ISO QMS 9001:2008 Quiz No.1

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Questions: 25 | Attempts: 2,250

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Access individual's awareness of ISO Quality Management Systems.


Questions and Answers
  • 1. 

    ISO standards have only been implemented by over a thousand organizations throughout 100 countries.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because ISO standards have been implemented by over a million organizations throughout 100 countries, not just over a thousand.

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  • 2. 

    Quality management refers to what the organization does to ensure its services or products satisfy the customer’s quality requirements.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because quality management is a systematic approach that organizations use to ensure that their products or services meet or exceed customer expectations. It involves implementing processes, procedures, and standards to monitor and control the quality of products or services throughout the entire production or service delivery process. By focusing on quality management, organizations can enhance customer satisfaction, improve operational efficiency, and maintain a competitive advantage in the market.

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  • 3. 

    Quality management makes no reference to: what the organization does to comply with regulations that apply to services offered;  enhancement of customer satisfaction;  the achievement of continual improvement of its performance.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Quality management does make reference to what the organization does to comply with regulations that apply to services offered, enhancement of customer satisfaction, and the achievement of continual improvement of its performance. Therefore, the statement is false.

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  • 4. 

    ISO 9001 does not provide the essential features of a generic standard.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    ISO 9001 is a generic standard that provides the essential features for quality management systems. It sets out the criteria for a quality management system and can be applied to any organization, regardless of its size or the industry it operates in. ISO 9001 ensures that organizations have a systematic approach to managing processes and continuously improving their products and services. Therefore, the statement that ISO 9001 does not provide the essential features of a generic standard is false.

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  • 5. 

    ISO 9001 cannot be used by product manufacturers and service providers.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    ISO 9001 can be used by both product manufacturers and service providers. ISO 9001 is a quality management system standard that sets out the criteria for a quality management system. It is applicable to any organization, regardless of its size or the industry it operates in. Therefore, both product manufacturers and service providers can implement ISO 9001 to improve their quality management practices and demonstrate their commitment to delivering high-quality products or services to their customers.

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  • 6. 

    When ISO 9001 is implemented, all personnel understand clearly who is responsible for doing what, when, how, why and where.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    When ISO 9001 is implemented, it provides clear guidelines and procedures for all personnel, ensuring that everyone understands their roles and responsibilities. This includes knowing who is responsible for specific tasks, when these tasks need to be done, how they should be carried out, why they are important, and where they should be performed. This level of clarity and understanding helps to improve communication, coordination, and efficiency within the organization. Therefore, the statement is true.

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  • 7. 

    Large organizations with complicated processes do not need management systems to function efficiently.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Large organizations with complicated processes do need management systems to function efficiently. These systems help in coordinating and controlling various activities, ensuring smooth operations, and facilitating effective decision-making. Without management systems, it would be difficult to manage the complexity of processes, allocate resources, monitor performance, and achieve organizational goals. Therefore, the statement that large organizations with complicated processes do not need management systems is incorrect.

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  • 8. 

    ISO 9001 provides requirements for what a Company needs to do, to manage processes affecting the quality of its products and services.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    ISO 9001 is a standard that outlines the requirements for a company's quality management system. It provides guidelines on how to effectively manage processes that impact the quality of products and services. By implementing ISO 9001, a company can ensure that it has a systematic approach to quality management, which can lead to improved customer satisfaction and overall business performance. Therefore, the statement "ISO 9001 provides requirements for what a Company needs to do, to manage processes affecting the quality of its products and services" is true.

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  • 9. 

    When activities and related resources are managed as a process then a desired result is achieved more efficiently.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    When activities and related resources are managed as a process, it means that they are planned, executed, and monitored in a systematic and structured manner. This approach allows for better coordination, communication, and allocation of resources, leading to increased efficiency. By viewing activities as interconnected processes, organizations can identify and eliminate inefficiencies, streamline workflows, and optimize resource utilization, ultimately resulting in the achievement of desired results in a more efficient manner.

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  • 10. 

    Identifying, understanding and managing processes which are interrelated as a system, will never result in the organization effectively and efficiently achieving its objectives.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Identifying, understanding, and managing processes which are interrelated as a system is crucial for an organization to effectively and efficiently achieve its objectives. By recognizing the interdependencies between processes and managing them effectively, the organization can streamline operations, improve coordination, and optimize resource allocation. This holistic approach enables the organization to align its processes with its objectives, leading to improved performance and success. Therefore, the statement that this will never result in the organization effectively and efficiently achieving its objectives is false.

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  • 11. 

    Certification or Registration means that an external, independent body has audited an organization’s management system and verified that there is conformance with the ISO 9001 standard.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Certification or registration indicates that an external, independent entity has conducted an audit of an organization's management system and confirmed that it aligns with the ISO 9001 standard. This certification serves as evidence that the organization has implemented effective quality management practices and is committed to meeting customer requirements.

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  • 12. 

    Accreditation is the formal approval by an Accreditation Body that a Certification Body such as NCBJ is competent to carry out ISO 9001:2008 certification, in specific business sectors.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Accreditation is a process where an Accreditation Body reviews and approves a Certification Body's competence to conduct ISO 9001:2008 certification in specific business sectors. This means that NCBJ has undergone this formal approval process and has been deemed competent to carry out ISO 9001:2008 certification. Therefore, the statement is true.

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  • 13. 

    Accredited certificates are not perceived as having increased credibility in the market place.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Accredited certificates are indeed perceived as having increased credibility in the market place. This means that these certificates are recognized and approved by a reputable accrediting body, which adds to their reliability and trustworthiness. As a result, individuals or organizations holding accredited certificates are more likely to be seen as competent and knowledgeable in their respective fields, enhancing their reputation and opportunities in the market.

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  • 14. 

    An ISO 9001 system can be implemented for the internal benefits, as an organization can benefit from the system without being certified (self-declared).

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    An ISO 9001 system can provide internal benefits to an organization even without being certified. Implementing the system allows the organization to establish processes and procedures that improve efficiency, quality, and customer satisfaction. It helps in identifying and addressing areas of improvement, reducing errors, and increasing productivity. While certification is not mandatory, the organization can still reap the advantages of implementing the ISO 9001 system internally.

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  • 15. 

    ISO 9001:2008 is the latest, improved version and the only standard in the ISO 9000 family which can be used for certification.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    ISO 9001:2008 is indeed the latest and improved version of the ISO 9000 family. It is the only standard in this family that can be used for certification. This means that organizations can undergo a certification process to demonstrate their compliance with ISO 9001:2008 and receive a certification that attests to their adherence to the quality management principles outlined in this standard. Therefore, the statement "ISO 9001:2008 is the latest, improved version and the only standard in the ISO 9000 family which can be used for certification" is true.

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  • 16. 

    Only 5 other ISO standards exist which can assist an organization on specific aspects such as training, performance improvement and auditing.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    There are more than 5 other ISO standards that can assist an organization on specific aspects such as training, performance improvement, and auditing. Therefore, the statement that only 5 other ISO standards exist is false.

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  • 17. 

    To date 15 Jamaican organizations have achieved ISO 9001 certification from local or overseas certification bodies.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because the passage states that 15 Jamaican organizations have achieved ISO 9001 certification, which implies that there have been organizations that have achieved the certification.

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  • 18. 

    The BSJ can provide training and technical assistance to entities which it certifies as this would not constitute a conflict of interest.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because if the BSJ provides training and technical assistance to entities it certifies, it would create a conflict of interest. This is because the BSJ would be in a position of both certifying and providing assistance to the same entities, which may compromise the objectivity and fairness of the certification process. To avoid any conflicts of interest, it is important for certification bodies to maintain independence and impartiality in their operations.

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  • 19. 

    After implementation of an ISO QMS 9001:2008, personnel would not spend time ‘re-inventing wheels’.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    After implementing an ISO QMS 9001:2008, personnel would not spend time 're-inventing wheels' because the ISO QMS provides a standardized framework for processes and procedures. This means that employees can follow established guidelines and best practices, reducing the need to start from scratch or duplicate efforts. The ISO QMS promotes efficiency, consistency, and continuous improvement, allowing personnel to focus their time and energy on more valuable tasks rather than reinventing processes that have already been proven effective.

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  • 20. 

    New business can be readily obtained, when a Company has an ISO QMS certificate, as it distinguishes an organization in the marketplace.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Having an ISO QMS certificate can indeed help a company obtain new business. This is because the certificate serves as proof that the company has implemented a quality management system that meets international standards. This can give potential clients confidence in the company's ability to deliver high-quality products or services. Additionally, the ISO QMS certificate distinguishes the company from its competitors in the marketplace, making it more attractive to prospective customers. Therefore, it is true that a company with an ISO QMS certificate is more likely to acquire new business opportunities.

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  • 21. 

    With the implementation of a QMS, resources are always spent on the same problems as they will not be resolved permanently.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that with the implementation of a Quality Management System (QMS), resources will always be spent on the same problems without resolving them permanently. However, this is not true. A QMS is designed to identify and address the root causes of problems, allowing for permanent solutions to be implemented. By implementing corrective actions and continually improving processes, a QMS helps to prevent recurring issues and ensures that resources are effectively utilized to resolve problems permanently. Therefore, the given statement is false.

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  • 22. 

    With the implementation of a QMS, there are reduced:  maintenance efforts,  re-work and frustration.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The implementation of a Quality Management System (QMS) can lead to reduced maintenance efforts, re-work, and frustration. This is because a QMS helps to establish standardized processes and procedures, which can minimize errors and inefficiencies. By having clear guidelines and protocols in place, organizations can prevent the need for frequent maintenance and re-work, resulting in improved productivity and reduced frustration among employees. Therefore, the statement "True" is correct as it accurately reflects the benefits of implementing a QMS.

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  • 23. 

    With the implementation of a QMS, the Company’s image is enhanced, there is a basis for continual improvement and a company has better control over its business operations.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The implementation of a Quality Management System (QMS) can enhance a company's image by demonstrating its commitment to quality and customer satisfaction. It provides a framework for continual improvement, allowing the company to identify and address areas for enhancement. Additionally, a QMS helps the company have better control over its business operations by establishing standardized processes and procedures, ensuring consistency and efficiency. Therefore, the statement is true.

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  • 24. 

    With the implementation of a QMS, a company’s organizational strategy and culture as well as its managerial policies and procedures are not improved.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The implementation of a Quality Management System (QMS) can indeed improve a company's organizational strategy and culture, as well as its managerial policies and procedures. A QMS helps to streamline processes, increase efficiency, and enhance overall quality and customer satisfaction. It provides a framework for setting objectives, measuring performance, and continuously improving operations. By implementing a QMS, companies can align their strategies, culture, and policies with quality principles, leading to improved organizational performance. Therefore, the given statement is incorrect.

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  • 25. 

    ISO QMS ensures good management practices geared to always deliver product or services which satisfy the quality needs of the customer and definitely enhance customer satisfaction.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    ISO QMS, or ISO 9001:2015, is an international standard for quality management systems. It provides a framework for organizations to establish and maintain processes that ensure consistent delivery of products or services that meet customer requirements. By implementing ISO QMS, organizations can improve their management practices, enhance customer satisfaction, and continuously strive to meet quality needs. Therefore, the given statement is true.

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