This quiz from Milady's Standard Cosmetology - Chapter 4 assesses key skills in understanding client needs, effective communication, and delivering excellent customer service, crucial for success in cosmetology.
Excellent customer service
Some customer service
Excellent coworkers
Ability to create conflict
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Ignore them and try not to speak to them
Speak with them directly and privately
Behave disrespectfully toward them
Speak to coworkers about them
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Valid suggestion
Reflective listening
Reflective thinking
Narrow selections
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Salon servicer
Salon manager
Salon client
Business partners
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Pay no attention to the motives and needs of others
Clearly understand the motives and needs of others
Pay some attention to the needs of others
Clearly ignore the motives and needs of coworkers
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Body language
Release statement
Station preparation
Client consultation
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Have the client wait in the reception area until you are available
Call to inform you client about the delays
Have the client run other errands until you are available
Let the client wait and be inconvenienced
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Argue with the client
Make the client happy
Make the client leave
Ask for specifics
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Coffee break
Lunch meeting
Employee evaluation
Client evaluation
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Client questionnaire
Client appointment
Client request
Client recommendation
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The art of effectively sharing information between two or more people
The ability to solve problems and take quick action
The art of ineffectively sharing information between two or more people
The ability to trick the clients into having extra services
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Communicate past the issue
Argue with the client
Communicate that you are unhappy
Ignore the clients needs
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Repeat in measure precise terms
Repeat in rapid intense terms
Ignore the clients needs
Demonstrate the end results
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Human relations
Operating inactively
Tension and misunderstanding
Operating effectively
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