ISO QMS 9001:2008 Quiz No.1

25 Questions | Total Attempts: 1603
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Access individual's awareness of ISO Quality Management Systems.

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Questions and Answers
  • 1. 
    ISO standards have only been implemented by over a thousand organizations throughout 100 countries.
    • A. 

      True

    • B. 

      False

  • 2. 
    Quality management refers to what the organization does to ensure its services or products satisfy the customer’s quality requirements.
    • A. 

      True

    • B. 

      False

  • 3. 
    Quality management makes no reference to: what the organization does to comply with regulations that apply to services offered;  enhancement of customer satisfaction;  the achievement of continual improvement of its performance.
    • A. 

      True

    • B. 

      False

  • 4. 
    ISO 9001 does not provide the essential features of a generic standard.
    • A. 

      True

    • B. 

      False

  • 5. 
    ISO 9001 cannot be used by product manufacturers and service providers.
    • A. 

      True

    • B. 

      False

  • 6. 
    When ISO 9001 is implemented, all personnel understand clearly who is responsible for doing what, when, how, why and where.
    • A. 

      True

    • B. 

      False

  • 7. 
    Large organizations with complicated processes do not need management systems to function efficiently.
    • A. 

      True

    • B. 

      False

  • 8. 
    ISO 9001 provides requirements for what a Company needs to do, to manage processes affecting the quality of its products and services.
    • A. 

      True

    • B. 

      False

  • 9. 
    When activities and related resources are managed as a process then a desired result is achieved more efficiently.
    • A. 

      True

    • B. 

      False

  • 10. 
    Identifying, understanding and managing processes which are interrelated as a system, will never result in the organization effectively and efficiently achieving its objectives.
    • A. 

      True

    • B. 

      False

  • 11. 
    Certification or Registration means that an external, independent body has audited an organization’s management system and verified that there is conformance with the ISO 9001 standard.
    • A. 

      True

    • B. 

      False

  • 12. 
    Accreditation is the formal approval by an Accreditation Body that a Certification Body such as NCBJ is competent to carry out ISO 9001:2008 certification, in specific business sectors.
    • A. 

      True

    • B. 

      False

  • 13. 
    Accredited certificates are not perceived as having increased credibility in the market place.
    • A. 

      True

    • B. 

      False

  • 14. 
    An ISO 9001 system can be implemented for the internal benefits, as an organization can benefit from the system without being certified (self-declared).
    • A. 

      True

    • B. 

      False

  • 15. 
    ISO 9001:2008 is the latest, improved version and the only standard in the ISO 9000 family which can be used for certification.
    • A. 

      True

    • B. 

      False

  • 16. 
    Only 5 other ISO standards exist which can assist an organization on specific aspects such as training, performance improvement and auditing.
    • A. 

      True

    • B. 

      False

  • 17. 
    To date 15 Jamaican organizations have achieved ISO 9001 certification from local or overseas certification bodies.
    • A. 

      True

    • B. 

      False

  • 18. 
    The BSJ can provide training and technical assistance to entities which it certifies as this would not constitute a conflict of interest.
    • A. 

      True

    • B. 

      False

  • 19. 
    After implementation of an ISO QMS 9001:2008, personnel would not spend time ‘re-inventing wheels’.
    • A. 

      True

    • B. 

      False

  • 20. 
    New business can be readily obtained, when a Company has an ISO QMS certificate, as it distinguishes an organization in the marketplace.
    • A. 

      True

    • B. 

      False

  • 21. 
    With the implementation of a QMS, resources are always spent on the same problems as they will not be resolved permanently.
    • A. 

      True

    • B. 

      False

  • 22. 
    With the implementation of a QMS, there are reduced:  maintenance efforts,  re-work and frustration.
    • A. 

      True

    • B. 

      False

  • 23. 
    With the implementation of a QMS, the Company’s image is enhanced, there is a basis for continual improvement and a company has better control over its business operations.
    • A. 

      True

    • B. 

      False

  • 24. 
    With the implementation of a QMS, a company’s organizational strategy and culture as well as its managerial policies and procedures are not improved.
    • A. 

      True

    • B. 

      False

  • 25. 
    ISO QMS ensures good management practices geared to always deliver product or services which satisfy the quality needs of the customer and definitely enhance customer satisfaction.
    • A. 

      True

    • B. 

      False

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