MIS Chapter 1

Knowledge workers are people who create, use, and disseminate knowledge, and are usually professionals in science, engineering, business, and other areas.

• True

• False

Certification is a process for testing skills and knowledge that results in an endorsement by the certifying authority that an individual is capable of performing a particular job.

• True

• False

A(n) ____ is a set of interrelated components that collect, manipulate, store, and disseminate data and information and provide a feedback mechanism to meet an objective.

• Information system

• Process

• Knowledge base

• Technology infusion

Local area network (LAN) administrators set up and manage the network hardware, software, and security processes.

• True

• False

Internet jobs within a traditional company include Internet strategists and administrators, Internet systems developers, Internet programmers, and Internet or Web site operators.

• True

• False

                 ____ is the simulation of a real or imagined environment that can be experienced visually in three dimensions.

• Virtual reality

• Systems development

• Systems analysis

• Productivity

The EU is a collection of mostly European countries that have joined together for peace and prosperity.

• True

• False

A database administrator focuses on planning, policies, and procedures regarding the use of corporate data and information.

• True

• False

                 ____ consists of the computer programs that govern the operation of the computer.

• Telecommunications

• E-commerce

• Software

• Hardware

System operators primarily run and maintain IS equipment, and are typically trained at technical schools or through on-the-job experience.

• True

• False

____________________ consists of raw facts, such as an employee number, and number of hours worked in a week, inventory part numbers, or sales orders.

The ____________________ is the world’s largest computer network, actually consisting of thousands of interconnected networks, all freely exchanging information.

Output devices include keyboards, mice and other pointing devices, automatic scanning devices, and equipment that can read magnetic ink characters.

• True

• False

                 A ____ is a single set of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information.

• Computer-based information system

• Database

• Technology infrastructure

• Competitive advantage

When the threat of new market entrants is high, the desire to seek and maintain competitive advantage to dissuade new market entrants is usually low.

• True

• False

In information systems, ____ is information from the system that is used to make changes to input or processing activities.

• Artificial intelligence

• Virtual reality

• Input

• Feedback

                 Decision support systems allow robots and other devices to “see,” store, and process visual images.

• True

• False

The ____ component of a typical IS department provides user assistance in hardware and software acquisition and use, data administration, user training and assistance, and Web administration.

• Development

• Support

• Maintenance

• Design

Mashing can be used to download audio programs or music from the Internet to play on computers or music players.

• True

• False

_________________________ is a field in which the computer system takes on the characteristics of human intelligence.

____________________ is a set of major understandings and assumptions shared by a group, such as within an ethnic group or a country.

                The technology used to create the Internet is also being applied within companies and organizations to create ____, which allow people in an organization to exchange information and work on projects.

• Intranets

• Databases

• Management information systems

• Expert systems

The ____ specifies the factors that can lead to better attitudes about the information system, along with higher acceptance and usage of the system in an organization.

• Customer relationship model

• Technology acceptance model

• Value chain model

• Supply chain model

Place shifting systems allow traders to keep up with swift changes in stock prices and make better decisions for their investors.

• True

• False

In information systems, ____________________ means converting or transforming data into useful outputs.

____________________ are the most important element in most computer-based information systems.

                  ____________________ is a measure of the output achieved divided by the input required.

____ is the sum of all costs over the life of the information system and includes the cost to acquire the technology, technical support, administrative costs, and end-user operations.

• ROI

• Value chain

• Autonomics

• TCO

____ include the strategies, policies, methods, and rules for using the CBIS, including the operation, maintenance, and security of the computer.

• Expert systems

• Extranets

• MISs

• Procedures

The essential elements of a transaction processing system include a collection of models used to support a decision maker or user, a collection of facts and information to assist in decision making, and systems and procedures that help decision makers and other users interact with the system.

• True

• False

Market share is the percentage of profit that a product or service has in relation to the total market.

• True

• False

____________________ goes beyond e-commerce and e-procurement by using information systems and the Internet to perform all business-related tasks and functions, such as accounting, finance, marketing, manufacturing, and human resource activities.

_________________________ helps determine what supplies are required for the value chain, what quantities are needed to meet customer demand, how the supplies should be processed (manufactured) into finished goods and services, and how the shipment of supplies and products to customers should be scheduled, monitored, and controlled.

A(n) ______________________________ is an organized collection of people, procedures, software, databases, and devices used to record completed business transactions.

A(n) ____________________ system helps top level managers, including a firm’s president, vice presidents, and members of the board of directors, make better decisions.

____________________ devices include computer chips that contain the central processing unit and main memory.

The purpose of systems _________________________ is to check and modify the system so that it continues to meet changing business needs.

__________________________ deals with how for-profit and nonprofit organizations plan for, implement, and handle change.

                 ____________________ help organizations perform and integrate important tasks, such as paying employees and suppliers, controlling inventory, sending out invoices, and ordering supplies.