helps top-level managers gain a big-picture perspective to effectively lead the organization. Middle and bottom-level managers, on the other hand, require more detailed and specific information to carry out day-to-day operations and implement the strategies set by top-level management.

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3
23.

Decentralized computing occurs when computing power is distributed to functional business areas and knowledge worker desktops. Decentralized computing is made possible by:
- Inexpensive knowledge workers
- Inexpensive personal computer systems
- Decreasing network speeds
- Increasing costs of electricity
Correct Answer

A. Inexpensive personal computer systems

Explanation

Decentralized computing is made possible by inexpensive personal computer systems. This means that the availability and affordability of personal computers enable businesses to distribute computing power to functional areas and individual desktops. Inexpensive personal computer systems allow knowledge workers to have access to computing resources, which helps in decentralizing the computing power and making it more accessible to different parts of the organization.

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4
24.

What are the basic categories of technology?
- Hardware and input devices
- Software and storage devices
- Storage devices and hardware
- Hardware and software
Correct Answer

A. Hardware and software

Explanation

The basic categories of technology are hardware and software. Hardware refers to the physical components of a computer system, such as the processor, memory, and input/output devices. Software, on the other hand, refers to the programs and applications that run on the hardware and enable it to perform specific tasks. Both hardware and software are essential for the functioning of technology, as hardware provides the necessary infrastructure while software allows users to interact with and utilize the hardware effectively.

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2
25.

What are the two main types of software?
- Utility and output
- Application and system
- CPU and system
- Application and input
Correct Answer

A. Application and system

Explanation

The two main types of software are application and system. Application software is designed to perform specific tasks or functions for the user, such as word processing, spreadsheet calculations, or graphic design. System software, on the other hand, is responsible for managing and controlling the computer system itself, including the operating system, device drivers, and utility programs. These two types of software work together to enable users to perform various tasks on their computers efficiently.

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3
26.

Mobile computing refers to your ability to:
- Transport computer equipment such as laptops or PDAs to the necessary location.
- Wirelessly connect and use centrally located information and/or application software.
- Transport data from location to location using portable media such as flash drives or diskette.
- None of the above.
Correct Answer

A. Wirelessly connect and use centrally located information and/or application software.

Explanation

Mobile computing refers to the ability to wirelessly connect and use centrally located information and/or application software. This means that you can access and utilize data and software that are stored in a central location, such as a server or cloud, using a mobile device like a laptop or PDA. This allows for flexibility and convenience as you can access the necessary information and applications from anywhere, without the need for physical transportation of computer equipment or data.

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5
27.

Just-In-Time is an approach that produces or delivers a product or service just at the time the:
- Supplier wants it
- Distributor wants it
- Customer wants it
- Seller wants it
Correct Answer

A. Customer wants it

Explanation

Just-In-Time (JIT) is an approach that focuses on producing or delivering a product or service exactly when the customer wants it. This means that the production or delivery is synchronized with the customer's demand, eliminating the need for excessive inventory and reducing waste. By aligning production with customer demand, JIT helps to improve efficiency, reduce lead times, and enhance customer satisfaction. It emphasizes the importance of understanding and meeting the specific needs and preferences of the customer in a timely manner.

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1
28.

Which term describes a concept that encourages and facilitates collaborative processes between members of a supply chain?
- Collaborative planning, focusing, and reordering (CPFR)
- Collaborative planning, forecasting, and replenishment (CPFR)
- Collaborative planning, forecasting, and reordering (CPFR)
- Collaborative planning, focusing, and replenishment (CPFR)
Correct Answer

A. Collaborative planning, forecasting, and replenishment (CPFR)

Explanation

Collaborative planning, forecasting, and replenishment (CPFR) is the correct answer because it accurately describes the concept of encouraging and facilitating collaborative processes between members of a supply chain. CPFR involves joint planning and decision-making, sharing of forecasts and demand information, and coordinating replenishment activities to improve efficiency and responsiveness in the supply chain. This approach helps to reduce uncertainties, improve communication, and enhance overall supply chain performance.

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2
29.

What does an application service provider do?
- Provides software over the internet
- Provides hardware over the internet
- Provides computer equipment
- None of the above
Correct Answer

A. Provides software over the internet

Explanation

An application service provider is a company that offers software applications to users over the internet. This means that instead of downloading and installing software on their own devices, users can access and use the software directly through a web browser. This model allows for easy and convenient access to software without the need for expensive hardware or extensive IT infrastructure. Therefore, the correct answer is "Provides software over the internet."

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3
30.

Which of the following systems can perform sales lead tracking, contact management, and market analysis?
- Salesforce automation systems
- Customer relationship management systems
- Transaction processing systems
- Collaborative systems
Correct Answer

A. Salesforce automation systems

Explanation

Salesforce automation systems can perform sales lead tracking, contact management, and market analysis. These systems are specifically designed to streamline and automate sales processes, including tracking leads, managing contacts, and analyzing market trends. They provide tools and functionalities that help sales teams track and manage their leads effectively, maintain customer relationships, and analyze data to make informed business decisions. Therefore, Salesforce automation systems are the most suitable option for performing these tasks.

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31.

Which systems are typically used to fulfill and support customer orders?
- Back office systems
- Front office systems
- Side office systems
- Information Sales systems
Correct Answer

A. Back office systems

Explanation

Back office systems are typically used to fulfill and support customer orders. These systems handle tasks such as inventory management, order processing, and logistics. They are responsible for managing the backend operations of a business, ensuring that customer orders are processed efficiently and accurately. Front office systems, on the other hand, are more focused on customer-facing activities such as sales and customer service. Side office systems and Information Sales systems are not commonly used terms in relation to customer order fulfillment and support.

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2
32.

What is the objective of a business intelligence system?
- Gathering confidential information from competitors
- Improving the timeliness and quality of decisions
- Improving the timeliness and quality of input for decision making
- All of the above
Correct Answer

A. Improving the timeliness and quality of input for decision making

Explanation

A business intelligence system aims to improve the timeliness and quality of input for decision making. This means that it helps gather and analyze relevant data and information, providing accurate and up-to-date insights for decision makers. By doing so, it enhances the decision-making process, enabling businesses to make informed and effective decisions. The other options mentioned, such as gathering confidential information from competitors, may not be the primary objective of a business intelligence system.

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3
33.

What displays key information gathered from several sources on a screen in a format tailored to the needs and wants of an individual?
- Display format
- Web page
- Digital display
- Digital dashboard
Correct Answer

A. Digital dashboard

Explanation

A digital dashboard is a tool that displays key information from various sources on a screen in a format that is customized to meet the specific needs and preferences of an individual. It provides a comprehensive overview of important data and metrics, allowing users to easily track and analyze information in real-time. This can include data from different sources such as social media, website analytics, sales figures, and more. A digital dashboard helps individuals make informed decisions by presenting data in a visually appealing and easily understandable format.

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4
34.

Software designed to improve the performance of teams by supporting the sharing and flow of information is called a ?
- Social network system
- Group decision support system
- Team system
- Collaboration system
Correct Answer

A. Collaboration system

Explanation

A collaboration system is a software designed to enhance team performance by facilitating the sharing and flow of information among team members. It provides a platform for team members to collaborate, communicate, and work together on projects, tasks, and documents. This system enables real-time collaboration, document sharing, task management, and communication tools, thereby improving team productivity and efficiency. It promotes teamwork, coordination, and knowledge sharing within an organization, ultimately leading to better outcomes and results.

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1
35.

What is the goal of a customer relationship management system?
- To gain customers.
- To eliminate negative interactions with customers.
- To eliminate the need for customers.
- None of the above.
Correct Answer

A. To eliminate negative interactions with customers.

Explanation

A customer relationship management system is designed to improve interactions with customers, not eliminate the need for them. By managing and organizing customer data, a CRM system helps businesses build stronger relationships with their customers, ultimately leading to better customer satisfaction and loyalty. The goal is to minimize negative interactions by providing better customer service, resolving issues efficiently, and enhancing overall customer experience.

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2
36.

Which of the following is the primary tool used by organizations to support shared information?
- PDA
- Database
- Application
- None of the above
Correct Answer

A. Database

Explanation

Organizations primarily use databases as a tool to support shared information. Databases are designed to store, organize, and manage large amounts of data in a structured and efficient manner. They allow multiple users to access and manipulate data simultaneously, ensuring data integrity and consistency. By using databases, organizations can easily share and retrieve information across different departments or individuals, facilitating collaboration and decision-making processes. PDAs (Personal Digital Assistants) and applications can also be used to support shared information, but they are not as commonly used or as effective as databases in managing and sharing large volumes of data.

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3
37.

Which term describes a company you do business with on a regular basis in a cooperative fashion, usually facilitated by IT systems?
- Alliance partner
- Information partnership
- Distribution chain
- B2B
Correct Answer

A. Alliance partner

Explanation

An alliance partner refers to a company with which you regularly conduct business in a cooperative manner, typically facilitated by IT systems. This suggests that the two companies work together closely, sharing resources and collaborating on projects or initiatives. The term "alliance" implies a strong and strategic relationship between the two companies, indicating a higher level of cooperation than simply being a customer or supplier.

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1
38.

Which type of software provides additional functionality to an operating system?
- System
- Application
- Operating System
- Utility
Correct Answer

A. Utility

Explanation

A utility software provides additional functionality to an operating system. Unlike system software, which manages the computer's resources, or application software, which performs specific tasks, utility software enhances the overall performance and efficiency of the operating system. It includes tools for disk cleanup, antivirus protection, file compression, system optimization, and more. These utilities help users manage and maintain their computers, ensuring smooth operation and improved productivity.

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1
39.

Which of the following refers to using communications technologies to work in a location other than a central location (such as an office building)?
- Wireless networks
- Business Intelligence
- Telecommuting
- Remote desktop
Correct Answer

A. Telecommuting

Explanation

Telecommuting refers to the practice of using communication technologies to work from a location other than a central office building. This allows employees to work remotely, typically from their homes, while staying connected to their colleagues and completing their tasks. It eliminates the need for physical presence in the office and enables flexibility in work arrangements. Telecommuting has become increasingly popular due to advancements in technology and the desire for work-life balance.

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4
40.

Which of the following represents the flow of information from an executive at the Marketing Department to the manager of the Human Resource Department?
- Downward flow
- Upward flow
- Horizontal flow
- Outward flow
Correct Answer

A. Upward flow

Explanation

The flow of information from an executive at the Marketing Department to the manager of the Human Resource Department is considered as upward flow. This means that information is being passed from a higher level of authority (executive) to a lower level of authority (manager). It indicates that the executive is providing information, updates, or instructions to the manager regarding marketing-related matters, which the manager can then use to make decisions or take appropriate actions within the Human Resource Department.

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2

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Quiz Created by
Ahrkar

Management Information System Quiz!

People used to be the most important asset for a company. But in the information age, companies need people with:

Quiz Preview

Facts about online banking and telecommuting include all these except:

Processed ______________________ is also called ______________, while the most raw elements of facts and figures are known as ______________.

The fact that you are able to receive a video clip sent by your friend while having your lecture in class, through your handphone, shows the __________________ dimensions of information.

Which of the following represents the flow of information between the HR manager and the Marketing Manager?

An information-literate knowledge worker will be able to ______________, while a technology-literate knowledge worker will always be able to _______________.

Decentralized computing occurs when computing power is distributed to functional business areas and knowledge worker desktops. Decentralized computing is made possible by:

Which of the following items is the primary tool used by organizations to support shared information?

A computer-based tool that people use to work with information and support the information and information-processing needs of an organization is:

What is power in the information age?

The success of telecommuting depends on what?

Which of the following is not a reason that information is important?

Business Intelligence includes which of the following?

Which term describes electronic commerce conducted over a wireless device such as a cell phone or PDA?

What is information?

The time dimension of information includes two aspects: having access to information when you need it and _______________.

Which dimension of information describes being able to access information from a hotel room?

Which of the following represents the flow of information that describes the organization based on its daily transactions?

Which of the following represents the flow of information between functional business units and work teams?

All of the following statements describe an information-literate knowledge worker, except:

Information granularity refers to the _______________ of information.

Coarse information is used at the ___________ level of management

Decentralized computing occurs when computing power is distributed to functional business areas and knowledge worker desktops. Decentralized computing is made possible by:

What are the basic categories of technology?

What are the two main types of software?

Mobile computing refers to your ability to:

Just-In-Time is an approach that produces or delivers a product or service just at the time the:

Which term describes a concept that encourages and facilitates collaborative processes between members of a supply chain?

What does an application service provider do?

Which of the following systems can perform sales lead tracking, contact management, and market analysis?

Which systems are typically used to fulfill and support customer orders?

What is the objective of a business intelligence system?

What displays key information gathered from several sources on a screen in a format tailored to the needs and wants of an individual?

Software designed to improve the performance of teams by supporting the sharing and flow of information is called a ?

What is the goal of a customer relationship management system?

Which of the following is the primary tool used by organizations to support shared information?

Which term describes a company you do business with on a regular basis in a cooperative fashion, usually facilitated by IT systems?

Which type of software provides additional functionality to an operating system?

Which of the following refers to using communications technologies to work in a location other than a central location (such as an office building)?

Which of the following represents the flow of information from an executive at the Marketing Department to the manager of the Human Resource Department?

Processed ______ is also called , while the most raw elements of facts and figures are known as .

An information-literate knowledge worker will be able to , while a technology-literate knowledge worker will always be able to _.