Milady's Standard Cosmetology- Chapter 4

15 Questions | Total Attempts: 5087

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Milady Cosmetology State Board Quizzes & Trivia

Comminicating for success


Questions and Answers
  • 1. 
    The ability to understand people is the key to 
    • A. 

      Human relations

    • B. 

      Operating inactively

    • C. 

      Tension and misunderstanding

    • D. 

      Operating effectively

  • 2. 
    You are in a better position to do you job professionally when you 
    • A. 

      Pay no attention to the motives and needs of others

    • B. 

      Clearly understand the motives and needs of others

    • C. 

      Pay some attention to the needs of others

    • D. 

      Clearly ignore the motives and needs of coworkers

  • 3. 
    Central to a styist's success is 
    • A. 

      Excellent customer service

    • B. 

      Some customer service

    • C. 

      Excellent coworkers

    • D. 

      Ability to create conflict

  • 4. 
    The single most important communication tool that should be done prior to any client service is the 
    • A. 

      Body language

    • B. 

      Release statement

    • C. 

      Station preparation

    • D. 

      Client consultation

  • 5. 
    A form used to record information on a new clent is also known as 
    • A. 

      Client questionnaire

    • B. 

      Client appointment

    • C. 

      Client request

    • D. 

      Client recommendation

  • 6. 
    Listening to a client and then repeating in your own words is what you think the client is telling you is known as 
    • A. 

      Valid suggestion

    • B. 

      Reflective listening

    • C. 

      Reflective thinking

    • D. 

      Narrow selections

  • 7. 
    To reiterate everything to a client during the consultation process means to
    • A. 

      Repeat in measure precise terms

    • B. 

      Repeat in rapid intense terms

    • C. 

      Ignore the clients needs

    • D. 

      Demonstrate the end results

  • 8. 
    If you experience any problems with colleagues, the best way to  resolve them is to 
    • A. 

      Ignore them and try not to speak to them

    • B. 

      Speak with them directly and privately

    • C. 

      Behave disrespectfully toward them

    • D. 

      Speak to coworkers about them

  • 9. 
    The individual in the salon that has the most responsibility for how the salon is run in terms of daily maintenance operations and client service is the 
    • A. 

      Salon servicer

    • B. 

      Salon manager

    • C. 

      Salon client

    • D. 

      Business partners

  • 10. 
    Communication can be defined as 
    • A. 

      The art of effectively sharing information between two or more people

    • B. 

      The ability to solve problems and take quick action

    • C. 

      The art of ineffectively sharing information between two or more people

    • D. 

      The ability to trick the clients into having extra services

  • 11. 
    An excellent time to discuss your progress with the salon owner or your employer is during a 
    • A. 

      Coffee break

    • B. 

      Lunch meeting

    • C. 

      Employee evaluation

    • D. 

      Client evaluation

  • 12. 
    In the event that a situation is beyond your control, the key to handling your reactions is to 
    • A. 

      Communicate past the issue

    • B. 

      Argue with the client

    • C. 

      Communicate that you are unhappy

    • D. 

      Ignore the clients needs

  • 13. 
    In handling a client who is dissatisfied with a service, the ultimate goal is to 
    • A. 

      Argue with the client

    • B. 

      Make the client happy

    • C. 

      Make the client leave

    • D. 

      Ask for specifics

  • 14. 
    A good customer service practice is to develop if you are behind schedule is to
    • A. 

      Have the client wait in the reception area until you are available

    • B. 

      Call to inform you client about the delays

    • C. 

      Have the client run other errands until you are available

    • D. 

      Let the client wait and be inconvenienced

  • 15. 
    To be successful, its important for your career to 
    • A. 

      Participate proactively by communicating your desires and interests

    • B. 

      Be shy and not share your thoughts or questions with the salon manager

    • C. 

      Be unprepared to discuss you desires and interests with the salon manager

    • D. 

      Ignore positive feedback from the salon managers and coworkers

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