1.
Knowledge workers are people who create, use, and disseminate knowledge, and are usually professionals in science, engineering, business, and other areas.
2.
Storage involves keeping data and information available for future use.
3.
Place shifting systems allow traders to keep up with swift changes in stock prices and make better decisions for their investors.
4.
Output devices include keyboards, mice and other pointing devices, automatic scanning devices, and equipment that can read magnetic ink characters.
5.
Mashing can be used to download audio programs or music from the Internet to play on computers or music players.
6.
7.
Decision support systems allow robots and other devices to “see,” store, and process visual images.
8.
When the threat of new market entrants is high, the desire to seek and maintain competitive advantage to dissuade new market entrants is usually low.
9.
Market share is the percentage of profit that a product or service has in relation to the total market.
10.
System operators primarily run and maintain IS equipment, and are typically trained at technical schools or through on-the-job experience.
11.
A database administrator focuses on planning, policies, and procedures regarding the use of corporate data and information.
12.
Local area network (LAN) administrators set up and manage the network hardware, software, and security processes.
13.
Certification is a process for testing skills and knowledge that results in an endorsement by the certifying authority that an individual is capable of performing a particular job.
14.
Internet jobs within a traditional company include Internet strategists and administrators, Internet systems developers, Internet programmers, and Internet or Web site operators.
15.
The EU is a collection of mostly European countries that have joined together for peace and prosperity.
16.
A(n) ____ is a set of interrelated components that collect, manipulate, store, and disseminate data and information and provide a feedback mechanism to meet an objective.
A. 
B. 
C. 
D. 
17.
In information systems, ____ is information from the system that is used to make changes to input or processing activities.
A. 
B. 
C. 
D. 
18.
A ____ is a single set of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information.
A. 
Computer-based information system
B. 
C. 
Technology infrastructure
D. 
19.
____ consists of the computer programs that govern the operation of the computer.
A. 
B. 
C. 
D. 
20.
The technology used to create the Internet is also being applied within companies and organizations to create ____, which allow people in an organization to exchange information and work on projects.
A. 
B. 
C. 
Management information systems
D. 
21.
____ include the strategies, policies, methods, and rules for using the CBIS, including the operation, maintenance, and security of the computer.
A. 
B. 
C. 
D. 
22.
____ is the simulation of a real or imagined environment that can be experienced visually in three dimensions.
A. 
B. 
C. 
D. 
23.
The ____ specifies the factors that can lead to better attitudes about the information system, along with higher acceptance and usage of the system in an organization.
A. 
Customer relationship model
B. 
Technology acceptance model
C. 
D. 
24.
____ is the sum of all costs over the life of the information system and includes the cost to acquire the technology, technical support, administrative costs, and end-user operations.
A. 
B. 
C. 
D. 
25.
The ____ component of a typical IS department provides user assistance in hardware and software acquisition and use, data administration, user training and assistance, and Web administration.
A. 
B. 
C. 
D.