ISO QMS 9001:2008 Quiz No.1
25 Questions
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Access individual's awareness of ISO Quality Management Systems.
Questions and Answers
- 1.ISO standards have only been implemented by over a thousand organizations throughout 100 countries.
- A.
True
- B.
False
- 2.Quality management refers to what the organization does to ensure its services or products satisfy the customer’s quality requirements.
- A.
True
- B.
False
- 3.Quality management makes no reference to: what the organization does to comply with regulations that apply to services offered; enhancement of customer satisfaction; the achievement of continual improvement of its performance.
- A.
True
- B.
False
- 4.ISO 9001 does not provide the essential features of a generic standard.
- A.
True
- B.
False
- 5.ISO 9001 cannot be used by product manufacturers and service providers.
- A.
True
- B.
False
- 6.When ISO 9001 is implemented, all personnel understand clearly who is responsible for doing what, when, how, why and where.
- A.
True
- B.
False
- 7.Large organizations with complicated processes do not need management systems to function efficiently.
- A.
True
- B.
False
- 8.ISO 9001 provides requirements for what a Company needs to do, to manage processes affecting the quality of its products and services.
- A.
True
- B.
False
- 9.When activities and related resources are managed as a process then a desired result is achieved more efficiently.
- A.
True
- B.
False
- 10.Identifying, understanding and managing processes which are interrelated as a system, will never result in the organization effectively and efficiently achieving its objectives.
- A.
True
- B.
False
- 11.Certification or Registration means that an external, independent body has audited an organization’s management system and verified that there is conformance with the ISO 9001 standard.
- A.
True
- B.
False
- 12.Accreditation is the formal approval by an Accreditation Body that a Certification Body such as NCBJ is competent to carry out ISO 9001:2008 certification, in specific business sectors.
- A.
True
- B.
False
- 13.Accredited certificates are not perceived as having increased credibility in the market place.
- A.
True
- B.
False
- 14.An ISO 9001 system can be implemented for the internal benefits, as an organization can benefit from the system without being certified (self-declared).
- A.
True
- B.
False
- 15.ISO 9001:2008 is the latest, improved version and the only standard in the ISO 9000 family which can be used for certification.
- A.
True
- B.
False
- 16.Only 5 other ISO standards exist which can assist an organization on specific aspects such as training, performance improvement and auditing.
- A.
True
- B.
False
- 17.To date 15 Jamaican organizations have achieved ISO 9001 certification from local or overseas certification bodies.
- A.
True
- B.
False
- 18.The BSJ can provide training and technical assistance to entities which it certifies as this would not constitute a conflict of interest.
- A.
True
- B.
False
- 19.After implementation of an ISO QMS 9001:2008, personnel would not spend time ‘re-inventing wheels’.
- A.
True
- B.
False
- 20.New business can be readily obtained, when a Company has an ISO QMS certificate, as it distinguishes an organization in the marketplace.
- A.
True
- B.
False
- 21.With the implementation of a QMS, resources are always spent on the same problems as they will not be resolved permanently.
- A.
True
- B.
False
- 22.With the implementation of a QMS, there are reduced: maintenance efforts, re-work and frustration.
- A.
True
- B.
False
- 23.With the implementation of a QMS, the Company’s image is enhanced, there is a basis for continual improvement and a company has better control over its business operations.
- A.
True
- B.
False
- 24.With the implementation of a QMS, a company’s organizational strategy and culture as well as its managerial policies and procedures are not improved.
- A.
True
- B.
False
- 25.ISO QMS ensures good management practices geared to always deliver product or services which satisfy the quality needs of the customer and definitely enhance customer satisfaction.
- A.
True
- B.
False
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